NAPA Auto Parts - Polar Equator Co LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jesse Koehler
a month ago
The service at Napa is usually pretty good. However, I purchased an item at Napa recently. When I received my checking statement, the dollar amount on the checking statement was different than the dollar amount on the sales receipt. When I called about this, I was informed that they charge a processing fee of 3% when a debit card or credit card is used, which is not shown on the sales receipt. I was told that there is a sign on the front of the register alerting the customer about the 3% service charge. I didn't see the sign, and I clearly was not aware of this because the sales attendant did not say anything about a 3% fee for using a debit or credit card. I'm just glad that I keep extra funds in my checking account, because if I didn't and the account was overdrawn because of this transaction it would have caused an overdraft fee of $25 for none sufficient funds by my bank. Bottom line is that if you use a credit card or debit card to pay for your purchase apparently it's up to you, the customer, to do the calculations, because this transaction is not shown on your sales receipt.

  Chris
6 months ago
Do not go to this store they are liars.I don t like being lied to. I will never shop here again.

  Nathan A
2 months ago
Cannot thank them enough for their kindness

  Shawn Heckert
2 years ago
I ve been going to this place for 25 plus years and never had one problem. The employee appeared to be under the influence of something, blood shot eyes and acting irrational. I even politely said if there was a problem I would go somewhere else , he said nope took my money. I m still being polite and told him he was being very rude, he responded even ruder with Merry Christmas . I went back to try and talk to a manager, he laughed said to bad none are here until Tuesday. I told him that he was acting in a aggressive behavior, he responded with I get out at 4 . Grant you he was a 100 pound frail looking old man, that still doesn t make it right ..

  Gary Wilson
a year ago
Used to come in all the time will not be returning anytime soon yall hired a new guy who knows everything is a HUGE inconvenience when i have to come back multiple times For 1 item and hearing avout all his life problems is not my job guys hire better people .

  T Foote
2 years ago
The gentleman that helped us was very knowledgeable. We were up on a vacation and had a problem with my truck. They got us hooked up with the parts we needed to get it fixed so we could finish our trip and be able to get back home downstate.

  Shelley Bean
2 years ago
One step in the door and I was greeted from across the room. I'm sorry I didn't get his name. Someone else went the extra mile to install my purchase too. I really appreciate that. Thank you!

  James Blake
4 years ago
Any wonder I never set foot in this place.. They wanted me to buy their high price parts (2ft. brake line) to put double flair on each side. I thought they wanted business. I was denied service. You lost a customer that will never set foot in your place . Good luck the way you do business..

  Rebecca Grody
a year ago
Great customer service, very friendly, helped put our brake light in. Amazing experience, will definitely recommend and be back

  jesse brendel
a year ago
5 star's! Rather than selling me parts I didn't need their counter person got out their testing equipment and turns out everything checks out OK!

  Tina Phillips
7 months ago
They always have what we need and very friendly staff!

  Patrick Eavey
4 years ago
Very helpful employees, they helped me out even though I ended up not having to purchase a part from them, they still wouldn't stop until my problem was solved.

  Robert Steward
6 years ago
Great customer service and friendly staff helped with my exhaust so my 6 month old didn't have issues with the extremely loud noise for over a hour ride home. Wonderful and friendly people! Thank you

  Bradley Smith
a year ago
Very convenient, just down the road from the house and if they don't have it they'll damn sure get it ...... I like these guys

  G Family
3 years ago
I only needed a simple clamp for a radiater hose brought the correct size in to show what I needed had to tell them several times thay were giving me the wrong size and still wouldn't listen I had to take the wrong clamp back GOD FORBID THAY APOLOGIZE FOR THERE MISTAKE.

  carolyn lanning
a year ago
The employees are always very helpful! And the price are very fair. My favorite auto parts store.

  tony anderson
2 years ago
Very helpful staff. If they don't have it in stocks, they'll order it, usually comes in next day.

  Christian Dickerson
3 years ago
Auto value in Bellaire is where you want to go. Better service and they dont hire complete snobs that treat seniors like dirt.

  John Wotring
3 years ago
Nice people, saved me some $$$ and time. Very helpful I'll be doing business with them again.

  Larry Maurer
3 years ago
Not even worth a star. Drove all the way there for the wrong parts. They couldn't even look up the correct parts to order. Would NOT recommend.

  FoolProofPro
5 years ago
Napa Auto parts is local sponsor for nearly 10 years, invested in the community and time in our area, from sponsoring for our Annual gatherings and more, to providing a well needed service of Auto Parts and accessories within the community.

  Rich Wilks
a year ago
Have always had what I was looking for or they can get it quickly

  joanne fouch
2 years ago
Great staff they could tell you anything pretty much what you need to know

  Ruth Ann Pace
2 years ago
Awesome helpers, got a great deal on full synthetic motor oil

  Kent Talsma
a month ago
Very helpful

  Shane Pirch
3 years ago
They sell you parts on the website that don't even exist and then waste your time

  Noah
2 years ago
Not a fan. Never have your part in stock. Typically more expensive. Only use for smaller purchases.

  Rae
5 years ago
Great place. Helpful staff and the owners are awesome!

  Harry Reiss
5 years ago
Quick friendly service. Even struggledwith the rusty bolts on the battery mount.

  Damian Loney
7 years ago
Rented a $140 tool with a $7 rental fee. Total came to $160.06 and I returned the tool I was charged another $160.06