Specmo Enterprises, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kim Glenn
a month ago
I spoke to a representative over the phone. I gave her my name and part number I was looking for she said they had it. I told her I was on my way to pick it up. She said ok. I get there at 3 and the lady at the front desk stated to me that it s a 2 hour process and that I wouldn t be able to get my part until Monday. I stated to her that I just talked to someone less than an hour ago and she told me to come in and the part would be there. She never told me it s a 2 hour process. So, I asked for a manager and she stated she was the manager with a nonchalance attitude. She going to say I will only have 2 girls that pull at 3:30 again I was there at 3 and previously spoke to a representative. Then I called back once I left and again this manager was very nonchalant. I was still there in time bottom line she just didn t want to help me because she stated she gets off at 3:30 and she would have been the one to have to process it. Very terrible customer service and if I didn t need this part I would never go back there. Not customer service friendly. She also stated there was no one else to talk to because she is the manager. I am very disappointed with this company. Again as the owner just replied to not knowing the truth that his employee Noelle lied again. I arrived to your customer service counter at 2:55 if you have cameras please review. I don t like a dishonest employee. She just didn t want to do her job like she said after 3:30 it would only be 2 people there and she was getting ready to leave at 3:30 and she would have to be the one to process it. On Monday I called to see if it was ready and it wasn t the representative went to pull it and to get it ready which only took less than 30 minutes. Before you comment you probably should contact the customer and review your cameras if you have any and that will tell you the truth.

  Josh Cook
3 months ago
My OnStar module still isn t replaced which supports SuperCruise after 11,000 miles.

  mike mcphillips
2 weeks ago
3/29/2024 Since Google will not le me add another review, I am adding to this one. On Monday I dropped off the instrument cluster out of my 06 F150 for repair. It had the "typical" brake warning light stuck on. Apparently this is a thing due to bad solder joints on the circuit board. Anyways, I dropped it off at around 3-3:15 in the afternoon. I received a call from Specmo at around 4:30 with an estimate for repairs. Of course I gave the go ahead. EARLY Tuesday afternoon I received a call that the repairs were completed and it was ready for pick up. WOW! Lightning fast! I picked it up after work and had my truck back together withing 15 minutes of getting home. Thanks again for the repair and the lightning quick turnaround on this one!Dropped my instrument cluster off Monday at 4:30, got a call Tuesday afternoon say it could be repaired, given an estimate and requested approval to repair. Picked it up this afternoon (Thursday) around 4, installed and done by 4:45! Everything is back in working order! I would definitely recommend and use again!

  Region Voices
a month ago
Gauge cluster still per performing well!

  Ryan Alcott
a year ago
Super great customer service, along with a fast turn-around time and excellent work. I will definitely be contacting them if I need something in the future.

  Jacob Gaiski
4 years ago
God awful place. There's no mandate nor hierarchy within this establishment. It's a complete free for all.Also Brittany Curtis (previous comment) was at the location for more than three days. More like 3 weeks.She's wise.Do not trust anything written by the company on these reviews - they only care to make themselves look good, and more importantly do not trust them with your refurbished products.

  Mike Weigand (Speedweigand)
6 years ago
My shop has sent a half a dozen clusters to Specmo in the last few months. I really couldn't be any happier with their performance. Great staff, fast turn around and fair prices. If you are currently using another company you need to give Specmo a try, you will not be disappointed!

  Jayson Pruitt
a week ago
Great for automotive electronic repairs

  Edberg Volyyo
a year ago
If you need help to unlock a radio car, they are your best option. 1000 % recommend

  Jayson Preston
5 years ago
Specmo comes through. There was a small issue and they handled it professionally and made sure that the issue was corrected. That shows great integrity of a company to follow up and make sure that the correct thing was done and assure that we were satisfied as customers. 5 stars for specmo.

  Jack Morzynske
3 years ago
I took my instrument cluster to their shop and was told they couldn't fully test it so they didn't charge me anything I brought it home and hooked it back up and I couldn't believe everything worked I tried everything all the connectors everything with no results so whatever they did fixed the problem and they didn't charge me nothing thanks again very honest company great employee's

  lance woodard
5 years ago
These guys are all about great customer service. If you have a deadline to meet and need any type of automotive parts, they will definitely meet and exceed all expectations.

  Dan Russell
3 years ago
What an awesome experience I had with Specmo. Krista S went above and beyond and kept me notified throughout the entire repair/programming of a cluster that I had. Thank you KRISTA!

  L Hall
6 months ago
Over the phone the lady was very kind & helpful!

  Brittany Curtis
4 years ago
Rude and fake employees. Smile to your face and talk behind your back. I'd take my business to a more professional atmosphere.

  Jake Kardys
6 years ago
Been dealing with Specmo for many years evening since they were in the original location on Woodward and seems like now they talk down to you and treat some people as if we are Stupid, too bad for forgetting where you started at.

  Dennis Johnson
2 years ago
Fast service couldn't repair cluster so didn't charge anything to diagnose problem

  Danny L.
2 years ago
Being going to them for years and they always take care of me very will

  David Shelton
5 years ago
Staff extremely friendly and knowledgeable, fast turn around on services offered

  Bob Street
3 years ago
They did a great job on my gauge cluster

  K Adams
2 years ago
Awesome place definitely get the job done.

  Raymond H
2 days ago
What a joke....

  Debbie Layton
5 years ago
It's awesome because I work here lol

  melafree F
6 years ago
Very nice environment with friendly and professional employees.

  Matt Dolch
6 years ago
Had to previous head unit repairs at Specmo, good as new

  D Rae
3 years ago
Very friendly people

  Larry Finley
a year ago
Very helpful

  Jerry Robertson
3 years ago
Never returned call