Elder Hyundai Parts and Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patti Kirschling
a month ago
We never had an issue with the service department the first few times we brought our car there, but this last time we took our 2023 Hyundai Elantra which we purchased in October 2022 there for an issue with the headlamp fogging over every day. My husband said that they looked at it for 10 minutes, stated that it stopped fogging over when they pulled it into the garage and to "keep an eye on it." Which we did, kept seeing it fog over every day. So, we drove 45 minutes to Suburban Hyundai, they took one look at it and told us that the headlamp needed to be replaced and it is being replaced today, free of charge, but the thing that bothers me is we could be driving 15 minutes to Elder, but now we have to drive 45 minutes to Suberban! We don't understand why they couldn't understand that it wasn't going to magically stop fogging over and needed to be replaced like Suberban did. We'll still take it there for oil changes but that's probably all.

  Kimmy Dalton
5 months ago
Got a new car from here .Great deals!Wonderful customer service !Thanks Curtis, Tom , Justin and all the others !Best experience ever !

  Cindy Roy
a year ago
I had my service recalls fixed here on my Tucson and they are great. Grant in the service dept. went above and beyond to help me with a loaner car, when mine was going to need more time to fix both recalls.Grant was very friendly easy to talk to, listened and gave his full attention when you spoke with him even though he was very busy.I had a great experience and will ho back there again.

  M. C. Brady
a month ago
Always been great to deal with. Friendly patient and just great to work with.

  Jaye Corbz
5 months ago
Not American engineering. False/misguided truth on/about integrated body welds. Elder Hyundai likes to touch PPes. Hyundai = trash.

  Christina S
6 months ago
So I HAD given them 5 stars until just recently because while they were once very professional, helpful, & knowledgeable car care specialists, & I believe them to be honest mechanics who are there to help you with what is best for your car, NOT to make a fast, easy buck off you!I do (as of recently) unfortunately have some pretty MAJOR concerns about the Hyundai brand after dealing with some pretty serious (& still unresolved after 3 yrs now!) issues with my car; & while THAT is not their fault, my issue comes from being given some misinformation & lack of communication that has put me in a position of bad to worse! I have a 3rd party warranty that I purchased from the Hyundai dealership where I bought my car (not Elder); & it's a great warranty with a great company... & I WAS ORIGINALLY informed by the Elder Service Dept that I COULD use my purchased [3rd party / Not Hyundai] warranty to get my repairs done HERE at this location IF Hyundai gave me a hard time about covering the problem I've been having (*which I was pretty much expecting Hyundai to do... & that's exactly what happened!).... so after dealing with this problem/having the SAME issue with my car for well over 3 yrs-*YES, THREE WHOLE YEARS!!*+ 3 oil consumption tests & an extreme, 'deep engine cleaning' later (*& ALL done at ELDER! during this 3yrs!) Hyundai FINALLY "recognized" (i.e. ADMITTED) there WAS in fact an issue with my car ( *the issue of EXCESSIVE OIL BURNING & SAME PROBLEM as COUNTLESS OTHER PEOPLE ARE ALSO HAVING with the MAJORITY of Kia & Hyundai cars made SINCE 2011!! )but THEN, ALL OF THE SUDDEN, out of the blue, Elder's Service Dept. tells me that they had apparently JUST RECENTLY decided to STOP ACCEPTING 3RD party warranties!!?! Just like that!? So now it seems that I basically have to start this WHOLE ENTIRE PROCESS ALL OVER AGAIN FROM SQUARE ONE, SOMEWHERE ELSE NOW!Meanwhile, I'm still having issues with my car (*& I'm STILL having to add in about a quart of oil every 300-500 miles! ), & the time on my warranty's time clock is ticking down.-Even though now there IS currently [an attempt to create] ANOTHER (yes, this is NOT the 1st 'well known' widespread issue with these engines) - a NEW class action lawsuit with Hyundai; but this one being for the issue of excessive oil consumption/burning, which I've been saying that I've had a problem with for more than 3 years now! So needless to say, I am SO MUCH MORE then just "a little annoyed" about this whole entire thing! (& not with JUST Hyundai, but with Elder for not accepting the payment for the needed repairs [*APROX OVER $8,000 BTW!] on my car from the 3rd party warranty, even after/though I had STARTED the process with them when I began having the problem over 3yrs ago (*& also when they DID take 3rd party warranties!)And so while the excessive oil burning/consumption is not Elder's fault specifically, them agreeing to accept a payment from my 3rd party warranty (IF need be) & letting me continue on with them for this 3 YEAR LONG process, just to have them decide to NOT accept my 3rd party warranty's payment RIGHT when it's ALL FINALLY about to be resolved...!!!??!?I MEAN WOW!! ~ JUST WOW!!!! ~ THAT IS NOT OK!! [SMH] So this is the very unfortunate reason WHY / HOW they went from 5 's to just 1 in my book; *& it's also for this reason it's not very likely we will be doing any major business -or sending them anymore business- any longer... *which is too bad because they're just a mile away from where we live which is quite convenient!

  Gary Lusk
a month ago
Best place to get service done on your Hyundai

  Edward Vahalek
10 months ago
Very friendly staff. They preformed the requested maintenance on my car and took care of 3 recall issues that I was unaware of.

  Carol Mcintosh
2 years ago
We were very pleased with Sammy our salesmanHe was very knowledgeable and professional about the vehicle we leased and we would recommend him if you want to purchase or lease a vehicle from Elder HyundaiBy the way I love the Santa Fe.

  Michael Porretta (MP)
a year ago
The technician fixed my wireless charger pad in the parking lot so I didn t have to make an appointment two months out. I always get great service here

  Nick
7 months ago
170$ for them to just put an old reader on the car. Just go to autozone where it's free

  P JJ
11 months ago
Adam was phenomenal! He really spent the time to find exactly what I was looking for & at the best price!

  Lube Boy
a year ago
Sami, the best salesperson that I ever purchased a vehicle. Very happy with my new hyundai palisade.

  Michele Haskins
a year ago
Great service, pleasant customer assistance and a free car wash. What more could you ask for :) Thanks!

  Yvonne Turner
4 months ago
Fast, Full service

  MikeI
4 months ago
Perfect

  m scott
a year ago
Needs more employees but great service

  Debra Rafalowski
a year ago
Great!