Averys Auto Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elizabeth Moffitt
a month ago
I had a great experience getting my vehicle fixed at Avery s. I love that they keep you updated via text, you can view your quote, approve or deny the recommended work & even pay right from your phone! Easy peasy! I was expecting my van to be in the shop all week, but I had it back, completely fixed, the next day! 10/10!!

  Shirley Thomas
a month ago
I highly recommend Averys if you have any electrical or any other issue with your vehicle. They are very nice and keep you updated about your vehicle every step of the way. Thank you again Averys for treating my truck like it was your own and taking care of me. You guys are awesome.

  Marlo Buckingham
3 months ago
Dropped our '11 Lacrosse off (multiple issues & AWD) expected the worst, & got the best possible outcome. The professional, & friendly service, quick turnover time, status calls/updates on pricing prior to the repairs & its back on the road w alot less worry, They repaired it in a timely manner and I'm grateful & thankful for the service and care provided. I now know where it will go in the future for any repairs.Huge Thank You To Everyone at Averys!

  Joey V. Munoz
a year ago
I ve been taking my vehicles to Avery s for many years now. Even when I buy the vehicle brand new and the dealerships are backed up for weeks.I ve worked on vehicles since I was a child and pretty much know what the issue is before I take it in, and I have never been misled by Mr Avery and his team.They are very thorough and provide timely, quality service at a fair price.On thing I picked up is the atmosphere there. They are family owned and treat their customers like life long friends.I highly recommend and trust them to work on all my vehicles.I ve even purchased my wife a car that we ended up giving to our daughter when she moved out of the house.Once again, the purchasing experience was stress free and a breeze with Mrs. Gillingham.

  Lynn Schumaker
7 months ago
My daughters car had a couple issues that caused it to be on a tow truck 3x in a weeks time. Averys didn't give up until they found all the issues and they towed it twice on their own dime. Thank you for being professional & kind. So far so good with her car. This was our first experience with them and we will be back in the future.

  Velvet Ant
8 months ago
We were on a vacation, and our truck broke down. We were recommended Averys, so I called them. They told us they were backed up with appointments, but would get to us. Took a little longer then I would like, but I fully understand. Once they did get to our truck though, communication over the problem and pricing was easy and the repair was fast. Really enjoyed dealing with them.

  Jen Brownrigg
8 months ago
Had to have my car towed. We had AAA called them said it would be an hour. It ended being 4 hours, our fault for waiting that long but we were recommended Avery's and they were their with in hour or so. Thank you so much and you will definitely be our first call next time. Thank you again. Highly recommended!!!!

  Kimmy K
9 months ago
Had a 2016 Ford Edge with a lemon engine that blew at 140,000 miles. Took it to Avery's as they were recommended. They ordered the engine, which was a new Ford engine and put it in. The price was fair and it was completed timely. It drove wonderfully but we did have to take it back due to a sensor issue. They repaired it quickly and did not charge us. They are pleasant and knowledgable. We would definitely take our vehicle to them again.

  n a
11 months ago
I had smoke coming from my steering column, obviously, I had no appointment for that. They came and towed it in, fit in time to look at it and repair it, kept me in the loop on the cost, didn't overcharge me, and had it finished the same day. That's what everybody wants! Quick, fair-priced, on-the-ball service. Highly recommend this place. Thank you guys.Unfortunately, it is now five weeks later, and I've had a much different experience with this company. I still agree that they do quality work for a fair price, but this is not the place to take your vehicle in an unexpected situation, meaning, without an appointment. My car is very old and unfortunately, I had an unexpected breakdown the other day. They were quick to come pick up my car and get it to the dealership, which I appreciated. But for the third time in three months, I kept hearing about how they had someone call in again. That also happened when I had an appointment weeks earlier, and two different days this time. They are very clear that appointments come first, as it should be, but they are also very clear that unexpected repairs are not a priority. Because I expressed this point of view to them, without raising my voice or cursing whatsoever, they told me to take my business elsewhere, even though my car was already towed there. This happened at the end of the day on Friday, when all of these shops close for the weekend. This left me scrambling to find someone to get it to their shop with very little time. This also caused me to have to pay two tow bills unnecessarily. This would've been my third repair in just over two months time, and I recommended them to a friend who brought them two vehicles. One of her vehicles was an unexpected breakdown of a vehicle used daily to run her business. We made them aware of that and asked if they could repair it as quickly as was reasonable, and it took five business days plus the weekend for them to do that. For all of that business, this was the treatment I received.

  taylor r
2 months ago
Cheapest oil change I've found around. These guys are great. They really know their stuff.

  Margaret Parker
a year ago
I needed a tow from my house to the shop. Avery s came highly recommended by the people in the Lapeer community! They were out to get my car within 15 minutes of my call! Very friendly, went above and beyond, and reasonable prices. I will be bringing my car back here in the future.

  Mitre Kelesovski
a year ago
By far the most amazing customer friendly place in Lapeer. After having a huge issue with a local oil change spot with two vehicles, Avery s has taken care of both of my vehicles issues and have found two life long customers going forward. I cannot express how grateful I am for this place. I ll be doing business with this place until I die after the experience I have had. Thank you once again!

  Em Porchez
a year ago
I highly recommend Averys! Not only is the shop friendly and quick but Megan will also not stop until she has you in a vehicle! My car broke down and within 10 minutes they had it towed and figured out for me. So convenient and stress free! Thank you so much Averys keep up the great work!!

  Dean Dennis
a year ago
I badly wanted to love this place, but I've just had bad experience after bad experience here. My truck's heater core took four return visits to get right, and lots of argueing, and even then I ultimately got stuck with a fried $1300 tuner to repair. I chalked that one up to a one off situation, or just being tough to repair, and some time later took a little car I had for what I thought was a head gasket leak. However, I got the car back with a broken center console, parts of the dash not reassembled, a coolant soaked seat from putting wet parts on the seat, and an estimate to repair my failed heater core fix. I decided to cut my losses and go elsewhere.

  Stepfanie Stratton
a year ago
I recommend Averys Auto Group to everyone! They have worked on our families cars for years and always did exceptional work. We recently were in need of a newer vehicle and they took care of us, we walked out within a couple hours with a newer vehicle. They truly care about their customers and try to relieve the stress owning a vehicle can bring.

  justin sauer
3 years ago
They are wonderful, great vehicles for an incredible price! They were so friendly and Megan even came in to write up an agreement when she was off. She was an absolute pleasure to work with and has even carved out time before a wedding to allow us to pick up the car. The best transaction I have ever had. Definitely will consider them for future work and cars.

  Dokk-David Sr.
a year ago
Always a good experience. Reasonable prices and excellent service. I've never had to go back for a redo. Big shop, great service. They always do there best to get you in and out quick.Great owner, friendly staff.

  Rose Walker
4 years ago
Just bought my 2014 Town & Country from Jim Averys and I am so happy. I love their no pressure sales approach. My questions were all answered and I feel he went above and beyond putting me in a car that is mechanically sound, even replacing the tires. Couldn't say enough good things about Megan and how easy and straightforward the loan process was. Thank you Jim! Glad I waited for this car.

  Kristie Bennett
a year ago
All of the Gentlemen that were at the desk were friendly and helpful. They immediately took care of a complication we had with a part which wasn't their fault.the part came out of the box not working correctly. Because of their attention and willingness to make things right. We will be back with our future car repair needs. Thanks guys

  Jolette Rossi
5 years ago
Avery's is great! We've been taking our vehicles here for repairs for a long time. We've always trusted them with our cars. They are honest, friendly, quick and fair. I reccomend taking your vehicle to Avery's next time you need auto service.

  bobbie manns
2 years ago
Super knowledgeable and friendly. Had them look over my car due to an electrical issue that is not affecting car functioning or usage and they were honest and upfront regarding cost vs value (I have a 20 year old "beater" car that doesnt have much value). Instead of just taking my money when I asked for the repair. In addition, I was referred by my normal mechanic, who didnt know when he would be able to get it in due to staffing issues. Knowing my trusted mechanic, also trusts averys for their overflow work makes me think they must be good at what they do and must be honest.

  Big Stan Liniarski
6 years ago
We purchased our first rust treatment from Avery Motors and very impressed! We live an hour away and the scheduling, transfer and pick up was very smoothe. It was especially cool to get a tour of how they apply the coating and the lengthy process followed to hit every detail! Hometown feeling and effort like their income relied on it! Highly recommend them!

  Hannah Wolfe
7 years ago
We have been very impressed with the quality of service at Avery's. They have been incredibly honest and upfront with us at all times and always strive to go the extra mile. We had one very small concern and they went above and beyond to make sure we were well taken care of, a sure sign of good business.

  Nick Wolfe
4 years ago
We are extremely happy with Avery's, we now have 2 cars from here and will be coming back if we decide to buy again. They go above and beyond, truly outstanding people. Thank you Megan and Jim, 6/5 stars

  Analisa Contreras
4 years ago
If I was able to give them 0 stars I would! I took my mini cooper in because it was sputtering when trying to accelerate. They preceded to change the oil, the wrong oil at that, then gave it back to us.... after having it from Thursday morning to Monday afternoon! At this time I was trying to drive out west and 30 minutes into my trip the car started shaking and jolting uncontrollably! I called Avery's for a tow and they were unprofessional and rude. The guy was beyond annoyed that he had to come get the car from grand blanc. Today they tell us it's the transmission and they can't fix it. The worst part about all of this is they lied and said they told us about the transmission problem when we picked it up! All they told us is that they changed the oil. Period! I will never go back nor recommend them to anyone!!! BEWARE, THEY LIE TO COVER THEIR A**!!

  Joe Rossi
7 years ago
I have been taking my cars to Avery's for 18 years. There is no one, I trust more to repair my vehicles! Honest, fair, stands behind their work. I highly recommend them, Jim, Dan, and their staff, are top notch. They will never sell you something you don't need. As an example, I took my Jeep Wrangler to them, and asked them to replace the brakes, front and rear, and fix my emergency brake. Two hours later, they called, told me emergency brake was replaced, and I didn't need new brakes. They could have taken advantage of me, and do a complete brake job, and no one would be the wiser. You don't get more honest than that! Did I say, I highly recommend them? It's worth repeating!!

  Daniel Stanley
5 years ago
I ve been going to Avery s for a few years for my maintenance on my vehicles. I decided it was time for a new vehicle and went to Avery s to see what was on the lot. I Found a 2011 GMC Terrain that I fell in love with. The Buying process with Avery s was simple and they helped me find a great lender to finance through. Simple answer is I would recommend anyone looking for a vehicle take a look at Avery s as well as taking their vehicle there for maintenance needs.

  Michael Nacy
2 years ago
Very poor customer service. They never did what they said they did. The poorest customer service ever.... never going to go back to this place or recommend this place to anyone. They completely lied to me about looking at my car..... plus they had it for a week with no calls or anything..... very sad. Your loss Avery!!!!

  HDDC Dee
5 years ago
I have always gone to Averys. Even though I moved to Grand Blanc I still would go there. However they have disappointed me this last time. I went in this summer in July with a knocking sound on my left drivers side tire. Was told it was nothing. Than again in September. The Owner went for drive with me and said "It is nothing. The car has 180k miles on it. You need to stop listening to all the knocking sounds your car is old. Turn the radio up." Never took it in and looked underneath. Okay fair enough I thought. This week my car was squealing and on Tuesday I called Averys. They could not get me in till next Monday. So I took a referral and went to ABC Repair in Davison. The squealing was my pulleys. However he said did you know your front driver side tie rod is bad. He wiggled my tire with one hand. He said this is dangerous and you are lucky. I guess Averys didn't want to take me serious cause I'm a woman. They have now lost my business.

  trisha given
5 years ago
Jim, Dan and the crew have always taken very good care of my vehicles. I appreciate them taking time to explain things and making sure it's taken care of. I have also had Mark fix my vehicle after hitting a deer. Top notch.