West Michigan International

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Cothran
2 months ago
My truck broke down as u crossed from Illinois into Michigan and this place was the closest International service shop

  Matthew Sedore
2 years ago
Best place for truck and bus parts. full service is best around

  Joe Church ( )
4 years ago
Fantastic staff! Very fair pricing! This might possibly be the best international dealer in the lower 48. I will definitely use them when I am in the area!Thanks for not gouging us. We get beat so often and it was nice to be respected. 5 stars!!

  kazem alassadi
8 months ago
Ellen was a great guy . He is working as a customer service. They fixed my tow truck.

  James Breitner
8 months ago
Carrie in parts was extremely helpful and professional. Great service.

  Mark Zilska
7 months ago
Parts depth has went down hill in the last few months no follow through.

  jalal afghan
2 years ago
Don t go there very very expensive they charge 510 dollars only for changing oil the filter was mine for diesel and oil both and I told them to put rotella T5 and when I check my bill they put Rotella T4 and they charge extra 40 dollars for trailer grease and even they not grease my trailer right very bad place don t go there when u change oil in TA or love speedco they only charge you 430 or 480 dollars with filter and everything and trailer grease but these guys are very very expensive and one thing more they lie to me when I was going there to change my nox sensors I told them do u guys have software to do force regions after changing the sensor they said yes but at the end they said we don t have software to force region so now I need to spend more 150 dollars don t go there

  Phillip Gallagher
2 years ago
This is a very well-run shop and all the employees are super friendly and helpful.Big thank you- for your interest in great customer service.

  Vaughn Sexton
2 years ago
Great service department. I've been driving semi's for 31 years and Tommy gave me the best service I have ever received. I highly recommend them.

  Barbara Carlson
a year ago
Best painful experience you could have with a disabled motor home. They got us right in, found the problem and we were on our way.

  Joe Mayer
2 years ago
people and techs were good,but they had my trucks what was supposed to be 2 days ended up being almost 10 days,not a really good thing,but they r short handed..they should tell u when you drop it off ur unit that there are no promises on date completed thanks

  Robert Garcia
2 years ago
Had to buy a water pump for my 2015 Prostar with a Cummins ISX15. Could not get one with the parts house of my Choice and was referred to this dealership. The water pump cost me $678 and was in stock. The next morning I had to order three O-rings to complete the installation. Greg Bappert what is the salesman and he was able to deliver the O-rings to the truckstop where I was working on my truck. Later in the day it turned out I needed a fan belt and Greg again at no cost to me delivered the belt. From start to finish these folks bent over backwards to help a Brokedown truck driver get back on the road to make money. Thank you to the staff and management of West Michigan international in Grand Rapids Michigan! I am giving them five stars because of the fabulous customer service that I was shown.

  Terry Theriot
a year ago
Got towed in. Put a technician on it right away. Got lucky it was a easy fix. Really accommodating.

  Sreten Stanojevic
2 years ago
They are awesome, the man from service department did calibration and everything in no time and he said he will

  Josh F
2 years ago
Very helpful staff and they have or can find almost everything you need.

  MattTravels
a year ago
Pretty average dealership, staff were courteous

  Matthew Gullett
2 years ago
Took my 2018 LT for service. Excellent service. Great staff.

  Russell Colquette
7 years ago
This is my favorite dealership. I jump at the chance to go to Lansing. They treat us like family and are always helpful.

  Maciej Falecki
4 years ago
Very good service. Super nice people working here.

  Mark
3 years ago
Awsome people and Great service in a timely manner. Thank you

  Madi L
3 years ago
The best driving edicate I've ever seen on the highway. Thanks for keeping the road safe

  Thomas Henley
a year ago
Best International dealer in Lansing, no other International dealer in Lansing tops West Michigan International.

  Jen Webb
2 years ago
Super friendly & helpful staff.

  phillip theautorepairguy.
6 years ago
I take the buses into them and they fix them as quick as possible.

  Troveno Lawrence
6 years ago
Fast friendly service. Ask questions to best diagnose truck to fix problem.

  Jasim Alshahir
6 years ago
Over charge, they told me $405 and after 5 days i check my account they charge me $744

  Robert Fredrichs
5 years ago
Part's personal are knowledgeable and the service is excellent

  John Mongar
6 years ago
Always there for you for your part and service needs!!

  Mary Adams
4 years ago
Fair prices and friendly staff.

  Kellie BADGLEY
4 years ago
Helpful for diese parts for cummigs beast motor