LaFontaine Chrysler Dodge Jeep Ram FIAT Lansing Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sky Jones
2 weeks ago
Came here on my first visit to fix a wheel bearing and I had mark Washburn and it was great I had no issues. He explained things well, and I felt good about it. Second visit I come here was for a leaking water pump. I had Zane bowell. It was going to be a 2-3 day process to get this water pump installed. I agree to it. On day 3 I called to see if it is ready for pickup or close to being finished. They said it wasn t started yet but would be done tomorrow. So I call on day 4. Now I am told that they ordered the wrong water pump. Why didn t they tell me that on day 3!?!? But they now have the right on ordered so I let them continue. I call on day 5 now and they still don t have the water pump in yet. So my car has been there for 5 days now untouched and I m struggling to get rides to work and places I need to go. I finally got my car back on day 7. I left with no intentions to come back. I don t believe they ordered the wrong water pump at all. I think they were covering something up. My car is a Chrysler 200 with a 3.6 penastar engine. One of the most common mopar engines as it is more than 20 different models. So I move on from that. Day 9 my car loses power shortly after I start it. The battery cables both positive and negative were literally set on the terminals! Not tightened at all!!!! Ever since this happened my car now has a check engine and throttle control light that occasionally comes on if it s a cold start and my car goes into a limp mode. I will be getting this fixed elsewhere because if I go back to this service center I won t have my car for 3 times longer than any other shop and they don t even put it back together properly! Beware of this place very shady vibe!

  Carl B.
4 months ago
Dishonest, or incompetent. Hard to tell which it is. But here we go. I brought my 2016 Dodge Grand Caravan in to have a known and warrantied problem fixed. These Caravans are known to have a problem with the lock actuators in the sliding doors. And have a warranty up to 150,000 Miles. This is indisputable.The passenger side slider on my caravan stopped working back in September. I brought it in to LaFontaine to have the lock actuator replaced. Upon inspection I was told it was in fact the door latch, not the actuator that was bad. And therefore not under the 150,000 mile warranty. Thus would cost me over $2000 to fix.Not having $2000 to fix it, I refused service, paid the $160 diagnostics fee and left.I looked up resources on how to fix it myself and found a simple way to unseize the lock actuator to get the door open. I figured I'd give it a shot. And lo and behold, I was able to unseize the actuator and my door popped open just fine! NO PROBLEM WITH THE LATCH AT ALL!!!Which leads me to one of two possible conclusions. #1. The dealership, wanting to milk more $$$ out of this repair than was necessary, diagnosed more of a problem than existed. Or #2 the tech that diagnosed the problem was simply incompetent and unqualified to diagnose it properly. Therefore missing the simplest option.Either way, I still have a door lock actuator that needs to be replaced that is UNDER WARRANTY! I'm out $160 for literally NOTHING. And I can't actually trust the dealership that I'd have to use to make said repair.If you can, steer clear of LaFontaine. Whether dishonesty or incompetence, you simply can't trust that you're getting the job done right.

  Tammy Melser
a year ago
My oil change/tire rotation turned into a stressful couple days. Lube tech said all lugnuts were cross threaded (yet he rotated the tires). A mechanic looked at it the next day and said they were not cross threaded but 6 lugnuts were over torqued and needed to be replaced. My lugnuts were not broke when I went in. The photo is when I got my Jeep back. So I would say their tech over torqued them. The service manager DID correct the problem eventually, while still not accepting blame. I received a questionnaire about my visits. I answered honestly about my experience. Within 4 hours of filling it out......the service manager called me and proceeded to chew me out for my review! He was mad that he got the score he did after he fixed my issue, which he again stated he didn't have to do! Was actually getting loud and rude about my review. Had him on speaker so my friends could hear him. Thought they were supposed to be filled out truthfully. ???Another friend of mine that has a Jeep vehicle said she also has had an issue with same guy at this dealership.Neither of us will go to this Jeep dealer again.

  Katie Ramp
10 months ago
Their customer service is absolutely terrible I was treated like an inconvenience every step of the way and to top it off they left my wrangler UNLOCKED in their parking lot which allowed someone to rifle through the consoles and steal from me. You d think after having to go through this that they d at least comp a fraction of the service you had done. I will never be going back to the service center and never purchasing a vehicle from a lafontaine owned business ever again.

  Robin Warren
a year ago
Zane is awesome. So friendly and helpful. They fixed my jeep. I'm a happy customer.

  Nora Sailor
2 years ago
They have the best service department ever. I have always been treated with respect, with honesty, and their work on my Jeep has been thorough, accurate and at a fair price.

  Lance Ebey
2 years ago
My cousin's van was in for repair and I had to get a few things from it. The staff was kind and helpful. Greeted me with a smile and directed me to the van. Wonderful people in the Service Department!

  ZZee Star
10 months ago
Ryan in Service had bad customer service and he's the manager in service... 2900$$ before and after my car was repaired

  Xyrish Ancero
11 months ago
Hands down the Best Ram dealership around Mid-Michigan. Polite and respectful.

  John Greathouse
a year ago
Gave me good, sound information on how to address the problem I am having with my vehicle.

  SK TREE
a week ago
Professional.

  Michael Thomas
a year ago
Folks there listen and found a car for me that fits me and my budget.

  Brad Lansdale
2 years ago
Great place, better people