Copart - Lansing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tinnisha Densmore
6 months ago
My vehicle was towed their by my insurance company. They threw some of my personal belongings to the back of my car, but they stole the rest of my belongings. When I reached out to customer service they had every excuse in the book. They took important items including clothes of my kids, money that was in the middle and personal mail with my name on it, charger to my phone and. Important paper from when my mom passed. As if totaling my vehicle was not enough. These people are shady. The manager is a disgrace.

  NISMOE 0429
a month ago
Super nice workers at this copart.Lost my keys in the lot after closing hours and wuan helped me and found them for me! super nice guy.

  Justyn Witzgall
5 months ago
I've been buying vehicles from Copart for 15+ years, this is by far their worst location to deal with. Multiple vehicles are labeled "yes has keys" and even see them in the pictures. But go to pick the vehicle up, and all of a sudden keys are gone, management won't do a single thing about it.

  Scott
5 months ago
I had and accident on Halloween of this year. I lost my driver's license in the mess and after searching everywhere else I did some digging and found where my truck was taken. I called copart in Lansing and not only did they have my license they are going to mail it to me. Thank you so very much

  LENOARD LINWARD
7 months ago
Stay away , if your purchasing a car go check it out in person , if they say run and drive it doesn't mean that . They inflate the condition so it can attract more money so they can get it sold . They only profit on vehicles sold . I sent my vehicle here to sell and I attached the rear bumper in the trunk because it was damaged and fell off. When I seen the lot ID of my vehicle running they attached my bumper back on purpose to make it seem it had less damage. I did not want to rip anyone off or make it look any better then what it was . I already got paid my insurance company so just from seeing this I can imagine how they teach there staff members to run this business.

  Shawn Mehi
2 months ago
Was here 1 hour early for a pick up appointment. The care operator told me his boss said I m early I can wait to get help.

  Janice Charlebois
a year ago
My vehicle was totaled and my insurance company had it towed to Copart Lansing. I called, I was told my belongings would be in the back of my vehicle. When I arrived much of my possessions were thrown in the back of my vehicle but many things were MISSING. When I went to the desk COPART didn't know anything about that????? Also they had an envelope with some of my important documents in an envelope behind the desk. Had I not realized. I would have driven an hour home before I realized it. DO NOT DISPOSE OF PEOPLES PROPERTY WITHOUT OPPORTUNITY FOR THEM TO RETRIEVE FIRST.

  Bill Richards
3 years ago
Fast in, quick loading, fast out. Very nice ladies in the office paperwork was waiting for me by the time I got the load strapped. The loader plopped a 4door wrangler on a little uhaul car hauler perfect the first try pretty impressive. Nobodys first day at this location lol

  People OfPeople
2 years ago
I dropped my original title off as per instructions in my insurance claim office staff remembers me but it s funny they forgot to scan in my document or even write down the tracking number of the package stalling my insurance claim!!! They re great and easy to get ahold of people but they re not taking any responsibility other then verbally saying it s their fault IM STUCK IN THIS STATE BECAUSE OF YOU

  Gin Juice
4 years ago
Enjoyed the Experience of Purchasing a vehicle from Copart Online Auction in Lansing MI. Staff was very helpful.

  Jason Reed
3 years ago
I ve purchased several cars from Copart. The people are friendly and always helpful. If there s one thing that could be changed is if they loaded cars a little faster and would load single trailers before car haulers so they don t have to sit for hours

  Ali Alhagari
2 years ago
BUYERs BE AWARE,My VIHECLE was almost picked up by somebody else, had I didn' t show up at the moment that the lefter was puting it on a towing car who apparently was intending to steal it. It was stealing situating because he told the lefter that it was his. My recommendation for copart to avoid such loophole (possibility of theft) is to send the the ID number of the buyer to the lefter who would in turn ask the buyer to show him the ID so that he can compare and determine if that person is the true buyer.

  Charles Gouveia
5 years ago
Bought a vehicle from them. Called to get a new piece of paperwork that was done wrong and I was told to bad. So I guess the only way to get this resolved is to contact their corporate office, the better business bureau, Michigan state police and a lawyer about a fraud case. You charged me for title work and you didn't do anything. All I want is this fixed.

  Beemer kid
a year ago
By far the worst location I have ever been to , employees are very rude,and they hide the serious damage that the cars have , I bought a car with front end damage but when I came to pick it up it also had top roof damage, and very bad frame damage , none of that was in the pictures , and the regional manager didn t want to do anything about it and told us if we don t want the car we can just sell it on the side of the road, never buy cars from this copart location if you don t want to get scammed (buyers beware if you are buying a car from this location and the photos are at an odd angle or blurry then they are hiding the damage)

  Joshua
4 years ago
Ridiculously slow .. Been waiting for over an hr for two motorcycles . would not recommend anyone to come wait for this long. Copart needs to step up there game . a little over a year ago they had a good loader operator .. Everyone knows who that was ..

  GOD SERVANT
3 years ago
Truck listed as runs and drives. Drove 2 hours to pick it up and it doesn t even start! Timing chain broken. Avoid this place. Bunch of liars

  poncho Marquez
2 years ago
They don start loading to 9 am employees chatting they don't care if you outside drivers very lazy they only take your 15 minutes to do check up

  David Ringlein
3 years ago
The staff at the Lansing Office is wonderful. I like the whole experience, just wish the charges by CoPart were less.

  Martrice
4 years ago
They didn't disclose what all was wrong with a car I bought there, nor did they show full picture of dashboard so someone could see the check engine lights on !!!!

  Colleen Smith
2 years ago
Everything from my car missing! Would not acknowledge they cleaned my car out or assist me!

  Lawrence Upshur
4 years ago
Would give zero stars if I could, sold me a car and no title has ever came.Won't even talk to me on the phone about it

  Jeff Fluharty
6 years ago
I've been to many Coparts and this one was one of the best. Everyone there was very pleasant to deal with.

  OPRZ Gamer
3 years ago
Big Women inside has attitude the one with broke teeth also hide damages In pictures very slow bad customer service worst copart in Michigan

  Frank Gineman
2 years ago
Quick and easy vehicle pick up. Friendly staff

  Ali Elkhechen
4 years ago
Sold me a car with front end damage got the car and the motor was locked up and filled with water because it was in a flood which was not disclosed in the AD.

  Bilal Naqvi
4 years ago
Good service friendly people. Must register before entering the lot.

  Todd Swales
3 years ago
They were helpful assisting me with an appraisal of a wrecked car.

  Ryan Nielsen
3 years ago
Terrible front desk service if you want to be mistreated and insulated then come here

  Wendy Sutherland
6 years ago
Everyone is very friendly. Top notch customer service

  Spencer
7 years ago
A interesting experience. I will be using them in the future.