Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
RV Rikard
2 weeks ago
The guys are excellent and pay attention to the details of their job. I did not need to wait long and enjoyed talking with Ricky while the oil filter was changed. I highly recommend taking your business to Big Rays!
Nicole Ray
a month ago
Ricky saved my engine; He saw the last place I went to had put in the wrong type of oil which is why my car was running rough. He was super knowledgeable, helpful, and friendly. My car is now running like new. I will be going back.
Cora McGhee
a month ago
Went to Big Rays on South Cedar across from Fazolis , my drain plug was stripped so they sent me to see Ricky, well he and Lonnie ( I'm not sure if that's his name) took care of my car and had me back on the road ready to go. Lonnie paid attention to detail got me the right parts and that's what matters.They did an awesome job and I will be going back there from now on!
Joshua Temple
2 months ago
Fast service and a good price. I purchased a Groupon for a full synthetic oil for $49. Staff provided manufacturer recommended maintenance schedule and prices of those services. I would return if the price is right.
Ray Terwilliger
a year ago
Used a Groupon for an oil change here. It was the worst automotive service experience in my life..The dude working was wearing sandals & barely could speak or read English. They struggled getting my oil filter off. They made the claim it hadn't been replaced in a long time. Not true, I had an oil change at Instant Valvoline 3 months prior. I've never had an issue there. My gut tells me they weren't using the right tools in the pit. I made it clear along with the Groupon I presented I was supposed to get Valvoline Max Life. After they filled my engine I asked what oil they put in and it wasn't what I asked for. The service guy acted confused then said in very broken English "better oil, I put in better oil". I noticed my engine making a ticking sound when first started the next couple of days. Needless to say I went to Instant Valvoline and had the oil change done again. This place is scary... If you care about the longevity of the engine in your vehicle stay away.
Israel Trevino
11 months ago
I have gotten good service here, but overall I would recommend you take your business elsewhere. My last oil change Ricky changed my air filter, and left my sensor unplugged. I had to get a rental car and took my car into a shop, costing me nearly 400 out of pocket. When I let him know, I was laughed at, given excuses, and told I should have taken it to "his shop". He offered me one free oil change! This is a manager at the shop. No accountability and disrespect towards my circumstances is the reason for this review. I don't dislike the guy, but this experience has left a sour taste in my mouth. Best of luck to you, and no I will not be going for the free oil change.
Kacey Page
8 months ago
I bought a groupon oil change on the app but didnt know that i also had to pay a fee when i got there, the young man was very nice about it and accommodated the fee for me with no problems! Excellent customer service and didnt push me to spend more than i wantedServices: Tires, Oil changeServices: Tires, Oil change
Tyrene Johnson
2 years ago
Very happy with my service with Ricky gave me a quality oil change and engine flush for a good deal definitely will come back in my 6000 milesService: Oil changeService: Oil change
Kelley Brendahl
a year ago
Was charged 78.00 for an oil change. When I asked about other fluids or filters I might need I was told they were ok. Not sure why he said that when he didn't even check anything other than change the oil. Come to find out I need at least washer fluid. Which I have added. And now I am concerned about other fluids and filters I might need. I would recommend seeking elsewhere for an oil change.
Leer Sobie
10 months ago
These guys are always super fast, friendly, and never surprise me with extra charges when everything is done. I ve never had to wait more than a few minutes in line because they work so quickly.Service: Oil changeService: Oil change
Anisha Fomby
a year ago
Great service!! Fast and friendly! They are definitely one of a kind! Always helpful!! Love the fact that they don t try and bribe you into additional things!! My go to place!Service: Oil changeService: Oil change
Jennifer Hall
a year ago
Very polite and courteous! I came here today to get my oil changed and the owner was the nicest guy I ve met in a garage since moving to Lansing. Service was quick and sufficient, I ll be coming back here from here on out!Service: Oil changeService: Oil change
Latoya Flanagan
2 years ago
Needed a headlight bulb replaced and the 2 workers did a great job and in a timely manner. My truck is a difficult make and model when it comes to repairs have to take a lot of parts off for a simple fix. The price was reasonable
Charisa Davis
a year ago
Gave me an engine flush and oil change much cheaper an oil change alone at Valvoline. And better customer service. Will always come here first in the future!Service: Oil changeService: Oil change
Hannah Bergeron
3 years ago
Big Rays did a great job on my car with fast accurate service, great customer service, and affordable prices. I was able to drive up and pull my car right in to get serviced with little/no wait. Highly recommend stopping here to get your car running like new!Service: Oil changeService: Oil change
Joe
10 months ago
Great experience here. Fair pricing, friendly employees, and quick service. Xavier was the best! Thanks for your help today.
Victor Ortega
2 years ago
Awesome service go here for every oil change. Had transmission oil refilled, ended up with a leak later that day, took it in the next morning ended up being loose oil cap no issues they refilled what leaked out and tightened the cap back up free of charge. Highly recommend
Adam P
a year ago
Very nice man honest and always gives a good deal if he can spare it financially got me 4 lights replaced for 15 $ most places charge that for one light also good and fast oil changeServices: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change
Precious Gist
3 years ago
Worst experience I had with a oil change facilities. We went in to get a oil change and end up getting a full engine flush, transmission flush and a new air filter. These men totally messed our van up! Our van was running great before we had it serviced at this location! We spent over $100 to have it toward for them to tell us they have to run codes. Which the codes had nothing to do with what they caused. We went there on 4/28 and by 4/30 our van was unable to move out of drive. They did nothing to help this situation. They did not take accountability for the wrong actions on there behalf. I also noticed they was high off of drugs. Very unprofessional, do not have your car service here or any of their other businesses!
JFLIBERA F
a year ago
Horrible experience, with a store manager that likes to verbally accost potential customers. I would recommend that you stay far away from this location. Zero professionalism and just a nightmare to deal with. These high reviews must have come from a time before the latest store manager arrived. Be warned!!!Service: TiresService: Tires
colin anderson
3 years ago
If you like paying average to high prices for a basic oil change,this is your place! Lights were not checked,tire pressure not checked..just the oil changed. I would've gave this place just 1 star but as far as I know,at least the oil got changed
Darryl Jamison
11 months ago
Great place to come to get your oil changed always to work with people on prices ect
Jo Blaze
3 years ago
The guy kept insisting that I spent 300$ to get all things under the hood done although I asked for oil change and that s it. Kept getting smart with me because I didn t want to spend more than he wanted me too. He was very pushy and Seemed to only be worried about how much money he could squeeze out of you. That s not giving first time customers a good experienceService: Oil change
Jerimic Clayborn Sr
4 years ago
Now this place is what I would like to call a sleeper Establishment. The reason I say that is because it never looks like it dose a lot of business? But on the contrary to my belief" they offer a great deal of quality work and or options! And that starts with a good owner! Who runs a well tuned business. At an affordable price. I gave them a shot and they did an awesome job" I Will continue to return on an as needed basis and expect the same quality in service if not better. Thanks Rick.
Nicole Rodriguez
10 months ago
Everyone was very friendly! Would highly recommend them. He really hooked me up too!Service: Oil changeService: Oil change
Tj
2 years ago
Amazing service. Been coming here throughout the years with different vehicles I've had. Definitely recommended! Honest, fast and fair.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change
Darrian Owens
a year ago
They are very nice and professional he gave me a discount on my oil change i highly recommend themService: Oil changeService: Oil change
Diana Weaver
3 years ago
Service was friendly and fast. Highly recommend. Have been going here for 15 years since my first car. Always great service.
Erinn Thomas
a year ago
Always good service! Haven t been since I got my new ride, 1st time bringing it here so I know it s all goodService: Oil changeService: Oil change
Brandi Wilcox
a year ago
a big help with car I just bought a car he heard noise told me get check help with with a half off discount excellent customer service got my oil changed in and out in no time nice manService: Oil changeService: Oil change