Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Angel Eyes
3 months ago
Thanks to AutoZone Lansing for giving us an awesome referral to Muffler Man Lansing when we got stuck with a safety issue in Lansing. The referral told us that it was a shop that did the best work and would not take advantage of us. They were so true! Thank you AutoZone!
Neal Feldpausch
a month ago
Great staff. Lots of inventory. Helpful. Price and quality seemed competitive.
Brent Bussard
3 months ago
Friendly, reasonably knowledgeable staffing. I go here often and have always had a good experience.
David Burns
2 months ago
Very helpful staff who actually wanted to help and did. My "go to" from now on.
Melissa Lyon
a year ago
A big shout out to the crew at Auto Zone! N. East St. I have hadgreat service each time I ve been in here over the years. Manager Shaun was very helpful today. He went above and beyond to help me, gave me good advice, and a good mechanic referral. I, so appreciated his time today! Kevin was very helpful too! Thanks guys
Detroit A-Town
a year ago
Shaun is extremely knowledgeable! I was expecting this issue to take up a ton of time but he made it very easy and got me fixed up in no time. HUGE shout out to this AutoZone, will definitely be recommending to all my friends!
Tiffany B
2 years ago
Everyone here is always nice & helpful, which tells me they probably have a great manager. Aaron helped me with my new wiper blades today. He was full of smiles & was a big help even though it was a rainy day, not full of sunshine. I can tell he s a hard worker & great at his job! Awesome crew here!! I appreciate their customer service at this location & will continue coming back.
JaJuan Keas
a year ago
Sean/Shawn was PHENOMENAL what I thought would be complicated he made easy definitely took customer service to the next level in an era where it seems like the customer is secondary he upheld hope that EXCEPTIONAL customer service is still out there Ill never visit another location all thanks to him
Savitra Mcclurkin
3 months ago
Jay gave me awesome service
Sarah Tanner
a year ago
This store is the best. The whole staff is great truly but Shaun the manager makes a big difference every time we visit.
wyatt richard
a year ago
Ended up in their parking lot after getting a flat tire on my way to work. Sean is a life saver. He helped me out with the tools I needed and made my bad day a little better. Highly recommend
Wendell Parsons
10 months ago
Extremely helpful. Provided excellent information. Definitely will be my go to place
andrea herrst
a year ago
Staff are super friendly and helpful. I've been here a few times and each time they have gone out of their way to help and teach!
Aurelia Cisneros
a year ago
John was terrific! Changed out my battery and replaced it with a new one. God bless him and this awesome staff!
Michael Gardenhouse
10 months ago
Literally never shopping here again everytime they sell me the wrong part then after my trucks torn apart I gotta find a way back to make it right might as well let me look up my own part
Amy Hall
8 months ago
Went into the store in tears, literally, came out with a smile. Thank you for being knowledgeable and helpful
David Hardin
2 years ago
This place has started going downhill since Jason left. Never had a problem before. Now. It's like you talk but nobody is listening and clearly don't know what's going on.
Rose
6 years ago
With an exception of one or two employees on occasion, customer service is always great. Have trusted AutoZone, and the long time staffers, with all my auto needs (even prior to being married to one of the managers!) I also see, on a regular basis, who IS doing their job, who isn't, who's there just to collect a paycheck, and who is stealing from the store. The long time employees of this store are great, it's the newbies and even some transfers, that are causing issues. (Also, the newer employees don't know who I am, so I can spy on them and report back to management. Just an FYI) ;)Overall a great store with pleasant staff...minus a couple of employees who cause issues at this particular store.
Nala Townsend
7 years ago
Stewart was awesome! My check engine light came on after getting an oil change at Belle Tire and he was able to help me with no hesitation. He checked my car and told me everything I needed to know regarding the part I may need to fix the issue. He was patient and answered all my worry some questions. Luckily when I drove back to my house the light went away, but I truly appreciate all the information he gave me.
Kate Kent
2 years ago
I bought a top-of-the-line battery from Auto Zone for my Honda Accord just before Christmas, 2021.(They have great store hours, which saved me a tow to the dealership AND TIME THERE at a very busy time of year. ) Auto Zone took out the old battery, replaced it and I was on my way. All good! TODAY, 3-1-22, my car gave 5 beeps and the battery light was blinking on my dashboard,So I returned to Auto Zone and SHAUN cheerfully tested the battery & alternator; both were fine. He suggested there might be some loose wires and that would require inspection by a mechanic. So while in Auto Zone s parking lot, I phoned Honda and described the problem. The person I spoke to said that battery warning referred to the KEY FOB BATTERY! (not to the car battery). He was right.Problem went away after replacing the key fob battery. Shaun & Honda both did good !!!
Ray Reyna
a year ago
Very Great service , Shaun helped out and got us everything we needed !
Shyyanne
5 years ago
I gave 3 stars because it depends on who you have help you. The girl with the dark hair is brilliant and friendly but other people that work there don't know how to find the oil isle... regardless they're all better than the egos at O'Reilly's.
Jessica Lull
3 years ago
Our belt broke and this store was too far away for us to walk. Patrick delivered it to us fast and we were able to get our car back on the road. We ve never heard of any auto parts store delivering a part for someone. Huge life saver. Thanks Patrick, you are an amazing and kind person and we d be lost without your extra kindness and willingness to go the extra mile. Or miles in this case. Thank you Patrick!
Noah Flood Bennett
2 years ago
Great customer service, they were able to show me the part I needed, and how to install it while in the parking lot! Even offered to rent me the specific tools to do the job. Fantastic service at a reasonable price
Ahmed Sufyan
a year ago
Aaron is absolutely terrific! Very knowledgeable. If I was autozone I would make sure he doesn't go anywhere and I definitely think a raide is due.
Allie DeVries
4 years ago
Ryan and Steven took the time to help us figure out our headlight issue on our new car. They were kind and even gave us a rubber glove to use so we didnt touch the lightbulb with our hand. Great service.
Brad Bushard
2 years ago
Always been a great place and customer service. And very helpful for any questions you may have.
Christine Modica
4 years ago
AutoZone Angel Alma came out to the parking lot to help me hands-on when I was having trouble with a flat tire that seemed to be not taking air. It was cold out, dark already AND in the midst of the Corona craze. She was friendly, patient and ever so helpful. She is very knowledgeable in regards to her work and always has a perfectly positive attitude!!
Christine Cobb
2 years ago
I called ahead to see if they had my battery and the super nice guy came out in the nasty rainy/ windy weather and installed it for me. Awesome people and place.
Manuel Washburn
9 months ago
New staff that knows about vehicles that get you in and out and you don't have to return the part because it's the wrong part for the wrong car