Auto-Lab Complete Car Care Center of Lansing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Terry B
2 months ago
They didn't tried to upsell me. They fixed my stripped oil drain plug(and did an oil change), and also performed the alignment properly. The fella at the counter was really friendly.I used a groupon for my oil change and my alignment, but the manager told me they will give anyone the same price as the groupon deal if the customer calls/comes into the store and asks, but that the store receives more actual profit than through the groupon. Cuts out the middle man.Services: Wheel alignment, Oil change

  Jonathan Shiflette
a month ago
Timely work, professional. Though a bit on the pricier side. If you have a 2018 or newer vehicle these are your guys.

  Paula Stephens
a week ago
Wasn't able to utilize my full service due to them pointing out things that needed to be fixed first.

  Alex Weldon
9 months ago
Came in to shop for a wheel alignment recommended by Discount Tire. Seen Groupon for $60 or so to get one. Well turns out I m upsold over inflated parts with 2 ball joints and a tie rod with alignment almost $900 my mechanic friends were appalled in this invoice price say it was robbery. The shop never successfully completed all 4 wheels aligned front and rear then suggested that I come back after the weekend for more work on the rear suspension parts for camber/cast/toe adjustments they couldn t do previously. Well after recovering financially a few weeks since I reach out to schedule work and on the phone manager is trying to tell me $300 for a camber bolt part on rear needs replaced and everything under the sun trying to quote me $500 each side of rear alignment for parts and labor collectively upwards of $1000+ trying to throw on struts and other things I didn t even ask/suggest quote for without getting vehicle back in for inspection.Overall point is if you have a gut feeling about being scammed or taken advantage of a little you re probably right that shop is trying to take you for over $2000 outside of struts taken of estimates/invoices sell you all kinds of other lil parts inflated with labor quoting 4-5 hrs labor then sit at the shop and watch them do job in 2-3 tops. What really stood out was how fast the manager talked in person and over phone over you fast appeared to me high on some form or substance of some sort the other week. Also the girl was small talking to me for 1.5 hrs unproductively before manager showed up seemingly high fast talking sweating that was telling me her life story how she s only a self taught not state certified mechanic working in their shop and did her first transmission a few weeks ago and low and behold there s a recent complaint on here 1 star that customer had the girl do their transmission the shop blamed her for that customers blow transmission within 50 miles after receiving back their vehicle.Everything about their energy or feelings I felt in shop experience and phone screamed these are not good and honest mechanics with full transparency. The girl tried to tell me something last visit and the manger tried to hush or shut her up from telling me some relevant important information before handing me back keys.

  Joseph Starin
8 months ago
FAST,FAIR,HONEST AND GOOD AT WHAT THEY DO.I replaced the throttle body on my 2011 silverado. Afterwards I needed to have the idle reset. It was running at 3500 rpm and would not go back to normal. Even after doing all the recommended procedures. The ecm had to be reprogrammed. After calling several different shops and dealers. They all wanted at least $300 and a week to do it. The guys at Auto Lab got me right in and it was only $62. The truck runs absolutely great. I've always done all my own repairs. Since I don't have the very expensive scan tools to reprogram the ecm myself I needed help and fast. I would recommend these guys to anyone.

  Jason P
8 months ago
I needed an oil change and they were able to fit me in the same day! I forgot that it was a holiday weekend and I'm sure they were busy, but made it work anyway. Friendly guys, great service, and will keep coming back.Service: Oil changeService: Oil change

  Laura Dingee
9 months ago
I can not say enough good things about Sam, Jon, and Laurie. I took my car in for an oil change and to look at a noise in the rear passenger side. Turns out there is so much rust damage that it's not safe to drive. This was the 4th place in as many months to have it up on a lift, but they are the first to tell me of the extensive damage. Had it been brought to my attention sooner we could've had it welded, now there is nothing that can be done.Thank you!!!

  Maiya M
a year ago
I went in for a diagnostic test on my car (which was priced at $108) and somehow I ended with them keeping my car for almost three weeks trying to do more tests. They talk fast and around you. They did not tell me they were charging me extra for keeping my car. They also did not explicitly state that they were running additional tests. I wish they would have just told me they did not know what was wrong with my car after the first test so I could have had time to go elsewhere instead of cheating me out of $300. Literally go anywhere else.Service: Auto engine diagnostic

  Mike Pizzo
a year ago
Friendly, knowledgeable, honest shop with excellent service. Their labor rates are one of the lowest around and they don't charge a ridiculous markup on the parts. I had a 6,700.00 estimate from another shop, Auto Lab did everything plus more work that was found for 4,700.00 and offers a veterans discount. Sam the manager is a genuinely great person. I cannot recommend any other shop over the service you will receive at Auto Lab.

  Scott Roberts
a year ago
Dropped off for a simple oil change. They called and said they couldn't remove the skid plate. A screw was stripped and there would be this process in order to remove it correctly. $148. charge. I declined. Next day I went to Instant Oil Change. No issues.Service: Oil changeService: Oil change

  Tim Kylman
a year ago
Picked up my Mom's truck after they installed transmission lines. The lines leaked the transmission blew. With less than 50 miles on the vehicle they said it was her fault and it would cost $5,000 dollars for a junk yard transmission no warranty or guarantee. We called a transmission shop $4500 Jasper remanufactured with warranty,When we went to have it towed the truck had the window broken out the transmission lines cut the catalytic converter removed and it was suspiciously parked two feet outside the camera range. They never HONORED there warranty. I give them two stars because I honestly believe they were telling the truth about no warranty on the transmission that blew because be of thier repair.

  j g
a year ago
After a few days they returned with the same diagnosis I gave them at the beginning so a few wasted days isn't great but whatever. Then they quoted 2x to 3x the price for a part saying that was "his" price from Napa yet Napa's own website confirms Auto-lab is asking 2 to 3 times more. The part can be found on Amazon for 6x less than Auto-lab quoted. Had my vehicle towed to a more honest shop after talking with a rude manager (Sam) who just whined about how expensive it is to run his shop and how he needed his profits. Business owners and managers who whine about expenses are destined to run the place into the ground while blaming everything but their own decisions. Sure, making a profit is fine but trying to dramatically overcharge on an easily confirmed price is just bad management.

  Diana Pochmara
a year ago
I had a huge dilemma yesterday. I work in Lansing but live over an hour away. The cable for my gear shift snapped while at work. Sam and his employees put in over 100% to take care of us! In less than 24 hours our car was back up and running! I will for come back for any other issues and I 120% recommend Auto Lab!! Thank you for being amazing!!

  Morgan L
a year ago
They were nice, but scammy. Who quotes 800 dollars for 4 new tires and 2 used rims for an economy car. If you re a woman do your research online and check around local. The bigger name brand company s were way less than their quote.

  Carol Kapp
a year ago
Took son's truck in. The people who work there were friendly and knowledgeable. They were fast. Found the problem fixed what they could and sent us to Muffler man to get catalytic converter. Did a great job, truck ran better.

  Ashley Rademacher
3 years ago
I recently had my oil changed at the Auto-Lab for the first time, and I will be returning in the future. The service was quick, and the staff was very friendly! They topped off my fluids, filled up my tires, and went above and beyond what I was expecting. Overall great experience.Service: Oil changeService: Oil change

  Harley Curtiss
3 years ago
Went in for an oil change recently, very quick and service was great! While my car was in the garage they also checked over a couple other things & told me two of my tires were leaking at the bead and that my front brake life was low. They took care of everything and I haven't had a problem since! I will definitely be coming back.Services: Tires, Brakes, Oil changeServices: Tires, Brakes, Oil change

  Abbie Eunice
2 years ago
I was very impressed when I took my car to auto lab. They were very friendly and professional And took their time in making sure the work was done right. They treat their customers with respect and take pride in the work that they do. I recommend anyone that needs work done to come here and receive great service at great prices.Service: Steering & suspension repairService: Steering & suspension repair

  Raziya Terry
a year ago
They fixed my Buick and I couldn t be happier they are so sweet here as well I m definitely recommending them to everyone they do be busy so just make sure you stay on them with asking about updates other than that they re amazingServices: Auto exhaust system replacement, Auto brake replacement, BatteryServices: Auto exhaust system replacement, Auto brake replacement, Battery

  A. Dunn
3 years ago
From the phone call to see if they had time to take my car in, to being checked out and on my way was 3 hours, at most. I was visiting family and about 400 miles from home when my wheel bearing went bad. Needing to get home, autolab was recommended to me by my sister and brother in law. They were friendly, fair on pricing, and quick. The overall inspection of my car without the sales pitch was a plus too. If I'm ever in Lansing and have car trouble, I'll definitely take it back to themService: General repairs & maintenance

  chris anderson
a month ago
Small place but great service and got me in and out.

  Courtney Brock
2 years ago
I was in Lansing visiting my friend when my catalytic converter was stolen. I brought my Prius to AutoLab after being quoted a 10 day wait elsewhere. Troy and his team were able to fit me in to their already busy schedule and got my repair done in much less time. The parts took a bit longer than anticipated to arrive but once they did, the work was completed by the next day! Rick even took time out of his weekend to meet my husband and I when we drove back up from Indiana to pick the car up!Service: Exhaust

  Mimi Gong
4 years ago
I don't recommend anyone go to this place if you have a flat tire. I got my four tires replaced at this place last year, and it works only for one year ( i barely drive the car and spent only <1000 miles last year) and I have one tire flat in the middle of the road recently. it is DANGEROUS! I bring my car back to this place and the staffs and managers all changed from last year and current staffs are arrogant. I paid 35% more to get a new tire and wheel in than i should pay in other stores because i told them the price at other stores, but they refused to modify their prices. since my car can't drive, i have to get my flat tire and wheel replaced at this place. After 5 days, i got my car back, but it is still not functioning well. the steering wheel works incorrectly in driving, and it has a weird sound of my replaced tire. I don't trust this place anymore and have to go to another store to figure out the problem. Anyway, I don't trust this repair place and don't recommend anyone to go!!!ANGRY

  Carla Jones
a year ago
Recommended by AAA, I was satisfied with the service I received. Professional, knowledgeable and courteous staff, made my experience all the more positive. They did an excellent job at diagnosing and repairing my truck. Thank you.

  Kiandra Marciniak
10 months ago
I do not recommend this place, I spent 2,000 to get my car fixed, they scammed me and overcharged me for simple things. If you need your car fixed I recommend something else that won t overcharge you.

  Angela Ang Calkins
a year ago
Well I needed to have my electric looked at my taillights kept going on and off. Also air stopped working. Just to look at it was $200 and if I walked away from getting it fixed I would be out that but to fix just my air it was $800 that day my tail lights were both working all for nothing and got my air fixed with new compressor I guess said to think it's a 2010 and almost 200000 miles is all I could afford and now my car is putting me more into the ground.

  Paul Rinella
a year ago
The manager is great and his staff seem knowledgeable. I appreciated how they squeezed me in for some basic maintenance. In the past not the greatest experience here....I can now give them a great recommendation.

  Donald G. Francis
4 years ago
Called them to schedule a wheel alignment using their Groupon. They explained that they have a $25 inspection fee. If they find anything wrong (ball joint, etc) and choose to have it fixed there, the $25 will be put toward the cost of repair and Groupon will not be charged. That's all fine and dandy, but I had my car inspected by the dealership I bought the car from a few weeks ago and they said all I need was a front alignment. I would have scheduled my service there, but saving $30 is saving $30. This guy then tells me repeatedly that I need to give them at least 2 hours for the alignment "just in case we find anything else wrong". It made it sound to me like they WERE going to find something no matter what. Back to the dealership for me, as I trust them.

  Ryan Smith
3 years ago
They were nice and all, but feels like I got no where with my car concern. Said they couldn't even get a known issue off reading the check engine light code. Said to come back if my check engine light came back on for more test (and more money I'm sure), and it came back on immediately after I left the parking lot. Also left my glove box disconnected from its hinges, that was really weird. Maybe they're better when the issue is very apparent.Service: Auto engine diagnostic

  Kimberly Guzman
4 years ago
Great service. Great price for an oil change. David and Kiel were very friendly and helped change my oil very quickly. They gave me a detailed description of everything that was done and gave me the price prior to performing the service. I would 100% recommend them for a synthetic oil change. Thank you!