Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kevin Goddard
a month ago
Updated after pick up: Cleanest body shop i have ever seen. Very nice employees. Owner came out of office to shake my hand and walked my damaged vehicle with my wife. Very professional and personable. Place was very busy but well organized. Looking forward to my car being promptly repaired and looking as good as new. Update: It did take a few months due to parts. All communication through process was professional and complete. Pick up was smooth. Every employee we interacted with was friendly and customer focused. From owner to guy moving cars on the full lot. How all businesses should be run.
Megan Webber
2 months ago
I have used this place for several different vehicles. Each time I'm treated better and better. This last event was no different. They knew the importance my vehicle holds and kept me informed and updated. They went above and beyond to make sure I was happy and well taken care of. My vehicle is back looking better than ever. Hopefully I don't need them again anytime soon, but I wouldn't hesitate to go back.
Jamie Paravantes
3 weeks ago
I had the pleasure of experiencing top-notch service and exceptional craftsmanship at Lake Area Collision, where they repaired my Kia Soul with outstanding results.From the moment I walked in, I was greeted with professionalism and genuine care. The staff at Lake Area Collision took the time to listen to my concerns and thoroughly assessed the damage to my vehicle. Their attention to detail and commitment to excellence were evident throughout the entire process.Overall, I cannot recommend Lake Area Collision highly enough. If you're in need of auto body repairs, look no further. Five Stars!Not only did they complete the repairs in a timely manner, but the quality of their work surpassed my expectations. My Kia Soul looks as good as new, if not better, thanks to the meticulous efforts of the team at Lake Area Collision.
Oryonah Ross
2 months ago
Was very attentive to my needs. They were timely personable and listened to my concerns. They helped me save money and educated me about my cars functions after the fix. Will defiantly be going with them again:)
ed throckmorton
6 months ago
I m 75 and this is the first time I ve ever had to deal with an insurance claim. These folks were fantastic. They dealt with all the paperwork and estimating so that I got a satisfactory outcome from Geico. I hope that I never have to have collision work done on my car again but if I do then this is the business I will deal with. Thanks again to Dan and Mike.
Larry Taylor
6 months ago
Although the people at Lake Area Collision are very friendly and professional, I have found their exorbitant lead-times and follow up to be lacking. I brought my car in for an estimate on 8/29/23 and after waiting approximately 45 minutes past my appointment time, I met with an estimator who evaluated the damage on a rear door and quarter panel. He said the shop was booked through mid-November! 12 weeks before I could even bring my car in for repair! He indicated that he would finish the estimate and email it to me as soon as he could. He mentioned that he had some vacation time off the following week but would still get the estimate to me ASAP. As I write this review 4 weeks later, I still have not received anything from Lake Area Collision. 10 days later I took my car to Fletch's Collision and the car was repaired perfectly in 6 days.
David McCleary
8 months ago
They did a fantastic job with my truck 2015 that looks like it's a 2023 that's how good the work was done I couldn't believe it was the same truck. If anyone wants to ask me who would I go to I was telling them to go to Lake Area Collision they do the best job. The only other ones I know come close to it would be the dealers themselves. But if you're on 131 Lake area is the best place to call.
Tracey Force
11 months ago
The work that was done on my car was amazing. You cannot even tell there was damage. My car was there longer than expected, but I understood due to staffing issues which everyone has had issues with the past few years. When my rental car was due back they gave me one of their complimentary cars to use for the next few days while my car was being finished. The called often for updates and were always so kind. I would go back in a heart beat! Thank you!Services: Painting, Body & Trim
Bryce Dennis
9 months ago
I had my second experience with.Lake area.And it was excellent I had a small repair.They did it promptly.And with.More over the top service they detailed my car.And I was very very happy. Would highly recommend them to anyone that needs repairs doneServices: Painting, Body & Trim
jmep920 Mikolon
a year ago
This is unfortunately the third time in as many years I have had to have work done on my Mercedes. They are the best to work with pleasant, accommodating, informative, etc. Specifically I believe his name is Mike has always gone above and beyond for us. Just today I called to inform him the car was being towed in for almost the same repairs as the first time. He remembered not only the first service from three years ago, but even conversations of where we live. I was so impressed. He also took the number of the towing company to call and make sure the car was being taken directly to them. Apparently they will tow back to their place of business and charge a few days of unnecessary storage. Again, way above and beyond service you would expect. Will go no where else for body work on any of our vehicles!Services: Painting, Body & Trim
Spencer Lindenberg
8 months ago
Lake Area did excellent work on my 2015 Toyota RAV4 after a deer impact. Multiple doors and panels needed to be replaced or removed and repainted, and the quality of the work was outstanding.Communication was also great throughout the process, and my vehicle was done when it was supposed to be.
Mary-Beth Fischer
a month ago
We got great service on the car as well as personal.
Gaeyle Gerrie-Boss
a year ago
A tree fell on our car at Young State Park...Amazing service, the car looks brand new inside and out.From the front desk on - always considerate, helpful and prompt.Vehicle ready when promised-they made no promises. The supply chain has made it a nightmare for everyone. They kept us informed during repair process. I would you recommend this shop to friends and family- incredibly well done and the car looks better than new (if that's possible)!Services: Painting, Electrical, Body & Trim
John Freeman
a year ago
Hands down the best communication i have ever gotten from a company. Steve kept me up to date weekly on my vehicle's progress. A very important aspect in today's market of long wait times and supply problems. Very happy with the end results. Like the damage never happened.Service: Body & TrimService: Body & Trim
Arch Wright
2 months ago
Have worked with many many body shops, dealers and the like over 50 years. Nobody compares to Lake Area and the people who work there. I vote them for POTUS this year.
Paul Donnan
a year ago
These folks are incredible! Our Mercedes broke down right in front of their shop on our vacation. Mike came out to see if he could help us. The car had to be flat-bedded all the way back to Grand Rapids. He arranged for the car transport. Karen, the owner s wife, drove us 10 miles to our hotel. Came and picked us up in the morning and took us back to their shop to ride home in the tow truck with our car.They didn t charge us anything for their incredible kindness, nor would they take anything for their help. Who does that these days. They are pretty incredible people.Their shop is clean and efficient. They are quite an exceptional group of business people. Thank you so much Mike and Karen!Service: Auto engine diagnostic
John Bessette
11 months ago
They quickly and professionally repaired my car. Call me once a week to keep me informed on the progress. Very friendly staff. They do the best work in the areaServices: Painting, Body & TrimServices: Painting, Body & Trim
William McMillian
11 months ago
Excellent repair work Looks like new. All employees are excellent customer care experts. I sometimes think I do this to my trucks just for the excellent (X3) detailing. ThanksServices: Painting, Body & TrimServices: Painting, Body & Trim
Cory Chambers
5 months ago
Lake area collision did a fantastic job with my vehicle. It looks as good as new!
Michelle Williams
a year ago
Greg and the team gave me a fair estimate and kept me informed through the process of fixing my car. The car looks real good after their repairs and was very clean.Service: Body & TrimService: Body & Trim
Dorris Mallory
a year ago
Lake area collision is an awesome place to take care for your vehicle. They have great service and nice stuff and go over and beyond to get the job done!! Thank you so much for all the hard work you did on my Toyota!!
John Hopkins
9 months ago
Absolutely the best people we have ever worked with prompt ,professional, extremely helpful and there work is above and beyond expectations and always detailed beautiful i cant thank kristy,Amanda, steve,and greg enough not enough stars 1 out of 10 get 10plus
Judy Booth
2 years ago
We have had 3 cars repaired due to various accidents at this shop. I have never been treated so well, and so professionally at any other automotive shop. Gary called and gave us weekly updates on the repairs and told us how it was going, and the office team was always calling and updating as well. The initial "triage" conversation was in their incredibly comfortable and modern waiting room. They have a great reputation with our insurance company and made the process super easy! THANK YOU SO MUCH for all you do for us and the community.Service: Body & Trim
Tunis Fletcher-Rice (Tim)
a year ago
This team does top notch work. Effectively deals with your insurer. Meats deadlines. This team is service orientated, courteous and respectful in dealing with clients. They communicate quickly and efficiently to keep the client in the loop. I would wait to get my vehicle in rather than go elseware.Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim
Sandra Schmitt
4 months ago
Cannot say enough about this stellar company. Have dealt with them in the past. Personnel are courteous, efficient, extremely professional. If you want your car repair to be perfect, this is the place to go!
David Harrell
a year ago
Amazing work. Car drove and looked like brand new. Top notch customer service, very easy to work with. Best in Northern Michigan!Services: Painting, Body & TrimServices: Painting, Body & Trim
Noah Stabek
a year ago
I had some damage to automobile while out of town. In the worst place to get low impact damage (bottom of the Door pushing it further open than the hinges allow) I got a recommendation to take it here and I could not have been any happier I did. I took it in on Monday and informed them I would only be in town until Friday evening. At a quick look they told me they would not be able to get it completed on time. However WHY AM I SO HAPPY I TOOK IT HERE? Honesty on the timeline and they gave be a adjustment out of curtesy until was able to have it looked at by someone closer to me. They also gave me preliminary estimate incase I wish to bring it to them when they are available and to cost compare with my local shops. The only disappoints I have is that I wish lived closer to have them as my go to place and that they would allow me to pay them for what they were able to do. I wouldn't go anyplace else and I am considering the 300 miles to them do it well worth it.Thank you awesome staff.
Jamie Woodall Northern Michigan Real Estate Broker
3 years ago
Lake area collision was outstanding as usual! They were efficient timely and smooth with their communication and repair of my Ford F150 truck. The work was par excellent! I will always refer others to Lake area Collision above all Northern Michigan vehicle repair shops. They are fantastic people who care well for their clients!
Hayley Selle
2 years ago
Had body work done at Lake Area, shop went above and beyond, car looks brand new, even detailed the interior! Actually got back out of the car when picking it up, thought I had accidentally gotten into someone else's car, that's how good it looked. True professionals here, so happy to have found this shop, ten stars across the boardService: Body & TrimService: Body & Trim
Jonathan David Mays
a year ago
Our Mazda 3 was rear-ended while parked on the street. When we picked up our vehicle from Lake Area Collision - after their repair work - not only was there no evidence of a collision, but our vehicle looked better than it did when we bought it used years ago. 10 out of 10. Highly recommended.Service: Body & TrimService: Body & Trim