Persons Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kenneth Gargus
6 months ago
Terrible communication. My car was there all day today. Tail lights aren't working. They didn't call, I had to twice. When they told me what it might be it was after 4:30. No actual work done and I was charged $225. I told the guy with the white beard thank you when he pulled out my car and he didn't say anything.

  Jeffrey Birkes
a year ago
I appreciate honest dealing! Brought my 2015 cadillac SRX in for a serious axle/suspension repair. I provided full permission to "just fix it...please". They called back after examining the vehicle and explained they could do the job but the issue was covered by a recall so I could get the work done for free by a dealer. I did that, but as a result of the referral, they are now my regular place for service. I always feel like I am being dealt with fairly.

  D'Andre Woodard
a year ago
Had them rebuild my motor, took them 1 year and $3500 before they would even look at it BUT they did a pretty good job overall. I asked that they be very thorough but they weren't necessarily as much as I'd have liked. ECU was fried and melted and my car came back embarrassingly filthy.Told me they needed to drop the gas tank to service the pump but my car comes with an access panel, Now, on the other hand the guy welded this exhaust is a master! They were friendly over the phone and in person, and they did a decent job inspecting the brakes and other drivability components. Update: after replacing the ECU the engine runs as smooth as new. I can definitely see how it would have been missed, as of now the car is on the road and everything they did suggest was bad to the extent described.Cons:1. Slow to intake2. PriceyPros3. Excellent workmanship4. Friendly, "safer than sorry" advisers5. Reliable repairs and suggestions

  Sheka Badu
7 months ago
Got my car fixed a while ago. The mechanic was nice and assured me I was in good hands! Car was good to go afterwards.

  Megan Clancy
a year ago
They were amazing, fixed my truck and advised me about an issue that should be addressed before it got any worse. Saving me a lot of money in the long run. Definitely going to be a repeat customer. Thank you for being an honest business.

  A Helms
a year ago
Used Persons for the first time a few weeks ago. Unfortunately, my truck was too old to be worth repairing, but the owner was straightforward about that. We appreciated their honesty and fair treatment. Definitely recommend to others looking for a local mechanic.Service: Auto maintenanceService: Auto maintenance

  kayla fear
a year ago
Have been taking my car here for almost a year after my other mechanic retired. I wouldn't go anywhere else, Jeff and Herb have always been honest and offered great service in a timely manner, with affordable pricing. Thanks for all you guys do!

  Jimmy Schwartz
6 years ago
Herb Persons and company gave us excellent service at a fair price at a time when we needed it most. We feel incredibly fortunate to find an auto repair resource who is talented, trustworthy and takes the quality of his work so personally. I would recommend them to anyone without hesitation.

  Robb Krueger
5 years ago
I asked these guys about doing several repair items suggested by another quick oil place and to get my brake pads replaced (over $1500 in repairs) Person's explained to me that the services were unnecessary and did not recommend even the brake pad changes until another 15,000 miles. Honest service gets a five star rating.

  Shawn Testolin
4 years ago
Took our 2003 work van there for Several wiring issues. It was a mess. aAlot of people over the years have had there hands in it. They found the issues which where numerous. Had it back in 5 days! Great job guys! They didn't rake us over the coals on the work either! Great place. Don't let the mess in the office scare you they do good work!

  B Terp
3 years ago
I have never been so pleased with the integrity of service from an auto mechanic. We have been coming here for a little over 2 years after several disappointing experiences with other shops. I truly feel like they treat every customer like family. Wouldn't take our vehicles anywhere else. Thank you Persons family for always treating us and our cars right.

  Katie
a year ago
As a woman, I often feel uncomfortable at auto shops and had a prior experience where I felt the men working there blew me off and weren't listening to my concern. That is when I went to Persons for the first time and they listened to what I was saying and made me feel comfortable with the plan. I will not go anywhere else in Kalamazoo from now on.

  T. Show
6 years ago
Persons has excellent service all the way around. I was having a transmission issue with my Explorer and the shop I had taken it to referred me to them. They were unable to diagnose the issue because the codes my PCM was showing were not definitive and they wanted to eliminate the possibility of it being a PCM issue. I made an appointment and was planning on waiting their while they diagnosed the issue. When I arrived I realized they do not have a waiting room so I was going to reschedule because I did not have any alternate transportation arranged. When I told them I would have to reschedule the owner Herb, asked where I needed to go and offered to have his wife give me a ride. They called me later that day when they had completed their tests and again I was offered to be picked up and brought back to their shop. When I got back to Persons not only did Herb explain exactly what was done but he was able to tell me the exact cause of my issue. He also called the shop that had referred me to them and told them what the issue was. I couldn't be happier with Persons. Their customer service is better than any chain shop could ever hope for and they were able to diagnose my problem inexpensively. Not only did they not charge me for the rides to and from, but my overall bill for the two hours of diagnostics cost me $96.00. I absoulty recommend them to anyone who is looking for an honest and trustworthy shop in the Kalamazoo / Portage area. Their diagnosis is great, their prices are great and their customer service is even greater.

  Siobhan Skinner
9 years ago
This place is the best in town. Fair and honest prices. They are willing to go above and beyond for their customers. They even went so far as to pick me up to get my car! I will send all my friends and family here as well as all my business going forward!

  Josh Ivey
6 years ago
Brought a car in after being hydrolocked to have the issue diagnosed. Was told the diagnosis price would be no more than $100. They found the problem was water blocking the cold air intake and then proceeded to fix the problem without consulting. Granted it was a very easy fix just drying it out but to then charge nearly $200 for the work, 2/5. They we prompt and got the job done, but not the honest mechanic I wish to take my car back to.

  Silent ButDeadly
5 years ago
If you want honesty and the job done right, then this is the place to take your vehicle. Once you build a rapport with them, they won't always charge you for an inspection or maybe they just don't charge for certain types of inspections. There's one catch, labor cost is $115 an hour.

  Dan Van
2 years ago
They got me in right away for a new (to me) car check and gave me a list of what needs fixing, but also told me pretty much they didn't want my business. It's cheaper down the road ?I've never had that happen, a business telling me that ???

  Hailey Novak
7 years ago
Very nice and honest man. He will tell you exactly what is wrong, no sugar coating and he doesn't make you pay for things that you don't need. Even offers you a ride since they don't have much of a waiting area. Good guy!

  mwendabai mwendabai
5 years ago
Thanks for the great service Herb and team. Herb clearly explained what was going on with my Durango and provided feedback before any work was started to make sure I was in the know. Will definitely come back for more work.

  Shane DeRidder
4 years ago
Herb is awesome! If you're taking your car anywhere else, you are doing yourself a huge disservice. They fix only what's needed and they make sure you know what's going on with your vehicle. No BS.

  Sharon Finch
9 years ago
We have been taking vehicles to Persons for almost 25 years. They are the best. When my daughter was in town and her car broke down they actually gave her a choice of a 200.00 job to get it home or a more expensive job to keep it going. My husband doesn't go to anyone else and he worked on cars for a very long time

  Amanda Tank
2 years ago
Terrible!!! I don't have the money, trying to get a loan and they want to do an extra tests for more money, BUT OTHER mechanics have already said, they don't need to. Living with four chronic illnesses and a single mom, they still try to rip you off!!

  Ray RTB Bradway
3 years ago
Brand new clutch in my 74 FJ Cruiser. Thank you all for a superb job, and getting me back on the road. While I hope I don't need you again anytime soon, I'm glad you're near and won't hesitate to call if I need you again. Thank you, thank you, thank you.Ray B

  Rick .O
4 years ago
This is an owner operated old school auto mechanic, you get the best care for a fair charge. It's always packed so be prepared to wait a few days. But he will fix what's broke the first time.

  GaryandCindy VanderWeele
6 years ago
My husband and I have been going to Herb for years. Herb and his wife are extremely ethical and honest. Difficult traits to find in business these days. Definitely a blessing to our community!!!

  Carmen Kline
3 years ago
They are going above and beyond to help me put 4 new tires on my car while I am at work today, they even gave me a ride back to work so I wouldn't have to pay for an Uber. Thank you thank you thank you Persons Auto Repair, I highly recommend their services!!Service: TiresService: Tires

  AMANDA Sager
9 years ago
When I blew the brakelines on my pickup Persons had it fixed by the next day, at a reasonable price. Very easy to deal with! I will continue using their service future.

  Nexhat Goca
10 months ago
Thay wants you to do more fix on car so thay can make more money. Cheaters never go back to them

  Keith Harder Cavazos Pociopa
6 years ago
Friendly Family Business With Professional, Quality Service. Fair, Competitive Prices. Attentive Advice. I'm Thankful To Have Persons Like Herb Persons To Recommend.

  Justin Merondun
5 years ago
Our car broke down in the middle of our x country road trip and persons auto took us right in and fixed the car within the hour! Definitely recommend.