Muffler man, west main st ,Kalamazoo

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Detroit Sportsfan
a month ago
Stopped in with no appointment needing some exhaust work done. Picked the car up later that day with the problem fixed for much cheaper than I was quoted from a shop @ Riverview & Gull. The car sounds great now!5/5 experience

  Matthew Price
4 months ago
Stopped in for an estimate on some exhaust work and walked out one hour later with my problem fixed for much cheaper than I was quoted at another shop. The manager explained exactly what was wrong and how they could fix it. 5/5 experience.

  Jameeria-Tosha Banks
4 months ago
Tried to get me to spend 8k on a new engine rebuild. No paperwork. Turns out I just needed an oil change and more coolant (coolant was visibly low) , also told me to not use full synthetic oil even though my cap says to do so. And sludge is common. He thought because I was a female I didn t know anything about vehicles. 8k on an $130 oil change is crazy .

  Paul steele
4 months ago
I came in an hour before close to get a quote on an exhaust repair. He repaired it right then for an honest and fair price. Highly recommend!!

  Dennis Head
3 months ago
The guys there are wonderful! They did an excellent job for a very reasonable rate. Fixed while I waited. Highly recommend!!

  Jimmy Willis
3 months ago
Been here twice now. They've been honest, reasonably priced, and did a great job on my vehicle.

  Zane Abbasher
5 months ago
Best place for honest inspections. Educates you perfectly to give you the best reason for each purchase. They make sure it s justified and working

  Thomas Allen
2 months ago
5 stars... days it all. Honest and does great work!

  A McDonald
6 years ago
The BEST shop in town! Steve the owner is an honest friendly guy with a great team. I've never completely trusted a mechanic before finding Muffler Man on West Main. When you walk in, the place has a great community atmosphere. They are always super busy because they're good, it's worth the wait. They always bring you into the garage and show you what's going on with your vehicle, just never a doubt like there is with other shops. I will never go anywhere else.

  Langdon Tower
5 years ago
Cannot recommend these guys enough. Steve is honest and does not try to charge you for anything you don't need or want. I've been a repeat customer for 4 years, and these guys have hooked me up more times than I can remember.When it took Steve longer than he thought it would to get to my car, he gave me an incredible discount after he fixed the problem I was having. These people have integrity - the kind of people I want to give my business to.

  W HY (Why)
2 months ago
Last owner did wack work on my brakes.

  Samantha Mitchell
6 years ago
We have been going to this muffler man for a little over a year now after being referred by a friend. Steve and the rest of the staff are extremely honest and they are always so friendly. I wouldn't go anywhere else after having met them. Their prices are extremely reasonable and they have never tried to sell anything that your car doesn't need. If you need a mechanic definitely give them a call!

  Jon Jerow
3 years ago
Popped in when I was down the street and realized I had a slow leak in my tire. They were slammed but took the time to fill up my tire, gave me a quick rundown of possible issues, and a game plan for me to fix it in the cheapest way possible by recommending other businesses, and charged me nothing for their time and advice. They seem to be good stewards of their community, even while being incredibly busy!Service: General repairs & maintenance

  Adrienne Kaufman
6 years ago
If you are looking for incredible quality work, from some of the most honest, humble, intelligent and truly compassionate people out there, look no further than Muffler Man on West Main. Admittedly, my knowledge of auto mechanics is poor, a fact which many other auto shops may have tried to take advantage of, charging excess amounts for unnecessary repairs. Steve and Robin (and the rest of the team at Muffler Man) were beyond kind, welcoming and helpful in resolving my car troubles. Having recently moved to Kalamazoo from out of state, I called Muffler Man on a recommendation (a recommendation I am grateful for as well). Even though they were already booked a week out, they didn't want to turn me away without a reliable place to go, so they asked me to come in anyway. I arrived to a little shop in a less than glamorous part of time - but don't let the looks deceive you, this place is truly a gem! It was clear that the team was already overwhelmed with work, and as I later found out, one of their mechanics was in a terrible accident, so they were not only short staffed, but emotionally overwhelmed, too. Despite all of this, they focused their attention on getting the job done for each of their customers, including me! That same day, they had me in and out, free from the stress of car troubles. For the first time ever in an auto repair shop, I was brought back into the garage, and physically SHOWN what was wrong with my car, was instructed where to listen and what I was hearing, and was then told a perfectly detailed explanation of the options that I could pursue, and how important each thing was. Not only was I included in the decision-making process, but I was NEVER nickel-and-dimed. It was about making sure that I was happy and satisfied, at the lowest possible cost to me. Honestly, I cannot say enough good things about this shop, or the people there. Just go there and find out for yourself. Truly some of the sweetest, most genuine people I have ever met. Thank you to the team at Muffler Man!

  Linn Paladi
7 years ago
No complaints at all. Called them and explained where my exhaust broke. They squeezed me in for a same day appointment even though they were already booked for the next couple of days. Repaired my pickup in 45 minutes. Never tried to sell me a new exhaust system or replace a bunch of exhaust pipe that was old but still worked. Extremely happy with the service and honest, cheap pricing. I would recommend this garage to anyone needing car repairs done.

  Gordon Graves
7 years ago
New to Kalamazoo, or looking for an honest mechanic to do GREAT work on your vehicle with a fare price and quality workmanship , this is the place to have all your vehicles serviced. Friendly, knowledgeable , and helpful with all your automotive needs. Great mechanics. Great service. Great Prices. I give them 5 STARS OVERALL..

  Emily Powers
5 years ago
Hands down where I will take my vehicle for everything.I was told by another car repair shop that my car needed $1200 in repairs, which basically totals my vehicle.I bring it here, and every step of the way I felt prioritized and appreciated. They walked me through why they thought the things they did and really made sure I understood what was going on with my vehicle. Their work ethic and passion for their craft is obvious.I saved over $1,000 by coming here. I will send all of my friends and family this way.This shop for sure has earned every 5 star review.

  Drew B.
6 years ago
My Appointment was at 11. Got there at 1030 and didn't even have my car in a bay till 2:40pm.The appointment was scheduled a week in advance, i wasn't a last minute "squeeze in" and i wasn't a walk in.The job was replacing 3 wheel studs. Super quick and easy, only reason i didn't do it myself is because discount tire broke them and was paying for the job and parts.They won't see me again.

  IIV HAZE VII
6 years ago
Steve and his guys are the absolute best. You wont find anyone more honest and willing to help out while actually diagnosing issues instead of just throwing parts at your vehicle. I have been coming to him for 10+ years and there's a reason for that. If you want honest service and great prices you found the right place.

  Eric Herzog
5 years ago
This is hands down the best place in Kalamazoo to get your car worked on. I ve brought my car here a few times and every single time Steve goes above and beyond to make sure my car is taken care of. Please do yourself a favor, and bring your car to be worked on here. They are honest and treat you like a family friend, rather than just another customer.

  Jill Rose
6 years ago
Brought our Subaru here with a torn up oil filter not knowing what to do with it, Steve the owner was very very helpful. Explained what he had to do and got it all put back and the oil changed no problem. Even had it brought inside to do a safety inspection right away because we showed up before it was done. Amazing people, all so helpful.

  Pieter Huysken
4 years ago
Reviewing for a friend. Very poor customer service, typical surprise upcharges when vehicle was picked up. My friend actually had to return his car to Steve multiple times for the same runability issue, only to end up scrapping the car after the third time he was told it was all set. Besides that, a frequently rotating staff and an owner I've watched get into customer vehicles with a lit cigarette make it a very unappealing choice to me. I wouldn't go here.

  Katie Hunter
7 years ago
Best mechanic I've ever gone to. I live in Grand Rapids now and still drive down to Kalamazoo to get work done. They always make time for me in their schedule (even last minute, big repairs), and they always take a moment to actually show me what's wrong and what they're repairing on the car. I wish I could give them 10 stars! The $25 oil change is pretty unbeatable, too.

  Jon Orweller
7 years ago
These guys are great. Need an oil change, muffler work, or general car repairs. Go here! Steve worked with me on a muffler repair and took care of me. Their prices are reasonable and they value taking care of you to keep you as a long term customer over making a quick buck.Need car work? Go here first. They'll even refer you to another specialty shop if you need something they don't do.

  John Vesey
7 years ago
I needed a new auto repair service and sort of stumbled on to Steve with an Internet search. The reviews looked good, so I decided to give him a shot. Steve saved me a substantial amount of repair money. Instead of remove and replace, as most shops would do, Steve done some actual repair work for a fraction of replacement cost. He truly cares about his customers and maintaining a good, positive, professional relationship. I WILL BE BACK.

  Gerry
5 years ago
Very fair pricing. Thought I needed a new tailpipe, possibly muffler but he spliced the two at his suggestion since it was an older truck. Nice to find someone who fixes things without padding the bill. Thank you.

  Andria Ball
7 years ago
My exhaust pipe broke on my car and I budgeted $800 to get it fixed because my car runs a one piece pipe and the entire thing would have to be replaced. Unless you go to Steve! Steve welded my pipe in an extremely clean way, it ended up costing me a fraction of what I was expecting. AMAZING shop!!! Look past the woman on the other end of the line when you call to make an appointment. She's really nice, just sounds mean :-p I WILL go back and I WILL tell my friends about them!

  ADHDSandwich
3 years ago
Fixed an electrical problem that 3 other places misdiagnosed! Great open, honest communication and extremely personable! After using logic and experience, Steve was able to diagnose, explain, and correct our elusive problem at a VERY reasonable cost. Will be returning and recommending! THANK YOU, STEVE!

  Grant Westphal
7 years ago
Customer service at its best. I was visiting Kalamazoo a few days before Christmas and broke down a few miles from West Main Muffler Man. I called and talked to the owner, he told me to come straight to the shop. He got my truck in, diagnosed, got the part delivered (wheel bearing), and repaired the truck within a couple hours. Can't say thanks enough. Good people.

  Kayce-Ann White
4 years ago
5 stars ! The owner Steve is the absolute coolest most down to earth person known to man ! Even though my car was there for a while (it wasn t their fault tho), they updated me each step of the way and I commend them for that. I would recommend anyone here honestly !