Monro Auto Service and Tire Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicole Jacobs
2 weeks ago
Mike had recently transferred from another Monro location. He wanted to ensure that I would be a return customer. He went above and beyond to get me the work that I needed done on my vehicle at a cost that I could afford. I am grateful for his customer care and a job well done.

  Michele Sheldon
4 months ago
I was told at another tire place to leave my car and it would be done by close, 4 hours. I was at Monroe tire for less then 30 minutes. Both workers were pleasant, curteous, professional and the cost was low. Highly recommend.

  Gavin Lorenz
7 months ago
Very good service for two guys, if you need something done quick they got it if you get in early enough. Just have to be there in the morning but otherwise they are true to their word techs and tire guys. Got brand new tires with a credit card they provide that you can use immediately super convenient. Thank you so much for your work!!!

  Steve & Michelle Deemer
7 months ago
Had an appointment confirmation for 8 AM got there early. No one showed up until 9 AM. That was just a secretary tire guy didn t show up till 10 AM then they wanted to charge us a second time for installation even though I told him we paid for that had to pull up a receipt to show them proof so that they didn t charge us again. All in all it was a terrible experience. unprofessional. I should mention I called the week before and left a voicemail to have someone call me no one did so that s why I set up a time online as that was the only option I had my tires were already there and I did receive a confirmation email that 8 AM was fine

  Rikki Fatheree
7 months ago
If I could give them zero stars I would. All I wanted was a brake change. Only to have them tell me they were going to keep my car bc it's unsafe to drive. My shocks are gone yes but my car is perfectly functionable and safe. They are money hungry liars who use scare tactics to rob you of thousands of dollars. I changed my own brakes for $150. Save you time, your patience, and your money. Hire a crackhead. The crackhead would be more honest.

  Diane Stanke
3 weeks ago
No appointment and they were accommodating, efficient and welcoming.Thanks!

  Amanda clawson
11 months ago
I just want to thank the two gentleman working Wednesday 4/12/23 around 11:15 am when I came in absolutely a mess after my car left me stranded down the road, they brought it right in and told me right away what was going on. The problem was above what they could do (serpentine belt) and didn t charge me a dime to just take a took. They were so sweet and let me leave it there for the tow truck to come get. I was crying and one of them even made me laugh. Thank you so much

  Jay Jay
3 weeks ago
They got my oil change done same day with no appointment

  Sam Schwartz
9 months ago
Shout out to this place for getting my site manager back on the road ASAP after a belt blew on his work truck. We were almost 100 miles from the job site and had crews waiting on materials! The ford dealer in the area told us to tow the truck and they would get us in when possible but didn t even have a time frame!Thank you!

  Anna Ames
2 years ago
I was visiting from Idaho and had a shimmy in my car. I went in and said I needed an alignment. After inspecting the car, Andrew told me my alignment was fine. All I needed was to have one tire balanced. I was very impressed with their honesty as well as competence. He had no expectation of repeat business (since I was going back home) it would've been easy for him to charge me for the alignment I expected. Definitely recommend this mechanic.

  Bill Carpenter / WKC Plumbing & HVAC
3 years ago
Nice clean shop.I was not there to get auto service.I was there too look at a heater repair and make it better.

  J Cole
a year ago
Rated 5 stars ,dropped to one. Needed an alignment and got sold lower ball joints and a fuel line. So I got it done. After that car couldn't get fuel pressure. It took over a week to get the issue resolved. When it was finally resolved I asked to speak to the district manager and he argued with me and called me a lier when i told him the car ran fine before they worked on it and said he should of just let me break down on the side of the road up north somewhere. He stated I should of been responsible for the cost of everything to fix it. He was mad at me and corporate that he had to eat the cost. Total garbage service.

  Rey Boong
5 months ago
Nice enough people. They can't do any work because of lack of technicians. Either in meetings or sick.

  Kathryn Nelson
2 years ago
We had a breakdown on the Highway and ended up in their parking lot on a Sunday. We left the car and the keys and called them Monday morning. They were able to work us into their schedule and fix our car right away. We asked them to do a couple other things for us and they could do one of the requests. The other request they could not do because it included an aftermarket part that we had already purchased. Overall their service was great!

  Laurie Frazier
2 years ago
They do a fantastic job and do way more than just tires,shocks and mufflers. They just ordered a blower motor on my heater for me y Mercedes 350R and replaced it in less than an hour. These guys are knowledgeable and honest mechanics. Thank God for a business that puts the customers first.

  Autumn Bell
a year ago
I needed new brake pads, but when I came in for my appt they said I also needed rotors. I was not going to be able to afford it, but Todd and Drake at the Sprinkle Rd location in Kalamazoo worked some things out and were able to save me money!! I will be forever grateful and a forever customer! Thanks again.

  Charlie Draher
a year ago
Gotta say I am majorly underwhelmed by the incompetence of this business. Couldn't( even after being asked to several times) so much as call car advise to let them know my car was there. They needed them to do that. Then they just stopped answering the phone, too.My car is now sitting god knows where. My car is my livelihood. She is how I make my money. Now I am down the $160 for a tow down the yellow brick road of incompetence and around $700 in lost wages! I guess underwhelmed is really an understatement. I figure, as usual, nothing will be done about it. They don't seem to care. To big for anyone to screw with so the customer gets screwed. Have a nice day.

  Lauryn Snider
4 years ago
Highly recommend them! They did all my breaks in about 2 hours, and when I mentioned I would be waiting there they offered to take me home in their company car AND pick me back up when it was finished! Prices are pretty average, but they are willing to "beat" any quote you bring in from another company. Staff was very friendly, engaging and knowledgable. They showed me all the things wrong with my car and explained everything to a T.Thanks guys!

  Quierra Stevenson
3 years ago
First time experience was great! But of course it was getting a new car thru a dealership they re contracted with. Made an 1pm appointment and dropped my vehicle off 30 minutes early since being I would still be at work. I returned around 3:30 pm for them to tell me he never got to it and if I give him 15 minutes he will do it. I stated I already dropped my vehicle off 3 hours prior and at that point just told him I wanted my car back. Very unpleased especially since being I made an appointment 3 days before. All I needed was an oil change!! Not to mention the number of people inside without masks during this pandemic made me feel this place isn t sanitary friendly.

  Amanda Nicole
3 years ago
The only reason I go to them is because they're the only place my warranty will cover. The first time I had problems they fixed it but I couldn't drive it home because of another issue. I literally couldn't drive it away I'm not sure how they thought it was okay to send ithome. Then this time I had to take it in because there was ice in the starter and it wouldn't start. They had it for 4 days told me it was fine and I bring it home and the key is bent. I can't lock my door because it's the only key. Definitely not going to even use the free oil changes from them it would be easier to do it myself.

  Anna Gross
2 years ago
I had problems with my van, and Monro got me in the next day. They gave me a reasonable quote, which I approved, and they got to work right away. I got a call a few hours later, and it was ready. In the process, they managed to save me a few dollars off the quote.I really like the new manager, and I think you will also.

  Chris Smith
5 years ago
The staff are good, they got my vehicle in and out quickly and the brake job was done well. The big issue I had was I was called at 1pm saying my vehicle was done and I didn't pick it up until about 5:30pm. I did not leave until after 6:30pm. They could not enter my bill in correctly to check me out. It took an hour, in which I was the only one in line, for my paperwork to be done so I could pay. I should have went in and paid and been out in 5 minutes.In summary, employees are good, work is good, computer/billing system is HORRIBLE.

  Cory Killeen
2 years ago
532 dollars to replace only the front pads and rotors on a ranger. Would've been 460 without replacing the bearings. Most expensive brake job ever... Only authorized due to needing the car back asap. Oh and they lost my keys. Never going back.

  Walt Kiefer - Lit SGA, LLC
2 years ago
Took my car in for new 02 sensors and to have the power steering fixed. I told them point-blank that the pump was bad and needed to be replaced. They called me 2 days later and told me it wasn't the pump, it was the rack. It was leaking all over the place. Ok. Fine. So they replaced it. Took them nearly 2 weeks. It's not my daily so no big deal. They call me and I come to pick it up and pay the $1730 bill for it. $1300 or so was for the new rack.Well I get in the car and didn't even get out of the parking lot before I realized that IT WASN'T fixed. The pump was still doing exactly what it had done before. Who test drove it? Did they not notice that the vehicle that was being worked on for bad power steering STILL had a power steering issue? Why didn't they call me to inform me? Instead they tried to pass it off as done.I complained to them and told them it needed a new pump, which, after I insisted, they installed for "free" as long as I paid for the part, which of course they had an outrageous markup for. They also insisted the idler tensioner pulley was bad and that it needed to be replaced. Took them another day and cost me another $570. The total for the Genuine Mercedes Benz power steering pump and tensioner pulley were about $300 total so they still charged me double the cost of the parts.Their service is good, and they are always friendly, but I question the professionalism of their mechanics, who failed to notice that the very loud and hard steering wasn't fixed on their test drive after they installed the expensive rack.I have been a customer there for several years now and have had more than a few vehicles worked on by them but after this my confidence in them has been shaken. I feel completely shafted for the work they did. I also asked to see the old rack and they never showed it to me.I have complained in the past to them as well. They did an oil change on my brand new white Silverado LTZ and they didn't even wipe off the truck when they were done. There was oil and handprints ALL OVER THE HOOD.I will give them one more chance. They are very friendly and do have good customer service, but if that isn't coupled with decent, efficient, professional mechanics and service techs, then there is no point. I would rather be treated brashly and have exceptional word done then be treated nicely and have shoddy work.

  Michele Harris
2 years ago
Ohmigosh, these folks are AMAZING! I don t know when I ve had better customer service. They went out of their way to help me after a tire blowout, and had me back on the road two days earlier and for less money than we originally thought. I will never need to go anywhere else!

  Elizabeth Kissinger
5 years ago
I wouldn t recommend going here for a few reasons. Firstly, I had to sit and wait two hours to even get a quote when I had an appointment set up for 1:30 and didn t get a quote till about 3:30. Secondly, when the guy (Todd was his name) did give me a quote, he said that all I needed was my brake shoes replaced and drums turned and that it would take another 2 hours. I got a ride home and I called right before they closed and he said he was just finishing up. So I went to pick it up the next day, paid and drove away only to realize that my brakes didn t engage until I put my foot all the way down to the floor. So I called and took it back to them and Larry, the manager, figured out that I had air in my brake lines and that Todd did not bleed the lines as he should have the night before. I wasn t charged for the second time but I had to sit and wait another two hours for them to figure out what was wrong.Larry was very helpful and worked on it personally to get it done, but I m very frustrated that I had to even go through that and that they didn t pay attention to the actual problem. The guy that drove it after they finished it the first time had to have noticed that something wasn t right when he had to hit the floor in order for the brakes to engage!So overall I wouldn t recommend going here, I there was no attention to detail and the wait was insane! They should have caught the issue to begin with, and I could have gotten into a bad accident because they didn t actually fix my brakes! When my fianc� asked for a discount because of our trouble and because he sent me away with not properly functioning brakes, we were told that we couldn t have a discount because the brakes still worked technically... like seriously...They apparently strive for being trustworthy and all about customer satisfaction, well I can t trust them and I definitely wasn t satisfied so there ya go!

  Meg Androsky
4 years ago
I just wanted to say Thank you to this amazing tire shop and their people! We got a flat at 3am on a Sunday Morning with speciality tires. Not only did we get extremely lucky that they had a tire to fit my car they understand our situation and went above and beyond to help get us on the road quickly knowing we had a baby waiting at the hotel and were already past check out! I can not express enough how Thankful we are that you were there to help us out! Thank you so much! Now our vacation can continue.

  Silver Foster
3 years ago
I sat outside for 30 minutes. I had an appointment that I made online. Nobody greeted me or acknowledged me. There were people working inside. They saw me. Will not try again. Oil change prices were cheap, but so was the presentation.

  Ann Matz
3 years ago
Really nice guys and great service! My car needed some exhaust work. They called around to get me the best price on parts, and actually stayed late to get my car done the same day. I can't recommend them highly enough!

  Jacob Harny
a year ago
I've brought my car in there twice now. Once for brakes and once for a ball joint. Friendly service both times and fair prices.