Dykstra's Auto - Kalamazoo

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dave Engerer
a week ago
Ken was great! I went in needing my window toggle fixed, and he was more than kind enough to point me to the part online for even cheaper, and showed me how to replace it at home. Then, if that s not enough, he had me pull in and fixed my window hoses for the washer fluid and topped me off! So thankful for these guys. Go here!

  E Lee Matthews
4 months ago
OMG!!! Imagine this: your vehicle is not running properly. You take it to Muffler Man (twice) for a total of $700 and the problem is not fixed wasted money, right?Well, for peace of mind, you decide to take it to the dealership. You figure it s going to cost an arm and a leg but at least you know the job is done right. Well, they can t fix it either but they charge you $500 for the time spent on it.Desperately needing to get my vehicle fixed, I go onto google and find Dykstra s. To my surprise, they actually fixed my vehicle something that the dealership couldn t do! I didn t want to leave a review until I drove it for a couple of weeks but I have not had a problem.I will be taking all of my vehicle to this company now. They know what they re doing, they re very professional and they explain everything to you in a way that you understand.Great job!!!

  Sharon VanDyke
6 days ago
They are definitely a 5 star and beyond auto repair shop. I have bern there twice already and they have been exceptional in service! They explain everything and are very thorough with their diagnostic check on your vehicle. I will not go anywhere else again. I highly recommend them for their trustworthiness's as well and customer service!

  Peter George
3 months ago
I can't say enough good things about this place. They are polite, knowledgeable, honest, and a pleasure to work with. They do great work at a fair price. I've been using them for several years since my old mechanic retired, and I recommend them 100% to anyone. My entire family (all six cars) uses them as well. We all agree that this is who we want servicing our vehicles.

  M C
3 months ago
I was blown away by the service i received here. Everyone here was fantastic. I went here for a second opinion after another mechanic tried to feed me some story about having a cracked radiator. I got a text from them later in the day with a list of things that were suggested with pictures! Needless to say, there was no cracked radiator. The other issues that were listed were things I knew I needed. And, if you can't pick your car up during normal business hours, they have a system where you can pick it up when it's convenient to you. I won't go anywhere else. Also, they called me a couple days after to make sure I was happy with the work they did. Thank you for being awesome and going above and beyond!

  Christine H
a month ago
I had a great experience with this auto shop. Not knowing much about the area as my daughter lives in Kzoo and I live in Novi, we were unsure where to take her car to get looked at. The ratings for this place were really good so we decided to have it towed there. While the expense of what was needed wasn't what we hoped for, the customer service and professionalism of the staff was great. Car runs like new! Would definitely recommend this place.

  Jordan Marchewka
3 months ago
I took my van into Dykstra's as I was having trouble with it stalling/turning off. Dykstra's was able to get me in quickly (when every other place I called had a multiple week wait). They were quick to find the problem and fixed it for a very reasonable price. I wouldn't hesitate to use them again.

  Sean O'Brien
2 months ago
Been taking all of my vehicles to them for the last 7 years. They have changed ownership but maintained their quality and affordability of service.Happy to recommend them as a trustworthy auto repair company who really cares about the customer.

  Jared Hollister
2 months ago
The guys here are great! Always helping my staff and I out whenever we have car issues. If you want honest people, go here. Shout out to Ken and Austin, these two are always great people!

  Laura Smith
4 months ago
Ken was very kind and helpful to us as strangers from out of town looking to get a used car evaluated for us to purchase on the spur of a moment. He introduced us to Matt, a phenomenal mechanic. They even videotaped the damage on the car so we could show the owner and gave us an estimate. We had the water pumped fixed that same day and drove home with the car that they gave us confidence to buy. Thanks so much!

  Ruth Livingstone
3 months ago
I highly recommend Dystra s Auto. The staff there are not only friendly and professional, they are fair, attentive, and thorough. They prioritized my vehicle s safety, and carried out the work diligently and in a timely fashion. I had the best experience I ve ever had at an auto shop, and moving forward I plan to have all my vehicles serviced here!

  Scott Smith
4 months ago
I'm from Mishawaka. I was in Kalamazoo looking at a car to buy from an individual. While passing by, I just stopped in to see if Dykstra's could look the car over for me. The service manager, Ken, bent over backwards to help us! They looked over the car and found a potentially huge problem. However, it was a problem that could be fixed. The car was otherwise a GREAT car. He helped me decide what to offer for the car and told me to bring it back and they'd fix it so I wouldn't have to worry driving it back home. I'm so thankful for Ken and Matt (mechanic) being willing to look the car over and help us! Matt is a wonderful mechanic who really knows his stuff! Thanks guys for helping us out on short notice!

  Brittany Fields
5 months ago
I ve been going to Dykstra s since when it was Auto Analyst. I ve seen people come and go but what never changes is the quality of service I ve gotten. I m really picky at who touches my car and who I will trust, and these guys have it because they ve never done me wrong and are always to help me out. Plus they take really good care of my car which is probably the most important piece.

  Riley Wolcott
2 months ago
Ken and his team saved my life! My car broke down after closing hours and they had my car part ordered, fixed, and ready the next day. I cannot emphasize how much I appreciate their help and professional customer service. I highly suggest them for any car needs. Thank you Dykstra!! :)

  Paul Calhoon
4 months ago
When your child is away at college and their car fails them, you need a repair shop you can trust to be fair and provide quality service. That's Dykstra's Auto, their communication systems are ideal. I saw the problem in the pictures they sent and they had the car completed by the end of the day. Merry Christmas!

  Philip Badger Hanson
5 months ago
My alternator crapped out on me on the first cold day of the year. I need to drive for my job so I had to get it fixed asap. Dykstra's was able to fit me in the same day and got it fixed within a few hours for a pretty reasonable price. I was back on the road that afternoon. Will definitely use Dykstra again.

  Jon Smith
3 months ago
You will see the reviews showing 1 and 2 star ratings. Not everyone can be happy. In my experience, this company communicated every step of the way, did not hide anything, was honest and upfront, offered comparisons so that if I wanted to go somewhere else I could, and was overall, very helpful and knowledgeable. Good Customer Service albiet expensive. The expense is the only reason I rate these guys at a 4 star. Thanx to Ken on Stadium Drive, Kalamazoo.

  Rolland Morse
5 months ago
The service advisor at the front desk was knowledgeable and efficient and communicated well. Though they gave me bad news about my vehicle, I thought everyone at Dykstra did a great job. I definitely will go back.

  hondaracing461
6 months ago
Great experience. They got us in right away and we were able to pick up our car the next day. Also, it ended up being cheaper than the price they quoted us which I think speaks volumes for them to be honest and reliable. Will definitely be coming backService: Electrical repairService: Electrical repair

  Phil Peterson
6 months ago
I was taking my Yukon Denali to the Dealership for service before I ran into these guys. They are the best in the county, they have saved me a ton of money with their more than fair pricing, they re quick, and go above and beyond to make sure you fully understand your car issues and repairs. I will NEVER go to another car shop besides Dykstras!! Thanks for providing A+ service consistentlyServices: Exhaust, Tires, Steering & suspension repair, General repairs & maintenance, Tire rotations, Vehicle Inspection, Auto exhaust system replacement, General repairs, Wheel alignment

  Adarius
2 months ago
Got my brakes repaired here and they did great work! The staff was professional, they were straight forward, and they helped get my car into shape. Thanks!

  Lauren Niday
4 months ago
I had a fantastic experience with them! My car was in and out in a day and able to drive me three states over to celebrate Christmas with my family. Will definitely trust them for the future!

  Beatrice Steele
2 months ago
They saved the day with excellent last minute service. Car broke down before heading to my granddaughters wedding- they got us in, fixed the problem and then some. Truly amazing!

  Makenzie Holzman
5 months ago
Ken was awesome!! Took care of a tire alignment on my car. He was friendly, honest, and knowledgeable. Service was quick and cheaper than going to a dealership. Will be back!

  Alexander Adams
8 months ago
I am very happy with my service at Dykstra s! I was able to drop my car off early ahead of my appointment which you can schedule online! They got me in right when they said they would and I had my car that same day!! I appreciate the speed of the mechanics while still maintaining honesty and care for my vehicle. The service writers at the front desk are friendly and very knowledgeable about what services they will be providing on my vehicle. I also can t thank them enough for staying at the exact estimate they gave me! If you are looking for a great auto repair shop in Kalamazoo this is the place.Services: Auto exhaust system repair, Auto A/C recharge, Vehicle Inspection, Auto A/C replacement, Auto exhaust system replacement, Vehicle safety inspection

  Katie Boertman
7 months ago
Ken and the whole staff were fantastic. Incredibly kind and professional. Story time: I scheduled an oil change for a week out. I m not sure how but I mixed up dates and arrived for my appointment promptly 3 days early. Instead of turning me away Ken took a look at my oil level, saw that it was low and topped me off without hesitation to get me to my appointment time. Ken even took the time to explain how older Subies tend to burn oil and that I should keep a close eye on it moving forward. These are my go-to mechanics moving forward.

  Mallery Hermenitt
4 months ago
The guys are all incredibly helpful! They're kind, and they don't try to sell you more than what you need done. They don't treat you like you have no common sense, and they're fair with pricing. I will absolutely be back!

  Will B
10 months ago
Absolutely awesome service! We brought our car here to get a fuel leak looked at. Within a day, we had an evaluation, and within a week the fuel tank was replaced at a reasonable price! We spoke with Ken throughout the process, and he was incredibly courteous and professional. I can wholeheartedly recommend Dykstra s auto!

  Andrew Campbell
4 months ago
Great people to work with! Tony the manager worked with my schedule to schedule my work. I am happy with the work, and recommend Dykstra's Auto in Plainwell.

  george horn
3 months ago
They are very knowledgeable and let you know where you stand up front. Can take a while to finish the job. But they have to wait for parts also. They are very friendly and stand by all their work.