Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Toni Holbrook
3 months ago
*** new hours starting new year, only open from 5@ to 5p. The driver was nice, dealing with awful vehicle, BUT if you just need a ride, they show up quick and mydriver doug was pleasant and friendly. No annoying ap just call for a ride.
Char'Dell Mathews
4 months ago
They are full of it. I arranged for me to be picked up at a certain time the night before, they didn t come on time and made me late for work yesterday and I had to pay $30 just for a 15 minute ride to work. The driver was driving crazy and almost hit another car rushing trying to get me to work! Horrible people and the raggedy van stank like basement and cigarettes ugh!
julie jerkins
3 months ago
Professional, nice people, reasonable, on time. I have used them a few times when I have a 10:56 PM arrival at the airport and they are reliable and friendly.
Paulie Eagle
3 months ago
You have a driver by the name of Ray DeRuyscher that has taken it upon himself to drive by and stalk my house, with his personal vehicle and now a work vehicle. I have the proof on camera. Please do something about this driver before myself or one of neighbors ends up shooting him.
Rosemarie Ferguson
2 months ago
Called for a ride cause they claim the are open 24 hours and when I asked about a ride on Sunday for a later time they told me no they close at 5. That's false advertising
Nathan Smith
6 months ago
They told me I'd be picked up in 45 minutes when I called at 7:51pm. No show. I called them again at 8:54 and the lady said the driver was on the way. No show. Then I called again at 9:29 and no one answered. And again at 9:33 and 9:51 with no answer and no one called ne to tell ne they weren't gonna pick ne up. I would recommend Robert's Taxi over them any day! At least he will tell you he can't pick you up.
Ann Pearsall
9 months ago
I do not recommend Bronco Taxi Service at all. The vehicle was very run down; the inside of the vehicle was filthy; and the vehicle wreaked of cigarette smoke. I even wonder if that vehicle was the Driver s personal vehicle because I have never been in such a dirty smelly taxi in all my 67 years. The windshield had a massive break in the windshield. At the end of the ride I was told that there was a fee (can t remember if it was an additional $3.00 or $3.50) to use my Visa card. I should have been told that during my initial phone conversation while securing a date&time for my ride . The Driver called/radioed in to tell the Owner/Manager and the reply was something like It s on you! I most definitely do not recommend Bronco Taxi Service.
alejandro sauceda
a month ago
Very promt and got me to were I needed yup be in a timely manner.
DOC Vorres
4 months ago
Very nice. Super helpful. Plan ahead and call early as they are busy
AJ Robertson
a year ago
BUYER BEWARE!! DO NOT USE THIS SERVICE!!!They charged me $36 for an 8.5 mile ride that costs $19 with Uber. The driver smelled and complained about having to drive his son to the hospital the entire time and drove like a maniac, going well over the speed limit with icy patches covering the roads. Every single dash light was lit up, from the brake light to the tire pressure gauge to the check engine light and everything in between. The van creaked and groaned and sounded like it would fall apart at every turn. We had to stop the van 3 times and get out and slam the door to make them close properly. Spent the whole ride worried the door next to my kid was gonna fly open at any minute. Never again. I'll walk before I call Bronco Express for a ride again.
Raymanie Tedford
2 months ago
Costed $70 just for a 27 min drive to Kalamazoo to Mattawan
Jacqueline Duarte
a year ago
The most disgusting ride I have ever taken.I had to go to the hospital for an emergency and didn t have anyone to drive me as I just had a C-section.The driver smoked in the car and the car smelled so bad. I had my newborn with me which made things even worse.It was an awful service, I will never use this company again and do not recommend their service.
Brain Twinge
2 years ago
I was stuck at the hospital in the middle of the night, no other cab companies would answer their phones, uber and lyft didn't have any drivers, my brother and my insurance company that said they offered rides from the hospital wouldn't answer their phones, I thought I'd be there until morning. But then my mom got in touch with Bronco and they answered! They even picked me up on short notice. The driver was super nice, the fare was cheap. I'm definitely going to use them again.
Annalise Murray
2 years ago
Called around 7:30 am for a ride home from the auto repair shop and the dispatcher was super nice, said that they could be there in ten. When it was 15 minutes later I received a call communicating that the driver got stuck by that long train downtown and he d be there in just three minutes, and he was! Appreciated the communication!
Samuel Baca
3 years ago
Have used this service multiple times. They used to be amazing this past year however is a different story. The dispatcher she is constantly wrong rather its giving you a time frame or her messing up the pick up or drop off locations. This has happened multiple times I will not be using them again I would highly recommend not wasting your time with this company . Drivers are good but, dispatcher needs to get her priorities straight.
Rishelle Hartman
a year ago
Bronco Express is highly recommended to all people who appreciate well respected drivers. They're not rude and will work with anyone who is deserving of help. Incase my man, Ben Harbor reads this Hey baby I love you and thank you for calling me a cab most excitedly!.
Cheryl A Sleeman Thomas (Crazedcat625)
a year ago
After I Called @ 12:30am I Was Told They Would BeThere In 20 Minutes & They Were. Pleasant Conversation Along The Way. The Driver Was The ONLY Driver For The Entire Night & He Was Still In Training. If I Were To Need A Cab I Probably Use Them Again
Angela ODay
a year ago
My experience so far is terrible. Nobody answers the phone. I need to obtain my child's Chromebook from you. The school told me that's where its at. My question is why was my minor child in one of your cabs to begin with she did not have my consent and I have full physical and legal custody.
Steve Watson
3 years ago
I called them at 11:45 PM looking to get a ride, was quoted that my ride would be here in 45 minutes and here it is 2:20 am and no one even answered the phone when I tried to inquire what was taking so long and ended up having to walk 8 miles after working for 12 hours. I understand that it was new years eve and they were most likely very busy but if you say that it s going to be 45 minutes I usually add an extra 30 minutes because I understand that they can t get an exact ETA but the fact that it took double that and no one ever showed up is unacceptable. I definitely will never try to use their service again
Peyton Elkins
a year ago
Got sideswiped by one of their drivers and it turned into a hit and run. Tried following the driver while on the phone with the police but I lost them because the driver was doing 60mph through a neighborhood. Meanwhile I could clearly see kids in the back seat of the car through the back window. Wouldn t trust them for anything, there would be a claim against Bronco Express had there been any damage to my car
Onkari Thomas
3 years ago
I called to set up a ride and they never requested my name, phone number, or anything. I was also told that because of the shift change I had to wait 1.5 hours to receive a ride. I called back within that 1.5 hours only to be told that the driver left my location 10 minutes before I called. They also claimed to call the number they had on file for me, but unless they have a caller ID, they NEVER asked for any info from me besides where I was and where I was going.
Sonny Bimbo
7 months ago
Funny how this town has so little drivers for a cab company. Hire more people and talk to brogess hospital to see if you can keep a driver on call just for the people q
penny rathburn
2 years ago
I am SO very grateful to Bronco Express for the kindness, professionalism and personalized care they have provided to my elderly mother recently. They have exceeded expectations as they have gone above and beyond just providing transportation to the WMU adult wellness center. She suffers from dementia, and they have been so very accommodating to her needs. David texted me on their first day of service to assure me that her pick up and drop off was successful. She was accidentally transported home one afternoon by a different service, and David called to let me know the details. The driver even waited at the center until they confirmed she was safe at home! We are very fortunate to have such a personalized, caring and reliable service in our community!
Mari Mars
a year ago
Pros: On time if you schedule (usually)Cons: Everything else. Their trucks are in bad condition and reek of cigarettes, the drivers hack up a lung everytime which is very concerning because of the pandemic, the drivers can drive a little reckless, and the prices are inconsistent.
Hampton Shawn
2 years ago
Honestly wish I could give zero stars drivers are always late so there s technically no point in scheduling a ride. Last time I used them they were 35 minutes late and the time before that they were 29 minutes late and they still expected me and my fianc� to pay full price
Adrian Oliver
2 years ago
I nonstop see these taxi minivans speeding the residential vine neighborhood. They don t stop at stop signs and their reckless driving makes this company seem like the most illegitimate sketchy taxi service in the city. Beware of these cars if you re on foot or bicycle.
L M
a year ago
Very well mannered and nice! She did them just the way I liked them and it was simple and beautiful loved the conversation as well. Very clean
Seeker of Joy
3 years ago
Very nice people and the drivers are experienced. Way better than Godspeed or Golden Rule taxi and less expensive. Plus they've been around for 25 years. The owners are awesome and vehicles are fully insured, unlike the other cab company's. I highly recommend Bronco Express Taxi
Melissa Mitchell
2 years ago
Took advantage and paid ahead got gotten nice cab honesty price gauging like everyone else took two cab rides and didnt pick him up left him stranded nice job and try scammers dont trust call godspeed instead. Cant trust none they deliver they crooks. Customers are always right what this owner dont understand
Bridget Ackley
2 years ago
Very nice and bright restaurant It was very clean you could tell that from the very first moment you walk into the door. The wait staff was very pleasant and very helpful. I would love to go back to this restaurant. This is going to be our new favorite place after the one restaurant had closed.