NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cody R
2 months ago
Don't go here unless you know exactly what you want and have a part number. Not helpful to try and find what you need, they just say they don't carry it or can't find it. Also not the best customer relations skills.

  Jeff S
a year ago
Stay away! The best auto parts store in the area is the local O'REILLY store!I needed a battery delivered and I remembered NAPA delivers so called this local store. They instructed to purchase through their website. The first attempt using a mobile device froze in the order confirmation stage. Second attempt worked using a PC. Transaction went through with added mystery 10.02 charge on my card.Delivery was great. Part was exact replacement.The next day I drove to the store. 1. To get the deposit back and drop off the old battery. 2. To understand the extra fee which was not itemized on the purchase receipt.Walked into the store. Never been there before. Couldn't see any counter but as I kept walking there was someone at the counter at the back of the store. I presented Wayne with the devilery slip and that I had the old battery in the car. The feeling I got was that somehow he was above helping me. He pointed to the floor as the place to put the battery. At which point I went out to the car, struggled to carry the battery that distance and had to also open the door myself, No help offered.The deposit was returned. But he informed that he couldn't help with the weird charges. Never helped. Stayed seated at his service desk. Didn't want a customer and lost any chance I'd ever return! In a service industry... "the customer is king". Recommend staying away from this NAPA store

  Sophia Gates
4 months ago
Good place to get tools but not for very cheap

  Michael Patterson
11 months ago
Friendly and helpful , but need a larger variety of stock in oil filters. They had the oil filter for my 1997 buick century , but did not have the filters for my 2008 for f250 diesel or my 2009 honda vtx1300t motorcycle.

  Al Kach
a year ago
NAPA has the parts, tools and supplies you need: if not same day, then definitely next day from other stores or warehouse Great assistance with looking up part numbers at the customer service counter. Highly Recommended.

  Daniel Starlin
a year ago
I enjoy visiting NAPA auto parts. I always get the parts I need or good advice on where I can get them. The staff is always friendly and efficient and does their best to help solve whatever issue you're dealing with.

  Josiah Markvluwer
5 years ago
Store doesn't follow it's hour policy I showed up with 3 other cars in the parking lot at 7:15 and the place was closed on 7/17/19

  Taylor Ladies
4 years ago
Ray and Jared have been amazing!! Every time I m greeted with a smile, always helpful. Ray went above and beyond to help me with my car. Jared always has good suggestions and always makes me feel like I can be successful at my projects! These guys are awesome!! Amazing group of employees!!!

  Brian DeVries
6 years ago
The employees were very helpful and did their best to answer any questions I had. They found ways to get me the part as quickly as possible if they didn't have it available. One of the cleanest NAPA locations I've been to. I will frequently be buying my car parts from them in the future.

  Drew Siegersma
5 years ago
Besides the hours being changed (shortened) 'temporarily' for a few months without an update online, I have mixed service in the store. Some staff are friendly and knowledgeable, others are just knowledgeable.I've also had mixed experience with parts. I bought all 4 brake calipers for my jeep within a year, and right now I'm redoing my third one about 6 weeks after it's 1 year warranty expired. I realize that reman parts do not always last as long as new, but it's like they are designed to fail a few weeks after the warranty expires.Between the service and the quality of the parts I've been experiencing I will not be returning anytime soon.

  ted bahlke
3 years ago
I am a frequent napa customer almost daily, this was my first time at this locationand will not be returning, I strongly encourage you go to any other location. They do not make their customers feel welcomed here. The grandville location isn't very far away. Mike and the staff there are very knowledgeable and helpful and are not trying to chase off customers.

  Josh Long
a year ago
I have been buying parts and car items from Tom Harvey at napa I followed him from the gradville location what a great man to do business with TOM HARVEY YOU MAKE NAPA THE PLACE TO SHOP..

  Sheryl Kuzniar
3 years ago
Jared and Ray are great. The older bald guy, I think his name is Chris. Needs to work on his people skills! I'll go elsewhere if he's at the counter.

  Norman Kammeraad
a year ago
Great place and very awesome to work with. They always have the best quality parts too!!

  Luke Sytsma
3 years ago
Terrible service. Older guy behind the counter acts like he knows everything and is very arrogant and rude. His customer service skills are definitely lacking.Would strongly not recommend this specific store.

  steve pachulski
2 years ago
Terrible place to shop! One guy didn't know anything but just made up stuff. When it turned out that the first guy was wrong and I had to return the item (15 minutes later) the other taller guy was extremely rude. I was literally shouted at! I will NEVER go back to that store again!!!

  Larry Wyn
5 years ago
Big props to Jared at Napa. Went in to buy Rotors/pads and he went above and beyond to make sure that I had everything that I needed. There is a special tool that I needed and they allowed me to rent the tool for free as long as I brought it back. Thank you!

  Joseph Murrell
a year ago
It took a little longer than it probly should, but they did have the part at a fair price

  Tanner Martin
a year ago
Employees cannot conduct there basic job every time I m in there it s like pulling teeth

  Marvin Jones
6 years ago
Good store,helpful staff.And best of all,they had the on-sale 50/50 Peak coolant when the other stores sold out.Thank you!!!

  Tim H
7 years ago
Tried to find a bulb. Parts guy helped me for twenty minutes and wasn't able to get the bulb I needed but I love that he put so much effort into a potential $5 sale.

  Noah Dykstra
2 years ago
I visit alot they always have the parts and the help I need

  jeffery bujaki
6 years ago
Very knowledgeable staff. Had what I needed at a reasonable price

  Jane Cobb
2 years ago
It is just that. Neither horrible, or great. In between somewhere, sitting atop the just doing enough hill!

  Ryan Buikema
5 years ago
A good NAPA, they had all the parts I needed for a reasonable price.

  han cowman
4 years ago
Very knowledgeable staff. Very helpful and good parts.

  Michael Wangerow
6 years ago
Great staff, very helpful, go above and beyond expectations.

  Aelin O'Meara
7 years ago
Good, fast, knowledgeable service w/ great prices!

  Brant Gielow
4 years ago
Parking lot is a mess. Great store, excellent countermen.

  Gene Haywood
5 years ago
Trying to compete with low priced places. Customer service is suffering.