Northern Auto & Tire Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joe Whitsett
a month ago
This is the best kept secret in Benzie County. I have been taking my vintage car here for years. The service is great and the prices are very reasonable.

  Anna Brown
2 months ago
I had a good experience and they've done a great job.Helped me to know what happened to my battery. I really like the work they do and really take time to help.Thank you so much.

  Andrew Krick
2 years ago
I took my boat there to get my axle fixed and it took 4 months. The supplier wouldn t ship the axle and they even asked me to get it and bring it to them which is very unprofessional and when we talked about the cost they brought it up as if it was my issue and not their supplier. They wouldn t do anything with the price and put the axle on the supplier as well. Poor customer service. The service I have ever experienced and to top it off there was 10in of water in my boat when I had taken a look at it when I had arrived back at home. Worst place ever to me. I will not be going there ever again and will not recommend them to anyone who goes over there to fish for the salmon or steelhead run.

  Mike Hages
4 days ago
Very friendly place with fair prices and knowledgeable Tecs... I will be going back.

  Doctor Frag
6 days ago
Are they still in business? I called daily for several days during listed business hours. Left voicemails never got a call back. Assuming they are out of business.

  Brian Tennis
a month ago
Absolutely wonderful folks to deal with. Honest and upfront. Quality work.

  Greg Brown
8 months ago
I was really pleased with the brake replacement they did on my car. I think the workmanship is excellent, and the price was fair. I had visited them in the past year for a tire repair, and I found the same at that time.

  J Anen
2 years ago
These folks are the best. Really went the extra mile on a tire installation for us. If only every repair shop was this good and honest.

  Laura Gornicki
a year ago
Love them!!! I m 100% confident that Zelda and the guys have my best interest in mind, always. They will not do work that is not absolutely necessary. They thoroughly diagnose issues, and are always trying to find the cheapest way for customers to safely remain on the road. I m so lucky to have found them, and don t trust anyone else with our three cars.

  Catherine Wolfe
5 years ago
Spectacular service fast! I went in with all sorts of scary blinking and flashing signs on dashboard and shut off of 4 wheel drive function (in a blizzard no less). Also, windshield wipers not working. Tom worked on the car for a total of about 5 minutes and cured everything, without charge! Terrific service and recommend to everyone.

  Sarah Louisignau
3 years ago
I brought my car in to have the winter tires swapped out. They put the new tires on but didn t balance them properly. There was a shimmy I could feel at higher speeds. I took the car to my trusted mechanics at T&T Automotive and found out the front tires were each 2 ounces off. These guys do static balancing rather than dynamic balancing, which isn t as precise. I called for a partial refund but they wouldn t help me out. Won t be going back.

  Rico Cruz
4 years ago
Great experience here. My tire blew out. They got me in quickly, ordered new tires and got me on the road in all within 24 hours. Pricing was very reasonable.

  Dave Rumney
5 years ago
Friday evening of Memorial Day weekend and I needed some service on some tires we needed to complete a weekend boat lift and dock installation. Without them it would have been a disaster. They installed new tires in short order and charged a lot LESS than we expected or were willing to pay. Thanks Zelda, Zach, and crew!

  Cheryl Shular
4 years ago
One of our truck tires kept leaking air while we were pulling our travel trailer on our trip from Ohio to northern Michigan. We looked up the closest tire center with good reviews near our campsite at the Platte River Campground, and we took it to Northern Auto & Tire Inc. The guys checked the tire, found a nail in it, plugged the hole in it, and we were on our way in less than 15 minutes! You guys were great! Thanks so much!!

  Jason Wayman
7 years ago
This was the nearest tire store to the Platte River campground, where I found we had a leaky tire on our truck. We stopped in to get it patched, and ended up outside talking with the owner, a very nice lady that was interested in finding out where we were from, how long we'd been in the area, etc.Turns out we had a nail in the sidewall, which could not be repaired reliably; however, as I'd purchased the tires elsewhere and had a road hazard warranty, they plugged it as best they could, and sent us on our way with no charge!

  Jared Archbold
6 years ago
Bought a vehical from these guys three weeks ago didn't haggle price was under the impression it was a good deal. Within the first week the truck almost killed me due to failing break lines. Took it to these vagrants and paid to have all breaklines replaced. Not a week after that wash rinse and repeat. Not a great place will take advantage not honest.

  Karl Nennig
4 years ago
Having a late afternoon lunch at the A&W in Frankfort Michigan when the car won't start. A friendly guy referred us to Billy Omar's towing service who was there in 20 minutes to pick us up. He towed us to Northern Auto and we arrived around 5 o'clock. Even though they were shortly closing they managed to diagnose the problem and have us on our way in no time at all. Great service and you can't imagine how much my family appreciated Zelda and staff getting on our way. Thank you!

  jeff hedges
7 years ago
On vacation and had in issue with my truck Friday afternoon. Stopped in and they diagnosed it (speed sensor) asked if they had time to fix it and was told "your on vacation, we will make time" and it was done in a couple of hours. Best customer service I have ever received!!!! If I lived in the area, they would get all my business!

  Toni Richards
6 years ago
Northern auto is the worst place to take your car. I took my car there they said it was fixed before they even told me what was wrong with it. Not only did the charge me a ridiculous amount of money but my car broke down on the way home for the same reason. Took my car back cuz they said they guaranteed there work. My car sat there another 90 days and then they refused to fix it. Zelda never returned calls. But thankfully when i moved it to a new shop after being screwed over by them it was fixed in less then a week. Oh yeah they still have a couple parts to my car they never returned. I called but of course they wont return my calls. Zelda also said good thing i didnt charge u oh but they did.

  Mark Sutherin
a year ago
These guys went out of their way to help!!! Traveling through the area from Ohio and they helped us with a tire issue! Very fair and reasonable!!!

  dominic salisbury
4 months ago
Fair and honest. What more can you ask for?

  Josh Gray
3 years ago
They had the best price and tire selection, but I'm not giving my money to a place that I can hear the lady who answers the phone scoff and laugh sarcastically 3-4x every time I ask a question. Inexcusable attitude for customer service I'll get my truck tires somewhere else.

  Crystal Creech
7 years ago
Bought a van there, they lied about the shape it was in. The front passenger tire locked up the day after I bought it and I got in a head on collision that ruined the front end. When my mechanic tried to fix it. He said there was alot wrong with it before the purchase and it wasn't fixable. My ex had bought a vehicle from them a year before that. It died a week after the purchase. We brought it back, they "fixed" it. The next day the axel fell off. Brought it back in they "fixed" it and we had it 2 days before the axel fell off again! No master mechanic they had a 16 year old boy doing the repairs. This kid was googling how to do things and no one checked his work. Finally we said we were done. A week later they sold it to someone else! Liars and cheats plus the owner was super rude!

  Robert
3 years ago
told me they fixed my car and then my car broke down for the same exact issue barely two days later such a waste of money. Edit: just checked my car there is not a new battery in there so you guys are either A: lying or B: put in an old battery and yalls never said you changed my battery to begin with.

  Jerome Zwart
2 years ago
I took a truck for a test drive,it stalled 3 times an wouldn't start. Looked at a Harley Screaming Eagle, they want 5500,I only have 2000 saved.nice bike 10 over cam black.One day soon lord,one day soon,I'll ride it straight thru the fire.Notice the heart on the right.side.??? YHWH loves the righteous right hand.

  Geoff tegel
10 years ago
my first experience was a free lift and diagnosis by Zach G. yes I said free !!I HAD A BAD OIL LEAK WHICH HE FOUND AND DIRECTED ME TO PARTS AT >>THILBY AUTO PARTS <<< UP THE STREET FOR PARTS......... MORE GOOD SERVICE FROM JACK AND DONI WAS SAVED FROM A EXPENSIVE REPAIR C\OST - LABOR BY........... NORTHERN AUTO BECAUSE THETY HAVE INTEGRITY AND AUTO SMARTS !BY SHOWING ME HOW I MIGHT FIX MY SELF I COULD NOT AFFORD MECHANICS FEES SO I WAS DIRECTERD AS TO HOW TO FIX MY OIL PUMP FILTER ADAPTER THE COST COULD HAVE BEE FOR A NEW MOTOR BUT ZACK TOLD ME I MAY BE ABLE TO FIX MYY SELF ... AND YES I DID AND IT STOPED THE LEAK LIKEDY SPLIT ,,\\!! NOT A DROPI FIXED IT AND I HAVE BEEN BACK MORE THAN A FEW TIMES ALWAYS TREATED LIKE A BROTHER"THANKS ZACK AND NOTHERN AUTO FOR GREAT SERVICE AT A FAIR PRICE'BY THE WAY THREY SELL WELL REPAIRED JEEPS AND WELL SUITED CARS AND LIGHT TRUCKS FOR A FAIR PRICE , I WOULD GO THERE FPR A OIL CHANGE ,,,, OR A NEEW MOTOR, I WOULD NOT HESITATE TO HAVE THEM WORK ON MY FLEET OF 5 20 YEAR OLD FORDSFOR MY PERSONAL CARS AND FOR MY BUISINESSI RECCOMEND NORTHERN !THANK YOU ,,,,,gjt

  Wendy Kalush
4 years ago
That screw in my tire could have ruined my day, but before I could even get too comfortable on their shady front porch rocker, they had extracted the screw, patched me up, and had me on my way, all for 15 bucks!

  Brad Fleming
a year ago
These guys saved our bacon when we had trouble with our RV. Super nice and helpful.

  Bryan Boettcher
a year ago
They are kind and fair. We have agreed with all their recommendations and get prompt service whenever we need it.

  Gerry Davis
6 years ago
They are nice and easy to work with .. if you are travelling remember you are a ways from anything so things might take a while to get there i.e. parts. Prices are very fair!