Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Mike Sheldon
5 months ago
Super nice people, did great work, at a fair price, and got me in quickly while other local shops were telling me to make an appointment 1-2 weeks out.Services: Steering & suspension repair, BrakesServices: Steering & suspension repair, Brakes
King Faygo
7 months ago
Man I was working on my truck and I had snapped my lug nut in half because of how cranked down the lug nuts were. I stopped at 2 other shops. They couldn't. I stopped here and man he got them for me. He knew exactly what he was doin. I will definitely be coming back for future service!!!Thanks again!
Becky Sestak
7 years ago
My husband and I had traveled from South Dakot to see family and we had to get our brakes worked on when we arrived. The staff at Quality Brake and Auto were wonderful! The work they did was even better!!! They gave us an accurate estimate of cost and were able to get the work done by the end of the day. We highly recommend them!
Nikki Brandsen
5 years ago
Super friendly service! The owner even came in to the shop on a Holiday when they were closed to work on my vehicle because I was in need of my car for the weekend. That's really going above and beyond in my opinion. They were very honest and helpful. I will definitely be going back for future service needs.
Amy Lambert-Knoll
4 years ago
Updating response for owners response to my review:My husband brought in my Grand Caravan.Had exact same experience as the other one star review, D Behan. They were "convinced" it was one thing that was a few hundred bucks. Then it was something else that was a few hundred bucks. Neither of those repairs actually repaired my van. Then he offered a third, few hundred dollar repair. We took it elsewhere and it was fixed immediately and for half of the first fee this place charged us.
Sandra Harris
9 years ago
Noticed my car was making some noise and didn't drive right. Called my husband, (he normally fixes our vehicles but was out of town) and he told me to go see Marty. Called, made an appointment, and he diagnosed my car promptly. When I came to pick up my car they were very friendly. He explained what was wrong and what he did to fix it. I appreciate the way I was treated and felt very good about using them. Would recommend them.
Ashlynn Shippy
4 years ago
My boyfriend and I just bought our first Jeep recently and we have been fixing it up. I came across Ross on Facebook, he was selling alot of Jeep parts. I contacted him about a TJ soft top and asked him if it would fit on our hardware. He said "yes it would". My boyfriend and I ended up picking it up and bringing it home. While we tried to put it together we realized the top would not fit. After a few minutes of messing with the top we contacted Ross and asked him why it wouldnt fit. He mentioned that the top we had didnt fit on OEM parts. Which he had NOT mentioned when we met prior. The hardware needed is well over 400 dollars. So we asked for our money back, he says he doesnt take returns. And blocks my boyfriend on Facebook. I'm putting this review out there so people know about his shady business practices, it goes along way if you are honest and transparent with your customers.
Maggie Doornewerd
10 years ago
I've been taking my vehicles to Marty for years. I always know that he will take care of me and my vehicle. You can trust in him and his service to be honest and complete. There is not another mechanic that I would trust more than Marty at Quality Brake and Auto. When you're there you're treated like family. I recommend him to EVERYONE I know, because I know that he will do right by them as well.
David Hill
9 years ago
Honest, trustworthy and they took care of us when we needed it right away! Marty and Ross got us back on the road again, when we were just passing through Holland on a trip to Florida. A wheel bearing went out on the vehicle and they got us right in and took care of us, getting us on our way in just a few hours.
Tiny Toppen
2 years ago
I called to get my brakes worked on, most places were already scheduling into the weekend already. I told them my brakes were grinding, and they got me in right away! Great job guys!
DJ Behan
5 years ago
Update: Reading the owner's reply, I had to laugh. I came in with a LOUD noise, and it was HE who tried to convince me of what it was. His exact word were, "I'm 90% sure it's an axle bearing." Of course, it was not. But, it was something he knew how to do, and it was money to be made, so that's what he tried to sell me. Note: Never was a 'bad axle bearing' ever shown to me, and it will remain unanswered question as to whether he actually performed that unnecessary repair. Bottom line, there was no change after he had the vehicle. There was only collection of money on his part. Let's set the record straight. HE contacted ME after I placed my first review and asked me to take it down. His exact word were "We live and die by those reviews." So, he offered to look at my car again if I would take it down. So, in good faith, I did. It was then that he informed me that the still-present, original noise he confirmed by test drive had nothing to do with what he charged me for. That was HIS conclusion. As for my offering a "stellar review"? An absolute lie. But what else can he try to say? He has the money, I have the car with no repair. The facts are all against him. And to try to use veteran status as a screen for dishonest behavior?? Shameful.The following is my review after I took the first one down at HIS request:Beware. I lost $310 to this guy and drove away with the very problem I came in with. Those facts are undisputed. I see now that another person here recently had the same experience. Wish I'd seen that review first. Here's what happened -Brought in my car for a specific sound. Took the owner's daughter for a drive and pointed it out, particularly it's rhythmic nature. Picked up my car later after it was "fixed" and was 'taken for a ride' where she did her best to try to convince me that what they had done had made a difference, even thought the sound was still there, unchanged. "Maybe it's a bearing or a tire, and that might not break on you for 2 or 3 years." That's what she said, verbatim - I kid you not. Yes, SHE ACTUALLY SAID THAT. So, I came here and wrote a review. The next day, the owner called me and wanted to see the car again. IN GOOD FAITH I REMOVED MY REVIEW FROM HERE THINKING HE MIGHT WANT TO MAKE IT RIGHT. Boy was that NOT the case. His final conclusion? It's not the problem he charged me $310 to fix, it's my transmission. What about my $310? Are you ready for this? His defense was, "It was a needed repair." Really? Are you kidding me??? He actually said that. After hearing his ridiculous answer, I responded that there were other needed repairs on the car too but THAT'S NOT WHAT I BROUGHT IT IN TO HIM FOR!!!!! Honestly, is this something I really needed to explain??? But too bad. He had time into it and that was that. Whether it was what I asked for was quite irrelevant.A partial refund? His exact words to me, "I'm not in the business of giving money back." And on that score, he's telling the truth. If he gets you, he's got you. You've been warned.Bottom line - They didn't know the difference between a transmission problem and front end problem, and it cost me $310 to find that out that they don't. And oh yes, these people smile A LOT. They've go that part down pat. Maybe because they think 'taking people for a ride' is funny?I can't believe in 2018 there are still repair shops out there operating like this. Good thing I picked it up the same-day. He might've started working on other, unrelated issues I didn't ask to be fixed. If YOU wish to roll the dice and see if they know how to fix your problem, and you're willing to risk several hundred dollars on it, take your vehicle there. The recent experience of TWO people here on this page who had incorrect repairs done - and paid for it - should tell you all you need to know about this guy.
Chris B
4 years ago
My husband and I have been coming to Quality for years. Oil changes, brakes, and a hood issue. Honest hard working guys who have been there keeping our family vehicles safe.
Brenda Ruder
3 years ago
Very professional and quality service . The experience I've had with them has been phenomenal. There pricing on service is very fair and resonable. Thank you for top notch service!! You ROCK!!Service: General repairs & maintenanceService: General repairs & maintenance
Duane Vankampen
4 years ago
Couldn't get the rotors to fix my car right, car was blocked in the stall and had to wait for a another car to finish before they would give my car back, this is 20 minutes after I called and said I was coming to get my car. I'm guessing most of these 5 star reviews are fake and done by friends.
Anonymous
10 years ago
Recently had work done by Quality and was very happy with the service. They were able to figure out the problem and fix it quickly. The price was fair as well. I plan on using Quality in the future.
Selena Arispe
9 months ago
Hands down best place service is great very nice people n family owned n operated.
cynthia andrews
6 years ago
Had my car towed there on a Thursday afternoon and picked it up Friday morning. The price they quoted was the price I paid. My vehicle hasn't had any issues since.
Jasmine Salgado
7 years ago
The most honest place we have ever been to! Staff is absolutely amazing. We now take two vehicles here and will continue to recommend to everyone we know!
Phil Holmes
6 years ago
Excellent service, fair prices, and owner seems to enjoy his work! I'm new to Holland and I think I may have found my new vehicle repair shop.
Brian Van Kley
5 years ago
Highly recommend. Quality Brake operates with integrity, honesty and a high level of customer service. Overall great experience.
STS JLS
5 years ago
Excellent service, knowledgeable, honest, very friendly, and fair pricing! They use top quality parts and only fix what needs to be fixed. They are highly recommended!
Merry Arent
2 years ago
Came in for a brake job and was in and out in a timely fashion. Staff was friendly and knowledgeable. Happy with the service.
Champion Gymnastics USA
7 years ago
The service and quality of the shop is the best you will find. They are fair priced, use quality parts and reflect the honesty of the management. I would recommend this shop to anyone.
Amelia Luis
2 years ago
Honest. Reliable. Accommodating. Friendly. Professional. Trustworthy. We will be lifetime customers and will recommend to anyone that asks!Services: General repairs & maintenance, Auto engine diagnostic, Brakes, Air conditioningServices: General repairs & maintenance, Auto engine diagnostic, Brakes, Air conditioning
E Thomas
5 years ago
Great place for brake service. Fair prices, Friendly people, and Fast! Would not hesitate to recommend to anyone.
Abby Deland
5 months ago
Excellent quality and excellent price!
Google user
5 years ago
Extremely friendly, family oriented and fair prices. Hands down one of the best places in town for car repair.
Robert Perez
5 years ago
A great experience, they are confident in what they do and have right to be. Great people and good pricing. Highly recommend
Laura Baumgras-Pearce
5 years ago
They did excellent work on my brakes and i thought the price was fair.
Bruce Pommerening
5 years ago
High quality auto repair services. Dependable and honest.