AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Wells
2 years ago
Danny and Angel absolutely went above and beyond to help me. Had to change an alternator on the fly and quickly, and I'm no mechanic. Danny walked me through it like a pro, making sure I had the right parts and the right caution. Can't say enough good about both of em.

  5lleighl16
5 years ago
It's pretty much hit and miss if you are going to get an employee that knows what they should know working in an auto parts store. If they can't look it up on their computer they don't know.We've gone here to get parts sometimes and they don't have them, yet when we go to Napa or Advance Auto Parts, they have no problem getting the part from their stock on hand. And forget it if you have a modified custom car, then they really are lost. Not my first choice for parts.

  Greg Merrill
6 months ago
This store is great!! Always clean, always have what I need! Employees are more than helpful! If you need an Auto Zone, this location will make it easy!

  Monica Jones
7 months ago
Dewey and his crew were very helpful when purchasing a car battery. What knowledgeable and kind people. We will definitely will continue to support the Auto Zone crew on 32nd street in Holland.

  Kimberlee Dobrowski
a year ago
Manager Steve, Matt, and the whole staff was fantastic and went waaaay beyond the call of duty.I had multiple issues that they advised me on, culminating with me inexplicably locking my keys in the car while running, and they were so nice and never made me feel bad even though that was such a dumb move.Throughout the process of several issues, they helped me brainstorm and look up solutions, and ultimately come up with the most economical solution. Even though the store was really busy!!!I was 4 hours from home and kinda freaking out, and this experience just proves how valuable good old fashioned Midwest customer service really is, and that there sure are still good people out there.Thank you Steve and store!

  Kalyica Dipprey
a year ago
Ordered a brake light online and paid for it ahead of time. Went to grab it an hour later, late on Saturday after nine. There were two clerks, a male and female. They were both helping customers and they were super slow. The female clerk who was more experienced was in the parking lot for ten minutes helping a customer, so i waited in line for the male clerk who appeared to be new. He didnt have a clue what he was doing or how to find anything. He sent the customers out on the store floor to look for a part he had no idea the location. This entire time he has yet to even acknowledge me to say hello or thanks for your patience or it will be a minute. Not great customer service. Then when the female clerk finally returned, he asked her for help with the same customer. Tbh probably wouldnt have even been too big of an issue if the male clerk had any customer service skills. I understand when you are new and absolutely can be patient, but communication goes a long way. Also the other reviews on here almost seem fake. Most reviewers that posted here only have posted a few reviews and just about every review posted that i quick scrolled through mentioned the name of a clerk such as, danny was amazing today . Just looks like some person just made up a bunch of fake reviews. Reminds me of christian brothers automotive with all of their sketchy reviews

  Alia Garcia
a year ago
customer service was a 10/10, I was having trouble with my engine and starting my car.and i was helped by a gentleman named Manny, he went above and beyond on helping me figure out the problem and finding a solution. He even got my car back up and running in no time! hands down the best customer service i've had in a while !

  James Graham
a year ago
We went into the auto zone on 32nd street and needed a battery for our 2000 Mercedes ML320 and the folks in this store went above and beyond to research whether or not the car would have interrupted capability after battery change and also did the install in what is a difficult vehicle for a battery change. Everyone in the store was exceptional from start to finish. If you need auto parts make sure you visit the auto zone in Holland on 32nd street. You won t be disappointed and will leave with complete satisfaction.

  Laura Batey
a year ago
The employees have helped me carry items both in and out of the store to my car. I'm very thankful for the help as I need a knee replaced. They have been helpful and kind selling and returning items. I would not hesitate to return to purchase more parts for my car.

  Jenna Sallee
a year ago
Steve and his team provided excellent professional 5star service! We were broken down 3 hours from home on a Sunday. They helped us find a mechanic, get the right parts and we were back on the road. Amazing kindness!

  Michele Santellan
8 months ago
Very nice people. I bought 3 wipers and asked if they would put them on. They always do. Very good service.

  Debbie Szymchack
2 years ago
I would like to give a shout out to Steven Raebel, the manager of this location. I have shopped this location for a long time and the level customer service has not always been the best experience in the past. Steve has really done a great job of hiring amazing, friendly, knowledgeable staff and I have really noticed a change for the better! I'm never treated as a woman who probably doesn't know much about cars and everyone is very helpful. The atmosphere in this location is great, everyone seems to really enjoy working there so good job Steve, way to put together a great group of AutoZone staff that get the job done with a smile on their face and have really made the shopping experience in this location better!

  Joshua Harrison
2 years ago
Danny and the team here turned my bad car day into an opportunity for awesome service. From the moment I walked in I was greeted and helped, but I was struggling to find a windshield wiper that would work with my car. One after the other something just wasn t working but when I went back in to ask for help, Danny worked with me to find a solution and even generously provided a trade for a more valuable product to make it work, when the 3rd try finally worked! So grateful and I ll definitely be back.

  No Worries
a year ago
Would give zero! Tested battery only to drain it. Then their jumper was dead. Not a single one there would install a new battery but had plenty of time for chatting with others and complaining about their work day. Normally I have patience for understaffing but this was a bit too much. Not a single guy there wanted to help us. Very disappointed and won t go back or recommend. We all have jobs and we all have issues, I don t need to be made to feel bad bc I was a customer and it was a bad day for them.

  Chase Dennison
2 years ago
What a kind and helping staff! Angel took the time out of his day to help me with a battery, and due to my lack of knowledge, used the time to help me out and make a rough start to a day quite a bit better. There was no judgements, just a willingness to help out a customer in distress. I will certainly be returning upon having questions or needing something else addressed. Thank you for the wonderful experience!

  Nikki Stenger
a year ago
I was coming from out of town and needed a new battery. They were super helpful! Angel got my batteries switched and had me back on the road pretty quick!! I would absolutely recommend <3

  Heather Hunt
3 months ago
They guys are helpful and friendly.

  Weeze K.
2 years ago
Angel was a life saver today. I was driving in a white out and my windshield wipers sucked. So I swung in and he was so polite and helpful from the get go. He picked out my wipers for me and even put them on (I felt bad because I parked in a snow drift without realizing it ) but he never complained once and was super friendly! What great customer service!

  Kim Foster
3 weeks ago
Devon at the 32nd st AutoZone rocks!! Thanks for the help.

  Catherine Behringer
2 years ago
A headlight when out and, being older without help and hands that don t work very well, I dreaded dealing with this. I was on that side of town, so I phoned. It was clear that they had what I needed and were anxious to help. I drove over and was immediately greeted by Angel, who listened, educated, and made sure I made the right choice. And then HE FOLLOWED ME OUTSIDE AND INSTALLED BOTH HEADLIGHT BULBS!! You just can t expect that kind of customer service anymore. Angel more than lived up to his name. And he will have my customer loyalty forever!

  Mechele A. Vaughn-Dean
5 months ago
We like love to go to Auto Zone because of the products and the people.

  Shane McConnell
2 years ago
Car battery was dead and I was unable to jump it in order to go get a new one. Danny brought me a battery and installed it for me, all on his break time. He was incredibly helpful, honest, and caring; best customer service I've ever had. This will be the one and only auto shop I go to from now on, thanks to Danny!

  Ed Smith
a year ago
Manny is our hero today! After calling store manager Steven about our dead battery, Manny came to our rescue by driving and installing a new battery in the Burger King parking lot off HWY 31 south. He arrived quickly as promised, got right to work yet was friendly and professional ensuring the battery started up our Lexus SUV. We followed him back to the store, where our system was checked on the diagnostic tester. Green lights told us we were ready to continue our drive to Illinois this Sunday to be with our grandkids for Halloween tomorrow. Thanks Manny! You rock.Ed and MaryTraverse City, MI

  Lil Shield
2 years ago
I came in because my car kept dying and I kept having to get a jump. It was towards the end of the day but I was still able to purchase a battery and get assistance from a worker there by the name of Manny. He was very considerate and helpful and put the battery in my car for me. I will be coming here if I have any car problems in the future just because of the interaction with him!

  scott m
a year ago
My vehicle recently broke down about two blocks from AutoZone. I received over the top service, even got a ride home from one of the personnel who was just getting of work. His name was "Angel", and he was very helpful in getting my vehicle running again.

  Milissa Block
2 years ago
Angel and Danny are the epitome of customer service! Danny went the extra mile by helping my friends get back on the road after the alternator went out on their vehicle. Both Angel and Danny were knowledgeable, professional, and were fun to be around, during a time that was very stressful and frustrating. Thanks to Danny s exceptional knowledge, he was able to guide my friend through the process of installing the new alternator, which allowed them to get to their next destination on time. Thanks so much, guys! Though my friends were visiting from out of state, I am a local. I will remember your kindness and be sure to visit your location. I will also be sure to refer my friends. You guys rock!

  Paige Evenhouse
2 years ago
I don t usually have good luck with cars and bringing my car in is always a disaster. However my experience with Auto Zone, specifically with Danny was amazing! Danny was so helpful, outgoing and kind. He explained what was wrong and helped me get everything fixed. He went above and beyond and even cut his break short to help me. I cannot thank Danny enough! He got me back on the road, and truly is an asset to the auto zone company. Thank you again Danny! You are the best! I hope to not see you soon because that would mean I have another car issue, but when ever I need anything car related I will come to you! Thank you for being a bright light in a dark world!

  Alex Bloom
a year ago
Israel is always helpful and kind everytime I m in store!! Making sure I have what I need! Just a great person to interact with all together! 5 star service making this store the best around

  Paul Ryan
3 years ago
These folks set the standard for customer service! They've continuously provide great service but the other day went way over to help. Had an unusual 12 point bolt I needed to remove.They didn't have the tool I needed as a shop tool. They could of sold me the tool from their inventory, they took it out of inventory and removed the part for me.It is an unusual part and they didn't carry it. They went a step farther and suggested a few competitors to check with.Finally, they offered to put the part back on once I got a new one, they offered to put it back on for me.Thank you guys for making my life easier that afternoon!

  Laurie V
5 years ago
Love these guys! Don't buy auto mechanical stuff, but wipe blades, antifreeze, and windshield cleaner. Also purchase auto cleaning supplies, the staff is great about knowing best waxes, cleaners, and interior cleaning supplies. They are a godsend on installing wipers, and if not too complicated, installing a burned out bulb. By law they cannot put antifreeze in, but I did have a staff member walk me through the steps as I did it myself. Good thing for this 64 year old granny to know! Always pleasant, you are recognized even when they are busy, often a lost customer service action theses days. Great help in checking basic causes when service engine light comes on, although they cant always pin point the exact nature of problem. At least I have an idea when I call my mechanic. Great bunch of folks at this location. (Yes, folks, as there are women employed here).