Brian's Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rachael DeVries
2 days ago
Despite my lack of checking the calendar I was mistaken for my appointment being on the wrong day. I was fully expecting to just come back the following week when my appointment actually was. To my surprise they were still able to get my car in that day. Great customer service and great quality work!

  Naomi Nicholson
2 weeks ago
Excellent! I called because my tire had a slow leak. The service was excellent and the price was very reasonable. Will definitely choose this shop for all my auto needs! Thanks to everyone at Brian s for your excellent service.

  Rachel Huver
2 months ago
Brian s tire is SO WONDERFUL! I couldn t recommend them enough! Prices are so reasonable and they never ever try to talk you into anything. They are so friendly and John will always tell you what s more urgent and what can definitely wait. I recommend them to all my family and friends. Highly recommend!!

  Amy Boss
2 months ago
It is hard to find an honest auto shop, and Brian s Auto is honest. They have done great work, and I feel like their prices are reasonable. I went thinking my light was out for one of the times (another place told me it was out, but they didn t have the light in stock after they looked when they asked if I wanted it replaced) and Brian s Auto was honest and told me that the light was working and did not need to be replaced. They did not dishonestly just replace it to make money. I wouldn t have known the difference. That made me respect them even more.

  Penny V
a month ago
Brian's tires was able to squeeze my appointment in quickly. I was greeted by a smiling employee on the day of appointment. Was given an estimated time of one hour for completion. There were numerous close by distractions in which to spend my time. Within 45 minutes of dropping off my vehicle I received a polite phone call informing me my vehicle was done. I will use Brian's Tires in the future.

  Bill Gregor
a month ago
Johnny s folks were able to accommodate us in a stressful situation without making us feel like we were imposing. They took care of us quickly, offered a couple of solutions and completed it all at a reasonable price. Very friendly and helpful folks.

  Derek Ranshaw
2 weeks ago
The environment at Brian s is family friendly. They worked hard and quickly getting me back on the road faster than I d thought I would be. Their work is reliable and I ll definitely be back to see their smiling faces. As far as I know they provide Wi-Fi to the customers as well. I was referred to them by a friend and I would refer them to anyone

  ken merriman
3 weeks ago
Well have delt with Brian s for MANY YEARS so when it got bought out by a corporate entity I was kinda worried. Luckily things do not seem to have changed much which is good cuz it was pretty darn good to begin with. Now i see that John is now the owner/ operator. This is good imho. The place has always provided prompt, friendly, appropriate and REASONABLY PRICED services. Glad they are here in my nice little town !!!!

  Tyrese Madison
2 weeks ago
AGAIN , coming back here to get my car fixed when they so called fixed the problem to get all this money out of me. This is like my 4th or 5th time coming back. Last time I wrote a review and they so called fixed it but the very next day it was messing up again. Then I had a coolant leak and just somehow it s something that had nothing to do with the coolant leak needs to be fixed and I get my car back after I just paid over 300$ for them to fix . Coolant was still leaking now i needed a brand new coolant reservoir. When that s what they could ve seen the first time when I took it about the coolant leak the first time. I set an appointment for 7:30 AM and I comes in to give them the keys and the man clearly says I m not gone be able to work on it right away because I got to catch up on what I missed while he was on vacation last week. Like I work overnights I don t have time to be just sitting up all day waiting on you to call me after 4 or 5 PM. Just because you have to catch up has nothing to do with me nor my car being fixed on the the appointment I set up for 7:30 AM. Not to mention when they fixed replaced the coolant reservoir they have all them folks in there working but only one person knows how to do something in that facility is CRAZY. My main issue is if I set up an appointment for a time so that my car can get worked on that means it needs to start at that time not whenever you get free . When I get my car back I will NEVER RECOMMEND ANYBODY TO COME HERE , they gonna over charge you. It s clear as day HIGHWAY ROBBERY .

  Ian Wilson
5 months ago
When I asked around for mechanic referrals a few years ago, Brian's was mentioned several times. I've used them twice now for mechanical issues and will continue. The technicians I've spoken w have been thorough and responsive. Front office staff is very nice and helpful.

  Phil Poholski
2 months ago
I supplied my own fuel filters (two) and had Brian s Auto install them. The staff was courteous, knowledgeable, and quick.Nice job as always.

  Elia Meekhoff
2 months ago
Wonderful experience! Technicians finished everything very quickly and scheduling was quite easy. I love how they explain everything and document what they are doing with pictures and videos sent to your phone. :)

  Jessica Parsaca
a month ago
Fast, friendly service! They got me in right away and were honest and dependable. I will be back for those new tires soon!

  Mike Bergeron
a month ago
Had new rear tires put on here Tuesday. Really friendly & knowledge staff. Prompt service. Car was done earlier than promised. The best shop in the area.

  Kelly Kenyon
a month ago
Brian s Tire has always been my go to for tire service for years. They have great customer service and have always been there for my family in an emergency if needed. I would recommend Brian s Tires to everyone.

  Jeremey Scroggins
4 months ago
I wouldn't recommend this place to no one, sold me a bad battery and told me it was a new one and apparently it takes an hour to change a battery. They lost my business, way to much funny business there!!!

  Ruby Carranco
2 months ago
I took my car in from a bad oil change from Quaker in town. The car was starting and sounding like a diesel truck. Kept riding rough. Johnny worked on it and found the problem same day. Simple problem of just the wrong oil filter. The ladies up front as well, along with being polite and to help you with all that u need because low and behold I had to come right back and get a quick battery for my remote starter. Thank you to the team at Brian s. Love it. I will continue to go back hands down.

  Jeremiah Smith
4 months ago
Brian s customer service has always been good. When it comes to parts and labor it s a different story. The tires we got were the cheapest they had but the exact tire was even cheaper than at their cost. So it sets a very uncomfortable feeling when you pay over 300 dollars for 2 tires.

  Rebecca Shaver
3 months ago
Good communication, they sent photos of the damages needing repair. They also quoted a separate repair before I even asked about it. It was nice that they were proactive but not pushy and thoroughly communicated. Great service.

  Tina Clark (Tina)
5 months ago
Brian's Tire staff are always very friendly and timely. I have been using them for years to service my vehicles. Very trustworthy and honest. I highly recommend them to anyone needed maintenance on your vehicle.

  Tracy Lynn
5 months ago
I have been a loyal customer of Brian s for well over 20 years. Trust and value keep me coming back. Because of scheduling, I once had to use another service provider in town who did me wrong, and Brian s technician actually called that place and told the owner to either make it right or Brian s would and send that place the bill for ripping me off! It was corrected within an hour. I absolutely know I am getting the best service and customer care and won t consider going anywhere else. This staff just goes above and beyond.Services: Tires, General repairs & maintenance, Auto A/C recharge, Auto engine diagnostic, Auto brake repair, Tire rotations, General repairs, Wheel alignment, Brakes, Auto tire replacement, Air conditioning, Wiper blade installation, Brake service & repair, Oil change

  Susan Matthews-Mccaslin
3 months ago
Great place and great service. I needed a front end alignment as soon as possible because I was driving to Florida. They squeezed me in the very next morning. Thank you so much. Sue

  Brian Tobias
3 months ago
Brian's was quick, job (fixed tire) was well done and staff is friendly and helpful. Truly one of the last dependable service shops privately owned in Michigan, kudos!

  Linda Perin
3 months ago
The battery in my Jeep Grand Cherokee died on Christmas day. Brought it into Brian s Tire first thing the next morning and they had the battery replaced in about half an hour. Thank you so much for taking me without an appointment on a busy day after a holiday weekend, you guys are awesome!

  Francy Tobin
3 months ago
I ended up with a screw in my tire which had been purchased from Brian's. They got me right in, removed the screw and plugged the hole ALL FREE OF CHARGE as I bought my tires there. Friendly and efficient staff.

  Teri R Simpson
3 months ago
Prompt service. Service writers wonderful and explained cost and time for my vehicle and answered my questions. Mechanic came out and talked to me about an another problem which he promptly fixed after I gave my permission.

  Tobbie Helms
6 months ago
Dropped off some tires at 7:30am to have mounted on rims. By 10:30am I had confirmation they were done. Balance came out great. No issues whatsoever. Thank you for the fast and reliable service as always!Service: TiresService: Tires

  Marlowe Burns
6 months ago
I have purchased tires for four different vehicles over the span of twelve years. I have received excellent customer service and support Once I bought four new tires and two of them turned out to be defective. The manager replaced all four tires even though they had over five thousand miles on them. Any concerns that I had have always been addressed courteously and professionally. I am a lifelong customer of Brians TiresServices: Tires, Tire rotations, Brakes, Auto tire replacement, Vehicle safety inspection, Brake service & repair, Auto brake replacement

  Jim C
2 months ago
Excellent service knowledgeable and customer oriented. All the representatives are polite courteous and professional. Work is done in an expedient and deliberate manner.

  Austen Mckellar
2 weeks ago
I will always bring my vehicles to this place they are very professional and the main thing is they are very honest when it comes to the repairs highly recommended them