Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Paul Eppinga
3 weeks ago
I am extremely pleased with the service I received. The updates throughout the repairs are incredible. The work was completed days ahead of schedule. Also, Troy wanted to make sure that I was completely satisfied. I hope never to need them again, but if I do, I will definitely be back. Thank you for everything.

  Eileen Berry
2 months ago
Great Service the minute you walk in the door!! Wonderful about phoning/updating progress. Work completed in estimated time, and did a terrefic job on car!!

  Chris Cardimen
3 weeks ago
I had a fantastic experience with Gerber Collision & Glass. The staff was super friendly and helpful, I'd definitely choose this location if I was ever in need of repairs again.

  A1 Junk Removal L.L.C
a year ago
As a small business owner, I thought I was in trouble after hitting a deer - other repair shops told me it would take at least 12 weeks for them to be able to get to my truck. Such an amount of time was unimaginable for us - closing down our business was not an option. Thankfully, Gerber Collision & Glass in Haslett MI stepped up and got my truck looking great again in only two weeks! We were back on the road in no time thanks to their incredible work. If you ever need repairs done, they are definitely the people to go to!Services: Painting, Electrical, Body & Trim

  Ryan Eitniear
a month ago
Very fast, very knowledgable, and very communicative. Definitely a great choice for a car repairment!

  Brian Town
a year ago
This is one of the best customer experiences I have had. They called me twice a week to tell me where they were at, they got the work done 2 weeks before they said they would, and someone stayed late to get it done so I would not have to extend my rental. The work was perfect and my truck looks brand new. There is no better place or people to go with in the area.Services: Painting, Body & Trim

  Teresa Trouten
a year ago
We got our car back in less than a month! Ryan & Troy kept me informed along with our insurance company. Ryan really went out of his way getting the parts in to repair in a very timely matter. side note: (Our auto ins co recommended Graff service center & I m SO GLAD WE DIDN T since we weren t going to be able to get our car looked at for about a month!) So I couldn't imagine how long the repairs would have taken.Ryan & his crew @Gerber got us in their place that next week!!The car looks brand new! Will recommend Gerber Collision service & repair techs!! Thank You so much!!Jason & TeresaServices: Painting, Electrical, Body & Trim

  Sharlissa Moore
a year ago
They did a great job repairing damage to my bumper and rear sensors after a rear end collision last year. We lived down the street until recently, and they were incredibly kind helping us with parking related to our move. They really embodied what it means to be a good neighbor as a business in a residential neighborhood. Thank you so much!!!

  Laura Fiebig
2 years ago
They did a great job on my Cargo van!!! Ryan kept me up to date on the progress of work while they had my van. All work was done in a timely manner. I would highly recommend them for any body work you might need. Thank you!

  Elizabeth Springer
3 years ago
I worked with Troy after a fender-bender in my Subaru. Troy was very thorough in explaining what work needed to be done and the costs associated with the repairs. While they were working on my vehicle they called each day to give me a status update as well as to update me on some more damage they had found after getting the car apart. When I picked up my car a few days earlier than anticipated, it was clean and honestly looked like a completely new car. I appreciated the professionalism, timeliness, and straight-forward "this is how we are going to fix this" attitude.Services: Painting, Body & Trim

  Sogona Bengali
2 months ago
Very good service. Always done on time. Friendly and professional employees.

  Erin Good
a year ago
This felt like going to the five star hotel of repair shops. They called every week to update me on their progress and the car looked amazing when I got it back. They even detailed the interior (which wasn t damaged at all!) I would totally go here again!

  Jesse Soldan
a year ago
Very professional. Truck looks better than it did before the accident. The attention to detail in a short amount of time shows they know their craft. Even cleaned the interior.

  icomplainalot 2019
5 years ago
I never thought getting a car repaired could be so easy!!! Ryan the Manager, stopped what he was doing to explain how cars are repaired properly and the insurance company procedures. All the office staff explained the process. Mike in parts explained his job and Kris how he talks to the insurance company to receive authorizations . What a great experience

  Michael Church
a year ago
I ve had several cars repaired at this location of Gerber. Each time the repair was perfect. Service is excellent as well. Turnaround time has been good.

  Kevin Simon
8 years ago
Excellent service, knowledgable and friendly staff with fantastic result. Had them fix my Subaru Crosstrek after I was rear-ended and they were very quick with the repairs and brought it back looking like it came right off the showroom floor. They even provided a free rental car while mine was in their shop. Overall great experience, and will for sure be recommending them to everyone that I know.

  Christine Aiello
8 years ago
Excellent service, excellent result. In mid-January 2016, I took my car to Vision Collision-Haslett for body work following a minor accident. Cody Knauff greeted me and my husband, obtained the necessary information from us and inspected my vehicle, listened and responded to our concerns, and was in all respects very professional. He provided a cost estimate for the job and said they'd need my car for approximately 3 days. Both the cost and time estimates were spot on. When they were finished with my car, it looked brand new. They also returned it washed AND detailed, which was an unexpected but very nice surprise. I could not be more satisfied with the experience and wouldn't hesitate to recommend them. My thanks to the folks at Vision Collision-Haslett, including Derek Guenther and his paint team, for such excellent work.

  Brad M
6 years ago
I leave very few reviews but when places deserve 5 stars I make sure to go out of my way. I've never need an auto repair before but my 2015 Honda Civic was rear-ended recently and the back of the car was severely messed up. I called Vision and had my car in the shop for 2 weeks, they called me every couple of days with updates making sure I was well informed and did 99% of the work for me with the insurance company. The work was great I cannot even tell there was damage and the shop feels more like a family then a business. Very professional and honest. Absolutely will do business with these guys again. Thank you Ryan and Chris!

  Emily Thomas
8 years ago
I had a great experience with vision collision. I was rear ended and was dragging my feet getting my bumper fixed, I was expecting it to be a big pain in my butt. They made everything very easy. When they were shuttling me home I realized I had left my home keys in my car, crap! They were so nice about it and drove me back to get them like it was no big deal. They were also very accommodating with getting my car back to me!

  Andrea Beauman
7 years ago
I had an unexpected collision with a deer that did quite a bit of damage. I have worked quite a bit with Vision Tire and Auto and they recommended Vision Collision! After two weeks in the shop my car looks amazing! They did an excellent job on the outside and even cleaned the inside! And the icing on the cake was having it delivered to me right to my driveway! What service! Highly recommend!

  Shafiqa Alizada
8 years ago
Our insurance suggested Vision Collision Haslett so we decided to get my mom's Jeep Compass towed after the right front tire was bent hitting a curb. There were many parts damaged internally that caused the vehicle to make really loud noise. Before I pick up the jeep, I paid the deductible and signed the documents assuming everything is done. As soon as I pulled out of the parking lot the Jeep starting making some noise, I called right away & took the vehicle back the next day as they requested. Then I was told that they need to another diagnosis that will cost me $85 unless it's related to the accident. Regardless if it was related to the accident or not, any repair or body shop gives you 30-60 days or sometimes lifetime warranty in case something wasn't done properly. They made me run around auto repair service's because they forgot to mention that they only do body work but works with other auto repair shops for mechanical work. I was so frustrated that I gave up and got it fixed out of pocket after paying $250 deductible (my insurance paid $480). I later found out, after speaking to one of the managers, since they don't have mechanics, they drove the jeep WHITLE IT was damaged to an auto repair service in Lansing instead of getting it towed which caused more damage to the Jeep. I would never ever consider going back to this place or suggest it to anyone else. Any auto service center I have been to has always told me that if the problem occurs in the next month or two you can bring it back and we will resolve the issue unlike them not charge you another diagnosis fee for the same issue you brought the vehicle in in the first time. I'm beyond disappointed with their lack of honestly, professionalism and blaming the problem on my insurance instead of taking responsibility for their actions.

  Michael Malinak
8 months ago
Excellent communication and amazing turn around time for repairing some body damage. They made it painless and handled every detail.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Dar Cagis
6 years ago
They set the parking brake for no apparent reason on an older vehicle. This led to the brakes seizing, though the pedal had been released prior to driving. They refused to even assist a stranded customer. Rude and unprofessional acting.UPDATE:Based on the level of condescension in the response below, anyone should be able to judge for themselves what to expect from this company (or at least this branch). It really demonstrates how this situation was treated from the beginning.A couple of corrections to the misleading response is needed. First, and foremost, assistance was absolutely denied. The vehicle was picked up and within a few minutes it was disabled. It was less than two miles from the shop. The call for assistance was met with rudeness and an immediate launch into a blame game by the company. Assistance was denied and a statement to the effect that that wasn't their problem was made. Just a little common decency would have gone a long way. The statement regarding "finger pointing and entitlement" never entered the scenario, as the response suggested. However, in retrospect, they seemed like they already knew there was a problem. They were extremely quick in diagnosing the problem over the phone and deciding who to blame. Makes you wonder.....The second correction has to do with the odd statement regarding the relationship between a manual transmission and brake lines. They're different and independent systems with different functions and not directly connected in any meaningful fashion, as it relates to this discourse. I'm not sure what point was being made. The applying of the emergency brake most definitely and directly led to the seizing up. It's a 17 year old vehicle that has spent it's entire life in Michigan. A professional vehicle service operation should at the very least suspect there might be a potential problem applying an emergency brake on a vehicle that old. Quoting manufacturer recommendations looks less like a defense and more like a dodge.

  Kelsey Gardner
a year ago
They did an amazing job and did it in a timely manner. Kept me informed on what was going on with my vehicle. Thank you guys I will be recommending u to others.

  Brandon Baratono
a year ago
I have unfortunately had the pleasure of using this location multiple times, they have been great to work with everytime. I would use them again.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Cole Hanson
7 years ago
Worst customer service I have ever had. Took them 3 times to fix it properly. 2 months later my bumper is loose. Pulled over by the cops because they did not correctly fix my tail light.

  Daniel Dettweiler
3 years ago
Only stopped in for an estimate. Troy was very pleasant and informative. Estimate was about the same as two others I received. No loaner vehicle available.

  Nancy Lansing
3 years ago
Highly recommend for your transportation needs. Expert knowledge, quick to assist, and ideal customer service. Gerber is the new owners I delt with.

  Julie Linton
a year ago
Overly impressed with the service!Troy and Ryan top notch in customer service!Highly recommend!Thank you,JulieServices: Painting, Electrical, Body & Trim

  Byron Aldrink
4 years ago
They have always done top notch work. The last deer incident was no exception. They went out of their way and did extras without charging me. Way to go guys! I'll be back!