Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Julie Hubner
2 months ago
Just want to express my sincere appreciation for getting my car unstuck from a hard to reach 2 track road. Kudos to William Persinger for his perseverance and problem solving-I am home safe! Thank you!
Mindy Spencer
2 months ago
A few cars stuck today. Me being the last, impatient one. Thank you so much for pulling me out so I could make my way to school! I appreciate you guys!!!
Jerome Betts
9 months ago
I totaled my family vehicle by colliding with a deer about 5 miles from this towing business. The state troopers that assisted me called this tow company on my behalf. While I appreciated the efforts of the officers, I really wished they would have called another company. The truck driver was the most rude, arrogant, unprofessional service provider I have dealt with as an adult. Once he hooked up, he informed me that he would not tow our vehicle to our home as his company didn't deal with my insurance (Informed him I had full coverage, with towing included). We asked to speak with dispatch, the dispatch said that they could bill our insurance. Upon hearing her, he became irrate and yelled at her, " WE DON'T BILL THAT INSURANCE". He told me we have to take my vehicle to a body shop so they could collect payment from the body shop. Speaking to my agent on the phone, I was told all the company needed to do was request reimbursement for services. However, he would not listen saying it was not possible for them to bill my insurance and agaisnt policy. Had it not been very late, and my family being stranded, I would have rejected service and found another tow company. However, we had the vehicle delivered to a local body shop. Once delivered, and after asking a simple question, he yelled causing me to do so as well. After some tensions cooled, he actually told me that he " had a bad day". I just totaled my vehicle, stranded my family and myself on vacation and have my service provider is complaining to the customer about his day, during his work hours. I was appalled to say the least. On top of that the 30 mile tow was nearly $450, which was paid by guess what, my insurance! On a bad night, this company made things far worse. I wouldn't recommend them to an enemy! Have had way better treatment and rates from Fiers Towing.
Roy Jeeps
6 months ago
Thanks for getting my truck from the dunes to the cabin. Awesome driver thank his name was Dan. Was on Saturday.. thank you.
Joey Catanzaro
a year ago
The best in the business. DNR automatically called them out for a rollover, they got there, helped us air up the tires as much as we could and they go just drive it out . They came to the parking lot to make sure we got out and wouldn t accept anything for their time. Just some genuine people trying to help others which is hard to find these days. Keep up the great work and you re first on our call list if we ever need it.
Marshall Dines
2 years ago
Paul was extremely nice and helpful. It was clear to me that they weren t there to nickel and dime. I appreciate his help and kindness at a time I really needed help with my family on an off road adventure.
David Lefler
2 years ago
Daniel was extremely helpful in a situation I expected to be worse then what it was. They charged me half of what I expected to haul a truck with a blown head gasket all the way to Indiana from Pentwater. He was very efficient and was careful with my vehicle. He arrived on-site in a timely manner, carried himself professionally, and overall deserves a hefty raise. Services: Car towing, Long distance hauling
shawn nachtrab
2 years ago
I broke down just south of Ludington. I live 4 hours away and it was a Saturday. They couldn't fix that day but it was done on Monday. The alternator had died. They really had me over a barrel if they wanted to charge me in excess. It reminded me of the national lampoon movie vacation when Clark says to the mechanic, how much for the repairs, and the mechanic says well how much you got? Anyway I rented a car drove home and then came back up Monday. They made a bad situation pretty tolerable. I would recommend 100%. Thanks guys!Shawn
D D
7 months ago
Timely, Kind, and Professional!Thanks for your help today. Your Staff is awesome!Service: Fuel deliveryService: Fuel delivery
Elliott Welters
3 years ago
Recently had a week long trip to silver lake and popped a tire the first day! I posted on the silver lake page just wishing and hopping and an employee of this business who is also on the page got aholf of me at 10 o'clock at night and helped me get a tire for the next day! This is after calling everyone else and town and everything was closed. They literally saved our week allowing us to ride the next day.
Candice Collins
7 months ago
Fast and professional. Won t leave you hanging. Thank you for being so responsive!!Services: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing
Matthew Boegner
3 years ago
We rented an enclosed uhaul from this location to haul some 4x4 s out of state. They got us checked in and hooked up quick and efficiently. I got back home and realized I had mis-measured and needed to adjust as we couldn t fit both in the trailer. I called and they were able to switch trailers, get me a credit for a smaller size (put one in the truck bed instead). In the past at other places, I ve been told call uhaul and have them update your reservation . They took care of everything for me. Props to the lady working at the desk.
Nate Guigear
3 years ago
Great Service! Was camping and needed a new starter. They got me in and running on the same day. Jesse and the crew we re great. Even came and picked me up to get me back to my truck.
Lora Lee Hensel
6 years ago
What a fair and kind place this is!!! We live in Missouri. My husband was out of state at a west Mich conference when our car broke down - Oceana came and towed the car in - dropped him back at his conference which was out of their way and even though it was Memorial Day, didn't charge him anything more than standard towing. They then kept in touch with us, gave us excellent advice on the car and though we decided not to repair it due to the severity of the problem - and the car's advanced age -- (24 yrs) - they were great about giving us a fair price to salvage it out and helped us get everything out of the car, including removing the radio for us that we had put in - for no extra charge. I would recommend them to anyone near and far.
Dave Richardson
5 years ago
I really appreciate all that you have done on my Dodge Durango - for a while I was needing the work done on it - you saved me money, time and alot of hassle - I should have gone with you guys a long time ago - well from now on - you are the GO TO GARAGE for my needs! ( Thank you very much) And you are right - the truck rides nicely! Grateful to have Oceana Auto here <3
Sarah B
5 years ago
We cannot thank Oceana Towing enough! They saved us when we locked our keys in the car. They were quick and did great work. Thanks Tony!!
Ryan Noyes
3 years ago
Excellent service handling my vintage car! Mitch took his time and did an exceptional job!
Carolyn Hill
3 years ago
Service was fast and friendly and operator sure knew what he was doing. We were very impressed.
Matthew Kent
4 years ago
Go the extra mile (literally), are kind, patient and flexible. Very thankful this was the company we found to help us.
Thomas Dorking
2 years ago
This place has really cleaned up nicely in the past 20 years, everyone is nice and I like doing business with them !
Ariel Ware
a year ago
Legit the only place I go unless I absolutely cannot. Love the polite, informative, and kind employees!
Doug Hamlin
a year ago
Always can count on these guys to get the job done right. Thanks again.
Mary Shaver
a year ago
Awesome personality and very friendly! Very fast for what was needed!!!Service: Car lockoutsService: Car lockouts
Carmen Croff
4 years ago
This place saved me and my daughter in the worst time of our lives. I THANK EACH ONE OF YOU FOR YOUR HELP! GOD BLESS YOU ALL!
Milan Patel
4 years ago
they Say they take AAA but then they don t and they don t send you the bill they will send to collections!!!! Pick anyone else to help you these people are scammers
Marian England
2 years ago
They do a great job there always have
Dawn Graves
2 years ago
Came and changed our flat tire in record time! The driver was friendly and professional!!! Thank you!!!
Jeff Burns
6 years ago
Outstanding service and extremely rapid response. Only waited 15 minutes.
Manfred Boewe
3 years ago
Very fair and caring people. The world needs more people like this team of quality humans
Corey Vincent
5 years ago
Fast friendly service!! All around great to deal with.