Northern Auto Inc Jeep

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alicia Curto
4 months ago
I was in an accident and the passenger side of my jeep was in pretty bad shape. I brought it to the shop and John worked with my insurance (who did NOT make the process easy for any of us). John negotiated with them, as frustrating as I m sure it was. They did a fantastic job fixing my jeep. I didn t purchase the jeep there, but I will purchase my next vehicle from Northern Auto. They ve always been good to me.

  Chuck Poat
3 months ago
I was in town on a short vacation. The battery in my truck died. They replaced it in no time at all. I was dreading losing play day getting the truck taken care of. Not to worry. They were done before the coffee even cooled off.

  Jessica Fontaine
a year ago
I purchased a 2015 Chrysler Town and Country van. They sold me the van with bald tires, dirty interior, and did not do any maintenance to it. I had to have Fine Line Tire fix a few issues with the tires/brakes. I told them something wasn t right but they said they looked at it. And then my hubby test drove it and told the guy to look it again. They never did. Of course sold me the van as is. So they wouldn t have to cover anything. So with this being said, I will not do any more business with Northern Auto.

  Andrea Vendlinski
3 years ago
We have had two experiences with Northern Auto and do not recommend. Both times they have treated us like they don t need our business and make us wish there were another Dodge dealer in town. Their prices are also very steep- it was over $100 just to have them check out the vehicle (not fix anything) and they make you pay the service fee for using a credit card. Wowza!

  Micah Kuiper
6 years ago
The service department is great, they may be understaffed at times but with them being a small town dealership they'll work with you to get anything done you need as best they can. It may require a repeat visit but they always get it right. Sometimes they may forget to give you a call back but if you call them they'll always answer. I'm not a huge fan of the old loaner vehicles but they serve their purpose. The sales department also has very nice and courteous employees. Stick around and get to know all of them they're the best in the U.P. IMO.

  Heidi Wright
6 months ago
Great guys here. Beautiful body work. Fair and honest.

  Tolga Yapici
9 years ago
Couple of years ago, I took my car for repair. Even though I told them what the problem was, they did not check what I told and it took 3 months for them to find out the problem. In addition, when I got the car back, I realized that they broke the remote start and they did not fix it.Despite having doubts, I went there couple of days ago for buying a used car. They let me drive and take the car to a mechanic for a check. The mechanic told me the car needs ~1800$ of repair. I told Northern Auto about this and asked them to reduce the price. Their response was incredible. They told they won't and they will even increase the price of the car.I am never going there again.

  Tyler Schwartz
7 years ago
They seem to do quality work, though are slow and bad at estimating time (e.g. for a recall repair, I was told 1-2 hours when I scheduled the appointment, but waited 3.5 hours in their waiting room, only getting updates when I asked). Further, it was extremely annoying to hear a loud/obnoxious online auction blaring from the computer speakers of one of the sales offices. Moral of the story: do not wait for the service - strongly consider asking for a ride or requesting a loaner vehicle.

  Leigh Schindler
6 years ago
They have always taken amazing care of me, squeezing me in last minute (even when it s my own fault waiting until the last second for services). They are a great staff and do whatever they can to take care of their customers. Best service I have ever had from a dealership!

  Carmen Noonan
2 years ago
This place was incredibly helpful. We were traveling and a brake line broke, they went out of their way to help us get back on the road. I highly recommend them. Very professional, great customer service. Thank you John Ylitalo!!

  Arash Jamali
4 years ago
The worst dealer you can imagine. My car was under warranty but they never check my car for anything expect what I asked them. My rear wheels brakes did not work for months but they never checked it until I figured out when I took my car for tire rotation somewhere else and I had to pay $$$ for caliper damage and brakes and etc.

  Idowu Micah
a year ago
Excellent service, customer-friendly staff, you get value for your money, it's a place to fix your Dodge, Ram, Jeep, and Chrysler if you find yourself around the Houghton area.

  Martin Radtke
2 years ago
Our 2015 Honda Odessey threw a "Check Engine" light at only 68K miles coming back to Houghton from Copper Harbor.The only Honda dealership in all of UP was booked up for 2 weeks! Where do I go with a Japanese car for diagnosis & repair??My wife's friends (Paul Bianucci) recommended Northern Driveline / Jerry's Transmission shop. We had AAA tow our van to Northern Driveline. I got there early...Andy was opening the shop and came immediately to scan engine light codes. P0303 came up - they found a carboned up sparkplug with missing porcelain. It was replaced and I was able to drive 800 miles home! And they fit me in although they were busy.This shop has professional trained mechanics & top diagnosis tools. They specialize in transmission repair.I was impressed by the clean and neatly organized shop. I'm a home mechanic with 40 yrs DIY experience. These mechanics were well trained and professional.Thanks Andy and Crew !Martin RadtkeIndianapolis IN2008 OEF 2016 RS

  Judith Michaelson
4 years ago
Northern Auto is awesome. I bought a vehicle from them, and they have been ready to help me with any cares, concerns or questions! Great place to do business.

  Lisa Hoffman
2 years ago
They found the source of my oil leak, ordered the part, and repaired it all in a timely manner as well as referred me to an affordable local car rental company.

  Hanna Dolinski
7 years ago
Checked out my car but never called me with results. Had a small power steering leak before I dropped it off and now it's draining exponentially faster.

  Taylor Neeper
4 years ago
would not recommend. Undervalued my trade and not willing to budge on list price when the other dealership In town had same vehicle with fewer miles for lower price.

  Ryan Saatio
4 years ago
Great place friendly workers, if they can't fix it, bring it to the junk yard and get what you can get. I have a car there as we speak.

  Nuwanga Wanaguru
7 years ago
Had the cheapest price for the service I needed. Did a great job and they are Chrysler, GM and Ford certified

  Donald Baughman
5 years ago
Very polite and did service at the exact price they quoted on the phone very impressed. Will be returning.

  Patricia Pouttu
6 years ago
I wouldn't take my vehicle any other place than Northern Auto for all my check ups, repairs, and Kevin is nice to look at too!

  Todd Williams
5 years ago
Diagnosed and fixed my issue quickly and at a much lower cost than I expected.

  Pamela Brown
9 months ago
Excellent service department.

  Cyndy Taylor
3 years ago
Helped me get new keys for my Jeep same day service

  Randall Larson
3 years ago
Seems a little steep charging 5 hours for a job that should have taken 3 hours max.

  Nash Landsparger
10 months ago
Helpful technicians and quality work.

  Craig Poshak
2 years ago
Very professional,customer service top notch!!

  Mr.Quick Mark
5 years ago
Great quick service and at a decent price.

  Geoffrey Bean
3 years ago
Professional curteous staff. A good experience

  Clyde Nyman
3 years ago
Were not following COVID-19 guidelines.