Valley Truck Parts Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Darryl Mallory
a year ago
Matt from the grand rapids store is pretty sharp he has definitely got his hands dirty a time or 2 it's always nice to talk to a parts guy that has a clue ! Thanks Matt for the great service

  P S
4 years ago
Brought my drive shaft into be worked on. Found out from Kim that it was bent. I believe a previous shop that did work on it for me totally screwed it up.Kim told me that he could build me a new one in court of days and gave me a very fair price. Had it done in day and a half, with the price we agreed on. Put it back on my truck and no vibrations and smooth as glass. Kudos to the drive shaft department, thank you very much for the great job. Thank you Kim for the help. 2004 Dodge Ram 1500.

  Bernadette Schafer
3 years ago
Very bad experience. We were quoted a price of $500 to do an overview on a differential. Next day we get a call and they want another $137 for new bearings. The bearings that were in it were brand new top quality. They were told we would be back the next day to pick it up and it was still in pieces and no bearings.

  Hancock John
4 years ago
I purchased a remanufactured spicer 7 speed transmission from valley about 6 months ago. I paid local truck mechanic to install. We are a local company so we dont travel far. Within 2 weeks 100 to 150 miles 6th gear had gone out! I hired another mechanic to remove transmission. We dropped it back off at distributer to send back to valley. They took it apart and told me it was our fault and they were not going to warranty. Said I could pay 1700 to get it fixed. I have another bucket truck with same transmission and we have had it for 5 years with no problems.I will never buy from them again. Save yourself the hassle and use a local company! Spoke to manager the next day 8/28/19. He insisted that it was my fault and would not warranty. Their profits are more important than honoring a warranty!

  Eileen Dove
3 years ago
We are a trucking company and our Clutch went out on our T700 Kenworth. We called on a Monday, dropped on Tues 3 Am Picked it up Thursday 11 am.The truck is working great. Everyone there was so helpful.

  Angie Hayner
3 years ago
So we needed a pto part. Called gave details on Monday. Was told they had everything should be ready Tuesday or possibly Wednesday. Tuesday I called in the afternoon to find out they don t have all the parts in stock. They will call back with details. No call. Wednesday morning rolls around and nothing. We call in the afternoon and now the part we should have had Tuesday or Wednesday turns into possibly 2 weeks. They again will call us back with details. Waited until almost close and had to call again 6 minutes to closing time. Very frustrating with the lack of communication and a truck we are trying to get on the road. Will update if things get better.Update: they did make the situation right. We got our part 2 days later than expected but managed to make it work in between.

  Craig Chapman
5 years ago
My 2001 motorhome has an Obsolete part. Bob in-service jumped on my team and let me know that he thought he had the right guy for the job. He put Max on it and he did a fabulous job. I could not have been happier. I also want to give a special thanks to Nick who help me figure out one or two other problems that have eluded me. It s great having you guys on my team thank you so much. By the way Valley Truck s compound is amazing just to tour it

  Matthew Preston
4 years ago
Bob and Casey in the service department are top notch. These guys do excellent work. I know that my truck will be fixed right the first time. Thanks Valley Truck Parts.

  David Weaver
6 years ago
As a former employee of 34 years at Valley Truck Parts, I can testify that this company puts out a Great product and Works Very hard towards client satisfaction. I recommend Valley Truck Parts for Your heavy duty truck parts needs.

  Rivers6908
9 months ago
Picking up some PTO and hydraulic parts. Thanks Kim Schaner

  Darlene Nielsen
4 years ago
Very good place we was looking for a part for 3 days and we went to valley and they had the part we need. Thank you guys you all rock

  Michael Caldwell
a year ago
Incredibly helpful staff who are highly knowledgeable! Great prices too!

  Heber Hernandez
5 years ago
Been working at valley for 3 years great place to work awesome people. Excellent customer service!

  Rick Stewart
6 years ago
Spent all morning running around Grand Rapids looking for parts with no luck. Took the guys at Valley 5 minutes to cross over a few numbers and have me the right parts

  Mike Scripps
3 years ago
Quality parts and excellent service our trucking industry can rely on!

  Mark A Haveman
5 years ago
Great service and parts. Kim really knows his parts

  Seth Joseph
7 years ago
Really helpful. Took me all over the yard to find parts.

  Tyler S
3 years ago
Unsafe drivers running stop signs. 10/28/2020

  Brian Habel
3 years ago
Service and personnel are awesome, great place!

  Arap Towett
5 years ago
Expensive old parts. Poor customer service.

  Ken Knight
6 years ago
Great rebuilt / new truck parts

  Ann Donahoe
2 years ago
Great Drive Line Guys!!

  dan bryan
11 months ago
Buyer beware