NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alexis Kinney
2 years ago
I recently visited this location and didn't have my standard visit that I'm used to with Napa. I visited another location earlier in the day to purchase routers for my car and found I didn't need them upon inspection, so brought them back in, unopened, and the guy behind the counter wasn't pleased. I had a cash return and was immediately greeted with a sigh and that he wouldn't be able to process the return due to possibly not having the cash in the drawer. Totally get that. While having worked in customer service and retail before, I didn't want to short a drawer. He then looked at me and left and then came back and said he'd do my return but it would leave his drawer short and he didn't want to do that. His tone made it seem like the return was my fault and I didn't think that was ideal customer service. He then threw my receipt at me and left the counter. I try to give it up to a possible bad day, but didn't love the experience today.

  Gerardo Jilote
a year ago
Excellent product and helpful staff. Store was clean and I can always trust that parts and tools I buy from here are top notch. Best parts store around with quality at the forefront.

  Eric Monsma
3 years ago
I recently purchased a Highlander, and today (Saturday afternoon) while I was changing the oil for the first time I cracked the plastic filter housing due to the dealer having over-tightened it (a common issue, as I have now learned). I called and spoke with Bill, who looked up the part and then actually went to verify they had it since the computer said they only had one. When I picked it up (the replacement is aluminum, so no more issues!) I brought my filter wrench to verify that it fit. Since it was a little loose, Bill went right out to the showroom and found one that was perfect. Fantastic service today, Bill and NAPA really rescued me!

  hawkboy1792 Durban
2 years ago
Came in to look for some dodge floormats. Also talked to my wife about possibly looking for a can of spray-paint to match my dodge pickup. I said the words pearlcoat black, and the guy behind the counter was listening and looked it up, helped me find it. Totally went above and beyond to help me when I wasn't even talking to him! 5/5 all day long!

  Andy Morris
4 years ago
Needed to grab a loan a tool from them to diagnose an issue with my truck. They made it an easy and friendly experience. I'd go there more but the parts prices are usually more expensive, although parts are good quality too. Good place though....I'd go back.

  Dave Plagg
4 years ago
The best of Napa they got a kid running the store Adam and the guy knows his stuff smooth transactions with frendly staff. He went out of his way to find parts several times. The only place Id go.

  D Betts
2 years ago
I don't know why I bother shopping around at other part stores, because I always end up buying from these guys.They have what I want, and it's always a better price.

  Meghann VanderZand
a year ago
The worker found the part I needed and helped me replace a wiper blade, but wasn't very friendly.

  Joseph Kadzban
4 years ago
Napa has what you want for your car. They have a HUGE local warehouse in Grand rapids and can usually get your stuff in a couple hours. Plan ahead like an adult and you can have whatever you want for your car from NAPA.

  Ben Kson
6 months ago
Rude with limited selections is a tough look

  R J (Rayn)
3 years ago
Awesome and super friendly workers, and helped me out a bunch with my project.

  Keith Billing
5 years ago
Great group of people (got a get the right ones) but they're very helpful lol

  Bill McElroy
4 years ago
Always very helpful lurn something ever time I go just the best

  David Dammerman
2 years ago
Good service/good people to work with/I will go back.

  Dorothy Popma
4 years ago
These people are always helpful when I can't find what I need.

  Donald Spencer
6 years ago
Staff was very helpful and confident new store was very nice

  Robert Smitter
5 years ago
Very nice store,very helpful people

  Justin Dancer
a year ago
Awesome customer service!

  Dave Meekhof
2 years ago
Good deals on auto parts

  Brant Gielow
4 years ago
Nice store.

  Jim V
4 years ago
Super