NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jim
7 months ago
hop im doing this right, my son normally does this for me I got the parts I. Needed here or at least I thought I did but them I reminded that the one parts I relly needd was the missing piece of my hart my X wif Brenda took when she left it was a dreadful year not too mention my car broke down so when I loo at cashier Steve friendly face it remindsed me to look deeper into the oarts of myslef that really need to be found so I thank you Steve and my son will take over now

  Tom Toft
7 years ago
I have used the Leonard Street Store since they became a NAPA store. Throughout the years , their level of service has been excellent. The staff from our Rep. to delivery staff has always been great. The current and the last Managers are the best. Period! They continually provide us with solutions to problems, not excuses. I was co-owner of an auto repair shop for 25 years in the area and they have consistently provided excellent service, expertise and parts with a "can do" attitude. They are awesome.

  Ted Ryfiak
5 months ago
They usually have what you need but it's not going to be the cheapest.

  Phillip Snyder
2 years ago
Stopped because it was closer and I was on my bike. They didn't have the discount brands in stock so I ended up paying probably $30 extra for premium brands. Other than that just an average, no frills auto parts store.

  Donna Lynema-Buchanan
a year ago
Fast service.Need more parkingThe Hardward Store next doorWon't let you park in all their unused spaces,but I like that store too.But watch your expensive bikes in the area of either storeFolks steal them. Sad experience I HAD.

  Mike Cramer
3 years ago
Great staff, amazing service! Kathy not only found my ignition switch for my 1973 Chevy pickup - she had it IN STOCK!!! Why go anywhere else? These guys and gals are the BEST!

  Angie Fitzpatrick
6 years ago
This was my first time at a NAPA store and I was blown away. I'm in my early twenties and I don't know anything when it comes to cars, so I never know if I'm getting the most genuine advice. ROB was the first to say hello, and he couldn't of been more kind or helpful!He was quick, honest, to the point, and made my auto troubles seem minuscule. He even carried my new battery out to my car. Thank you for brightening my day! :)

  Nathan Donahue
7 years ago
I was looking for a brake line for my Ford Ranger. Rob and Logan took the time to set me up with the right part and put on the correct connectors on each end. They answered all my questions fully and were happy to do so. After shopping around at a few other popular auto shops the last few years, Napa has won my business.I shake my head at my own foolishness for trying anywhere else.

  Brandon Macmaster
11 years ago
I was a stranded motorcycle tech that was in need of parts cheap , moses the counter man helped me out to the best of his know how and left me very pleased and happy.. parts are cheap and the service was A+.. too bad they didn't stock more motorcycle stuff. I would gladly go there other than the motorcycle shops..

  Tracy Blackburn
7 years ago
Called and asked if they had a part, in stock. Was told yes. It wasn't, wasted my time and gas. Not that they care. Thanks guys. FYI that was the first time I have gone to any NAPA, won't step foot in another.

  esteban largaespada
6 years ago
They have great service there. I think the gentleman who helped me out was named Karim. The guy knew what he was talking about and was patient with my stupid questions. Thanks!

  Charlz
2 years ago
No pressure auto parts store and if it doesn't fit they will give you a full refund. Great customer service.

  Louie Schaefer
2 years ago
The staff there is outstanding especially Cathy and they helped me in all ways to find what I need at a good price.

  Jim
a year ago
Best customer service out of all the Napa stores in Grand Rapids .UPDATE 5/23/22 Not anymore all the old staff has retired

  B B (Allpro)
5 years ago
Napa always has what i need and I feel like the staff are more knowledgeable than at other parts stores. This Napa in particular is great with staff who make you feel like family

  Spencer Scarber
5 years ago
Standard autoparts store visit. Got the calipers, rotors, and pads for my 2009 Jeep JK and had no problems getting in and out. Would recommend

  Charles Brown
2 years ago
Yes very great place for Hospitality respecting service love the people makes you feel like family

  Gerardo Jilote
3 years ago
Friendly and helpful employees, clean and organized store makes things easy to find. Was in and out in no time with all the right parts for the job.

  Joshua Davis
7 years ago
Great service, with timely responses. They do have the "Napa Know How". Just a simple in and out, and I can continue on with life.

  Rick and Brenda Becker
5 years ago
Love NAPA, and the staff has always been so helpful and accommodating, even when super busy!!

  Jarrod Skogen
2 years ago
Closed on Sunday now. This was not updated online, just a sign on the door causing a wasted trip.

  Kurtis Fowler
6 years ago
As I was driving straight a Napa vehicle side swiped my vehicle. Napa did not take care of the $1000 repairs needed to my vehicle.

  Matt Murphy
7 years ago
The young lady at the counter was very helpful! Even tho i was just getting some buckets! :-)

  Sherman Carter
3 years ago
Always have the right parts for your car and Good parts that will not fell you

  bill willson
a year ago
They are closed on Sunday. Please change your hours to say your closed on Sunday.

  Juan Martinez
5 years ago
i went to get a pair of wipers and the lady give one 6 inch bigger. In rhe middle of the storm

  Kevin Scheid
5 years ago
Ok, slow service and ok prices but good stock

  Dani Lane
3 years ago
Didn't have a battery for my car. Auto Clinic next door did though.

  John Dost
2 years ago
Had the obscure parts we needed. Recommended seller.

  Mr Swamp Gass
5 months ago
Very helpful