Harvey Cadillac Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lesley Burton
2 months ago
Worst car repair experience and car buying experience of my LIFE. My 2019 ATS took me over 9 hours to purchase, in a single day, I should have known then this was not the place for me. When it came due i took my car in to have a standard oil change $100 no problem. Drove the car home the next morning the oil that was suppose to be in my car was all over the floor of my garage. Apparently the people who work for cadillac don't even know how to tighten an oil cap, should have done the oil change myself I could have done a better job. lesson learned. In September 2023 I needed some minor cosmetic repairs done to the front end, I brought it to Harvey Collison and was told they wouldn't be able to complete the work until November but I was able to continue driving my car until that time. I was told. 2 weeks later the car started driving in reverse and backfiring. It had to be towed to Harvey Cadillac at that time, where I was given an estimate for nearly $4000 for engine work that was determined to be an issue. With GM on strike they weren't able to secure the part needed until late November. They provided me no loaner car no for sure date on when I would have my vehicle back and no clear reason on how or why my car was having issues. Now after 5 months I'm told my vehicle is ready for pick up. Nearly half a year these people have basically held my car hostage provided me no alternate form of transportation and now they want to be paid in full. Zero discount zero complimentary anything just a large number with no regard or thought of how ive even been getting to work the past 5 months so id even be able to pay them. The service manager even had the audacity to ask me after everything if I wanted an oil change seriously this is a "luxury car buying experience"?! What a joke. These people need an actual lesson on taking care of a customer. Never again will I step foot in this place. If I need anything for my Cadillac I'd rather drive to Lansing then deal with these morons.

  Dee Tolliver
a year ago
This place always over charges me. I took my car in to get looked at and they charged me $150 which is ok. But quoted me almost 3gs to fix things that aren't the problem of my vehicle. Which means I would have got it "fixed" and would still have had issues. Then would have charged me to look at it again then charged me to fix that too. I get that it's business but Mr Harvey himself should want his cars on the road and not sitting in a shop waiting to be fixed because a person can't afford the overprice of parts and labor. Saddening. I've had caddys for most of my life and love the car but I feel robbed when I need it serviced.

  Joe Aqqel
2 years ago
I do not recommend this dealership. They are Thieves. We asked them to change one thing and they changed many things. Ever since we bought the car brand new it s been having problems with the wheels. DO NOT COME HERE.

  Andrea Beard
2 years ago
very good and awesome with the point system ! Down load the cadillac app

  Clyde Park
9 months ago
Great