Harvey Cadillac

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lisandro Velazquez
3 weeks ago
A special thanks to Nick Thrall and Albert Arreola!!The deal I structured was not close to the monthly payment desired. But Nick was not so worried on giving me a good trade-in value, and added very good incentive. So, at the end I was completely satisfied as both of them worked together to come up with the best deal and monthly payment.I thank both of you so much!!! Now I m able to take home my 2024 Cadillac CT5-V that I ordered in January.

  Noella Hallwachs
2 weeks ago
Always a pleasant experience with Harvey! They are very thorough and the repairs always look like the car is brand new! I have always recommended them and will continue to recommend them because their workmanship and customer service are top notch!

  Nick C
a month ago
This is the second time I ve had damage to my ATS repaired at Harvey Cadillac s collision center & once again their workmanship did not disappoint. I received my vehicle back freshly cleaned & looking like it had never been damaged in the first place. The staff I dealt with there were courteous & professional. They were also able to get my vehicle repaired & back to me much sooner than they had initially anticipated. I would definitely recommend Harvey Cadillac s collision center to anyone who is looking to have any repair work done on a damaged vehicle.

  Susan D
2 months ago
Harvey Cadillac is a wonderful dealership. Everyone is helpful and kind and all my visits have been comfortable whether it s an oil change or dropping off for service.My only complaint is attention to detail in service dept. I recently had my car in for service and three things were to be addressed. When I picked my car up, only one of those things was dealt with but I didn t notice until the next day. Unfortunately, one of the two issues was my third request because it had always been overlooked. I m not sure who s checking the vehicles over after service before handing over to owner, but maybe that could be looked into.

  Vaughn Elders
4 months ago
Stephanie is ALWAYS great! She has always gone above and beyond to make sure my needs have been met and taken care of. Today I got 4 new tires, an oil change, and 2 new key fob batteries cheaper than I could have at Costco all while having it done by an experienced technician! Highly recommend calling them or stopping in for service, ask for Stephanie she s wonderful to work with. Thank you!!

  Jessica Benet
a month ago
I had the best experience with Harvey Cadillac! Stephen was super friendly, knowledgeable, and helpful. The entire process was very easy. I love my XT5 and will be returning for any future car purchases.

  dongmin kim
2 months ago
I visited here last Friday as I'm interested in electric vehicles. I felt that the staff were really friendly and well-trained. Sometimes, going to a dealership can be an unpleasant experience, but it wasn't the case here. If someone wants to purchase a Cadillac, I would definitely recommend visiting this place and hope their business flourishes.

  ever arreola
2 months ago
"I recently took my car to Harvey Cadillac's service department, and I couldn't be happier with the experience. The staff was incredibly friendly and professional. The service was completed in a timely manner, and the quality of work was top-notch. The waiting area was comfortable, and the amenities provided made the wait quite enjoyable. Overall, I highly recommend Harvey Cadillac's service department for anyone in need of professional and reliable car service."

  Nadia Kimble
a month ago
Harvey offers a top notch experience with kind and knowledgeable staff and managers. I appreciate the service and sales teams for all they do! Should out to Albert, Stephanie and Brad

  Leah Moore
a month ago
Harvey Cadillac has the Absolute BEST service department. I have bought various cars for over 20 years. There have been times I wanted other cars but stay with Harvey due to thier service. BRAD is amazing!! ! I will be a lifetime customer.

  Christine Shepard
2 weeks ago
Harvey service center, and Stephanie are very accommodating, easy to work with and they always go the extra mile to make sure I m taken care of. I highly recommend!

  George O
4 weeks ago
Oil change $135 has more than doubled since Covid and service hours shrunk to Mon to Fri 8 to 5pm. Sat upto 2pm and for oil change only. Greed and Shrinkflation in action.1 hour wait for oil change PLUS 1 hour to program key fob at cost of $350. LOOT!Are you still in the service industry? Should your grocery store operate these hours and charge you $2/lb for bananas!I have to take time off work so you can work less, charge more and get richer faster.Cadillac?? Really!

  S. F.
2 weeks ago
Excellent customer service whenever I bring my car in for service, there efficient I highly recommend Brad my service guy he is always pleasant and very knowledgeable.

  David Miller
2 months ago
Great sales department Steven was spectacular and the whole finance/management were excellent at helping us obtain our financing as well as product selection. Vehicle delivery was awesome the vehicle was prepared and a bow placed on it to put the experience over the top. Thank you all at Harvy Cadillac Grand Rapids.

  Eric S.
2 months ago
My car was hit while parked and needed substantial repairs. My insurance company wouldn't let me use Harvey. The other shop did the repairs and I had to go back twice for lingering issues. In the end, they listened to me, went to see Brad at Harvey, and finally got my issues diagnosed and repaired properly. The service team here is the reason my next car will be another Cadillac.

  Connor Bosse
a month ago
Harvey was able to diagnose my vehicle, and made sure there was no underlying issues. Although it took 2 days I was only charged for the work they did.

  C Carnegie
3 months ago
Service was awesome! Called at the perfect time as someone else had canceled. In and out within an hour. Expedient, efficient, friendly service. Very much appreciated! Thanks Brad for always being Awesome!!

  Michele Mojzuk
a week ago
Staff was very professional and did their best to accommodate me as well as keep me updated on the status of my service.

  JAAG Productions
3 months ago
Brad got my car in quick for an oil change and tire rotation. I love that they wash and vacuum my CT5 every time I come in for service. Harvey Cadillac always hits the mark for service. I highly recommend going there for maintenance!!

  John & Gail Garbarino
4 months ago
Becky was an exceptional salesperson. Go see her! She listens and is efficient with time and answering text & emails. I also felt she genuinely wanted to do what was personally right for my situation. I felt taken care of.

  Evelyn Mingle
4 months ago
One more time, we were so happy to have the service department do such a great job. Stephanie makes it so easy, but everyone that works there are so nice and pleasant. I have always experienced wonderful help at Harvey's, but today was the best! Stephanie drove about 25 minutes to help me get our fob working. She told me what to do, but I couldn't do it, so she came to the rescue. Thanks, Stephanie, for going above and beyond.

  Kelly Liebbe
a month ago
Awesome work. My car looks brand new. I am very pleased. The quote was half of one of their competitors. Highly recommend!

  Kaleb Burke
5 months ago
Harvey Cadillac is a true display of Professionalism. Friendly Staff, Great Technicians, and an Enjoyable Experience with each visit. They did an incredible job cleaning my vehicle as well during my Oil Change visit.

  Stephanie Zemaitis
2 months ago
I've worked with Becky Gibfried for years, the best sales experience you could ever dream of! Definitely recommend going to see her. I will be back in three years, I promise!

  Nathan Willink
4 months ago
Repairs were completed exactly as scheduled (months ahead of the appointment), and delivered with perfect results 4 days after it went in the shop. Very available communication with sales staff.

  Andrew Drerup
2 weeks ago
Stephanie Hill and the Harvey Cadillac Service Team are fantastic. Highly satisfied and would highly recommend.

  Anne Teague
2 months ago
Quick and easy experience. Everyone was very friendly from Joe in Service to both of my shuttle drivers; Brian and another gentleman.

  Shawn A
a week ago
The staff was friendly and professional. We never felt pressured, it was a very pleasant experience.

  Phil Lange
5 months ago
Although we were surprised that the light repair was much more than we expected, Tony our Service Advisor tried to seek out any discounts that were available. The repair was going to take a couple of days so Tony was able to secure a loaner. Tony is a great asset to the Harvey organization

  Carlos R Fernandez
3 months ago
My experience with Harvey Cadillac has always been excellent. Whether I m buying a new Cadillac or bringing my car in for service the staff is always ready to make my day better.