Goodyear First Choice Auto and Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  brandon bailey
4 years ago
Called to ask about some used tires. Was told yes, we have that size in used. I said perfect! What's your schedule like. Responded with, if you get here right away we can get you in and out. We got there at 1:30 and left their shop at 5:10. They did have a couple of mechanics not show up but it was never communicated to me on the phone. They took off $20 for the wait as if that was their way of apologizing. If this is their standard of customer service I wouldn't recommend this place to anyone.On the way home my truck had a low tire light come on as well. Maybe they don't check tire pressure after getting the new tire on? Not good if they are a Goodyear certified shop. I also live an hour away so if I have to go back I'm gonna be livid.

  Andrew Hennessey
5 years ago
I took a long time trying to find new tires for my suburban. I also needed to get an alignment done as well. I called them up and got an appointment the very next day sharp and early in the morning. I called back and asked about tires, and they told me about some very nice Wrangler Fortitude's that fit exactly what I needed. They said that they could get them from the warehouse and put them on and do the alignment the very same day. When I got there, I received awesome customer service and a great deal on my alignment and tires. I will definitely be going there for anymore needs for my suburban!

  Donavon Shellenbarger
5 years ago
This shop is trustworthy. I've been using them for over a year, and they always do a quality job and they're very efficient. Very friendly customer service, no high pressure sales. They do what's right for your vehicle at a fair price. Highly recommended!

  Google User
4 years ago
Highly recommend NOT USING this shop.They overcompensated my tire angle to fix my alignment after unpaid for an alignment and it ruined my front tires which are new.Also the appointment I had and showed up for on time was pushed over an hour without informing me. The last time I was here they also didn't keep me informed and had my car 3 days longer than expected, again without keeping me in the loop.

  � Elve
4 years ago
Before this place changed ownership I highly recommended this shop with five stars.This shop performed work on my vehicle while the shop was changing ownership, they did so without my knowledge. I trusted the previous mechanics, as they have worked on my vehicle for a couple years, very satisfied with their work.After the new ownership "fixed" my vehicle and it being in and out of the shop over a span of 4 weeks; they never kept me updated or had correspondence about work or finish times. I began to notice problem after problem. Most noticable the alignment, which I paid for. Have video proof and work order proof that it was done.After $2400 of work over the 30 day time period my vehicle is still not running properly.Did I mention I went in for a heat shield fix and that never got done.They kept saying you just need this part and it'll be fine. Then when I insisted on using name brand parts they wanted to decline doing the work, so I went with their parts dealer and also ordered and shipped them some brand name, new parts. I asked that the paperwork from those orders be saved bc it had my warranty info on it, that didn't happen. Shocks, struts, UCA & LCA, tie rods...etc.After all that work it's still not driving properly and now my turn radius is affected worse than ever before.This was all preventive maintenance for winter, when I brought them my vehicle it was driving fine.The garage that now has my vehicle for inspection only, who readily agreed to filming inspection and documenting everything has advised me that I may need to take legal action against them.Again I never authorized the new ownership and new employees to do any of the work they did to my vehicle.

  Jay Miller
3 years ago
Absolutely the worse tire experience ever.Did not do the work , took 3 hours to put on 4 tires , n lost my lug nuts, and would not replace them .I left with 4 rims and tires not installed and only took $60 off bill.Then they said it was my fault that I came in.The worse day .

  Kevin Nairy
5 years ago
Paul was great to work with. Awesome customer service. My appointment was right on time and there were no last minute curveballs. So many tire places mislead the buyer. I highly recommend them!

  Jason Mcgraner
4 years ago
My daughter and I came out of the store to find a very low tire. I stopped at discount tire and belle tire both of whom couldnt be bothered to just simply put my spare on wthout waiting an hour and a half plus. I went to first choice auto and tire, and even though their parking lot and shop were just as busy as the other places they took the few moments to help and had me back on the road in no time.

  james byrd
6 years ago
There a great place to go. If you have a car on lease they make sure to get ahold of the dealership and stay on top of getting your car fixed. They get you in and get you out pretty fast and it's done the right way. Also very good customer service. I'd suggest this place to anyone with a problem with there car. Excellent place.

  Lorinda Beedell
6 years ago
I had my brakes and rotors done here. The service was excellent. The price was inexpensive and my car is running smooth again. I would definitely go back with any other issue.

  Adam Longoria
5 years ago
Very great place. Professional and very knowledgeable about vehicles. Treated me wonderfully. Very great people. Fernando took me out and explained everything to me and showed me the underneath of my car and reassured me I had no oil leak!

  Travis Crouthamel
5 years ago
More like last choice. By appointment only. Ridiculous. I bring a vehicle down to him at 8am and he will not look at my vehicle. Most shops will at least look at your vehicle if you bring it in to them in the morning. Will not go back. I gave him a second chance after my last issue with him.

  Alex Rodriguez
5 years ago
Friendly staff, but most importantly They get the job done quickly and do it right the first time. I've taken my cars there for a few different reasons and I trust them.

  Samantha Garcia
3 years ago
Worst place.If you have a warranty on your vehicle, don t go here. They will try to make you pay for some fixes then finish checking the vehicle and then try to have the warranty pay them for anything else. They tried pulling a scam with me when my warranty will cover repairs. Don t trust this place with your vehicle.

  Gregory Cross
5 years ago
Poor communication. Mumbly front desk guy doesn't follow up as promised, materials come in on time but they send their one tire guy home and ask if I can come back tomorrow after theybassired me it would be fixed today. Phone # doesn't work. Belle tire a mile down the road had it fixed in an hour.

  Mikee Tye
4 years ago
Good service and best prices for tires. Got my last 3 sets from this location. They beat Bell Tire, Discount Tire and Walmart Service everytime!

  Emily Lynn
5 years ago
Excellent service and hugely trustworthy. They tell it like it is; if something is wrong they don't sugarcoat it. Definitely coming back here for future work.

  Javarius Johnson
5 years ago
They have excellent costumer service and get the job done in a reasonable time. It is the best shop in west Michigan. No cap tap in

  Kelsey Huth
4 years ago
Very nice, got me in quick, explained things to me- didn't make me feel dumb for not knowing anything about cars and although I didn't end up getting my AC fixed, I would recommend this shop for anything you need.

  andrew kooiker
4 years ago
Great customer service. Prices are about market value. Overall pleased with my experience with these guys.

  David Collier
6 years ago
Fit me in on a busy Saturday. Figured out the problem quickly and got me back on the road so I could still get to work on time. Great job!

  Gee Po
5 years ago
Clearing the check engine light is not fixing the problem 2 months engine light comes on in off waste of time & money I'll take my $$ elsewhere & my free oil changes(Regina)

  Jill Reynolds
5 years ago
Excellent and professional service from start to finish. Definitely my new go to for service!

  Dave West
6 years ago
Great place. Very friendly and professional. Will be going back.

  Daisy Buitron
5 years ago
Professional service and very friendly/honest staff.

  USS BOOMER
3 years ago
Get woke go broke!!!! I will never again buy a Goodyear tire. MAGA!!!!!

  Curt Miles
4 years ago
Great service, honest people, highly recommend

  Anthony Leary
3 years ago
Very friendly staff, great service!

  Cara Todd
5 years ago
Always very kind, honest and quick

  Alfonso Calderon
5 years ago
Very honest and professional service