Doug's Auto Body

5 (50)

  0-199 Lake Michigan Dr NW, Grand Rapids, MI 49534
  (616) 735-1316
  dougsab.com
  Claimed

Auto body shop Auto glass shop Car detailing service Car repair and maintenance service

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Charlie Guenzi
a week ago
The best auto related experience I ve had in years! So professional and honest from the start. My car repairs were done exactly when they promised despite some part delivery issues. They knew I needed my car for the weekend so stayed late on a Friday to complete it. I d recommend Doug s to all!

  Isha Bailey
5 days ago
Yes they are very reasonable and very nice people they give me a loner until my car was ready they told me a week it was ready in four days they kept me updated with everything I will bring my car back anytime

  Sara Burri
3 months ago
First time having to file an insurance claim and get a repair completed. I would recommend Doug s 100% of the time. They got me a quote within an hour, sent it to my insurance, scheduled me to get repairs very quickly and finished up a little earlier than expected and my vehicle looks amazing. Carla and Terry are top notch and treat you like family.

  Ms. Kristy Katcha
a week ago
Super friendly staff. Towing is helpful as well. They do a great job at what they do. Would definitely recommend them to anyone who needs auto body work done.

  Anne Wisniske
3 months ago
Doug s auto body went above and beyond with getting our Explorer fixed after two idiots and a truck backed a semi into the grill. Carla is a godsend and helped us not only get our car fixed but talk to insurance adjusters and get our rental setup after several misinformations and set backs. We paid very little out of pocket after getting her involved. That woman deserves employee of the year. On top of that, the Explorer is our family vehicle, we have 4 kids that treat very roughly. The waited around during the storm to make sure we d have our safe vehicle back. They cleaned the inside of our car! As a mom of 4 that s always fighting a never ending battle of not eating in the car and not having time to do anything else this right here made me cry. I cannot even begin to express my gratitude for everything they did.

  Shawn Moore
4 months ago
First time dealing with a claim and repair, they helped with the whole process and rental car. Really easy to reach by both phone and email, kept us up to date on the length of repair, got it taken care of super quick. Definitely would go back.

  Jeevan Reddy Gurrala
a month ago
Doug's auto has done great work on my car with detailed and professional paint job.They can get you in ASAP for appointments and give estimate ASAP.

  Mike Kelley
6 months ago
Great experience with Doug s. Very happy with the quality of repairs.Carla did a great job coordinating with my insurance, rental car, etc. I just had to drop off my truck and pick it up!Thank you for all you guys do!Service: Body & Trim

  Sara
4 months ago
Carla and Terry were great! I would definitely take my vehicles here again. Great communication and speedy work.

  Jack Wolford
8 months ago
I just picked up my vehicle at Doug's. Cannot say enough about the great staff (Carla and Terry) who kept me updated throughout the entire repair process, to the excellent work done on my vehicle. A great place if ever you need body repair work done!!

  sodacode
2 months ago
I love these guys. They've fixed my car twice and have done an amazing job both times, and are extremely friendly. As far as I'm concerned, they're the best repair shop in town.

  Sara Hanenburg
a year ago
Had a great experience! Not only did they get us in for repairs quickly but the work was also completed sooner than expected! Our car looks great. They handled the insurance claim seamlessly. A+ and would highly recommend.Service: Body & TrimService: Body & Trim

  Angela Sherman
3 months ago
Working on my caddie I m counting down the day, they were wonderful enough to give me this silly little minivan, but I am very appreciative of it. Thanks guys.

  Kimberlynn Burk
11 months ago
Doug's Auto Body has helped me out with a couple of incidents over the past couple of years and every time they have done an amazing job! Beyond their hard work in the garage, their customer service is impeccable, and I am always so pleased when I take my car in for a repair!Services: Painting, Body & Trim, Paint repairServices: Painting, Body & Trim, Paint repair

  Adrian Anderson
a year ago
Exceptional customer service and repairs. I would recommend Doug s Auto Body to anyone. The hospitality was unmatched. The atmosphere has a very friendly, homely vibe and you can tell the workers all care. I had my entire hatch and back seat replaced and it came out seamless. Thank you Doug s Auto Body for repairing my car and for also making me feel like more than a customer. 10/10.Service: Body & Trim

  Cheyenne B
a year ago
They are good people to do business with. As a group, this team handles auto repair and customer service whose work exceeds expectations. Doug s is worth the investment. I m very thankful for Carla and her coworkers for maneuvering difficult scenarios such as insurance claims. Not to mention making sure the customer is taken care of. I trust these people through and through.

  Josh M
a year ago
Doug's Auto Body did a fantastic job bringing my vehicle back to it's original condition after a deer accident. They were the only shop I could find with availability and a loaner vehicle. They were courteous and communicative and worked well with my insurance. Quick turnaround as well

  TuCompa Outdoors
2 years ago
Doug s Auto Body took care of the body damage for my car after an accident. They were extremely professional and courteous every time we spoke. They also were the quickest out of everyone that quoted me. My vehicle looked and drove like new after they finished working on it. I highly recommend this body shop.

  Garden Runner
a year ago
Carla and Terry gave attention to my truck to repair after an accident. They took care of car loaner and all insurance claim details. Very dependable and quality care service!Service: Body & TrimService: Body & Trim

  Andy Morris
4 years ago
Did some work for us repair and repaint on dents and scratches on the top of our vehicle from a car wash incident. They were very easy to work with and did an excellent job repairing our car. Finished early as well. I'd definitely use them next time if we needed something else, and would recommend them to anyone.

  Jennifer Pearce
3 years ago
I am amazed at the work done by Doug s! I must admit, I was a little concerned when I got a call that my car was done just 24 hours after I dropped it off.It was minor repair... a few scrapes, dents and a small hole.... I was planning at least 3 days. But I am impressed and greatful for their hard work quick turn around.Service: Paint repairService: Paint repair

  Pamela Weiss
9 months ago
Amazed is the word! I had $9,000 of hail damage and my 2020 BMW looks like new. Outstanding work and outstanding people!

  john darin
3 months ago
Great folks and excellent work, very pleased and will use them on all future work.

  Carl Roger
a year ago
They employees of Doug's Auto Body made getting my mirror fixed a smooth and satisfying experience! Thank you for doing a great job!Service: Body & TrimService: Body & Trim

  Jennifer Becker
3 years ago
I had such a great experience here and will definitely be using them for all future vehicle endeavors! As a woman who doesnt know much about cars, I always feel a bit intimidated when I have to bring my car in for work. Terry was super friendly and showed me how I can fix the problem on my own in the future.

  Ray N
5 years ago
Great work and an amazing job. They matched the color to perfection on a very old car and it completely transformed it. Clean work, no overspray, done when promised and priced lower than estimate. Add to that friendly service and you've got a great place to take your car.

  Dylan Ziomkowski
4 years ago
I don t leave reviews often but thought I would share my great experience. This is a company of integrity and attention to detail you don t get just anywhere. I highly recommend them for all the body work you may need. They have the skills, knowledge, and personnel to get you back on the road better than new. Thank you Nick and Scott you ve gone above and beyond for us!

  Nicole J
4 years ago
Amazing costumer service. My car looks brand new! They even vacuumed my car out while it was in the shop. Service was exceptional and fast! Definitely suggest going here!

  Sergiy
6 years ago
New management provides a great service. They fixed and painted my bumper. I found that bumper had a minor defect. They ordered a new bumper, painted it and installed free of charge.

  Dustin Lachance
2 years ago
Highly recommend took very good care of my car and didn't take forever either the office people were awesome very helpful and nice and polite all around a great body shop I wouldn't go or send anyone I know anywhere else but here I would give them 10 stars if I could keep up the great work guys and thank you for your incredible service on my car

  Opening Hours

Monday 8 AM-5:30 PM
Tuesday 8 AM-5:30 PM
Wednesday 8 AM-5:30 PM
Thursday 8 AM-5:30 PM
Friday 8 AM-5:30 PM
Saturday Closed
Sunday Closed

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