Cascade Hills Auto & Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Morgan Stearns
a month ago
Everyone who works here is incredibly kind and helpful. They do a great job of explaining the problem and what needs to be fixed (from someone who knows nothing about cars). I have taken my car here several times, and they always go above and beyond to do a great job and lower costs when they are able to. I moved out of state, and I will still come get work done here if I am in town because they re that great!

  Joe Naimo
a month ago
I had forgotten about Cascade Hills Auto & Towing being just around the corner. Had a noise issue to be diagnosed and they found it right away. Sean is very personable and I felt comfortable giving CHAT my business. Fair pricing, good recommendations and communication.

  Aaron Leestma
5 days ago
Sean, the new owner, does a great job communicating and ensuring service is done quickly and efficiently! Great experience!

  Thomas Leonard
a year ago
I needed my Toyota fitted with all new brakes. When I called, the gentleman that answered the phone (which how often do you hear a human instead of a computer generated voice) and was so helpful. He scheduled me within a week and when I dropped my car off, was given a lift home by one of the mechanics (Andy). Later in the day, I received a phone call with the estimate and when I picked my car up, again such friendly and courteous people. I HIGHLY recommend them. They offer fabulous customer service and outstanding rates. Great job!

  Isaac Hartman
3 weeks ago
Sean was fantastic, trustworthy, detailed and timely in his communication. 100 percent will go back.

  Matt Swacina
7 months ago
Amazing business! Can't say enough about these guys. Quick work on a wide array of issues. Great prices and speedy experience. We'll be lifetime customers!

  James Hayward
9 months ago
I knew it was time for rear brakes on our 2012 Volvo and the grinding sound confirmed it. Our Volvo dealer coulld get us in four weeks out. I called Cascade Auto and they said bring it in around 1pm the same day. Two hours later I was driving home. Amazing service. Thank you Cascade Auto & Towing.

  Joshua Marsh
a year ago
Locked my keys in my car and gave them a call as they were the closest place that popped up in my maps when I searched for someone. They came out within 10 minutes and got my car unlocked within 30 seconds. Guy was super nice and helpful. Got me out of a bind quick. Excellent service.

  Kuldin Kiser
a year ago
Mark and Andy at this place truly are the best. This is the first place I go to for any car-related repairs or questions due to each visit being a very positive experience.I have a very sporadic work schedule as well as an hour-long commute daily, so it makes it hard for me to schedule appointments that fit my availability, especially when and if I have an unexpected issue occur while on the road.These guys are always willing to try to look at my car issue if they have time in between appointments and possibly fix it as well that day (depending on the type of job you need done and their availability). Not to mention they are the most honest car technicians I ve encountered in GR area and will tell you what needs to be repaired now/ASAP and what can wait for now - with no pressure to do it all that day. 10/10 would definitely recommend them to everyone.Thanks again, Mark and Andy. I appreciate your help every timeService: General repairs & maintenance

  A Hart
a year ago
I absolutely trust this mechanic for anything to do with my car. Best service, and they are fully transparent on cost. Can't recommend them enough!Services: General repairs & maintenance, Brake service & repairServices: General repairs & maintenance, Brake service & repair

  Mark Metz
10 months ago
Solid, no nonsense auto repair. Knowledgeable and trustworthy.I've taken my vehicles here for 5+ years when they need repairs, and it's always been one and done fixes.

  Julia Graves
2 years ago
Fast, friendly, thorough; and extremely reasonable prices.This place is my new go to for anything related to cars. They were able to fix my car after towing it there due to a broken main... something. It was an electrical component, and they explained it very thoroughly but also in an easy to understand way (I just forgot what it was called, haha). Andy kept in touch with regular check ins daily, and they had such a sense of urgency despite that I told them there wasn t a rush on it.The prices were beyond reasonable, I think I added on an oil change for 27 and new wiper blades for 16. I almost felt bad because it seemed so cheap compared to what I was used to.Anyways. I can t recommend them enough!!

  Jenna G
4 years ago
Fantastic, quick service at an amazing price! Communication was also great; they're available by phone and email (which they responded to very quickly!). They'll tell you the exact price (including tax) up front, and if they find anything additional during inspection they create a list of what NEEDS to be done versus what could be done. They also give reasons for the distinction between needs and coulds, and give prices for those things up front as well. All together, I got three things fixed on my car for about $150 cheaper than I would have paid for just the one at another mechanic. I will definitely be coming back should my car ever have issues again!

  lisa4954
2 years ago
I had a great experience when I brought in my car. They were able to get it fixed and let me know there is another issue but did not press me to fix it, in fact unlike a lot of places, they let me know it could wait since I could not afford to fix it as well. They were also able to get my car done sooner than I was originally told.

  Mats Holm
7 years ago
Highly recommend!Our car broke down leaving Michigan Adventures and we had it towed to Cascade Auto, leaving it there at 1am in the morning.I talked to them in the morning and they quickly took a look at it. It was the alternator and they thought it be done by noon. By 10:30 they call me to tell me the car was done! The price was very reasonable and the staff very friendly.To top it off, I noticed that the steering wheel that had been pointing to 10 while driving straight now lined up with the road! Bonus points!Great service all around. If I lived closer (we live 4 hours away) I would take my cars here every time.

  CJ Whitaker
a year ago
Found my repair shop for life! Trustworthy and reliable. No bogus fees or up charges, just good honest work for a reasonable price. Definitely felling everyone i know to come here for top tier service.

  Audra Bucy
a year ago
Went in with issues with my brakes and they were able to take care of it that same day. Prices are affordable and just great to work with.

  GRGman
2 years ago
Mark took great care of my vehicle after I became injured and couldn't complete the repair on my own. He also identified a brake issue and suspension issue that Fox Ford missed the last time I had it in. I'd definitely recommend and will be sticking with Cascade Hills for all my future repairs.Services: Steering & suspension repair, Brake service & repairServices: Steering & suspension repair, Brake service & repair

  Sophia
a year ago
Me and my dad experienced car trouble while out on a college visit. We were far from home and needed help. They were very knowledgeable and helpful at Cascade Hills Auto. Funny and nice too. Definitely recommend. 10/10Service: Auto engine diagnosticService: Auto engine diagnostic

  Chrystal Pickett
5 years ago
I have been to Cascade Hill Auto a couple times now! The 1st experience was awesome. They repaired a noise in my brakes that I questions w/other mechanics never was resolved until I found Cascade Hill. I was pleased w/price & outcome! I returned for a repair I was quoted over $500, Cascade Hill repaired just over $300. I appreciate an honest mechanic & will return again just hope not soon lol. Thanks guys keep up great work, great prices & great customer service!!!! God bless

  Carissa M
4 years ago
Honest work. I had to get my car towed here because my regular mechanic was too far to be covered by my insurance. I m glad this is where I was told to go. They took care of my vehicle within 48 hours, they were price fair and did quality work. I would recommend if you re in the area.

  Brandie Batten
4 years ago
Cascade Hills was recommended to me by 2 of my coworkers that have been taking their vehicles to Mark and Andy for 30+ years. I can say whole-heartedly that I have never received better customer service, quick turn around time, and quality, ethical work from an auto shop before. They are impeccable! Thank you so much, Cascade Hills! You have yet another lifelong customer!

  Tom Albaitis
a year ago
Honest mechanics that know their stuff! Andy and company are wonderful and do amazing work! Avoid the dealerships headaches and give them a try, you won t regret it! The only place I take my vehicles and work vehicles!

  Cheryl P
6 years ago
I wish I could give these guys more stars! The best auto repair experience I've had. WHOLESOME HONEST folks who charge REASONABLE PRICES. They were straight up with letting me know the actual issues of my car and did not try to give me a long list of other things to fix or trying to tally over thousands of dollars like how I've experienced at any other shop I've take my car. Such a pleasant relief I found these guys!!They got my car in quick, they called me back promptly letting me know what they found with the estimate, and had it fixed the same day. I'm all for supporting mom &a pop shops. Will definitely be taking my car back here for any future repair needs :)

  Rachael Richardson
5 years ago
Best auto shop I've ever gone to. They got me in promptly, fixed my car right away, for a price that was actually reasonable, and let me know of one other repair that should be done soon (which they also quoted a very reasonable price for), and didn't try to push unnecessary repairs on me. They were honest, efficient, and my car is now running like it did when I first bought it.

  Damon Weber
3 years ago
The quality of repairs has gone extremely downhill here and I am furious with work that Andy has been doing as of late. Yesterday I had the struts replaced on my Ford Focus. I was told that the ABS light was coming on before he started the work which was not true. I was told to take it somewhere else to have that fixed because they don't do that kind of work? Andy then tells me he quit his job 20 minutes ago at the shop. WTH?!?!?Today I took it to another mechanic and found out Andy had damaged a sensor and a wire and now I have to pay another $330 out of my pocket for repairs related to his fraudulent installation of my struts. This is on top of other issues I should have brought up with this work in the past year but I let go. A very big mistake on my part. I will not be contacting Cascade Hills regarding this matter, I will be contacting a lawyer.Service: Steering & suspension repair

  A Guida
2 years ago
I can't say enough good things about this shop. I work on my own vehicles but when I do need to have work done that I can't do this is my go to shop. Work is done promptly, at a reasonable price and I trust what they tell me. They'll point out items that need attention but are not pushy.

  Rod Worthington
6 years ago
Im so beyond impressed with this place! Car died on Saturday (veterans day) while I m at work. 45 minutes from my house. I was able to call cascade hills auto, they came to pick up my car. I was planning on the worst and not getting it back anytime soon. 30 minutes after picking it up they called with a diagnosis. And were able to complete it same day. They also provided me a detailed list of other things i should do for my car soon. Excellent service, excellent customer service. I ll be telling everyone that needs car work about this place!!!! Thank you!

  Jack Lipton
7 years ago
I have been taking my cars there for 6 years now. Always reasonable, never a surprise, and are honest about what COULD be done vs what NEEDS to be done. They are great! I wish they took Amex so I could get my miles! If they did I would give them six stars! ;-)

  Malachi Gallegos
2 years ago
These guys are great! Were able to help me in a difficult situation, had the problem identified quickly and the repair was perfect. They were willing to show me what they had done, as I was curious. The price was very affordable. I would highly recommend them!