Advanced Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  M Walker
2 years ago
Russ is amazing and extremely thoughtful! I love that he took the time to explain the issues my car was having. I highly recommend Advanced Auto Services for its prices and fantastic customer service!

  Deborah Crothers
2 years ago
This is a business worth going to! Best experience with an auto shop ever. Russ is very detailed and won't push repairs on you that aren't needed. Love the fact he takes pics to show/explain what was fixed.Services: General repairs & maintenance, Wheel alignment, Brakes, Oil changeServices: General repairs & maintenance, Wheel alignment, Brakes, Oil change

  Lisa Stewart
4 years ago
Russ does a fantastic job, and the way he explains what is going on, including pictures, gives a lot of confidence in his abilities. It s obvious he has a passion for what he does. He has also very kindly taken time out of his busy day to look into a concern I had by riding in the car to identify what was wrong and explain it without charge. He recently did a ton of maintenance on my older car, and I m very happy with his work.

  Keerthi T Rajamani
7 years ago
I had been taking my car for repairs to those big autorepair shops, only to return frustrated with the level of service and their dishonest means.I decided to look for a local mechanic and found Russ. The experience has been nothing short of excellent. He patiently listens to your concerns and even takes time to explain the repairs and breaks down costs. His prices are competitive, if not slightly cheaper than places I have been to.Overall, the service was exceptional and for once I left a shop, feeling satisfied.

  Julie Way
6 years ago
We were referred here by a friend. We love Advanced Auto Service and Russ! I feel his prices are fair, and he always explains everything thoroughly. Every time I have my car in to be repaired, I learn something about it, and I really like that. I also love supporting a Westside business! I give him major props because he is a small business owner and doing awesome work. When things don't go as planned (for example, some hoses needed for a repair were back ordered), he is communicative and helpful with those things, and super flexible (like letting you drop your car off overnight if you can't make it in the morning). We appreciate his work and honesty.

  Jessica Cronkhite
7 years ago
Russ is an incredible mechanic who truly cares about his customers. He has great prices and is always honest about the work your car needs. I just moved to Detroit and am nervous to take my car to anyone else besides Russ!

  Mrs. Nicole Wyatt
4 years ago
Had an apt at Helen DeVos, pulled in to park and got out and my daughter said mom there is water coming from the van. It was from the side and steaming, I said well it's not my radiator, but it's my fluid all over the parking lot. I googled places and I got Russ. He was so nice when I came in I had no fluid and low on oil also. He checked my van found what was wrong and in a couple hours had my daughter and I back on the road back home to Howard City. Great price, very nice did not lie or try to take advantage. I will use him again. Go see Russ, he is great. And I had to message him a while after this to ask what kind of fluid I needed to buy not to gunk up my system and mix fluids and he got back to me and helped me out over text. He is AWESOME. A++++++++

  Anna Johnson
8 years ago
I cannot say enough good things about Russ. I moved here a year ago with a very old car, and it's had quite a few issues, especially since I worked a job where I was driving it extensively. I had a bizarre schedule, leaving for work at about 5am and not getting home until anywhere from 1pm to 6pm, but Russ worked with me and my ridiculous schedule to get it in and out quickly. He is very honest - I am a young female who clearly knows nothing about cars, and while most mechanics would take advantage of this, Russ actually walks me through exactly what he finds, what repairs he thinks are necessary, and, unlike any mechanic I've met, will even tell you which issues he thinks can wait/aren't important rather than trying to rake in the extra money. Once, I had a flat tire and called him, and he walked me through what I needed to do, despite the fact that I needed to go to an actual tire shop and not to his shop - he was still more than willing to help me. His pricing is extremely fair and his estimates are always pretty much right on, and he never does any work without speaking with you and getting the go-ahead. He is super friendly, knowledgeable, reliable, helpful and all around a fantastic choice. I now have a new car and hopefully won't be needing to see him for a while, but I keep his card in my wallet at all times - I wouldn't go to anyone else!

  Daniel Arreola
9 years ago
Russ definitely has great knowledge about all types of cars! He's been helping me out getting my car prepared for the harsh winter season! Not pricey at all and really friendly service! Will definitely be back again!

  Mark H
10 years ago
Russ, the owner and operator of this business is the most honest mechanic I have ever met. When you bring him your car, he goes through clearly what he will fix to your car, and will even go above and beyond and check for any other problems for free. He saved me money and I have the utmost respect and confidence that he will will fix your car with honest and will get your honest moneys worth. I would highly recommend going here.P.S the place looks a little sketchy on the outside, but don't let that scare you off.I hope you make the right choice like I did.

  Jacqueline Murray
6 years ago
Best place to take your car for any service! Russ is truly an exceptional mechanic with the best prices in town. Was able to repair my car the same day I called for assistance and I couldn't be more pleased with the work done!

  Stephanie Militello Lashuay
8 years ago
I selfishly would prefer no one discovered how amazing this place is. However, I could not sleep well not giving Russ, the small business owner the props he deserves. He is so thorough and his prices are great, and truly goes out of his way, above and beyond. Stayed way past his reg hours to get our car back out on the road same day. Who does that?!?!!!! I found my new forever mechanic!! Please do not hog all his time ;)

  Accounting DEPT
4 years ago
Russ is an amazing auto repair mechanic! I love the fact that he takes the time to explain what is wrong and includes pictures. Prices are reasonable and Russ isn't about scamming people like me who don't know a thing about cars.

  Lori Zrebski
9 years ago
I can't say enough about the great service that I received from Russ at Advanced Auto Service. I was visiting my son and daughter in law for the arrival of their new baby when my water pump went out on my car. I called first thing in the morning and Russ told me to bring it in and he would have a look at it. He not only looked at it, he repaired it the same day so that I could make my 3 hour trip home that day safely. He called for approval of the repairs with a very close estimate of time and cost. When I arrived later in the day to pick up my vehicle he explained everything to me and even showed me the "bad"part. I forgot to mention this was done on a Friday, had he not been so attentive I would not have found any place to repair my vehicle until Monday. Thanks again, Russ. I would recommend his services to anyone.

  Timothy Boulay
9 years ago
A huge thanks to Russ @ Advanced Auto Service. My wife and son were in GR visiting colleges and over 2 hrs from home when she noticed steam from the engine. She called and got an appointment right away. They put the vehicle up on a lift for diagnostics. Although no problem was found Russ and his mechanics did a complete test and inspection on the cooling system, and also wrote down several recommendations for front suspension components that were worn. A piece of mind and a very reasonable fee. Thanks

  Nora Vollmer
8 years ago
Russ is fantastic! Very competitive prices and the work done is unbeatable. I've been coming here for over two years and have had a great experience every time. I would highly recommend Russ if you have any need for a mechanic.

  Jeff Merritt
3 years ago
This is the most honest and professional shop I have ever taken a vehicle to. My 2002 F-150 had its share of issues. He repaired them all and stands behind his work. Fair, honest and up front about everything.

  Ellen Nelson
2 years ago
I was referred to Russ by a co-worker and wasn't disappointed. Russ explained what was going on with my car and gave me a few options to choose from. I am so pleased with his work! So meticulous! Thanks Russ!!Services: General repairs & maintenance, Engine repairServices: General repairs & maintenance, Engine repair

  Peter Markusic
4 years ago
Russ is a fantastic mechanic. Has always done a great job on my truck. Very honest and trustworthy. I wouldn't go anywhere else.

  Joe Beach
11 years ago
I have taken my vehicle in 3 different times for different repairs and have nothing but excellent service. Repairs were performed and completed on the same day. Technician was very detailed about what repairs were made and advised on some issues that should be addressed, but did not pressure me into making the repairs.The place is top notch for any auto repairs backs up all his work with a garuntee. I would recommend this place to anyone who is in need of auto repair and quality workA++ Service.

  Ryan McCarty
6 years ago
My car sat there for over a month before the part even got sent out. Had my car for over 2 months I ended up taking my car elsewhere to get it fix (Ford dealership) where it cost half the price of what I was told by Russ. Will not be going back there again does not now how to keep in contact with you says he will call but never does then when you constantly call he will ignore your call.

  Brian Moore
11 years ago
Very displeased with the lady that answers the phone. Accused me of having very poor communication with my daughter.....seriously? Who are you again? I am in the middle of paying for you fixing my daughter's car without her knowing about it and you're gonna talk to me like that? Also wouldn't remove a diagnosis charge for something that did not require more than 7 seconds of diagnosis. The repair was fair...a little over priced. The technician was fine. Good work it seems. But I will definitely not return due to her horrible phone manners and will definitely pass on the word where I can.

  Kelly Koning-Ramic
6 years ago
I stopped in for an emergency battery issue and Russ jumped in to helping me. He was so thoughtful, kind and generous on the spot. 5+ stars to Advanced Auto Service! thank you Russ!

  Kathy Wykes
9 years ago
I am very pleased with Advanced Auto Service. I had a driver's side door that would not open. After the required parts were ordered, I was able to leave my car with the shop in the morning, walk to my downtown Grand Rapids destination for the day, and return late afternoon to a door that opened! The service was efficient and very reasonably priced.

  Lisa Birgy
6 years ago
Stranded in GR, live 2 hours away, when my alternator went out at 3:30pm, Russ got me in right away and had me back on the road and headed home. Thank you for staying late to take care of my car problems. Very much appreciated.

  Brodey Hill
14 years ago
Had issues with my car, dropped it off at AAS. They found the bad fuel pump, had it fixed and back to me the next day. Great prices, great service. I will be a repeat customer. Car is still running great 6mths later. They always have coupons available online too!

  Idanne
2 years ago
Always excellent service. Been taking my cars there for over 20 years. Honest and fair pricing. Very knowledgeable and does good clean work.

  Joel Wood
6 years ago
I am very satisfied with the work done on my car. Russ worked hard to fix the problem with the smallest hit to the pocketbook. I highly recommend him.

  Domenic Parker
11 years ago
I have been taking my vechilces to Russ @ Advanced Auto Service for the last 20 years & have allways appreciatied his Great service @ a Great price.I have been sending my friend's & family their whenever they have a vechicle repair need.I would highly recommend this business

  Charles Coleman
2 years ago
Awesome customer service as well as timely made room for me on a Friday on short notice highly recommended took care of my issue fairly priced will most definitely be going back