Grand Ledge Lincoln Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sandra Sillaway
a week ago
Amazing customer service. Had a recall on my Lincoln . They came to my work with a mobile unit and took care of it on site . Couldn t wish for any better service. Thanks to the entire very well organized maintenance team from scheduling , reminder calls and the repair .

  Bett Drewyor
a month ago
Morrie's Grand Ledge Ford service is the best. I had four new tires put on today. I was advised potholes did some damage to two of the rims; I did see the damage. I appreciate my service rep and his recommendations to keep my car in good running condition.

  Paul Bechtol
a month ago
Service was performed promptly and professionally. My service advisor went so far as to aid me in using my accrued Lincoln points toward the cost of my service AND informed me that I could apply the remaining points to the upcoming service of my Ranger.

  Alexis Spalding
a week ago
Nice workers. Got my car in fast and had the work done in less then a day

  Ron Heine
a week ago
Quick and friendly service. Lots of smiles and I love the customer waiting area.

  Ann Berry
2 weeks ago
Great experience with Mike Spencer and I appreciate the maintenance video.

  Jordan Joslyn
a year ago
Called ahead to inquire about a couple issues and asked about getting an estimate. I was told to come drop the vehicle off for a next-day appointment. Upon arrival, I was THEN told about a $150-per-issue diagnostic fee (so $300 total), which WOULD NOT go towards parts/labor. Needless to say, I left without dropping off my vehicle.Also, I m not 100% sure who I was speaking with, but whoever they are could use a lesson in customer service as they became quite indignant when I dared to question this process.

  Greg Tooker
2 years ago
We thought we would be stranded for a week after having car trouble while passing through Lansing. Morrie's got us in right away and was able to diagnose and fix that same day, even when they had a full schedule. Krista was great in keeping us informed. They did excellent work and cost was under the original estimate. We got back on our way and are so grateful. They certainly earned my recommendation.Services: Auto engine diagnostic, Auto engine tuning

  Bri
2 years ago
I'm confused why they would tell me I need a full transmission replacement? I took it for a second opinion at a reputable place specializing in transmissions and they were confused as well. I don't know if they thought I would ask about trade in since their lot was nearly empty and my car has low miles for the year. Also wrote down a wheel bearing as a concern and they didn't note it at all in the inspection. The transmission guy noticed it from a test drive without us mentioning. It felt like they weren't looking at the right car. Could barely explain to me or my husband why the transmission needed replacing, they mumbled about metal shaving and that it must have overheated at some point. Had a drain and fill done on it and no metal shavings detected. Overall, paid $90 for my transmission service rather than the $5,000 they were suggesting for a replacement.

  Phillip Glasovatz
3 years ago
I had a vehicle towed to this shop after experiencing power steering assist failure. I was called by a service advisor the next day explaining the issue was covered under an extended recall/warranty and there would be no charge for the repair. A few days later I received a call from the same advisor stating the parts have arrived however the vehicle is 200 miles out of warranty and the repair would not be covered. I understand the decision comes from Ford, however the advisor should not have made this call until they had confirmation that the repair would be covered.Service: Steering & suspension repair

  Tahde
2 years ago
Good place. Took my vehicle in for some warranty work, and they did well. Ended up keeping my vehicle longer than they said. But nonetheless, it was all fixed correctly when actually picked up.

  Robert Bursch
2 years ago
I had the standard oil change, but needed a minor fix - my clock wasn t keeping the right time. My service rep was able to fix that by doing a reset in just a couple of minutes. That took care of the problem!Service: Oil changeService: Oil change

  Judy Gill
2 years ago
They checked my brake pads and tire wear, did the oil change, rubbed out a scratched fender and replaced the battery in my key fob during my oil change/ tire rotation appointment. Super nice and professional!Services: Wheel alignment, Oil changeServices: Wheel alignment, Oil change

  Robert Luttrell
2 years ago
Service team was very friendly and offered to look for possible savings with promotions or coupons. Same staff and continued great service. All members of the team willing to help if the others were busy with other customers or duties. Thanks Mike and Brian!!!Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  gena gaukel
a month ago
Staff is very friendly in the service department.

  Tiffany Bebout
2 years ago
Absolutely love everyone at the collision center at grand ledge ford! Called last Thursday to see if i can get a dent fixed on my bronco they got it in that day and called me monday saying my car was done not only did they give me a loaner they also dropped my car off to my work bc i couldnt leave ! Thank you guys!

  Debbie Kopkau
3 weeks ago
Love working with Jason Brown

  Theodore Terzian
a month ago
Great service as always!

  Art
3 years ago
Very efficient and quick with the recall.I'll be going back if more issues come up.

  Rick Vaughan
3 years ago
Always did good work on my cars was impressed how clean it was when finished.

  Denise [email protected]
2 years ago
Very efficient. Nice waiting area. Friendly service. Not Covid careful.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Debra Rowe
2 years ago
Excellent service and help in buying our next vehicle

  Melissa Parrish
2 years ago
Very helpful and friendly service, work was done quickly. Thanks guys!Service: Electrical repairService: Electrical repair

  seandonahue68
3 years ago
Totally unrealistic trade in value, not willing to negotiate on the vehicle I looked at

  deby stuart
2 years ago
Good service, Michael was very helpful.Service: Oil changeService: Oil change

  Monica VanHouten
2 years ago
Very professional and courteous to their customers

  Scott Jones
2 years ago
Great service!

  Art-Mary Hartig
3 days ago
Excellent!!!!!!!!!

  Evelyn Dungey
a day ago
Wonderful job !!!