Grand Ledge Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Suzanne Lawrence
6 days ago
Love going to Morrie's Grand Ledge Ford. Very professional. I needed my headlight replaced and they got me in the same day. Come to find out that the bulb was just loose. They came and told me before assuming to replace it. Very good customer service. I'll be back.

  Bryana Richmond
a week ago
Newly purchased a vehicle less than 3 weeks ago, about a week after the sale my engine light came on. We reached out to our sales person Lex and she immediately got us set up to get into the service center at the dealership and had Jeff run diagnostics to see what the cause was, ended up just being a sensor that needed to be replaced they had everything fixed within a day of them ordering the part. Everything was quick and so easy on us. Service with Lex and Jeff was amazing!

  Jordan Watson
a week ago
I was extremely happy with Chris and the services he provided in repairing our vehicle in a fast, courteous and professional manner. He made sure to keep me updated on the status of the vehicle and had it back to us sooner than expected! Thank you Chris!

  Jim Stone
2 weeks ago
We missed our 3pm appointment but they were very cooperative and reserved a 4:30pm time the same day. Service was fast and very professional and I liked the video display of their work on our vehicle. Well done guys!!!

  Pat Basgall
a month ago
Service was prompt and efficient. Jason Brown has always done an excellent job in managing service on my car. I have been using the dealerships at this location for 36 yrs and have rarely been disappointed. Thanks to everyone involved.

  Andrea Wells
a week ago
I am very thankful for the Morries staff and my service manager, Jason. He made sure to explain the situation, give me a good time frame for repair and had my car done earlier than expected.

  Andrea Daniels
2 weeks ago
The repair on my truck was done quickly and professionally. When I picked up my truck I found that they had surprised me by washing my truck. It really needed it and I haven t had time this week to do it due to an emergency within the family.I greatly appreciate everyone who worked with me and my truck.Thanks again

  King Holmes
a week ago
This place has the greatest Service Department!! I appreciate Mike s communication and follow through. By far the best!! So glad I purchase my vehicle from here!

  Denny Blue
2 weeks ago
Warranty work is always excellent.Bringing a problem to your garage is always met with a diagnosis fee.Staff is always polite but no longer willing to solve small problems on the spot.Diagnosis fees seem to be more important than customer service or keeping return customers.These are my feelings. I do realize that running a business is for profit but reasonable limits should be kept in mind.Sincerely,Dennis Dingwell

  Lori Hutting
2 weeks ago
I needed a new clutch on the used car I had purchased just over a year prior from Morrie s Grand Ledge Ford. I had gotten an extended warranty when I purchased it, however the clutch wasn t covered. I would have had to pay over $2,000 to get it fixed. My service advisor, Chris Ruswinckel, was sympathetic and honest with me and did some work to get the price reduced. He got the finance director involved who called me to explain in detail (that I could understand) how the warranty worked and that it was still worthwhile to have the policy for electronic repairs. The director was able to reduce the price a bit. The fee would still be over 2K. However , Chris worked with the service department, the dealership itself and other departments to reduce my bill further. He went above and beyond to help me out and was able to get the price down to $444. Thank you, Chris and Grand Ledge Ford for your help. In addition , I would like to thank the driver of the shuttle for making my ride back and forth a pleasant one. All of these factors solidified the reason I have been coming back to GLF for over 20 years.

  Gina Feguer
2 months ago
Had a great experience with the service at Morrie s Grand Ledge Ford. Michael assisted me with getting my car checked in and out. He was fast, efficient and friendly. He took the time I needed to understand everything. Very impressed with the service.

  Julie Ritter
4 days ago
I only go to GLF because of 2 certain people. They are Jason and Jared. Yesterday I took a vehicle in for routine oil change and Jason assisted with that for me. Always so nice and courteous.

  Tena Kuchar
a week ago
always friendly, professional and keep you up to date with whatever you stop in for. I have been a customer for 13 years. Thank you for caring about your customers and their needs

  Bernard Malenfant
a week ago
Always friendly service. Pretty fast service my last time there. I do pay for maintenance package included in my payment of my truck.

  Barbara Follo
3 weeks ago
The young man, who was talking care of my service did an outstanding job. He kept me informed, He was really personable and smiled, which made you feel you were in good hands. Thanks.

  Jake Wier
2 weeks ago
Reliable service, but always seem unwilling to go the extra mile such as updating the car's software. Check your keyfobs to see if they actually cut your keys. If your battery dies, you might be screwed.

  Roberta Heinze
3 weeks ago
I was there first thing Friday morning. I was told it would be maybe an hour as I was staying until it was done getting the works. It was done in 30 minutes if not sooner. Would definitely recommend Grand Ledge Ford.

  Eric Staib
a month ago
The staff at Grand Ledge Ford went far and above with service and acts of kindness. Thank you so much for delivering my vehicle to my place of work rather than picking me up, taking me back to the dealership, very kind of you.

  Delores Mitchell
a week ago
I had a oil & oil filter change with all fluids topped off. Tire rotation and check tread depth. And finally a wash for my pollen covered truck. I watched a video on all check points of my 2022 Ford Maverick Truck. I had my truck for two years now. And still receive great service. I recommend using their services if you've purchased a vehicle from Morrie's Grand Ledge Ford.Services: Tires, Tire rotations

  Thomas Becker
a month ago
Both Micheal & Jason have helped me and answered my questions on my 2019 Ford Fusion Titanium Hybrid. Their Exceptional Customer Service (Customer comes 1st mentality) is what has "Won Me Over" and Morries Dealership in Grand Ledge, is now my go to place for questions/problems with the car. I appreciate you guys.

  Brock Post
2 months ago
5126 Michael Spencer is AWESOME! The service at GL Ford has always been top notch. I usually ignore surveys due to the quantity of them I get (from any business that has my email, I don't mean GL Ford specifically), but I want to praise today's "above and beyond" service. My FOB was randomly not being detected by my Ford Escape, so I randomly could not start the vehicle or unlock it because I also did not know the key code for the keyless entry (the previous owner did not document the password). I also lost my 2nd, backup FOB. I was stressing out, so when it got worse, I went to the dealership as an unscheduled walk-in, I had no appointment. Instead of insisting that I schedule an appointment and wait, Michael went out of his way and fixed all 3 issues for me in about half an hour. He replaced the second backup FOB and reconfigured both, and he reset my keyless entry password. We confirmed everything worked. I was SO relieved! Grand Ledge Ford is the BEST!

  Jim Jackson
a month ago
The service department was great the individual helped me Jason was real good and they even brought the car to me back home which was very nice

  Patrick
2 months ago
Check in was quick and easy. Received a ride home. Work was completed faster than I expected.very good experience

  Jordan Schmaltz
a month ago
I always have a great experience coming to Morrie s! I can always count on Micheal Spencer for helping me with service every step of the way!

  Rosanna Houston
7 months ago
I had the pleasure of working with Mike. He was very thorough, professional, personable, and polite. He kept me with texts or phone call updates letting me know the status of my vehicle. I appreciate my experience with Morrie's Grand Ledge Ford. Everyone was very kind. I even enjoyed riding the shuttle to my destination. The driver was friendlyand kind hearted. May God bless you all to have a very prosperous business. Thanks for your service.Service: General repairs & maintenance

  Joyce Van Dyke Van Dyke
a month ago
Friendly, reliable , & professional service. Done in a timely manner. Trustworthy . Fair price for the works oil change.

  Dean Austin
a month ago
Took it in for an Oil change and the tires were not properly inflated. They also failed to reprogram the tire sensors. Plus service advisor handed me my key and said vehicle was outside and pointed. I felt like I was inconveniencing him.

  rick goerge
7 months ago
The oil change they did was done rather quickly and appears correctly but I had scheduled 3 vehicles for oil changes just days before our 4500 mile move to Alaska.when we arrived for our 2:15 appointment we were notified that that appointment was good but our 3:30 and 4:00 appointments were not showing. Luckily the GT350R was just going in a trailer so the service wasn't that important but I had to figure out how to do an oil change on our Explorer before our trip (all my tools had already been taken by the movers). This also made me pay out of pocket for the oil change when I had already purchased the service plan through the dealer. The service rep stated that their program will not allow them to make more than 1 service appointment on the same day under the same name. Had they told me this ahead of time I could have put them in my wife and daughters name as they were driving the vehicles out there. The service rep made no attempt to make things right and basically told me "sorry the appointment isn't on the books so you will have to reschedule" (which I didn't have time to do before leaving).Service: Oil change

  Michael Bowers
2 weeks ago
I dropped off my vehicle and the service representative was very helpful. It didn t take long for the work and I was out of there in no time.

  Brian Almy
3 weeks ago
Everything was done correctly, the check in was great no problems and the check out was as great, bonus I have points on my account which I used!!