BMW of Grand Blanc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Fred Edmond
11 months ago
This was my first BMW purchase and it was an incredible experience. Diyar was very responsive and his continuous communications made for a seamless and smooth transaction. Highly recommend asking for him. Oh yeah, the X5 m50i is pretty awesome too!!!

  Lydia Youssef
a month ago
If you are looking for a pleasant experience buying a car, go see Ryan McCaughna in Grand Blanc.Ryan is professional, informed, and knowledgeable. He helped me narrow down my options and made the process easy. He went above and beyond to make sure I had everything needed before leaving the dealership.

  Katie Senter
8 months ago
I am a new owner of BMW. I bought a 2022 x5 msport package. I ve been the owner for 3 months. I came in today with a list of technical questions.Natalie the BMW genius was very helpful. She was able to resolve all of my issues. Chris in service was also a pleasure to work with.

  li nikki
2 months ago
I am Chinese and my English is not good. I bought a Mercedes Benz. Diyar patiently walked us through the process and made everything go smoothly. I'm really grateful to him. We are very happy with the car, it's really great

  Nicole Schuster
2 months ago
Unfortunately, I no longer patron this dealer after a terrible experience with service.I took my BMW here religiously for every oil change. During my last visit I was informed that the drain plug was stripped and leaking oil. They told me I must have taken it somewhere else to have the oil changed, which I hadn't. They quoted me for a whole new oil pan as a fix ($$$$)The funny thing is, I park in the same spot in my garage every day and never had an oil spot on the garage floor before this day. I asked to look over my oil change records with them to prove I had all of my maintenance done with them to which their reply was, "this doesn't tell us you have not been somewhere else in between visits".Come to find out, there are a few options for when a drain plug is stripped and this dealership only offered me the most expensive one.Their dishonesty cost them a loyal customer.

  Charlie Goetz
a year ago
My father, wife and I have worked with Ryan for over 15 years. He has helped my wife and I with over 10 different vehicles. Ryan is the gold standard when it comes to service, experience and understanding. Whether you are looking for your first car or an ultra luxury vehicle he is going to make the process easy and exciting.Ryan is a true professional of his craft. He is NOT the stereotypical car salesman. He is professional vehicle advisor. 10/10, golden standard, numero uno.

  Xi Lin
8 months ago
This was a bad experience for me. First time here for an oil change. Change the oil and get the car. The car was found to have been scratched. No apology from any staff. Just want them to know now. Take care of your customers' cars while you're at work

  Thao
a year ago
Just recently purchased a new BMW x3 from this dealership with the help of Andrew Krueger. He was friendly, kind, efficient and made the entire process an easy and positive experience. Andrew listened to everything we said and gave us all our options without making it difficult or confusing. Attention to detail, amazing customer care makes this dealership a winner. Highly recommend!

  Cindy Childs
5 months ago
I bought my first BMW from Diyar last June. He is a very kind, thorough, trustworthy person. He made the transaction very easy ..but this man went above and beyond 4 months later. I was in an accident and my car was totaled. Chris in the service department and Diyar helped take care of everything, including with the insurance. They made a difficult situation as smooth as possible. They not only have my trust they have my loyalty. This place is amazing with employees like Diyar and Chris. Thank you for all your help.

  Tim Ebbecke
3 months ago
The buying of my used 2020 BMW was a good one for the most part, or so I thought. They do the normal "I am giving a great deal" as its a dealership and that is to be expected. However, things really went sideways once I left the dealership. I bought my car and signed the preowned paperwork agreeing to what it had on it. This was not my first time buying a car and I understood the process and read what I was signing. One of the things I did NOT pick up on there was that it said it got tires in the January before my May purchase. What I did not think to check was if the tires A. had dry rot or B. if they were actually new or if they were actually 3 years old and just had not been used. This came full circle to my finding out because one of the two dry rot tires blew when I was on a major highway with a member of work with me. This tire blowing because of the dry rot caused my car to spin out nearly causing major bodily harm to myself and my passenger. Quite honestly I do not know how I avoided major injury. I then brought my car to the BMW in the current state that I live in to get service done and they informed me of my other dry rot tire that was installed the same time as the one that was installed. They informed me of the manufacture date on the tire and how I can check that with the preowned paperwork I had. They also went as far to say that they would have my back in proceeding with bringing this up with Grand Blanc BMW as "this was not an ok condition to sell a car in" . All in all I just wanted Grand Blanc to own up to its mistake and at the very least make the slightest attempt to make it right. Instead, I was met with "I am sorry your tire blew" like it was not something that was completely avoidable. Now I have to take time and money that I do not have to replace all the things that they deemed safe to operate as was as seeking the legal avenues that my attorney has presented me with should I decide to go that route. Honestly, I do not write negative reviews often. However, this legit could have killed me and hurt god knows how many other people on the highway that day. I waited over a month for a good faith effort by them to make some effort. They choose not to and choose to try and pass the blame and now here we are. IF YOU ARE BUYING A CAR HERE, THEY ARE GOOD PEOPLE, THEY ARE PLEASANT TO TALK WITH, AND I AM SURE THERE WAS NOT ILL INTENT TO CAUSE INJURY OR BODILY HARM. HOWEVER, IT DOES APPEAR THEY WILL TRY TO SKIM CORNERS TO SAVE A BUCK SO I WOULD SAY WHEN YOU BUY FROM HERE, MAKE SURE YOU DOUBLE AND TRIPPLE CHECK THE WORDING OF EVERYTHING THAT THEY SAY. I WOULD HATE FOR WORSE TO HAPPEN TO SOMEONE ELSE AND THAT IS WHY I FINALLY DECIDED TO WRITE THIS REVIEW.

  S Y
6 months ago
I purchased my first Bmw and the experience Was incredible, very friendly and my salesman Diyar was very friendly helpful. Explained the process made it very easy experience for me and I m very happy with the Bmw that I purchased from grand Blank Bmw thank you and keep up the good work.

  Glenna Hart
a year ago
Sheena Labelle gave top notch customer service. She kept us updated throughout the whole process and made sure it went seamlessly. 100% satisfied!

  Cody Gehrig
a year ago
Awesome place to buy a BMW. The manager TJ Slivka has a great sales team and always makes sure you re well taken care of. Not feeling pressured to buy a vehicle when I m in there makes me feel comfortable. Just know youre in good hands and ask for Andrew Krueger, he is the best.

  Erik Lince
6 years ago
Dean Lakey was absolutely great to work at Grand Blanc Motors. My number one comment about this auto dealer ship would be that the entire staff provided me with a high level of professionalism through out the whole process of ordering my vehicle directly from the factory to the point when it arrived at the beginning of May 2017. Awesome Customer Service.

  Alex Kanneth
11 months ago
Bought my BMW M235i Convertible here today! The process was super smooth. Ken Green was very professional, friendly, and knowledgeable. I highly recommend this dealership for a new or used car. Service is always great!

  Hollie Hosler
a year ago
Went to this dealership a month ago, inquiring about a new vehicle. Andrew K went above and beyond with his customer service. He was attentive and very knowledgeable. He listened to my needs and I m currently in the process of building my car. He s been patient and answers any questions I throw at him. Cannot wait to go back in to purchase soon. Overall great experience. Highly recommend!

  Aspect Schummer
a year ago
Mike Gabler was one of the best new car salesmen I ve worked with! He was professional and polite with an excellent knowledge and helpful demeanor I would highly recommend Mike and BMW Grand Blanc! I ve never had a salesman s be as humbly tenacious in trying to make me happy and win my business!

  Manik V
a year ago
It was a pleasure dealing with Sheena during the purchase of my certified used X6. She was very knowledgeable and helpful. She had answered all my questions. I will be very happy to work with her in the future if I am considering replacing my vehicle or getting another one for my family. I wish her the best.

  Ali Moubarak
a year ago
I worked with Sheena and have nothing but great things to say about her. She found my wife her desired truck within 24 hours and wrapped up the sale the next day. She was very upfront and honest. I would definitely recommend Sheena for all of your auto needs.

  destiny curley
a year ago
My husband and I had a wonderful shopping experience especially with the help of Andrew. He is extremely informative and knows his stuff, he helped us find the perfect car thank you once again. Would definitely recommend him!

  Raleigh Horne
6 months ago
Customer service there has really gone downhill. Ever since Randy Wise bought it the service has been terrible. Calls to schedule service go unanswered and they don t return phone calls. Been getting my BMW s serviced there for over 15 years. Will be looking to go elsewhere.

  Larry Ouellette
a year ago
Sheena is the coolest sales woman! She was absolutly honest, hardworking and efficient! I had the best car buying experience ever with this woman. She's a pleasure to work with and easy on the eyes.

  elizabeth rosencrantz
a year ago
Sheena LaBelle is an amazing saleswoman! She will go above and beyond to make sure you have a smooth and stress-free experience. She is friendly and always happy to assist her clients!

  Christine Nietzke
a year ago
I had the best experience working with Andrew Krueger when I bought my new car. As luck would have it, my trade-in vehicle broke down 1.5 miles from the dealership as I was on my way to take delivery of my new BMW. Andrew went above and beyond to help me and get me back to his dealership. I have not experienced this kind of generous customer service anywhere. Thanks, Andrew!

  Chris Carlson
a year ago
Had a excellent experience, Diyar was very knowledgeable about the X3 we bought. He took time on his day off to come in and assist us. Also walked my wife through the set up of the car. Appreciate all the help.

  Nadia Mukhtar
a year ago
Very nice ,showed us what she have took her Time love my car the service is great wonderful lady

  Lei Zhou
a year ago
The best purchase experence ever! Everybody is professional and honest, Sheena is the best!

  Syed Raza
a year ago
Incredible staff, highly professional, value your time and your emotions! Diyar in sales is a gem! He will make your deal happen for you!Chris GM - beyond fantastic Stephen and Troy (finance and sales manager) will welcome you and provide the utmost hospitality.. You cant go wrong here!Brent service Director- boy what a person! He will go out of his way to make sure your vehicle is always maintained above all standards..Randy Wise is the place to go Highly reccomended!

  Lynette Motter
a year ago
Would love to recommend Sheena LaBelle for your vehicle shopping needs. I have known her for over 20 years. Shes beautiful both inside and out and she will do you right!

  Genna bovill
11 months ago
Diyar is the most AMAZING! Actually, all of the support staff were outstanding. This team truly executes luxury customer service!