Maverick Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  salvatore russo
4 weeks ago
It was pleasure to purchase a vehicle (Ford Edge) from Dave Rickard. He is a down to earth person and is very knowledgeable about the products. The Finance Manager Zeno Foley is also a pleasure to work with to seal the deal. He's straight forward and very helpful. The entire staff is friendly!! My Wife and I Thank both of you. You won't go wrong buying a vehicle from Maverick Ford.

  Susan Hurt
a month ago
Recently had to have the engine replaced in my 2019 Escape - a shock with only 31,000 miles on it! But it was still within the warranty time so it was covered. I'd like to thank Shawn and the team that got my Escape on the road again. I called often for updates and Shawn was ALWAYS professional and helpful - including finding a loaner for me. Greatly appreciate such a good experience that could have been really difficult.

  Brian Dake
2 months ago
I went to look at a vehicle for my wife last Friday. I looked at the reviews for this dealership and saw many positive reviews and, in particular, many of them directed towards Patrick who is one of the salespersons there. The vehicle was immaculate, fairly priced and Patrick was my salesman and all the reviews were true. I had a great experience, not only with him, but with everyone at the dealership. We would definitely recommend them and go back there!

  Care bear Cl
4 months ago
I called this morning and asked about a truck they had and asked them to hold it until I could get there. Patrick was so nice and friendly and held the truck for me and he met me in the lot when I got there. He joked about me hitting a deer. It was the smoothest transaction i have ever had at a dealership. Their work ethic and integrity speaks for itself. They took care of the plate transfer for me. I would recommend them to anyone.

  David Gilbert
2 months ago
Had a flat tire on an older truck. The spare would not release so I drove across to Maveric Ford. All the sraff was friendly and ready to help. After they made best effort to get the spare to release it was clear that wasn t happening. They did not have the correct tire size in stock and could order for delivery next day. Parts manager wasn t happy with the delay and search out for the tire at a local retailer. Finding one the sent a runner to retrieve the tire. Changed in 15 minutes flat. All of this was in the cold wet parking lot as they refused to drive the truck to avoid damage to the rim. The service department went way above just good service. Everyone I dealt with was concerned with getting me back on the road that day. Plus went to pay my bill labor charge was to replace, mount, balance the tire and did not charge for time spent fighting the spare. Total bill way under $200 including the cost of a premium tire. Kudos to service department. I will definitely make the trip when buying a new vehicle. Such service starts at the top. Thank you MAVERICK FORD for going above and beyond to meet my needs. David J Gilbert

  Cindy Oswald
4 months ago
The sales people are awesome in particular Patrick. He sold me a 2020 Ford Edge & I had a great experience working with him. Love the SUV. I would buy from them again in the future.

  Tim Zimmerman
10 months ago
My super duty needed an oil change and checkup before we spent the summer in Canada. Appointment was easy and service was down quickly. Glad I got it done here.

  Kevin Frappier
a week ago
Great service and friendly staff. Best dealership I've been to in a long time.

  Jenna Card
6 months ago
Highly recommend Patrick! He talked to us about each vehicle we looked at, was not pushy or try to sell us on something we didn t want. Answered all of our questions and was efficient with all of the details and what we needed to do to get us on our way with our new vehicle.

  tania dossey
5 months ago
The mechanics here have been a great help in fixing up my husband's truck.Thank you for helping keep us on the road!

  Steve Schroeder
7 months ago
Maverick Ford has outstanding service! Easy scheduling, they can easily accommodate changes for additional service. Quick and great service!

  Nancy Urban
a year ago
The team at Maverick is top notch! I found myself suddenly needing to buy a vehicle and they made it an easy and smooth experience. My first time buying a used car and I couldn't be happier! Patrick and Deno managed to get me into a used SUV that's absolutely perfect for me at a great price. Not an easy task, as I am a tough to please customer who does extensive comparison shopping before I buy. I also appreciate that there were no attempts to pressure me into something above my budget. I absolutely LOVE my new (to me) Ford Escape!!!! To sum it up, Maverick Ford is a GREAT place to buy a vehicle!!!

  Bjani
a year ago
Recently bought a 2021 F150 from this Ford dealer, Horrible experience. I ordered the truck to get delivered when it came it wasn t detailed nor oil changed, Was told it was clean and had no problems 1 day later a Exhaust ticking noise called the dealer they said there s nothing we can do. DO NOT RECOMMEND TO ANYONE

  Ralph McDonald
a year ago
Good service as usual. They found the right parts nearby and were able to complete repairs to my F150's 4WD system as scheduled. Going on 200K miles / 11 years and maybe going to 300K

  Lauren Jansheski
a year ago
We purchased a $45,000 truck from Katie, a saleswoman at Maverick Ford. She shared with us how important honesty was to her, and that this was the reason she switched jobs from another dealership to work at Maverick Ford. We test drove the truck, filled out paperwork and chatted with her for a couple hours. She was friendly and repeated to us the importance of honestly and her commitment to her customers. We bought the truck and that same week the check engine light came on in the truck. We tested to see what codes were coming up and it was an engine misfire. At the same time (still within the first week), the truck became very squeaky and we had to go get the u-joint replaced on the rear driveshaft. At that point we contacted Katie to let her know, and she said she would get back to us, however she never did. We brought it to the Ford dealership by us and it turned out all the cylinders were misfiring. We are now on week 3 and the dealership's business manager at Maverick Ford let us know we were out of luck. We expected and hoped for honesty and quality. We would've expected their service techs and mechanics to make sure everything was good before selling it. We have been to wonderful dealerships in the past to purchase vehicles and we will be back to those places rather than choosing Maverick Ford again or recommending this dealership to others.

  Michael Smith
7 months ago
I highly recommend Maverick Ford in Gladwin. My salesman, Patrick, was honest and kept me informed throughout the build process of my Maverick pickup.

  Dave Osowski
a year ago
Do not trust this service department for anything. Prior to bringing my truck in for a complete diagnosis run on it I told him what error code I received and was simply told that both turbos need to be replace. I received no printout of any diagnosis ran on my truck. The engine light was still on and the battery was dead when I picked it up which leads me to believe that they ran no diagnosis on the truck at all. I have always received full diagnosis printouts from other Ford service shops in the past but with me being new to this area I had no way of knowing how pathetic they are. Go anywhere else but avoid this place at all costs!Follow up. The issue with my truck was timing chains. The turbos were fine. Replaced timing chains and everything is fine. Stay away from this place for any service issues!

  Alea Bristal
2 years ago
They sold us a great used Explorer that we are of course thrilled about. Richard and Zeno were wonderful to work with! Richard showed us how everything worked in/on the vehicle,, Zeno.went.over the paperwork. Both were wonderful! Overall, this Dealership is a Great Place to check out New and Used vehicles. The sales people weren't pushy and were pleasant to work with. Definitely worth checking into on your next car shopping list!

  David Arnot
3 months ago
Oil change and rotation,no issues,washed my truck,fair price,reasonable timeHad to edit,I no longer go there,on 3 different occasions, they did not check all fluids and after checking air filter,they did not secure the airbox closed.its tight and difficult, took me a few minutes to close,but they shouldn't open it if they can't recluse it,trying to add on sales.

  TonynSue
3 years ago
Called the service department to have a couple of recalls taken care of. Spoke with Shawn and he said he would call as soon as the parts were in. He called me in a timely fashion, and got me in two days later. I didn't get the employees names in the service department when I arrived, but all acted professionally and were very friendly.The waiting room was clean and orderly. The work was performed in less time than I was told it would take and they even threw in a free truck wash.When I'm ready to buy a new vehicle, I will be shopping at Maverick Ford.

  Dawn southern
2 years ago
My husband and I are new to the area and we were looking for a garage that could service both my Ford flex and his Ford F150. I made an appointment to have the flex serviced for a basic oil change and informed the check in person that the tire light keeps coming on Indicating low pressure. He said they would check it out for me. At check out I was told I had a right rear tire valve leak that was pretty bad and needed fixing but they were unable to fix it because the machine was broken. I live 20 to 25 minutes away from the service station so driving back home and trying to come back another day was not an option for me. Only recommendation he made was go down the street and try a few tire places that might be able to help me. I did go down the street and one of the places was able to get me in. When they check the car it was found to have a screw in the tire not a tire valve leak. It was fixed for me so I could drive back home safely and without worrying of flattening the tire. Needless to say My husband and I are extremely disappointed With Ford service department oversight. It appears that it possibly wasn t even looked at Leading us to believe that quite possibly other errors were made in basic service for an oil change or if correct service was even provided. It s easy to just check some boxes and no one would know the difference. We are now left to scout around .. ask people in the area for recommendations for a reputable service provider who can do basic service for Ford vehicles one in which we feel comfortable that we are actually getting the service we expect and honest information. Hopefully this review will save others from experiencing this kind of service. That being said it should be noted The facility was very clean and the staff there that I made contact with were friendly. Thank you

  Tish Murphy
2 years ago
I bought a new Explorer right before the moving to the area. I have had to take my vehicle in 3 times to Maverick. I have not had good experiences 2 of the 3 times. Each time I have been told to take my vehicle to where I bought it. I am disappointed in the way I have been treated.Update 1/13/22: I just brought my vehicle in for warranty work. I feel that Maverick Ford has made significant improvements. The phones were answered promptly, I was kept informed of what work was done, and the vehicle was ready when I needed it to leave town. Sean in service was pleasant to deal with. I felt valued as a customer.

  megan libkuman
a year ago
My experience with Maverick was excellent! Brayden went above and beyond to answer all my questions and meet all needs in regards to our new truck. So pleased with the vehicle and knowing I can reach out if I need anything else! Maverick s got your back

  Carly Campagna
3 years ago
I live 2.5 hours away, and they made this buying process a breeze! Very professional and did all that they could to make this deal happen for me. They ran numbers a few different ways for me without hesitation. They even stayed open late due to us not arriving before closing with the distance we needed to travel to get there. Richard was so helpful and kind. Very professional and so happy with our experience there! Thank you Maverick Ford!

  Jennifer Mccormick
2 years ago
Josh and Shawn went above and beyond for me on 10/19/2021. I work across the street and had an oil change scheduled I was called to go to another store and they got my car done for me in record time and even allowed me to come back after work to pay for my oil change. These guys are amazing would totally recommend to everyone. This is my go to for all my car needs

  mike rose
2 years ago
I want to give a big thank you to the service dept at Maverick Ford. From Rich who took the original call, Shawn S. for making it a pleasant experience. The driver who took me home and then picked me up again. Of course , the tech who did the repair,Tom B. Thank you for getting us back on the road in a very quick and timely manner. GREAT JOB!

  Larry Tylutki
a year ago
You failed terribly! Thanks for wasting months of my time! I signed up with your sales team on a waiting list to order a new Maverick hybrid only to find out the window to order had closed and NO ONE from your team contacted me! So now I guess I llOrder a Subaru! Thanks again! No excuse for this! Sorry doesn t correct it!!

  Ron Francetic
5 months ago
Always fast to get you in for your appointment. Explained everything that needed to be done and approximately when it would be ready. Nice to have vehicle washed after service complete.

  Monica Flood
3 years ago
I stopped in to inquire on a vehicle I was interested in. Was greeted by a really nice, professional, guy by the name of Brayden. After looking at the vehicle I went home to discuss it with my husband and think about it. When returning the next day, I brought my car in to be looked at for a trade in. I test drove the vehicle I was planning to purchase. When I came back to discuss #'s. I was told by a (manager) Zeno that the price on the sticker was wrong. Mind you this vehicle has been sitting there for a couple weeks with the same sticker price. First let me tell you that he introduced himself to my husband and I. Didn't ask us our names or anything. Started off with I'm sorry I don't know how it happened but that's not the price for that vehicle. When I said what do you mean I just looked at one yesterday a year newer with half the mileage. He replied with I should go buy it elsewhere. Really bad for business telling customers to go elsewhere. Specially over a 2 thousand dollar difference. My husband was immediately upset and ready to leave. I have heard bad things about this place but was willing to take a chance. By all means spend the little extra on gas and go elsewhere. Where your treated well & valued as a customer. With great customer service. My girlfriend and her husband bought a truck a couple months ago from here and they left the first time they walked in to talk to someone because the (manager) was bad mouthing a previous customer in front of them. So they left and then came back. This is very bad for business. Definitely will never go back not recommend this place to anyone.

  Shannon Zimmerman
4 years ago
I have purchased two vehicles from maverick ford and always have a great experience. We are from out of town and when we get to the dealership everything is lined up and ready to go, makes things nice quick and easy. The salesmen are friendly and great to deal with. I will always turn to Maverick for any of my transportation needs!