Discount Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Doug
a month ago
Purchased BF Goodrich KO2 tires from this store for my 2500 HD truck. Tires constantly out of balance and complained to the store multiple times and got no where. Then went in this last time and tires were worn down to 3/32 s and they only had 29k for miles on the tires and rated for 50k. They then tried getting me to buy more tires and only were going to give me $800 credit back on the junk tires they sold me. Paid over $1900 for the tires and should have got a full refund after dealing with them constantly being out of balance and complaining and getting no where with them on the issue. Clearly was an issue with the tire when they wore to 3/32 s after only 29k for miles. My truck is almost new as it was a 2021. Will never purchase tires again from them as they should have done the right thing and refunded me back my money for defective tires!

  Kara A.
6 months ago
It is rare to find even decent customer service now a days. Tyler is exceptional on the phone and in person. I ordered a set of tires thru them and scheduled an appointment. My wait time was as normal as anywhere else. They do accept walk-ins but. keep in mind other people with appointment are first. Definitely recommend .

  Jeff Lapham
5 months ago
Called from my home town of Houghton Lake for a 4 tire replacement quote on my 2003 Chevy Suburban (4�4) and after getting said quote from the assistant manager Mark, I went ahead and drove the 55 miles for the great deal.Upon arrival, I spoke with Mark of which we had a little miscommunication unfortunately in regards to the type of tire I needed for towing heavy loads, but Mark sacrificed the additional cost and went ahead giving me the higher priced upgrade to keep his word and keep me as a lifetime client!!Thanks Mark.... your the best!! Sincerely, Jeff LaphamRocky Mountain/ All Terrain LT265/75-16(10ply)Load ELove em so far!!!

  LoveaHusky
4 months ago
Called to schedule winter tires to be put on. They said it's "via walk in...just come in anytime." I try to call them for 2 days in order to check wait time and the phone rings and puts you on hold indefinitely. I drive to town and the line is unreal. Phone ringing off the hook. Finally get service and must make an appt. It was afternoon and they said it would be done at 9 pm. So made an appt for next day and he says, "it won't be done at that time though. It could be 1.5 hrs." Then asks "are we on the same page?" Yep, we are...not going back. Called to cancel my appt because of bad weather and no answer. Ridiculous.

  Chris Bielski
2 months ago
Very nice and polite staff. Hope to do more business with them, in the future. Chris, Zips 45th Parallel Harley-Davidson.

  Marty Zoerner
6 months ago
It's a tire store manned by a young crew. They do what's needed with the oversight of a good manager, but they are not on top of their game.Specifically, they did not save a defective tire for inspection as required by state la, which I had inquired about the day before. They missed that other TPMS needed to be replaced when replacing one in the wheel of the defective tire. Therefore, after I paid a very reasonable price to have one replaced, they still couldn't sync it with the car because of the others. I felt like I wasted time, money, or both.

  Mike Stockton
4 months ago
Very bad experience at the Gaylord store! dropped 2 wheels off to get snow tires put on and they weren't done on time when I was told they would be and being directional it seems like they would know to not mount them for the same side of the car but nope. Most likely will not be going back and I recommend using Meekhof tire! They are way more professional that Tyler will ever be at Discount Tire!

  Bradley Jay
a year ago
10:30 appointment. Had 4 new tires installed and was out the door at 11:00!Plus they beat the tire place across the street by $150.Excellent tire buying experience, great staff.

  Mark Troilo
2 years ago
Haven t seen this since I was a kid!!! Pull up & they check the air in all your tires, even trailer tires! They ll even re torque your wheels if you re concerned, while you wait in the vehicle!!! I didn t even buy my tires from Discount but I will from now on!!! Thanks guys!!

  Carmen Hildebrand
2 months ago
Great service in and out the most important they had my tires in stock

  Noah Smith
5 months ago
Very satisfied with the service they helped me out got my truck in and out. Highly recommend this discount tire in Gaylord good customer service.

  KurgerBurger
a week ago
Clean, front staff sometimes gets busy so might be a wait but overall a good business.

  JL
5 months ago
Professional and courteous. Punctual. our 4th set of tires thru this company and have never had an issue. Highly recommend theis facility and its staff

  Adam Fredell
4 months ago
Busy busy busy. Had to make an appointment for some ATV tire repairs. These folks are overworked and under staffed yet they still managed to do a great job.

  Kaled Khaznehkatbi
9 months ago
Tyler went way above & beyond all across the board. He turned a very inconvenient tire replacement situation into a smooth easy process and provided a level of professionalism and service I wish I could encounter always. Store was clean organized and filled with happy customers.

  Chris Wormell
2 months ago
Need 2 used tires had a good experience there. Will do business with again.

  Lynn G
11 months ago
This is the second time I ve used this location. Great service the first time. Long wait as I didn t make an appointment. This time I used online appointment for 8:30 am, it s now 8:53 and my car is still sitting in the parking lot. A little disappointed. I could have been here at opening and waited. So making an appointment in my opinion doesn t save you any time. You are not locked into that time. I arrived 10 minutes early. This is why not a 5 star

  Robert Woodworth
8 months ago
I am Very pleased with Discount Tire . They got me in quick and out quick. And I'm here to tell you the staff is super friendly. Mark the salesman was great to work with , very intelligent .

  Cortney Kent
a year ago
Great service. I called about getting new all season tires put on last minute after being charged at another company only to never get the tires. The staff at discount tire was very understanding, provided quotes on multiple options they had in stock, and got me in for a walk in appointment within an hour. Due to the time of year they were quite busy, but very friendly and apologized for the delay. Technician explained everything that was done afterwards, explained the warranty in even more detail, and was super friendly. I recommend Discount Tire every chance I get.

  Rachel Buszka
9 months ago
Traveling through Gaylord Mi for business and had some out of balance issues with the tires on my truck. Discount Tire was able to diagnose and fix promptly. Very appreciative of their excellent customer service !

  Ruthie McDonald
a year ago
Super helpful staff had all the tire safety and mileage estimations available for comparison at various price points so that we could make an informed decision about our vehicle. We had recently bought a new, cheap tire when I had a flat, and Caleb offered us a free tire to replace that one for only the service fee so they could match.We went with the third best tire available, and when they didn t end up having enough in stock they upgraded all of our tires to the best they have for free. Mind blowing service will totally return. Thanks!!!

  Kevin Stahl
9 months ago
Great service. They had me in and out in no time.

  Betsy Tomaka
11 months ago
The service was top notch! They were quick, affordable, efficient and very friendly. Definitely will be back. I will only trust my tires to Discount Tire!Thank you.

  Em myL
a year ago
We needed new tires for our travel trailer camper. We were delayed getting there and the staff was very understanding, which we certainly appreciated. Once we arrived, they were ready for us and we didn't even have to unhook from our truck. They put our new tires on in no time and we were able to get back on the road quickly. We really appreciated the speed and professionalism!

  Matthew Waldo
4 months ago
Waited 10+ minutes on phone and never got to speak to someone..at least someone could have answered and asked me to please wait. Instead just the stupid recording over and over.

  Yana Johnson
a year ago
After a rough morning with Walmart Auto, I came here to get 4 new tires. I got the best customer service! These guys were so knowledgeable and quick. I was in and out in about an hour. Where Walmart wanted me to wait 2 hours on a "maybe we can get you in". They inspected me almost instantly, pulled me in and got my tires on. Even fixed my tire pressure sensor! They're a tad more expensive than Walmart but the quality of product and the service made it worth it. Thank you!

  Jacob Hutchins
11 months ago
Had a leaky tire. They got me right in and I was driving away in maybe 30 minutes. There was a screw in the tire. Very surprised to hear it was free of charge. Very friendly, very helpful.

  Lauren D'Agostino
9 months ago
Needed my passenger wiper blade replaced and came here. Tyler at the front desk was very friendly and professional. The job was done within minutes. Will be back for any tire/wiper needs. :)

  Michelle Stanley
a year ago
Amazing and kind service. Got me in right away. Great price. I was worried that's going to have to drive all the way home on a donut and discount tire of Gaylord made sure that did not happen.

  Sharon _ Kevin Covietz
a year ago
BEWARE!!! This store does not even deserve a 1 star! After getting tires and wheels put on, they had pinched my brake line. I drove from Gaylord, to Clio Mi on highway 75 without any brakes. As I got off the xway in Clio, NO BRAKES!! Thankfully, I was able to get the car stopped and to a garage to help out. They actually took responsibility, and paid for the repairs, but were very rude and acted like it was no big deal. What if I had not been able to stop my car? And, how many others have their incompetence caused accidents or disasters that weren't tracked back to them?? Just saying to beware if you use Discount Tire!