O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Thalia Jackson
3 months ago
I went in to get a front headlight. There was only one person there her name was Nadine. They light was hard to get out but she came out and was able to get the light bulb out and change it for me. I was so appreciative that she was able to do it.

  Mary Bailey
3 months ago
Nadine, at Garden City MI location, was amazing. She assisted me with purchasing battery and obtaining an immediate, inexpensive install. You do not see this kind of service , knowledge and professional behavior anywhere .

  lord ambz
4 months ago
I had to leave a great review ! Sales associate Hussein (friendly and seemingly expert level) , is an associate/ electrician in training , and he saved me lord of time and money looking at my car and figuring out the issue, instead of letting me buy a part that wasn t gonna work for without electrical repair. Now I know exactly what to expect for a repair, instead of guessing and buying the wrong item.

  Sean Cragg
2 months ago
Had the best experience with thisO'Reilly Auto Parts, in particular with the associate Nadine. In the middle of our 1st winter storm of the year my windshield wiper literally blew of the car on my way to work because of the ice chunks falling and being too heavy. Nadine to the rescue! She had special order wipers delivered to her location within an hour. Despite freezing temperatures and heavy winds, she installed them with a smile and sent me on my way. A massive thank you Nadine!!!!!!

  Andrea Burns
3 months ago
Today was the second time that I had to go into this location without fully knowing what I needed. Nadine, both times has been absolutely amazing on assisting me and going above and beyond. Thank you for all of your help all the time.

  Jalen Jones
2 months ago
Nadine helped me a ton with the items I bought. She had a vibrant personality, easy to talk to, and a great character.

  matias v
a month ago
Verry good service zac super helpfull and kind man! Help me to change my runing ligths in no time!! Super recomend!! My to go for sure!!

  Deangela Buck
3 months ago
Nadine is so nice came out to change my headlight and reverse light I appreciate her so much

  Maha Ali
10 months ago
I was at o reillys today and I had a wonderful experience. The worker, Nadine was super helpful and friendly. I order routers and brake pads for my bmw and Nissan and she ordered them the same day! Wonderful customer service.

  Zac Illes
3 months ago
Manager is very helpful and offers professional service.

  William Guinon
a year ago
I had the best customer service today and it was all do to Nadine she was so helpful and nice. I would recommend this place to anyone. Thanks Nadine for all of your help today. She helped me with a new antenna for my truck that got broken in the car wash.

  will johnson
5 months ago
Great costumer service. I appreciate you all.

  Sandra Carpenter
a year ago
Went 10/15/22 to have my taillight replaced and what a great experience with Ashley!! She changed my bulb with a smile and made my day great!! Thank you Ashley and she deserves a raise and recognition of giving excellent customer service!!

  Kenisha Floyd
2 years ago
Nadine was amazing! Went in for battery check and it ended up being behind my passenger seat under the floor. She was so patient and her customer service was excellent! I had gone to the other place first, but the worker was alone and gave me attitude and said she couldn t help me. Well I m glad she couldn t!

  Charlotte Thibault-Balluff
2 years ago
Nadine was so helpful! She went above and beyond to help my mom who is a senior, and myself with purchasing a battery and alternator being in 2 different places. She took multiple calls from me, helped us with cores, delivery, instructions and was super nice!!!

  JayzenFreeze
11 months ago
I needed a hose fitting no one has but the associate was able to use something else that worked even easier to get the job done.

  Barb Ehlke
2 years ago
First off let me say I ve never had a bad experience here. Friendly staff and very helpful. I went there today to have my battery checked. The nicest lady came out, checked my battery, found that it was bad, took the old one out, helped me pick out a new one and installed it on the spot. No charge for the install . I highly recommend them for all your automotive needs.

  Ali Adoure
2 years ago
Easy and easy out didn t have to wait in line got what I needed and was ready to work on my vehicle. Also when you go in there make sure that you grab what you need with a smile because the staff will smile right back. They are very helpful and knowledgeable of your every day needs to fix your ride.

  Brock Heckadon
2 years ago
John us an epic surprise. I walked in and heard rock music and see this guy who I expect to have a low rough rocker voice and an f you mentality. He walks up and is perfectly polite, very knowledgeable, helpful, and gives great customer service in general. There is a reason they say don't judge a book by the cover. Nadine was pretty cool and helpful too but I'll remember John.

  Dave Augustinis
2 years ago
I live in Denver. My father in Garden City called because he was distressed about engine light on his old Ford and his mechanic was going to charge him $80 to check it and then apply a credit for whatever they found. A scary open door of a bill for a fixed income person. I and others in my Denver neighborhood use our local O Reilly. I found this store, which was close to him. and told him to go and ask for a free engine light check. If their corporate culture was consistent, he could expect an honest employee. Nadine at this store treated him so very well and ID d the problem as a simple gas cap replacement. She added on and expressed that her store and their contacts were available to anyone who needed honest help or referrals for the susceptible elderly. Pure Michigan spirit. Thank you Nadine and crew.

  Naomi YASHARAHLA 77
a year ago
I just wanted to say it was so pleasant coming in there the ladies at the counter helped me n my daughter pick out windshield wipers and they put them on I wish I would have had cash I would have gave it them they went above and beyond thanks

  Samantha Turney
a year ago
First off Nadine and her son are amazing. The pricing is better auto zone. Nadine definitely deserves a raise she goes above & beyond.

  Kiera Kinsey
a year ago
Nadine was so nice and so helpful! She went above and beyond to help me, as she does with every customer I ve seen her assist. She s amazing!

  Craig Harrison
11 months ago
STAY AWAY, WORST CUSTMER SERVICE, MY SERPINTINE BELT RIPPED IN HALF AFTER 2 WEEKS, SALESMAN OR THE MANAGER I WAS SPEAKING WAS QUICK TO SAT F-U BASICALLY . I SAID HOW ELSE DOES A SERPINTIN BELT THAT SNAPPED IN HALF NOT BE COVERED MICHIGAN? GO TO THE WESTLAND STORE THIS STORE IS RAN BY PUNK YOUNGSTER!! SHAME YOU GUYS AND I SHAME MYSELF FOR EVERN EVE COMMING TO YOUR

  M A
3 years ago
I went to O'Reillys to get jumper cables and a new battery. I wasn't sure what battery my car would need and Nadine and Renee were helpful and friendly in assisting me. Not only did Nadine troubleshoot for the battery she talked me through the different options and changed it without gloves on while it was freezing outside! Lovely place, lovely people 10/10 would reccommend.

  Andrew Kub
a year ago
They helped me pick out the right size windshield wipers and offered good recommendations on a brand. It's a great neighborhood auto store.

  Anita Hedrick
2 years ago
Tried to visit on a Monday(this mon at 9:23am) 1/3/22. Middlebelt and ford(48135) Employees were assuredly smoking in the store. The smell was overwhelming. I left before looking for my items. I recently recovered from covid and was wearing a mask. The smoke filled store still made me cough and cough. I left and went to Autozone. Fresh air and new business there.

  charlie black
3 years ago
Lady with the glasses, skinny and tall was rude and not helpful at all. I m a paying customer and know nothing about cars, trying to find my parts I just ordered and she can t find it acting like it s my fault. Mentioned how she d been there 37 years, no wonder why she s so miserable. Everybody else there is helpful. Steer clear of her. She has dirty finger nails.

  Corey H
4 years ago
Theres 1 good worker at this location and shes an assist manager. The store manager parks her truck across 3 parking spots when she works, most of the time employees with do anything they can to avoid helping with finding parts, and it's like pulling teeth to have wiper blades or batteries installed.

  Nick Schultz
a year ago
Sold me a Dorman part with an old or superceded part number then refused to warranty it. People were nice enough, but be careful of the parts you get.