Victory Lane Quick Oil Change (Farmington Hills)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Singh G
3 months ago
Went to the shop today to check about oil change. Just took one step inside the shop, and their was an old guy who apparently was watching me coming in. With some attitude that guy did not even let me take my second step and asked very rudely to stay where I was. I could not take that Racist behavior from the elderly guy and just walked back to my car. (I literally was just one step inside the shop and was clearly very far away from him if he was thinking about covid plus he was not wearing the mask himself). Not sure why such negativity still exists and this was my least expected place to face it. I was just being a customer who would have paid for the services. But that guy did not even let me speak. * Please do not visit this Farmington branch if you do not want to loose your mental peace*.

  Mylie Umphrey
a month ago
I asked for an oil change. Which they gave me, but not before asking me if I wanted 6-10 other things.I had to tell them I just wanted an oil change multiple times. I ended up landing on a 94$ oil change because apparently my old car requires more. Just to come home to google that I in fact did not need this special old car treatment.

  Janelle Taylor
5 months ago
EDIT !!!!! I JUST CHECKED MY CARD STATEMENT AND THEY OVERCHARGED ME MORE THAN WHAT IS ON MY RECIEPT. First I was told if I did the engine flush with my oil change it would be $20 off, that was not applied to my bill. 2nd they asked if I had any other concerns and I stated my tires needed air. I never was shown the new oil filter before it was put on or the dirty one they took off so I guess I have to go home and check that. They never touched them. I tipped also so now I feel extra ripped off. I will never go back here again !!!! Very shady !!Service: Oil change

  PJpremiere
8 months ago
This is my go to place for oil changes! Service is prompt and thorough. They always point out anything that looks concerning, such as leaks, etc., even though they don't repair/service that particular thing. Also, I don't have to go through ten minutes of upselling every time I'm there!Service: Oil changeService: Oil change

  Srinivasan Family
8 months ago
It was $120 for a 10-minute synthetic oil change. For that price, I could have dropped my car off at the Honda service center for a full-service tune up. It was very expensive and the prices were not easy to see. I will not be returning.Service: Oil changeService: Oil change

  Suzanne Evans
a year ago
We went to Victory because our windshield wipers were stripped. It had been snowing very heavily. We asked the gentleman if he could install the wipers that we purchased. He took them and preceeded to install them no question asked. It was a great relief for a couple of friends on their way home from a long week. He then continued to remove the snow from my windshield, and tell me how prevent this in the future. He asked for no money for this. We very grateful and made sure that he was tipped. If your in Novi go see this oil change establishment, because they have one employee who does care and is very professional.

  Riley McEntire
3 years ago
Had a great experience at this location with my partner. An older gentleman, possibly the owner, was working on our vehicle. The oil change was fast, reasonably priced, and the service we received was phenomenal.The guy who was under the car, older gentleman mentioned above, told us that our skid plate was upside down and was attached by a minimal number of screws. He replaces the screws with some he had for no extra charge and let us know so we knew now to go back to the other place.We ll definitely be returning to this location in the future. Great experience!

  Celestine Myers
2 months ago
Sealy ALWAYS takes good care of my Jeeps & me for over 20 yrs.

  Mike Moeller
a year ago
I had my oil changed there 1.5 weeks ago. When I left, my oil pressure was a lot higher than usual. Now my oil pressure goes from high to low. I think I may have received the wrong oil or a dirty filter. Very frustrated.

  Randolph Shawver
2 years ago
I went here recently to get an oil change but the experience I encountered let me know not to return. Not only was their price the most expensive of the 3 places I checked, the woman performing customer service was condescending and impatient. Had she been cordial, I would have given them my business.

  Tarek Haddo
a week ago
BUNCH OF SCAMMERS WHO RIP PEOPLE OFF FOR OIL CHANGE!! DON'T USE THEM!!!!!!!!!

  A D
4 years ago
Fastest oil change I've ever had by a long shot. Friendly service, everything went great. Didn't try to up-sell me anything, none of that nonsense you get at other places like this. A little pricier than the usual spot but I'd rather support this nice guy who works hard and is professional than some dealership that takes 2 hours and doesn't care about your business. Thanks!

  Randy Schroeder
7 years ago
Always nice to me. The oil changes are always quick, and I like the fact that they never have tried to sell me on anything I didn't need. They've been nice to refill all low levels of fluids too, for like $2 here and there. Enjoyable to talk to each and every time. Only oil change place I go to. I'm shocked honestly at the bad reviews. My boss, me, and my Dad like the place. Yes, it's priced a bit high, but worth it in my opinion.

  Mike Nichols
2 years ago
$120 for a 6qurt synthetic oil change. Lots of upselling, $3 to top some fluids off, engine flush "recommended"I declined all of them.. they were quick and polite but I've found cheeper rates at different establishments.

  Tevyn Stewart
a year ago
Overall a pretty good experience however it is pretty easy to rack up an expensive tab when it comes to all of their recommendations My visit with them lasted all of 25 to 30 minutes The people there were very nice and knew exactly what they were doing Quick but can also be pretty pricey keep that in mindServices: Tires, Oil changeServices: Tires, Oil change

  Danielle Ferrett
2 years ago
Very disappointed in the service. They told me all my filters were ok and I know they didn t even check. They also stated they checked/filled up all fluids. I found my windshield solvent fluid empty. They didn t offer to check to see if any of my headlights were burned out and didn t clean my windshield. They were more than content to do the bare minimum. I won t go there againService: Oil change

  Breanna Snyder
9 years ago
Horrible! They really ripped me off, then snapped at me unprofessionally, for questioning the price. I will never come back, my oil change was $100 for a small compact car. They "upcharge" an oil filter as an excuse to overcharge the whole service. It should never be that much even for synthetic oil and oil filter. They did not refill my washer fluid and wanted to charge me $50 for average wipers.One person was nice and showed me an issue with a legit transmission leak, that was the ONLY some what redeeming factor of the service. He was nice, his partner was very rude. Ladies, especially beware!

  Leslie Ruggles
a year ago
I had a very good experience here they did and checked things that I have never seen checked before in my oil changes. I will be back.Services: Tires, Oil changeServices: Tires, Oil change

  MNM Bros MTB
2 years ago
1st visit 8-9 months ago $89, visit today $119! Charged more for labor, oil, filter and seriously gouging and taking advantage of customers! Will not consider or recommend this establishment again.Would you rather earn a customer for life or screw them and for a couple of extra $ s?Services: Tires, Oil change

  Brian Brian Brian
9 years ago
I never wrote any reviews before and I can t help but write this one. I had an oil change and tire rotation service there in May, 2012. My vehicle (3 years old then) went terribly wrong since then. When they removed my tire, the screws were a little rust I guess and it seemed hard for the workers to get them out. Two of the workers used a heavy hammer to knock the tires out. I was sitting in the car and was shocked. I thought this was so unprofessional but I did not think they would damage my car so badly. Next day I noticed my car was vibrating at high speed and pulsing while applying the brake. I ended up doing alignment, doing balance, and replacing all front and rear brake pads and rotors at a dealership soon after (it cost me more than $600). However the problem did not go away. I went back to the dealership and they found the sway bar bushing and adjustment rods were damaged. As a result, all tires were uneven wear. It cost me another $2000 to get them all fixed. The problem all started with the totally unprofessional service at this place. I don t want anything like this happen to anyone else. I would avoid this place because it is not worth to take the risk.

  T Man
6 years ago
Always quick. Also, I had been taking my explorer to a Ford dealer for years to get "The Works" with oil change and tire rotation for 40-50 bucks. One time the wait was 5 HOURS so I drove to the Victory Lane by my house. They opened the air filter box and found the air filter nearly clogged. I assumed Ford would be checking this to make a little more cash on all of my visits, but nope, they just checked off the green box for my air filter condition and shoved me on out. This place is pricier, but who wouldn't pay 20 bucks more for an ACTUAL check of their filters, fluids, and more? Usually I'm in and out in 15 minutes here. If they could get a synthetic blend oil change and fluid top off under 50 bucks it would be 5 stars.

  Adrienne Misty
a year ago
Very rude man working here. Wouldn t put air in my tires even though I get my oil changed at this place regularly. I will never use victory lane again.

  Brad Cullen
9 years ago
The first thing they tried to do is up charge me for a synthetic blend oil change and said my warranty required them to use that oil. I'm not stupid and knew he was lying. If Ford doesn't use synthetic when they change my oil then why does this place? After declining the $75 he made it seem like I was way over due for an oil change and that my pil was low and black (It wasn't. I had recently checked it to make sure I could go another couple days). What they did is not ethical. If my wife had gone to do this we would have received a $75 pil change in our car that we turn back into the dealership in 3 weeks. They should be ashamed of themselves.

  Randy Lusebrink
6 years ago
Came here to get an oil change for a company vehicle. Can't complain about my experience here as they did everything that was asked. I don't usually come to places like this as I had a bad experience in the past at a different one years back, but they were polite, and the work was quick.

  mauricioamoros
2 years ago
Super expensive. I paid almost twice compared to other places. The guy could not reset the computer. He said "if it were a gm or chrysler I would it do it quick". But he just gave up and let me go without resetting the car computer.

  Kenneth Paulson
a year ago
Great place to get your vehicles oil changed. Competitively priced, done quickly, they know what they are doing!Service: Oil changeService: Oil change

  Michael Freel
3 years ago
Hassle-free, clean, and thorough. They also make sure the tire pressure is correct and wiper blades are good. No pressure to purchase unnecessary air filters, etc.

  Sue Szczesny
a month ago
Service friendly, knowledgeable and fast.

  Stephanie Bonner
a year ago
The oil change comes with checking many items, tire pressure, exterior lighting, radiator fluid, Ect none of these items were checked.Services: Transmission, Oil changeServices: Transmission, Oil change

  M Faerber
10 years ago
Extremely rude, pushy and unprofessional! Unless you buy the premium blend oil change they pester you and imply that you're ruining your car/life. Stay away from this place, no value in it.