Tuffy Tire & Auto Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kitten P
3 days ago
I recently had to get my brakes replaced and I was really impressed with the customer service I received. Bill at the front desk was friendly and helpful. They got the work done quickly, and the cost was more than fair. I felt like they genuinely cared about getting my car back on the road safely and didn't try to upsell me on anything unnecessary. Overall, it was a great experience, and I'll definitely be going back for any future car maintenance needs.

  E Brown
5 months ago
Yesterday I noticed a grinding sound in my left side as I braked and thought it was nothing. Decided to go to comicon and kept hearing the noise, I decided to call around To get quotes on the potential for brake repair. I ended up going with these guys because they had the lowest quotes, turns out I ended up having to have a little bit more work done, but they were super willing to help me out. I m not from MI Originally and not familiar with the area I just happened to call these guys and the level of customer service was so top notch I ll always come back here. And they got it done in record time. Good people, doing great work, with excellent service.

  Blake Smith
a week ago
Spent like $400 a year ago to get my brake pads and rotors replaced by a backyard mechanic. Recently they made a large metal grinding noise every time I slowed my car to a stop. The folks here took care of my car and got me new rear calipers, rotors, pads, and flushed for $850. The prices are very high but unfortunately that's the nature of car shops closer to Detroit. The team did give me a good $100 discount with no abrasiveness about it and Josh was awesome to me. Take it from me; you get what you pay for.

  Dustin Cehaich (Film Creator)
a week ago
Bill and Josh were awesome. I was heading home from work and my muffler started dragging. I was annoyed, and nervous about having to go to the nearest place for help, but they really went above and beyond to get me back on the road. Can't speak highly enough about them. 12/10 experience despite the unfortunate situation that started it. They had great communication about what was wrong and what happened throughout the entire process, and like I said they did everything they could to fix my problem.

  Mohammed Aoun
6 months ago
Michael Todd is a great manager. Honest and to the point. Techs were awesome very friendly and quick.

  Tee Tay
2 weeks ago
Very pleased with the repairs done on my jeep. I appreciate the quick, quality service. The manager josh is honest and you can tell he really cares about his customers. Will definitely be returning

  Kevin Mantey
a month ago
My wife went to Tuffy because her vehicle was making noises when it started up on and off. They ran a starter diagnostics test to see if it was the starter, battery, etc. but all checked out good. They checked the rest of the vehicle & also continued to try to recreate the problem with no success. They narrowed down the cause to one potential fix, but they weren't completely sure that it would fix the noise on start-up. They also mentioned fixing a few other things. We decided to pass on getting anything fixed because they weren't sure it would actually fix the on and off start-up noise. They spent at least two hours trying to diagnosis the problem and didn't charge us anything for it. Great Customer Service!! They got her vehicle in right away and were very thorough with checking it over. We will be back with any repairs!!

  Marissa Swantner
2 months ago
Made an appointment this morning to get a front end inspection. The tech showed me exactly what the issue was and took care of it no problem. Super friendly, helpful & fast. I was able to book a same day appointment which was helpful for someone who can t really leave their car anywhere for long. Definitely recommend & thank you!!

  Joshus Tierney
a month ago
If I could give 10 stars I would! Knew I needed new breaks and rotors all around which always sucks but Tuffy made it much less painless. Ended up being about 200 bucks less than I excepted which is always awesome but the best part was speed of service as a busy guy I dreaded the time more than the money and they got me in at around 1:30 on a Saturday and finished up a little after 3:00 simply amazing will definitely recommend Tuffy to anyone in the area who needs service.

  Sandip Pradhan
2 weeks ago
Hello,I recently had an oil change in Tuffy and I'm not very happy with the service provided. I did a full synthetic oil change and it cost $60.I was under the impression that these would be performed as part of an oil change (usually others do) like multi-point inspection, refill window washer fluid, check tire air pressure, etc. Only the oil change was done, not these.My car was showing a low-pressure indicator ON. When asked the guy "to check the tire pressure, He replied buying new tires". I am very surprised to know that. Usually, an oil change should be included refill window washer fluid, check tire air pressure.

  Akash Patel
5 months ago
I recently visited Tuffy Auto Care for a tire alignment and I must say, the experience exceeded my expectations. From the moment I arrived, I was greeted with professionalism and warmth.The service was prompt and efficient. They managed to align my tires quicker than I anticipated, without compromising the quality of work.Overall, I highly recommend Tuffy Auto Care for tire alignment services. Their team s professionalism, efficiency, and superior customer service truly stand out. I ll definitely be returning for any future auto care needs.

  Donnie Morris
a week ago
Josh & his crew were excellent. I was in a real big pinch and out of town but Josh was able to get me right in and situated. I would suggest this shop to anyone.

  Jacob Kahn
10 months ago
Finally found mechanics I can trust! Called the dealership first and they told me it would be 3-4 weeks. Called Tuffy and they promised to get it done same day. Mike and Josh stayed late to honor that promise. I told them it was fine and they could take an extra couple days but they insisted on turning it around same day. Great service at a great price.

  N. West
5 months ago
Fantastic customer service. I came in to have a new muffler installed and a couple other modifications to the exhaust on my truck. The guys there are professional and great at what they do. The exhaust turned out awesome and the price was fair and competitive. My buddy will be stopping by there soon to have some work done on his exhaust as well. Quick service with quality work which is exactly what you are looking for when it comes to auto repairs or service and Tuffy in Farmington Hills delivered.

  Tamara Halfacre
3 months ago
This is a great place to do business. I have had the pleasure of doing business with them for a year, and each experience is a great one. Mike, Josh & Josh are great guys to do business with. Always very polite, personable, knowledgeable, and is up front and honest about what to expect.

  Jackson Cenusa
5 months ago
Got my new all-season tires purchased and installed here before winter for less than $1k. Mike, Josh, and the rest of the staff were very friendly and transparent about their products and pricing. They found an issue with one of my valve stems and immediately contacted me to let me know about it and their plan to fix it before they went ahead. I recommend coming into their office to ask about tire inventory, as their call center doesn't always have accurate quantities available.

  Jay P
a month ago
I brought in my car to get the tires rotated and aligned. I was informed that the one of my rims was too bent for an alignment. Not a problem I went and got a brand new rim balanced and installed.I brought it back to this Tuffys and handed my keys over to Josh. I asked for the tired to be rotated and for an alignment to be done, then received a call that my car was ready to be picked up. Upon asking for the results of my alignment, something I've received on every alignment I've had done on my other vehicles, and was told "Our machine doesn't save the results we could've taken a picture for you", which is understandable.Upon the ride home and subsequent inspection of the vehicle I came to find out my cars steering vibration has gotten much worse, my tires were never rotated as my new rim had not moved positions, and they rebalanced a brand new rim from discount tire, and decided to add 3 wheel weights to balance my new tire.I could understand that it might need wheel weights but discount tire has balanced and installed the rim not 16 hours before.When calling to ask some questions about my alignment I was met with Josh again. When I questioned my alignment I was told "I did the alignment myself it's perfect".when I asked why my tires hadn't been rotated when I was charged was told I was mistaken they had been rotated the first time I came in when they sent me away with the bent rim. Im not mistaken Josh, The replacement rubber I put on the vehicle over a year ago is still in the front passenger position on the new rim i just purchased.When asking about the new wheel weights I got an answer of "my tech balanced the wheel".We're any services actually performed on my vehicle besides a rebalancing of a brand new rim that was balanced the day before?Here's that Google review you asked for Josh! Your customer service is a perfect 10! Out of 100000!!!

  jeffery johnson
4 months ago
Manager was very courteous and knowledgeable. Mechanic was astute and even found a nail in my wive tire. While serving the car for an oil change. This is the type of great service, you will receive from Tuffy.

  Brendan Hart
4 months ago
These guys do amazing work!! Not only do they take care of what needs to be done mechanically, they go above and beyond with customer service. Mike and the crew are the BEST!Highly recommended the crew at Tuffy Tire & Auto Service Center in Farmington Hills.

  Zachary Parker
4 months ago
I had my car roll in on 2 flats and had to get new ones. The staff especially the manager and his assistant manager were extremely friendly and helpful. They had me in and out before I knew it and it was surprisingly affordable I would 10/10 recommend tuffys to anyone and will be back myself!

  Kye Thompson
a week ago
Josh and other staff present were very kind and considerate!! Explained what was needed very well. Kept safety as a forefront during an unexpected conflict as well

  madi carwile
3 months ago
i ve been here a couple times before, and their customer service & prices always have me coming back! i got a new car and went in for an oil change. the price was super good considering i need full synthetic. everyone who works here are always so nice and very helpful. i m always a bit nervous coming to an auto shop considering i don t know a lot about cars and there s always a possibility of being overcharged, but ive never had that problem here. i will continue going here if i need anything for my car. i can t recommend enough!

  piyush bhandari
5 months ago
I had a very good experience at this service center. I ve been there twice for my shocks, alternator and oil change service. The facility manger Mike is knowledgeable and friendly, explaining the issues and their solutions in detail. The technicians here are also very good. I will be visiting this place again for my any car work.

  Jenice Glover
3 months ago
I came to get my tire repaired after a REALLY bad flat and theses guys were awesome. They helped me with no problem. I WILL DEFINITELY BE COMING BACK. Absolutely loved the service.

  Lady Gray
6 months ago
They always take good care of me whenever I bring my car here. Honest and good people.10/17/23-Adding a new review as I took a car I was thinking of purchasing to them today to do a prebuy inspection and they checked out all part of the vehicle, mechanical, electronic to make sure I was getting a good car. As usual, Tuffy took great care of me today and the new purchase is a good deal! Thanks Tuffy!

  Renee Boldizar
a month ago
Dax is an awesome he was soooooo sweet and nice and was extremely helpful and checked all my tires and I thought only my front was needed, this is now my favorite type store!!!!

  Gerardo Govea
5 months ago
Josh was great. Great customer service and got my truck back within the day. Truck has 480k miles (not joking) can t afford a car payment and they got the job done!

  Ryan Jones
10 months ago
Had to get new front brakes for my car that were grinding horribly. I came in just to get a quote and Josh was able to take care of me quickly with no issues! Super friendly, extremely knowledgeable, and even told me that the guy who was working on my car (also named Josh) was super great at what he does and knows cars inside and out, which put me at peace. I would highly recommend anyone to come to this location. I will definitely have this location in mind the next time I need work done. Thanks for getting me in and out!

  andrew ritter
2 weeks ago
Some of the best customer service I ve ever had when dealing with a vehicle. 10/10

  DTOWNBAGEL
2 months ago
Awesome Customer Service, willing to go beyond for the customer. I would definitely recommend everyone come here for your auto repairs, big or small.