Suburban Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marilyn/Joe Schewe
2 days ago
Took our newly-leased CR-V in (without appointment) for A/C problem, got a ride home until it was fixed. Car was ready the next day after it was fully tested to ensure no more leaks. Nothing but efficient, courteous and professional service. Highly recommend Suburban Honda.

  Vikash Dubey
a week ago
Ensure you complete your calculations prior to purchasing or leasing from this establishment. They presented me with an offer, collected a sum of money, and consumed three days of my time. However, just before finalizing the lease, they altered all the financial figures. It s not advisable to buy or lease a car from them.

  April Smith
a week ago
I had the pleasure of working with Andrew who helped me find a great car on the lot! I originally came for one that was already sold so he helped me find one that I like even more. He was great with communication and patient when I had so many questions as a first time buyer!

  Lindy Rodriquez
4 weeks ago
We had been looking for a used car for awhile and I came across one I had saw online. I inquired about it and Joseph replied in a timely manner and made sure that the vehicle was ready for me to test drive. The car was sparkly clean and the whole process was very smooth and easy. No hassling and just a good overall experience and we love our new to us car. Thank you Joseph!

  Liliya Freylafet
3 weeks ago
I recently had the pleasure of working with Josh Rice at Honda, and I couldn't be happier with the experience. Josh is incredibly knowledgeable about the Honda lineup, and he took the time to understand my needs and preferences. What stood out the most was his friendly and approachable demeanor - he made the entire car-buying process easy and stress-free. Josh is not only a great salesperson but also someone who is genuinely easy to talk to. I highly recommend Josh to anyone looking for a seamless and enjoyable car-buying experience at Honda. Thank you, Josh!

  jack freij
3 days ago
Excellent service department. From service manager to general manager, they truly care. Just had my SUV serviced. End results were over and above expected. Thank you Suburban Honda

  Jarrison Moore
3 days ago
Very friendly and helpful. Josh and Jared, both at the dealership and after purchase, were great and helped me along the way with any questions I had. I ve had horrible experience with salesmen in the past being overbearing and pushy, but the sales team here makes you feel comfortable.

  T. Reid Kavieff, DO
a month ago
Josh did an excellent job of making the best of a difficult situation in that our original salesman left the dealership just before our delivery date and management failed to notify us. That being said, Josh did a great job of meeting our expectations and went the extra mile to get things right! Would definitely recommend him to others interested in a Honda.

  Cathy Ferguson
a week ago
I had an excellent experience with my salesman, Jon Quick, but the management and financial department of the dealership was really in question. It took 5.5 hours to complete my sale. That is unbelievable, and unacceptable.

  Mark Woods
3 weeks ago
I was searching for a lunar silver civic sport for a fair price and found one at suburban Honda Johnathan quick was quick to respond and I got the color I wanted at the perfect price and made the sale easy for me great experience alot of other dealers competed for this sale this dealer beat them hands down.

  Jeffrey Payton
a month ago
Aryn you and your team helped me get into a Honda Ridgeline and to the payments I wanted when no one else would work with me. Also everyone was so friendly and was willing to work with me.

  Lisa Rose
a week ago
I highly recommend Andrew Faber. He was honest, kind, and worked hard to not only find a great car but make it work within my budget. I would definitely return when I need another vehicle.

  James Doan
a month ago
Purchase a vehicle for my brother. Everyone was friendly, customer service was great. Before completing the purchase I noticed the car windshield had a chipped. Sales manager and salesman assure me it ll be fixed. Finalize the purchase and a couple days later had to come back in to have it repaired. The repaired happened but the windshield still looks chipped, no cosmetic difference. The man who repaired it said he will talk to his manager about replacing the windshield. Fast forward I had to make several more phone calls and left many voicemails. No one called back or even cared to correct the problem. It s been 1 month already. He's still driving with a chipped windshield. He purchased his first vehicle from a reputable dealer only to find out they don t keep their words. Just be careful when making purchases. Be sure the vehicles in exactly the condition you want.

  Jennifer ludolph
a month ago
While browsing on CARFAX, we found a car that caught our eye and asked for a test drive. Thanks to Joey's quick response in setting up the appointment, everything went seamlessly and was completed within a day. Thanks for helping us get our daughter a great first car!

  LaBonnie Woodard
4 weeks ago
Joseph Pryor is simply the best! He promised me he would work with me until I found a vehicle. He was very kind and helpful. I really like my car! Thanks Joe!

  Sam Kish
a month ago
Do your homework before buying or leasing from here!I recently signed a 3-year lease for a new 2024 HR-V. I brought my dad with me to the dealership to assist my search. He knows a lot more about cars than me, and I know that having an older-looking man with me would help prevent sales reps from taking advantage of me - or so I thought.One of the few requirements I had when looking for a car was to have the ability to start the car from an app on my phone. I know that sometimes this will cost an additional fee, but I was ready to pay that. My parking situation at my apartment is not convenient in Michigan winters, so I wanted to have the ability to start the car, track it, and lock it all from my phone.When I asked the sales rep, Gigi, if this was available with the vehicle, she said yes. The finance person we worked with confirmed this as well. He said I would get a letter in the mail a week or so later that would give me information on how to enroll in the app.When the letter never came, I took matters into my own hands. Turns out, the car I already signed a lease for was never and will never be compatible with the Honda Link app features I was promised. When I contacted Gigi to figure more out about this, she apologized for the inconvenience.I asked for a discount or something to help remedy the mistake, but instead of taking accountability for a very major mistake in providing false information to sway my decision process, she offered me a free detailing and nothing else to make up for it.This is unacceptable. I'm not taking them up on a detailing, I'm capable of doing that myself for free. If you lie to customers to convince them to sign contracts, you should own up to it. Do your own research into a vehicle because the people here are uninformed about the cars they sell and/or liars.

  Gavaskar Krishnan
3 weeks ago
Suburban Honda serviced my Honda CRV for differential issues and they did an amazing job. Special thanks to Evan and Dan for their incredible support. They were extremely professional and handled my sevice request promptly with 100% satisfaction. I had bought my car at suburban honda on 2018 and I am glad that I chose this location otherwise I would have missed such an amazing service support team.

  Caitlin Cavannaugh
2 months ago
I had a WONDERFUL experience buying a used car here. I met with Aryn when I bought my car. And the car unfortunately had an issue within 24 hours of me driving off the lot, and they towed it back and fixed it at no cost to me. And it s been running great since! Would recommend Subruban Honda to anyone.

  laj
a week ago
Service Advisor was phenomenal , I immediately received Vechile check via text and email which allowed me to track service progress and the facility was clean with friendly family AtmosphereI definitely recommend Suburban Honda Farmington Hls to service your vehicle

  Roger Orozco
3 months ago
Ayrin was one of the best sales person to work with. Was patient friendly and very helpful finding the right car for me. Listened to all the specs I was looking for and was able to find the a vehicle far better than I was looking for. Thank you guys for working with me and being so patient.

  dq chen
3 weeks ago
I came here to find a Honda Civic but decided to turn to a Toyota Corolla or Camry instead. The first day I met my sales person, he gave me a reasonable price for a Civic LX and texted me using a number ended with 1514, mentioned most his customers prefer to communicate this way. Later I found my wife prefers to have blind spot detection and that means I need to upgrade to EX so I texted him to ask for another quote. No reply after two days so I called his cell phone ended with 7703, he did not answer but sent me a message asking me to text him. I forwarded my previous messages to this number but no reply that day. The next morning I decided to move to another Honda dealer or a Toyota dealer, it is impossible to buy a car from a sales who does not answer you. Suddenly I got a message from the first number, thanked me for my patience and gave a very unreasonable offer. After I mentioned it might be my best option to switch to a Toyota Corolla and add blind spot detection, he gave me a deal too good to be true and asked me to pay a nonrefundable $2500 deposit so he can order an EX because he does not have one. Next day I met him in the office it looked he did not know the deal at all. After checking those text messages in his computer he told me it was his manager who communicated with me, his manager did not tell him anything about the deal and it can not be guaranteed. Also the deposit should be refundable. VERY BAD EXPERIENCE!Seems both me and my review were treated as VIP (very ignored person). Below is my google review I just gave to Suburban Toyota, hope my bad experience at Suburban Honda will not happen to anybody else in the future."It was a very nice experience and I am enjoying my new Toyota Camry now. I called them last Wednesday and Garrett answered me. I was looking for a Corolla adding optional blind spot detection function. We talked about different options like order one from the maker (it will take 8 weeks so I do not want to wait), or have a third party to install it for me. I worried about the possible issue and would like to keep Camry with blind spot detection as an option. He reminded me a Camy is more expensive and give me quote though it was a little bit off his working hours. In our appointment last Saturday I told him my original plan is to buy a small car to save money and gas, also my garage is small. He pulled in numbers to show me that a Camry is very efficient and my Ford fusion 2013 is actually slightly wider. This definitely convinced me to move to a Camry. He recommended a Camry with promotion and color I like. Before the test drive I was curious about the ECO button, did not expect him to explain but he just started do it. Since there was already promotion we spent 5 minutes to lower the monthly payment and locked a deal quickly. He offered to deliver the car to my home then was surprised how close it is. Even the check out process was speeded up after I told him that my son has tennis class in the afternoon. I promised a 5 star review and here it is."

  Justin Davis
2 months ago
Jon Quick was absolutely amazing through the whole buying process. They found me a wonderful deal on a phenomenal vehicle. I would recommend Suburban Honda to all my family and friends.

  mohamed chaieb
3 months ago
Jon is a great person and sales man. He helped me every step of the way and made sure I understood exactly what I was getting into. He s very fast and knowledgeable about Hondas and made me feel very comfortable buying my vehicle.

  Jason Ceci
2 months ago
When my vehicle would not start because the battery was changed incorrectly, suburban told me to bring it in and see what they could find. Jeff Smith in the service department was very transparent on everything and got my vehicle up and running again along with an oil change all days before my scheduled appointment. I have been getting serviced, and will continue getting services at this dealership. Thanks suburban Honda and Jeff Smith!

  Melinda Girard
2 months ago
My Honda CRV was in for repair...service team kept me updated on time and even found a taillight that needed replaced and was able to do that while getting repair. Courteous and friendly...even added air to a low tire before I left. Great customer service! Thank you Suburban Honda!

  Dmitriy Katsman
6 months ago
We had a great experience buying a new Accord at Suburban Honda. We visited / called around at least 4-5 different dealers in the area, and this was by far the most pleasing interaction. A very painless transaction from start to finish. Everyone assisting us, starting with Jon Quick, and all the way up to Karl, the Sales Manager and the Finance Manager, was very helpful, courteous and efficient. We received a great price for the new car and excellent trade-in offer. Jon took his time getting my dad familiar with the new car, patiently answered every question and was very pleasant to work with. We would highly recommend this location.

  Wigmar Gonzalez
a month ago
Went there to get a recall serviced and I got an email to provide feedback on my experience. So I did and was honest about my experience on that day. To me that was the end of it but the service manager contacted me trough email in a vey unprofessional manner and basically telling me don't step back on this dealer or else! I tried to contact the general manager through their website but I kept being forwarded to the sales department. Please see attached picture!

  Lola Ulola
2 weeks ago
My service advisor Jeff, is always personable, efficient, & patiently answers my questions. My car seemed to run better afterwards! Thank you Honda service team!

  Piyush Rahangdale
5 months ago
Great Car Buying Experience with Jonathon Quick at Suburban Honda, Farmington Hills!I recently had the pleasure of working with Jonathon Quick at Suburban Honda, Farmington Hills, and I must say that the experience was nothing short of exceptional. From the moment I walked into the dealership, Jonathon's professionalism and dedication to customer service stood out.Jonathon's knowledge of the Honda lineup was impressive, and he took the time to understand my needs and preferences before guiding me to the perfect vehicle. He was patient and attentive, addressing all my questions and concerns with a level of expertise that made the car-buying process smooth and stress-free.What truly set Jonathon apart was his genuine commitment to ensuring I was satisfied with my purchase. He went above and beyond to make sure I understood every feature of the vehicle and even took the time to set up personalized settings to enhance my driving experience. His attention to detail and willingness to go the extra mile truly made me feel valued as a customer.Throughout the entire process, Jonathan was transparent and honest, making me feel confident in my decision. He was not just focused on making a sale but on building a lasting relationship with the customer. His integrity and sincerity are qualities that are hard to come by in the automotive industry, and I truly appreciated his genuine approach.In addition to Jonathon's excellent service, the overall atmosphere at Suburban Honda, Farmington Hills was welcoming, and the staff was friendly and accommodating. The entire team seemed to work together seamlessly to create a positive and customer-focused environment.In conclusion, I highly recommend Jonathon Quick at Suburban Honda, Farmington Hills for anyone in search of a new vehicle. His exceptional service, product knowledge, and dedication to customer satisfaction make him a standout salesperson. I am thrilled with my new Honda, and it's all thanks to Jonathon's outstanding efforts. I will undoubtedly return to Suburban Honda Farmington Hills for my future automotive needs.- Piyush Rahangdale

  Ron P
a month ago
Mr. Ron P thank you so very much for easing my concerns regarding my CR-V. Your kindness, patience, consideration and professionalism earns you five stars and more!Thanks to you I have a new home for my repair/service needs, Suburban Honda!Thank you! Thank you! Thank you!!!!