Serra Ford Farmington Hills

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve Downs
a month ago
I've bought/leased 5 vehicles here over the years. Every single experience with them is seamless and easy. Derrick Young is a real pleasure to work with, when getting your next Ford. I've passed his information along to others, looking for a new vehicle. Coworkers, family members... He's an asset to Serra Ford and Ford Motor Company in general. I'll always be driving a Ford and I'll always be dealing with Derrick for my next F-150.

  Walid Zeid
2 months ago
I had an exceptional experience working with Steven Dunn at Serra Ford in Farmington Hills. Steven's expertise and professionalism stood out throughout my car-buying journey. His knowledge about the vehicles, coupled with a genuine commitment to understanding my needs, made the process seamless.Not only did Steven help me find the perfect car for purchase, but he also guided me through the leasing process for another vehicle. His attention to detail, patience, and willingness to go the extra mile truly set him apart. Steven Dunn's customer service is unparalleled, making the entire experience enjoyable and stress-free. Steven drove my daughter s new car to our house and set a large Blue Bow on it. He waited outside for my wife and I to bring our daughter out and was so pleasant and truly happy for our daughter. I highly recommend Steven to anyone looking for a dedicated and knowledgeable professional at Serra Ford.

  Dawn Peters
3 weeks ago
Blake made the car leasing process simple & straight forward. We did a lot via email so my time waiting in the dealership was minimal. Highly recommend!

  Joey Sakura
2 weeks ago
I shopped online before going in, so I already had an idea of what car I wanted. I worked with Will, and he reassured me through the process and helped me feel confident in my decision. I did buy used, but I'm very happy with my new set of wheels.

  klaus schmitt
3 months ago
I had a great experience replacing my F150 lease. Blake as always made made it very easy to find the replacement car fulfilling all my wishes. Blake was really friendly and accommodating. The financial process was straightforward as used to be. (It s my 4th F150 from this place). I really would recommend this dealership.

  Tom Kulovits
3 weeks ago
Will Kent did an excellent job in working to get me an affordable lease for my new MY24 Ford Bronco Sport. Will's professional and business like approach was key in working with myself and the Serra Ford Sales leadership team to secure not just the lease deal but a nice trade in value for my Ranger. Will's friendly personality and can-do approach are first rate, and make the whole vehicle buying activity an enjoyable experience

  Jaime Cloud
a month ago
I had a great experience at Serra Ford. Everyone was friendly and knowledgeable. Nick W and team went above and beyond to help me find the best deal that worked for me. I never felt pressured or rushed. I love my truck!Thanks so much guys!

  Nic Olbrantz
a month ago
First time purchasing a vehicle through Ford and this was the best dealership experience I've had. Will and Bruce specifically went beyond my expectations to get me into the car I wanted. They were not pushy at all, instead they were supportive and passionate about getting me a great deal. It was the simplest buying process and I would highly recommend buying through them.

  Lindsay Vos
3 months ago
NEW Review on Oil change: I am impressed, yet not surprised (again) by another wonderful experience at Serra Ford in Farmington Hills. Art S. from the service department was absolutely top notch - kind, polite, and knowledgeable when I brought my Ford Edge in for an oil change on January 11th of this year. (2024). After finding out that one of my closest friends passed away on Monday the 8th (age 41), I was having a tough start to my week. Art's kindness, updates, and prompt service did not go unnoticed. These qualities are what set teams and good companies apart from the rest. I am willing to bet that he is a valuable asset to your already awesome team here, - along with Karen Mallad from the sales side of things. Thank you Art, and team!!OLD Review 8 months ago after Lease: I am writing to express how awesome my experience has been at Serra Ford- Farmington Hills, Michigan. I was fortunate to work directly with Karen Mallad. Trust me when I say that, not all Karen s are Karen s, like we hear about. Karen is not your average cars saleswoman. She is the furthest from pushy and does not attempt to pressure you into anything. Karen takes the time to listen, responds promptly, and will work her butt off to get you exactly what you need. Karen was patient with me and went above and beyond, even though she didn t have to. I can t say enough great things about my experience here. My Ford Edge is pretty rad too!!!!

  Sheila Ray
a month ago
I was treated like family. Because I didn't feel safe driving my car, Tom Holmes drove it personally and took it into service immediately. Before I could check the following day, Tom called with an update and a loaner since it needed to be kept over the weekend. Tom exhibited customer service at its finest and went so far as to insure I was familiar with the controls, etc. of the loaner (quite different from my 2018!) before I drove off. Tom Holmes and the Serra Ford team are outstanding. I remain a delighted customer!

  Ashley Howard
5 months ago
Leaving a very satisfied and happy customer! Christine went above and beyond to get me where I needed to be. My situation wasn t an easy one, lots of factors came into play, but I truly believe she pointed in the most logical direction. She worked her tail off to get me into a safe and reliable car. I can t thank her enough or say enough good things about her. Shoutout to Ashley B. as well. I know she played a role in all of this as well. They both kept me sane and removed quite a bit of stress off my plate. Thanks again ladies! I truly do appreciate you all all you re done (as well as the rest of the staff).

  Jeannie Manes Smith
2 months ago
If you want a courteous and kind gentleman to handle your new vehicle needs, please treat yourself to a stress free experience with Nick Watson. We did most of the numbers over the phone. I test drove three different vehicles before finally choosing a Ford Edge. It was equipped the way I wanted and it fit my budget. I will gladly send my friends and family to see Nick and feel secure he will treat them like family. Great experience! Highly Recommend!!

  Ken Shamus
4 weeks ago
Really great experience with Scott Shawbitz. Needed two new vehicles after driving company vehicles the last 10 years. Scott had us in and out with no pressure of any kind.Locked in our vehicles on Saturday and took delivery on Monday when Scott arranged for us to have a shuttle so I could get both cars home that night instead of planning rides later in the week. Overall a very great experience. Would highly recommend.

  M A
a week ago
I was a Tom Holtzer Ford client and have continued to return after Serra took over. I ve never had any issues until now. 1) the Ai voice answering service is horrible. It forces you to leave a message with service and then hangs up on you, kicking you out of the line. 2) whoever Peyton is, needs to be taught about customer service and retention. The first time she answered, I said hello. She said something to the effect of what kind of vehicle can I help get you into? I said I m not looking for a vehicle. I m trying to reach the service department to make an appointment. Peyton goes silent. Then I hear the phone being rumbled with and she hangs up in my face. I call back, she answers again and I say, I just called and was hung up on. Not sure if it was on purpose or not but I m trying to reach the service department. Peyton says let me try to connect you, in a tone that sounded like irritation. I say thank you. Peyton goes yep, then puts me on hold. I m sorry but saying yep, to a customer who not only just said thank you to you but was 100% kind to you is the equivalent of saying you re not welcome. I m just doing my job. I d rather not be bothered by you. It s unacceptable. I initially gave 2 stars but I added an extra star because of the nice lady who called me back (Emily). She extended the same respect that she received. Delivered customer service as expected. That s all I expect. Nothing extra. Just respect your customers and have basic manners that are taught to kindergartners ( you re welcome comes after a thank you). Basic. Manners.

  Gracie LaRue
a week ago
Lynda DeRosia has helped me for the past couple of years with lease cars for my parents and then most recently, with a lease car for my daughters. Lynda was very helpful in finding the perfect car for them (and us). We really appreciate Lynda for going the extra mile to make sure we were comfortable with our purchase, downloaded the Ford Pass app and set it up and understood all the features in the car.

  Joey Serra
2 months ago
Will Kent has been my salesman for over 4 years now at Serra Ford and he is truly the mossy charismatic person there. He takes the extra mile to make sure each customer feels like they are getting the best deal on a car they can, and making every customer know exactly what each sale looks like. I wouldn t change to anywhere else and I recommend him if you are looking to get into a new lease or car!

  Walter Jasiolek
4 weeks ago
Jim Grzywacz/Sales Consultant greatly assisted with my last order for a 2024 Ford Edge since the vehicle will no longer be built. Upon arrival he quickly prepped the vehicle along with all the paperwork as we scheduled a day for pick up of my new vehicle for lease. Jim along with his staff walked us through all the paperwork and before we knew it Jim was placing new license plates on our car as he was explaining all the new features to my wife along with getting her phone synced up for use in the vehicle. We both planned on when we could expect the arrival of our new order and the expected lease pricing. As it turned out we were close on both. Great job Jim and a thanks to all including the staff to make this a special day.Keep up the great job on servicing the customer.Walter Jasiolek

  Ashley Ricci
2 weeks ago
Will Kent at Serra Ford is the best! He helped make my bad car situation, best case scenario by finding me the perfect ride!! He answered all my questions and made sure I was well informed of the vehicle. He did not rush me or pressure me into buying something I did not want.

  Sasha Washington
2 months ago
Had such an amazing experience at Serra Ford! Robert was able to find me the perfect car. The service was efficient, responsive, and such a pleasure! The incredibly smooth process was supported by John and Adam. I would recommend this dealership to anyone looking to buy a new or used car!

  Jada Nabors
3 months ago
Alex Hamilton was great! I go to him all the time for my car leases and/or financing. I would most definitely recommend him to everybody! Also, he s so nice and easy to work with. He doesn t make you feel uncomfortable and he always makes sure that you are well aware of what you re buying and does a consistent breakdown.

  Caleb S
8 months ago
Had an amazing experience finding my dream Bronco! Michael made getting the buying process started really easy and Adam was really friendly and quick to finalize everything. They both do a great job! This was definitely the best experience I've had at a dealership. I would not hesitate to come back and definitely worth driving over state lines to buy from them!

  Brett Lyon
a month ago
Ron Block is the only car salesman on earth that does exactly what the customer wants. Every couple years, I simply email him what I want, in what color, with what features. Within minutes, he sends a price. No trying to redirect me to something else, no persuading me get something I didn't ask for, no withholding pricing info, no stalling by telling me to come in first, no "well-how-much-do-you-want-to-spend" games. No nonsense. I have bought or leased 15 cars in my lifetime, and 5 of them have been with Ron. Every experience with Ron was perfect, and every experience without Ron (other dealerships) was so exhausting and frustrating that I would leave vowing to never go to any dealership ever again. The older I get, the less tolerance I have for people wasting my time - I would rather walk to work than have to deal with a stereotypical car salesperson or dealership. Unless you have a fetish for pain, I suggest you go to Serra and ask for Ron. "New car day" is supposed to be exciting and fun, so don't go somewhere or give your money to someone who spoils that. Thank you Ron and Serra team for another new car purchase that went exactly as it should!

  Kevin
a month ago
Scott S. was very knowledgeable, easy to work with, and super quick for the whole purchasing process. No haggling, hidden fees, or pressure tactics. I felt very welcomed and free to look at the vehicle without being followed around. Highly recommend Scott and the whole Serra dealership for your next vehicle purchase. Thanks again, Serra.

  Jerry Haas
a month ago
Karen Mallad has been our sales person for MANY years. She is absolutely great to work with. She is extremely knowledgeable and is always willing and able to assist when we are ready for new vehicle. Thank you again Karen for making our experience top notch again.

  Dhana Ponners
a month ago
Karen always does a fantastic job in getting me into the perfect new lease for my needs . She goes above and beyond my expectations for customer service and gets the job done fast . She keeps me informed thoroughly along the way with excellent communication to get the deal done very promptly and with no waiting around . I wish more companies had people like her that follow through with excellence and get the job done !!!

  Givemefuel 609
a month ago
Traveled from Mechanicsburg, PA to purchase my Bronco! The trip was worth it and my experience was great! Class A dealership!

  Jacquelyn Hill-Williams
4 months ago
Serra Ford in Farmington Hills is outstanding! Will Kent my salesman is truly one of a kind. He is absolutely awesome! Please let me describe him.Kind, considerate, knowledgeable, patient, just a wonderful human being. I would highly recommend Will Kent for all your Ford vehicle needs.I would also like to compliment the Finance Manager Charles Tabet. He was equally as Awesome!

  Katie D
3 weeks ago
Just had another fantastic car buying experience at Serra Ford. This is my second vehicle bought here and it was such a positive experience. If you are looking for a car, Joe Sauve is your guy! The whole process was easy, Joe listened to what I wanted, and was never pushy. He got me exactly what I was looking for and I couldn t be happier. I 100% recommend Joe Sauve at Serra Ford!!

  Sue B
a month ago
Just leased my second car from Jim Grzywacz at Serra Ford Farmington Hills. We met Jim in 2021 after having little satisfaction from other car sales staff at other dealers. He is a pro and zeroed right in on our needs with no slippery double talk. We were 100% satisfied then and 100% satisfied now with our second lease from Jim. Go see Jim Grzywacz at Serra Ford and he will work with you to get you what you want, even if you have no idea what you are looking for and you will feel glad you worked with him. Outstanding customer service.

  Sharon Banks
3 months ago
We want to give a Giant shout out to Chris Pollock!! He was our salesman and did a great job with helping us find the right vehicle and price. He has always went over and and above getting us into a vehicle. We can't thank him enough.The dealership is one of the best we've been to in many years. Everyone did their job to the fullest! We appreciate and thank them all. Adam did a great job helping us through the finance part! Great young manThanks, again, especially to Chris Pollock!! Best salesman...Chris and Sharon