Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Del Monroe
3 months ago
Owner of Eaton Rapids store said she would take my old batteries that I had accumulated over time but would not give me anything for lawn & garden batteries, even though they sell L&G batteries. Look, I know she was screwing on those batteries and I didn't really care, just happy to get rid of them. In fact I told her to keep her store credit on all 4 of the batteries, I figure she needs that money more than I do . Just remember miss "Owner" your doing business in a small town... Word gets around. If that's your ok doing business like then good luck to ya

  Vickie Cook
2 months ago
Stopped in Sunday morning, the guy working was super rude to my husband. If you are going to work with the public be nice.

  Jimmy Thompson
4 months ago
They took good care of my situation.

  Patricia Cole
a year ago
The guy at the register was not a people person. I will say he told me he doesn't usually work at that store. He had difficulty installing the wiper blade for me, and after leaving the store, I realized he didn't put it on correctly. I had to drive in the rain with a blade that was worse than the one I thought I had replaced. There was no rubber on it. Just plastic. He told me he wouldn't have helped at all if the weather wasn't nice outside. That is part of the reason that I go to those stores. They are supposed to be customer oriented.

  Donna Jeffery
9 months ago
Thank you Advanced Auto of Eaton Rapids. Stone dead battery that we couldn't even load test because the battery was so dead. Brian hooked me up. New battery & he even helped me install it. Thank you so much- djj

  Brent Barker
a year ago
Always friendly and helpful. I once bought windshield wipers there and I had a broken arm. The person working asked me if I would like him to put them on for me.

  Monica Peters
a year ago
I am not one to ever leave reviews, but this store has made me waste so much time and gas and left me stranded for days more then once. This last time they were supposed to get me in a caliper, i didn't make it in for a couple weeks, so i decided to call ahead and make sure they still had it. The lady i spoke to said "yup, we have it when your ready". So i tore the caliper off my wife's van and took it in. After a few moments of looking for it, the comment was "well, i guess we don't have it, we can have one tomorrow". There was never even an attempt to say they were sorry.This not only will waste my entire day off from having to drive my wife to all the places she needs to go, but also waste a ton of gas. I will probably be just making the drive to another town from now on. If you use this place, call ahead, and make sure they physically find the part before you make the drive into town.

  Pat The Real McCoy Mccoy
a year ago
I don't generally use the big chain stores but if I must go I think it's probably the store I would like to go to. They almost always have the parts I'm looking for. Very knowledgeable about the vehicle's so you can be sure that you get what you need.

  Angela Haeck
a year ago
Have what you need, most of the time however still hire people that are a bit too centered around the beliefs that a woman must have been sent by a man. Get over yourselves not all of us paint our nails to impress you.

  Jim Riley
a year ago
Good service and fair prices. I do recommend you order through the app to save 15% and then pick up in store.

  Mark Gruell
5 years ago
GOOD PEOPLE!!!!!! The staff here is wonderful very helpful and nice! This is my store I live here and have a business here. So I love how convenient it is but the staff make it the best! -- Great selection and almost always in stock and if it is not they will have it for you the very next morning, Awesome!!!!

  Jeffrey Newsome
7 years ago
I've been here three separate times since they have opened. Each time it has been an extreme disappointment. The most recent time I went I saw that they had Gunk Products on sale 2/$6. However when I went to check out they charged me $3 for one can and $4 for the other can. After I told the cashier this he looked at the receipt and pointed out that it said 2/$6 on the first one however it didn't say it on the second can. At this time I was fed up with waiting considering I had been there for going on ten minutes while 2 employees tended to one customer instead of cashing out my order that I ended up just paying the extra dollar. Overall the lack of employee experience and knowledge makes this place a horrible place to shop, that and about everything is over-priced. Better off going somewhere else. Update: I called about a belt that I needed to replace on a car that I was working on. They asked if I wanted them to hold the belt for me and I told them no that I would be there in a few minutes. When I got there I told them that I just called about a belt after a few minutes of looking up the part again on the computer they told me they didn't have the belt. So they asked me if I wanted them to hold a part that they actually didn't even have. By far the worst parts store I have ever had the displeasure of going to.

  Brenda Cogswell
10 months ago
Great customer service answered all my questions and got me all the parts I needed

  Thomas Stumpfig
a year ago
No problems. Just needed car wash soap but they had a good variety. Pleasant employees.

  Terry Taylor
7 years ago
Nice having decent parts place in eaton rapids. Always hated car quest (they always seemed to treat you like an idiot). I have noticed that some of the employees at night might be more qualified for McDonald's than selling car parts but I'm still happy that advance is an option now!

  Jerry Gray
7 months ago
Super friendly always helpful

  Brent Bussard
a year ago
Friendly and helpful staff make shopping here a good experience.

  Kaye Persell
3 years ago
Bravo to Ricky, the wonderful associate at store # 7720 who changed a bad battery for us yesterday. He was so helpful and a pleasure to meet when we were in need.

  William Mc Gruther Jr.
8 months ago
Very friendly people working there to help you out

  G A
2 years ago
I had a warranty issue and they took care of me, very happy with the service and very little time in the store... Which is important now days.Thanks

  Victoria Dolton
3 years ago
Advanced Auto is so accommodating. They generally have everything that I need. If not, they also offer to special order an item or offer advise for an alternative. Advanced Auto is definitely an asset for the community.

  Mark Gruell
3 years ago
Awesome people! Great service! Very knowledgeable staff a great place to go for your car shopping parts and supplies!!!!

  Randy Glasgow
a year ago
Had my part in stock.counter lady very friendly and helpful

  Angela
2 years ago
Employees are knowledgeable and very helpful. They were always friendly and eager to help.

  Scott Mcree
5 years ago
Had dead battery. Was able to jump battery and get car running. Drove car to local advance auto part store . Battery was purchased and installed with no issues. Serviceman was courteous, prompt and knowledgable.

  Oddzilla James
6 years ago
Very helpful staff. Not a particularly busy store so the staff is ready to help and make suggestions that may help you keep your car running.

  Kevin Lerch
7 years ago
I work at Advanced Auto and I can tell you that we care. We work as hard as we can to treat every customer with the attention and respect they desirve.We care and if there is an issue, we will do anything we can to make it right.Just saying...

  Lorguy
a month ago
Bad customer service

  Rich Sherrell
6 years ago
Very helpfull and courteous staff. Large selection in stock. Parts ordered there promptly. No later then next day if available.

  Joe Lewis
3 years ago
Great place. They were kind enough to make masks for their customers so they could enter. They were very helpful and kind.