Smith's Towing Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lorraine Heath
a week ago
Called them when my car died on the side of the busy expressway. They told me it would be between 30 and 55 minutes and they arrived just around 50 minutes. Monte was so kind and professional! He took such good care of our vehicle and made sure we were comfortable. Great job Smiths towing! Thank you for keeping us safe.

  Omar Sukkar
3 months ago
Great experience. I contacted this company and they told me they'd be on site within 15 minutes and sure enough they were there on time.The gentleman that responded to the scene was very professional, polite, and courteous. They took care of my SUV with extra precautions and made sure that everything would be right.I'm very shocked and impressed at their swift response. I hate dealing with tow truck companies but this by far has been the most pleasant experience. Their number is stored in my phone and I'll definitely be utilizing this company if needed in the future.

  Shanny Marie
3 months ago
Hands down great service! Monte is absolutely the best! He has such great customer service, very knowledgeable about what needs to be done! Makes sure the customer is comfortable! Safety is very important to him and you can tell he enjoys his job!

  Heather Meloche
8 months ago
I Just wanna Say a Huge Thank you, Smiths Towing helped us so much tonight.. My friend got stuck and in A very not so good situation, truck was close to rolling. They were fast at responding, even had to send a bigger wrecker, They were so courteous and polite, Well priced and within reason.. Will Definitely use them if ever need in the future for anything..... Thank you...

  randy koch
a month ago
Fantastic towing service have been using them for over 30 years. Just had them tow my work van from Varsity Ford to my house and they did a great job and reasonably priced.

  Randy Osterlund
a year ago
The gentleman that came to pick up my car was awesome. So friendly and courteous. I really appreciated him along with the office personnel being wonderful to work with. Definitely will keep them in mind if needed in the future and will certainly share their information with friends & family.Service: Local haulingService: Local hauling

  Farah Sabah
3 months ago
Thank you so much guys it's worth every pennyThe location and situation were very bad, but nothing will stop professional people from doing their job (smith towing service)

  Jeff DeVito
2 months ago
Mohammand was extremely helpful and professional at all times. He arrived very quickly and got my car loaded and took us both home. Very pleased with the service.

  Bryan Baker
2 years ago
I had several wheel studs break on my truck s rear tire on a commute home and started a AAA roadside assistance request. Smith s Towing was dispatched and arrived slightly after the arrival time. Mohammad did a great job and was very thorough and careful while taking me home. I would not hesitate to call them again for help. 5 stars.

  Dana Bauer
3 months ago
I feel I was totally taken advantage of by the driver i was quoted 200.00 then he raised it to 280.00To simply pull my car a few feet back onto the drivewayWill never use them again!!!!!

  jime19911
2 years ago
Unprofessional company with unsafe and incompetent drivers. Apparently straps, safety chains, and tow lights are optional equipment now? All it takes is one time for something to go wrong and turn that truck into a 5000 pound object that ll kill anyone in its path when it comes off the back of the truck.If you have drivers doing stuff like this then they shouldn t be trusted to touch your vehicle. Cutting corners due to laziness to save 30 seconds just shows the mindset of that driver.I hope DOT has a run in with this driver and company also. They would have the time of their lives racking up violations and fines.This is stupidity at its finest and it really isn t something that should be taken lightly. I hope people who read this review get the point too.

  Jacob Kovacs
2 months ago
Was the only company willing to come out on icy roads. They are good and quick. Also they are very friendly and great and fast communication

  saleem alqaragholy
5 months ago
Really excellent company. I've uses them more than once and they are ontime, reliable and careful with cars they deliver. Really the best drivers. Thank you. Will use again.Service: Car towingService: Car towing

  Keely Grace
6 months ago
Neighborhood didn t warn residents for towing for expected snowfall, towing company was hired by HOA to tow for snow. They towed only two cars from the neighborhood and then didn t return because was no snowfall. My car was taken from right outside my house and towed for 1 mile where they managed to get a huge nail in the tire. They charged me $150 to get my car out and they cost me a tire. I ve been mad about it for three years. Perfect choice for terrible landlords and HOAs!

  Xinzhou He
3 months ago
Fast dispatch, issue resolved under one hour, would use again if need and strong recommend for the need in Ann Arbor area

  Greg Tuggle
a year ago
We are a small painting company and we got a 15,000 pound aerial lift stuck in the mud. We called to have it pulled out and they came right away and pulled it out in less than thirty minutes. The driver was super friendly and the rate was reasonable considering the size the the truck they had to send out.Thanks Guys!!!Service: Special vehicle towing

  Chia Hung Wei
2 years ago
The technician are so detail and skillful to get car out of basement garage.It takes several step to get the car towing out garage.Excellent and perfect job with fairly price.Highly recommend it. Service: Car towingService: Car towing

  Ashley
4 months ago
We had a truck stuck and they charged $450!!!!!!!!!!!! Outrageous price and will never recommend or call again. Highly do not recommend!!!!

  Susan Morse
10 months ago
They arrived very quickly and changed the tire in record time. They were positive and personable and knew what they were doing. I depend on Smith's to do a quick great job!Service: Tire changeService: Tire change

  LeeAnn Bennett
a year ago
Smith's Towing,1143 Jackson Road, Dexter MI. 48130. Run don't walk away from this place. They held my car hostage for 21/2 weeks. They towed my car after an accident in the evening. They told us that they could save us money if we had my car towed to their business & that they would contact & deliver my car the next day to my body shop. I call the body shop 2 day later & my car wasn't there. I called Smith's Towing & they said that my insurance didn't contact them. I went back & forth with them that I was told that they would contact my insurance & the body shop. So I contacted my insurance & they proceeded to try to pay & get my car towed to the body shop. Oh before I contacted my insurance they said they were waiting for the claims adjuster to take pictures. I thought that was odd because that happens at the body shop. So that's 3 straight up lies from them. They were also very rude. 2 1/2 weeks later my insurance company had to pay them 1,464.84 to get my car towed to Chelsea. What a racket!!! This was criminal. I'll be talking to my lawyer & possibly the local news station. The only reason they got one star from me is I had to press a star to write a review. They aren't even worthy of one star, they should be invested & closed down.

  Denise Lukas
a year ago
I've had cars towed in the past. This was the shortest tow and the most money I've ever been charged. They even charged for paying with a credit card. I would definitely recommend calling anywhere else. I'm only leaving a review because they asked me 4 time to give them 5 stars. NEVER!!!Service: Car towingService: Car towing

  James Kirkwood
a year ago
I was stranded when my car, suddenly, would not start. I called Smith's to get the vehicle towed to our dealership. Dispatch was helpful and stated that a tech would be out in about 15 minutes. Fifteen minutes later the truck pulled in, he assessed the vehicle, took pictures, and verified the issue I was having. We settled up and he hooked up to deliver my car to the dealer. Aldin (sp?) was polite and professional. Clearly knew what he was doing. I have used Smith's in the past and will continue to do so when I am in need of their services. A good company to have in the Chelsea area.Service: Car towing

  Ellen Keefe-Garner
3 months ago
Fast response. Very pleasant technician! Got the car running! Thank you very much!

  Tiffany Smith
a year ago
Wonderful Service. My family was stuck on the side of highway 94 with a flat on our camper, Within 20 minutes Rajab arrived to help us. Not only did he do a wonderful job, he was very friendly and did everything possible to keep my family safe as trucks were not moving over. We were back on the road 20 minutes after he arrived. Thank you so much!Service: Tire change

  Emily Lerner
a year ago
Sam was wonderful!! The towing service came out fast, and he changed my tire quickly and was so kind to work with. Fantastic experience will definitely use them again!Service: Tire changeService: Tire change

  Jon Kephart
a year ago
I had a tire go flat and my lug nuts were jammed up pretty good and they were first to answer and had a reasonable fee (which will be reimbursed by insurance) compared to others services and the staff arrived super friendly and quick to work and efficient with payment service too. Only suggestion is provide a educated guess on time frame.Service: Tire change

  Mak Doodle
2 years ago
Final update: Smith's did as promised and we connected the following day. They adjust price to an appropriate fair charge. Thank you.Smith's called me after seeing this review and are reviewing the charges. As I was not present when they picked up the car the final destination of the car was not what Smith's originally thought and the charges were not adjusted accordingly.Smiths are adjusting to a more appropriate fee.I will increase rating based on their quick response to this feedback.Original feedback:198 dollars to tow car from shell gas station on m52& I94 to the park and ride lot right next door to it. That's a pretty good price per foot they get.Service: Car towing

  Diane M
2 years ago
Today our car broke down 2000 miles from home. Kyle saved the day by arriving super quick and got our car on the flatbed and to the repair shop with no issuesWhat a polite and respectful young man! Nice to see someone with such love for his job. Highly recommend.Thank you Kyle. 5 star service.

  Tricia Steward
a year ago
Not an easy person to do business with! My car sat there incurring frees for over a week. Because it was part of a claim my insurance company paid the tow but he refused to accept the digital payment so he could charge for another day of storage. This made it take long to get my car repaired because it wasn t moved to the body shop. Would not recommend!Services: Car towing, Local hauling

  AMY BABCHOOK
10 months ago
Said they would be there in 30 minutes or less, was an hour, $85.00 to unlock your vehicle highway robbery, driver had no uniform, no paper reciept, when they answer the phone they just say dispatch no company name. Sounds so shady