Priority Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christopher Bergau
6 days ago
Priority did an excellent job with our red color match. They were very good with communication, and following up with new information. They delivered our vehicle ahead of the estimated time frame, which saved us from renting a vehicle. And upon pickup, they included an interior detail, which was unexpected. I would use them again.

  Kristal N
a week ago
I requested a quote for some sub-frame work and they were honest and professional. They told me it wouldn't be cost effective for me to use their services and referred me to a local welding company (Lansing Welding) who would be better suited to service my vehicle. Because of their integrity, I will surely be using them in the future for any other repairs, for future vehicles.

  Joseph Mccrackin
2 weeks ago
good work ain t cheap, and cheap work ain t good. Did a really good job at fixing the front bumper of a 2015 dodge charger. Even offered to give me a ride to work because of a delay in one of the parts. Would come back.

  Jim Davis
2 months ago
I had vehicle damage from a tree limb falling on my car. Aaron and the professionals at Priority did an excellent job, even going above and beyond in taking care to make my vehicle look really great. Highly recommended.

  Lyssa McMillen (Lissy)
2 months ago
We took our vehicle here because we thought it would be better than taking it to a dealership. My husband dropped my car off and didn t grab anything out of it. I had to come back and grab all of our babies things just to find that a lot of exterior and interior car parts had been thrown all over my babies things. It s in the middle of winter so all the slush, mud, and salt got all over my son s things. Salt has ruined my son s baby carrier which is $180, and his stroller and car seat base are disgusting. I m furious as well because there was a lot of glass that had gotten into the inside of the vehicle and now I m worried glass has gotten into my sons things. I find this highly disrespectful and and inconsiderate. I will not be taking any vehicles here again.

  Derrik Mead
2 years ago
My fiance, my son, and I were hit by a drunk driver on Thanksgiving night 2021! Before we got hit, and I mean just seconds to minutes before we got hit; we were talking about how this was one of the best Thanksgivings that either of us had ever had. The SUV was less than 6 months old! Anyways, the pictures below are what our SUV looked like when it finally went to Priority Auto Body. We did not take any pictures of what it looked like when it was finished, but we couldn't have been more happy! It looks like a brand new vehicle! They literally made our vehicle whole again. You would NEVER be able to tell that this vehicle had ever been in an accident, let alone even a scratch! I was blown away! Priority definitely knows what they are doing and the service behind the counter was awesome! Something else that really stood out to me, was that they did exactly what they said they would do. They were honest about the time frame and that time frame was exact to what they told us it would be. We got it back New Year's Eve day and we were both just blown away with the workmanship! Top notch! Hopefully we never have to meet them again under these type of circumstances, but I have other vehicles that need some TLC and I will definitely be taking them to Priority Auto Body!

  Drive With Fern
2 months ago
Jeff and Jason are great people to work with. One of the best body shops around! They have earned my business.

  K Hook
9 months ago
I pulled in here after hitting something on the highway and needed someone to help with some hanging pieces under the car. They quickly took my car and put it on the hoist to inspect everything, assured me there was no real damage, cleaned up the mess and didn't even charge me. I was admittingly a little stressed over it (I think he could see that) - when I went to pay they said have a safe trip home and keep them in mind if I ever needed anything else. So impressed. I highly recommend this shop.

  Adam Klein
3 months ago
One star so far. Told me my truck would be done yesterday, now it will be 5 more weeks. More to come tomorrow.

  Donivan Wells
a year ago
We had some minor body work done. The new owner Jason and his team are so helpful and friendly! Best of all, our vehicle was returned back to 100% and it was completely DETAILED!!!! Thank-you for a fantastic experience. We will definitely be back for any automotive needs.Service: Auto body & trim repairService: Auto body & trim repair

  Stanley Claybrook
a month ago
It was a pleasure meeting Aron and the staff was very nice. I will do business again.

  Ryan Mallory
7 months ago
We scheduled an appointment for repair and dropped the vehicle off. They told us it should be done in 3 days. They never called us with an update. After 2 weeks we called them and they had not even started it. They told us to pick up the vehicle and reschedule. Save yourself time and go somewhere else.

  Randy Cook
8 months ago
My car was hit by a new driver and this is where my insurance company sent it for repairs. After inspection, my car was totaled. They worked with my insurance company and there was no hassle at all! I would recommend Priority Auto Body for any repair you may need.

  Matt Bishop
5 months ago
Simply awesome work. Carrie took care of the details and got the job done as promised and even a little ahead of schedule.

  Charlie S
8 months ago
I stopped by to see if Priority had time to look at a minor body issue on my car. Aaron kindly came out and walked me through what was going on. The care and consideration given by him is much appreciated. Priority will be the body shop that I go to when anything, minor or major, comes up with any of my cars or trucks.Service: Body & TrimService: Body & Trim

  Andrew Senner
a year ago
Went in to get an estimate on a couple dents and was immediately greeted and helped. After taking a look, they told me they could probably do it conventionally, which would involving repainting and waiting a month for the paint to cure before I could have the spot wrapped again.I was given a business card for paintless dent repair from a contact they knew, even at the expense of losing my business. Very genuine and friendly customer service. Will return for my non-paintless repair needs!

  Dcn. Bob Nieman
2 years ago
Took my truck in for an estimate October 12, 2021. Was told I would have an estimate that afternoon. October 14 I called again was told would have the estimate 10/15/21. Called 10/18/21 was told still working on the estimate. Since Priority is a preferred provider of my insurance company, I scheduled a date to drop it off for the repair, not concerned about the estimate. Scheduled the drop off for 11/8/21. On 11/23/21 I called my insurance company to find a new provider since my truck had not moved from the spot it was left in on the 8th and I was going to pick it up. The insurance company called Priority and suddenly, my truck was moved. I was told it would be two weeks. I called 12/7. No update and no call back. Called 12/14 and was told it's a big job and it takes time (person who answered the phone had quite the attitude) Called 12/21, was told maybe next week. Drove by on 12/29 and saw my trick sitting in their lot. Stopped in and found out it was finished and ready. Took it home and discovered the radio wasn't reconnected properly and had to take it back. Then, just this week on 1/8 found my rear tire on the repair side of my truck was loose, prompting a call for roadside assistance.They NEVER called me. It took almost 3 months for them to complete the repair although, admittedly, they didn't start 6 or 7 weeks. The work looks good but there is no way I would ever recommend this business to anyone. No communication. No service. If it's possible to give no stars, please make the change for me.Services: Auto side view mirror repair, Body & Trim

  Frederick Kron
2 years ago
Very friendly staff that goes the extra mile to make sure that work is done right and customers are satisfied. On dropping the car off, we found some additional damage that hadn't been accounted for in the original estimate. They handled everything with our insurance company and even got any additional deductible waived. After the car was repaired, they had to warehouse it while we found transport to ship it to Wisconsin. They never made a peep or asked for a penny. THANK YOU, PRIORITY AUTO BODY! Every good wish for future success. You deserve it.Service: Body & Trim

  V A
2 years ago
absolutely unprofessional work and very rude employee . had to fix the side of the car. they ordered one part and fixed the other. as a result, the docking is not correct. visually, I saw a defect in their work. he didn't want to hear me . in a very rude manner asked to accept. decisions - take or leave. and he added that he only had five minutes for me. I do not recommend coming here.

  Cathy Adcock
7 months ago
Great customer service. Updates given timely. Friendly and knowledgeable staff. Would recommend to parents of MSU students!

  Dred This
7 years ago
Brought my Sienna here to get the brake pads replaced and repair the slow leak in a tire. They gave me a free loaner for the day, called with details about the work on the day of, and gave me the benefit of keeping my brake pads on the car because they weren't ready for replacement.I think this place is quite professional and credible. I will be coming here again.They were quite polite as well. All around satisfied experience.

  Stacy Grinnell
3 years ago
They repaired my van after an accident and I just picked it up today. They went above and beyond!! When I got my van back it had been vacuumed and the dash and instrument panel had even been wiped down. SUPER IMPRESSIVE! I will definitely use them again for repairsService: Body & TrimService: Body & Trim

  Dan Kelley
a week ago
Five star service! Fast and professional.

  Randy Allen
8 years ago
Their staff is very courteous and professional. They go above and beyond every single time, often coming to pickup my vehicle and drop it off when I can't find the time to drive out myself. They also are very fair minded in their pricing and have even waived fees for something they could not fix. If you want top notch service that is fast, efficient then look no further than these guys. As for me, I am with them for all my professional and personal automobile needs.

  Esther Lord
3 months ago
Great service all the way around, cool people !!

  Ruthie Barber
3 years ago
Love this business. Randy is professional, we get estimates within minutes, they schedule the work in a timely fashion. We have had to use them several times and they have never done us wrong. I highly recommend this company.

  Teia Conley
4 years ago
Took our brand new truck to have a door dent fixed. They are supposed to "detail" your vehicle before return. The detail job was absolutely pitiful and smears everywhere. We had scratches through out our paint and they didn't do a dang thing about it suggesting they only touched two doors when we know darn well that they did not only touch our two doors. WILL NOT BE GOING BACK.

  Dave Dath Atherton
5 years ago
Had some minor damage to the rear bumper. Part ordered quickly, work completed on time and they detailed my car including a wash and vacuum, and they washed my floor mats that still had salt from the Michigan winter. Keep up the good work.

  Heather Hidalgo
3 years ago
Would absolutely recommend this body shop to anyone that needs work done!! I just got my car back and it looks AMAZING!! Not only did they do wonderful work on the outside they sanitized the inside and got my car back to me nearly a week earlier than expected. The staff is friendly and polite. A great place to do business!

  Dane Cooke
4 years ago
I love working with Priority Auto Body. The environment is always friendly and helpful. I always feel like I'm getting a fair deal on any of the work I have done. I really appreciate their loaner program, so I still have transportation while my vehicle is being worked on. I would highly recommend taking your vehicle to Priority.