LaFontaine Hyundai Dearborn Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Danielle
5 days ago
Lamont made the experience of getting my vehicle repaired seamless. From the initial drop off, communication of next steps and estimated time frame. As he receive information about my vehicle he passed it along to me. I felt informed the entire processed. I received my vehicle back within the estimated timeframe. Upon pickup of my vehicle Lamont reviewed the invoice and answered all my questions. As someone who takes vehicles to dealerships for a living, Lamont's customer service is top notch. Thank you!!

  annie ogletree
3 weeks ago
I came for oil change that took too long way too long. I was told an 21 point inspection was done verbally...no recommend sticker for next oil change I have tried call back 3 different times for proof of inspection and always get automation system. I have always received paper copy for my records. Not being able to reach true person for something so simple. I will not give higher rating

  Amber Chapman
3 months ago
Wonderful service! I use to go to their previous location down the street and didn t receive this kind of experience. I needed to call around a lot and leave many voicemails. Sometimes panic a little when I didn t get a response when my car desperately needed to be seen .but TODAY, I had the best service from LAMONT! I ve watched him with a few customers at the previous location and I thought he has amazing customer care and service finding out the location moved and he was assisting me was such a treat. He gives 100% white glove service and i feel at ease that he will be my contact going forward with oil changes and maintenance on my vehicle. He gave clear commutation, consistent updates, great enthusiasm, and a kind smile. I recommend this location! Thank you!

  Kaelyn Byrd
2 weeks ago
Lamont was very nice to me and got my car serviced in and out really fast and efficient! every time I come to this center they take care of me.

  Michael Aragon
4 months ago
Golden similar to Wonka golden ticket found by dodge journey speech

  Tabby Rosas
3 months ago
Came in for a safety recall....left with a car that won't run. Can't get a person on the phone...went back and they said it's because I need a 110 dollar oil change. .sorry but you breaking my car isn't going to cost ME money. Still can't get a call back. HORRIBLE SERVICE

  Lawrence
6 months ago
After my Sante Fe broke down, I looked at my finances, and you know how it goes. I was worried about how to get my engine repaired and working with dealerships. However, after a few months, I just left La Fontaine Dearborn with a new warrantied engine! The customer service was top notch. Taleisha, the advisor,and Scott, the technician, are awesome!

  carly DeGolyer
7 months ago
I was originally going to give my experience here a 1 star. Trying to get ahold of the service department via phone is damn near impossible. I was extremely irritated on the lack of follow up, until I actually came to dealership. When I seen the amount of business they have coming and going there, I was in shock. This place is BUSY. They need more help in the office that is for sure! I was originally quoted an insane turn around time for diagnosis on my vehicle but they were able to get my car in and out in a week. *granted my diagnosis wasn t as crazy as believed it would be* My service advisor Dave G was extremely helpful and able to get my bill a little more affordable.

  Janette Christmas
4 months ago
Lamont Howard is the best service advisor ever. He will take care of you!

  Deirdre Kelley
a year ago
Take your car to Mike K's and avoid this place.The service here is never timely, took over 4 hours for an oil change.They want to hold your car for 24 hours for any service, it seems, even a recall that they said would take a few hours. They will definitely do stuff to your car and take your money, but they won't fix the problem. They will give you a Lyft to and from your house but you're on your own if you need a car for anything else.Their staff is hit or miss on professionalism, they have dodged calls, said people were "in a meeting" if they didn't want to talk to you, not called back after telling you they would call you shortly, and not fixed what they said they would.If they weren't attached to a dealership, I hope they'd be out of business because the service (I'm using that word lightly) is atrocious.Just find a better mechanic and ONLY get warranty service done here.

  Paul Prohaszka
9 months ago
went in for oil change. they don't do free cash wash FYI but Owell. they wrote they topped off washer fluid and filled tires. I checked after wards as it's my 1st time there and no washer fluid was added. but I'm still paying full price. 1 tire is at 32 and one at 45 like slow down and check things guys. 65 dollars for a nice dealership experience was not the case. should've went else where for a cheap oil change at that point.oh and the website adviser phone # was set to some random Detroit hotel lmfao. and when I called to verify if they'd lie about filling fluid etc, they forwarded Me to a # that hung up. called again and sent to voice mail.

  Jonathan Estes
2 years ago
I went there to get parts. The people in the parts department were kind and professional the people in the service department.... Well, one person. One person was very rude. Terrible experience.Service: Steering & suspension repairService: Steering & suspension repair

  Ali A.
7 months ago
I've called 7 times now, they never answer

  akram salleih
2 years ago
I had a recall on my vehicle and it been three months waiting for one single part !!!

  Christian Roberson
3 years ago
I went in for an oil change and it was quick and easy. I got in and out which I definitely appreciated

  Bill Williams
a year ago
Nice salespeople. Not overly aggressive.

  Carol Chandler
2 years ago
Small repair, they didn't even charge for it.

  Monica Knox
6 months ago
Great service

  Russ Gordon
9 months ago
Ace was ACE!

  Valerie Novinski
2 years ago
Fast an friendly