Betten Baker Auto Plaza

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tara Sutton-Beach
a week ago
My son bought his first car at Betten Baker last week, a Honda Accord. Couldn't have been happier with Conrad at the Pre-owned lot. He made it so easy for him as a new car owner. He was extremely courteous and a great listener. Everyone else seemed very helpful as well. My son is thoroughly enjoying his car. Thank you Conrad for all your help!

  Andy Radakovitz
a month ago
I had a fantastic experience with Matt Cinder who helped us purchase our Chevy Tahoe. From the moment I walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure I got the perfect vehicle for my needs. Matt's professionalism and friendly demeanor made the entire process enjoyable. I cannot recommend Matt enough.

  Eric Upson
2 weeks ago
I bought a used Chevy Cruze here about a month ago and my experience was good. However come to find out that the AC doesn't work. Extremely disappointing when you spend a bunch of money on a car with 84000 miles and you have an issue like this. I was told that the car passed all inspections so my assumption would be that's not part of it. Which makes no sense.

  nate murray
a week ago
Jadon Harris lied to me over the course of the sale numerous times. Brakes are brand new, blah blah blah then I was charged more than what we agreed on. Mind you signed agreement. Said I would get a reimbursement check. That has never happened. Said he would check on a price for me to get my lead frame repair, that again, never happened. Just a young new salesman who doesn t care to build clientele. Stay clear and visit elsewhere.

  Carrie Freeze
3 weeks ago
Stopped in to check out a used car. Salesman (I think his name was Zack) came out and let us test drive it. Car had a warning light on and when we asked if that was something we could have them look at he told us they didnt do that there but we were free to take it to autozone. Really?? We had a bad experience here years ago but they've been promoting they were under new management so we were hoping to buy local. Seems like nothing has changed.

  Carlie Bishop
6 months ago
I have been very satisfied with my experience at Betten Baker Coopersville and I owe it to Ben Smallegan and his teammates Travis Wierenga and Brandon Jimenez. Ben was a fantastic employee to trust with all my vehicle needs, questions, and preferences. Even through a couple hurdles he advocated for me 100%. I recommend his service to anyone in need of a vehicle!

  Leesa Strait
6 months ago
Bryce Sikkenga has been a great salesman to work with. I have referred a lot of family and friends to him. Everyone has been very happy with the customer care he shows.

  Denise Wertz
6 months ago
I overpaid for a used Malibu a few years back and I ve had nothing but problems with it. Matter of fact every time I bring it in for an oil change a few days later I have issues with my vehicle that points to tampering from the mechanic. DO NOT COME HERE TO BUY OR TO HAVE YOUR VEHICLE SERVICED!

  J & M Bn
a year ago
We recently purchased a new truck from Betten Baker Used Cars in Coopersville, MI and are incredibly pleased with our purchase. We began working with Brandon and Travis, and Travis completed our sale. The finance manager was on point with his recommendations on our loan based on our credit. In the end, everyone was happy. Thanks again Team.

  Dustin Marshall
8 months ago
When I purchased my pre-owned vehicle in November 2019, I also purchased an interior warranty program (Poly Steel) and then forgot about it (because you hope you never have to use it).I have younger kids and a couple of dogs and I thought that would be a good investment for the vehicle. Fast forward to the summer of 2021 when one of my dogs vomited and urinated inside the vehicle (Yay I can use the Poly Steel!) It was at that time that I realized that I never received any kind of paperwork or registration about the Poly Steel so I reached out to Betten Baker. I learned shortly after I purchased my vehicle they switched from paper to digital and my paperwork never got filed properly. Betten Baker said that they would clean the vehicle while they tried to figure out how to get me registered so I could make a Poly Steel claim. Afterwards the smell went away, so it went to the back of my mind. I did reach out periodically to see if it was being worked on, but received no response. Fast forward to winter/spring of 2022/2023 and the smell returned so I got in touch with Betten Baker and found out that I still didn't have a case with Poly Steel. They gave me the number for Poly Steel to try and see if I was in the system, I was not. Their customer service is terrible. They actually said to me "How did you get this number?" I then reached back out to Betten Baker and got in touch with someone above the Floor Managers. I explained everything to them and she tried to get me registered, but came back from Poly Steel and said that they don't do claims on vehicles older than 5 years, my vehicle wasn't 5 years old when the incident happened! She said that she would get it taken care of or we could come up with a resolution, but in the meantime Betten Baker would detail it and use the ozone machine to try to get rid of the smell. Which it did for a period of time.... until it got really hot this summer. I reached out again to ask if there is a spray or something that they use to get rid of smells, I was told there is nothing more they can do. I requested a refund for the Poly Steel because I paid for something that was never actually purchased .They came back with they could do half the cost as they didn't charge me for a the courtesy cleanins. I said that wasn't good enough because I paid for something that I couldn't use and should be refunded the full amount. We negotiated more and landed on a little more than half the original cost. I don't feel like I should receive less than a full refund because I paid for something that I couldn't use.

  Andrew Fredrickson
6 months ago
Bryce s was a huge help when it came to picking out my 2001 caravan. i could tell right away this guy knew his minivans. thank you bryce!!!

  James Dobbs
a year ago
We bought a truck a couple of weeks ago from Brad. He was great to work with. Easy going and no pressure. Even after the sale he has been great. I would definitely recommend going back to betten baker in coopersville in the future and ask for Brad!

  Kevin Kowal
5 months ago
Took in a 2011 Regal & they said because it was built in Canada they couldn't get the codes. Brought it to Hudsonville transmission and they fixed everything.

  Tyler Goodman
2 years ago
Betten Baker has a great vehicle selection and an even better sales team you help get you into the perfect set of wheels. Anthony was great to work with and went above and beyond to make sure I got exactly what I wanted at the best value possible!

  Jamie Goodman
2 years ago
Anthony Haluska is a most excellent salesman. He is friendly, knowledgeable, and goes above and beyond to get you the best deal possible. I will definitely buy my next vehicle from him.

  Larry Laster
11 months ago
Had some work done AC condenser and air bag recall fast and reasonable had my truck done within a day. Thanks again Allie and Bret. Very much appreciated.

  Josh
2 years ago
Bought a truck 2 weeks ago from Matt Cinder. He was absolutely amazing. Down to earth all around great guy. I was pressed for time on the day I went in after I decided to buy the truck Matt did everything he possibly could to push my paperwork so I could still make my prior commitments. He even personally jumped in the detail bay to get the truck ready to go. Matt thankyou and the team. I will definitely be back.

  Casey Steele
2 years ago
Anthony Haluska has always gone above and beyond for myself and my friends to find exactly what me want and need. Even if it doesn't lead to an immediate sale, Anthony is always there to help. Buying cars from dealerships can seem sleezy and frustrating but Anthony removes all of those feelings from the first time you interact with him. I could not recommend a better associate to help you find a new vehicle.

  Lisa Watts
2 years ago
Zach Watts greeted us with a smile at Betten Baker. He was very polite and professional! Although we are not quite ready for a vehicle at this time, he gave us his card and we will purchase one from him in the future.

  Eric Johnston
2 years ago
Anthony has been awesome to work with. He helped me, my daughter, and my son-in-law buy cars from BB. I would definitely visit again to buy a car from Anthony!* I even named my car Tony! :)

  Rachel Jaquays
2 years ago
I came to Betten Baker Coopersville looking for a car, but left with something better...a friend. I cherish my new found friendship with my bestest buddy Zach Watts. You could say we're more like brother and sister than friends. At least that's what I tell everyone I meet. Everywhere I go, I tell people, "Hey! If you're looking for a new or used vehicle, go see my buddy Zach Watts at Betten Baker Coopersville!" I've told my hair stylist, the lady at the McDonald's drive-thru, the cart guy at Meijer, the nice man holding the cardboard sign at the corner of Division and 28th St. and probably about 30 or so people waiting in various check-out lines by me. I think they're real grateful for the info! If you stop in to buy a vehicle, be sure to ask for Zach Watts and ask him to show you his BFF bracelet I made him...we having matching ones. Happy Buying!

  Kimberly Burrows
6 months ago
Bought our Enclave here in 2020. The crew there was awesome

  James Dempsey
2 years ago
Anthony Haluska was incredibly transparent with me throughout the whole buying process. I will definitely be bringing my business back here, and recommending everyone I know to come to him. Truly excellent service.

  Heather Pitsch
2 years ago
Anthony Haluska is by far the moat friendliest and profession sales person i have encountered. He treats people like family and goes out of his way to make sure is guests are taken care of and fully satisfied before letting them leave the dealer.

  alex lindemulder
2 years ago
Anthony really wanted what was the right fit for me, not what was just right for his pocket. One of the best salesmen I have had the pleasure of working with and when I'm ready for another vehicle I will be seeing him again.

  Dylan Goodman
2 years ago
Anthony Haluska is friendly, communicative and beyond helpful throughout the entire car buying process! If you re thinking of buying from Betten Baker, make sure to ask for Anthony!!

  Robert Green
2 years ago
Anthony Haluska sold my wife and I a vehicle 3 years ago and he is absolutely the best salesman I ve ever dealt with! Would recommend Anthony to anyone!

  Nick
6 months ago
3 different manufactures at 1 location! huge selection- awesome place to shop or service vehicles

  Eddy Gnadt
2 years ago
Anthony H. was a true professional during my car buying process. It was a pleasure working with him and look forward to working with him again.

  Nicholas Derouchie
a year ago
Good people. They do their best with the info they have. And work to actually achieve your vehicle ownership dreams.