AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Antwayn Spencer
5 months ago
I recently visited the AutoZone in Coopersville and was impressed with the experience. The store was well-organized, making it easy to find what I needed. The staff were friendly and knowledgeable, ready to help with any questions I had about auto parts and accessories. Prices were competitive, and the variety of stock was commendable. I appreciated the efficient service and the staff s effort to ensure I was satisfied with my purchase. A reliable spot for automotive needs!

  Robert Reese
3 years ago
Well I like the prices but they were supposed to order me ragas cap 2 weeke ago still no gas cap. Update after over 2 weeks still no call i went in & they got me a duralast gas cap at no charge because of the wait I had they made things all good for me.

  Eric Albright
7 months ago
I had a dead battery while parked in the area at 6:30 am, so I waited for this Autozone to open at 8. I saw 3 employees enter shortly before opening time and the lights were turned on. By 8:18 the doors were still locked and no one around inside. Then all the lights shut off. Luckily, there was a Tractor Supply next door that was open with courteous staff at the entrance and the battery I required.

  Joe Miles
a year ago
Great experience! Had a battery actively dying and stopping to get a new one. Wasn't sure I would be able to restart the car after I turned it off so I asked them if they changed them out. Aaron said they did for certain types and after looking at my vehicle said he could.He came out and went above and beyond to help me out. One terminal was seized to the post and couldn't be removed, so he cleaned the posts off, replaced a terminal, the battery, and verified everything was functioning properly in chilly March weather. Above and beyond, great help. Thanks!

  Rick and Brenda Becker
a year ago
This place was very helpful! Our regular auto parts store did not have one of the calipers we needed for our car but AutoZone did! It was a few bucks cheaper too! However, the core charge was much more but we ll get that back upon its return! Rick did not share whether their customer service was positive or negative I would guess it wasn t negative He s a little more tolerant of negative service than I am though TBH. (If I m spending money at your business, I work hard for my money and expect genuine appreciation FYI!)

  Stephanie Curtis
3 years ago
Ordered a part early Saturday Morning and was told it would be in that afternoon. Each day following was told the part would be in THAT day only to find out it isn't and it "will be tomorrow". Stopped in Tuesday evening and surprise surprise it STILL is not in. 2 of the 3 parts ordered came the next day but 1 still missing. Not one time did anyone from AutoZone reach out to let us know there was an issue, we had to constantly call or stop in.On top of that they have a terrible process for handling returns. Brought back an unneeded part and wanted to use that refund towards the correct part and the lady refused saying it "had to go back on my card" and could not be applied towards the new parts. I had a receipt. I've never had that issue anywhere.I will drive further and pay more for good and timely service in the future before I will shop there again.This is the third not great experience at that store and the final.

  Ben Kroll
3 years ago
Ordered 2 of 1 item online and a 3rd item. 10 minutes later got the your order is ready to pick up email. Went to the store figured a quick pickup, gave the guy my name and he looked around for my order....didnt seem it was ready to pick up 1 item was not there. The nice guy spent about 10 minutes looking for the other one but couldn't find it. A lady came out and she went looking....at that time I just figured give me a refund for the one and I will take the other 2 items and be on my way....that seemed to be an issue as well. The lady came back saying she couldn't find the part and could look tomorrow and call me, I said no thanks I would just take 2 of the 3 things I ordered and a refund and be on my way. The again very polite nice guy was apparently unable to refund to my credit card or give me cash so had to give me a gift card....good times as not sure I want to try this location or the store again.So please fix your system to not allow me to order things that are not in stock, dont email me to say my order is ready if it's not, train your employees to return online orders.Not the first time I have had issues at this location.So noce people and nice being open late but dont by online and expect a quick pickup in store.

  Cassius
2 years ago
They have what you need, and if they don't have it, they'll oder it. Waits on orders in my experience have never been too bad. I've gotten a bad brake caliper from them once, but they're quick to fix the problem with no hassle. For some reason a 2010 dodge charger rings up all the wrong parts in their system though and it's difficult finding what I actually need.

  Jayshaeman Chrysler
3 years ago
Great customer service. Never have a problem. Very knowledgeable compared to other stores I've been too. Where it seemed they didn't even know what a car was lol. I highly recommend this store. They'll get what you need.

  Dave Bradley
a year ago
On December 23rd 2022 I went in to purchase some parts they declined my card for a $150 then I paid cash the next day my debit card was debited for a $150 it's been 6 days and I still haven't seen any refund of my $150 after I talk to the store manager in Coopersville Mich. On 12-26-22

  Angie Hondorp
4 years ago
Huge shout out to the AutoZone in Coopersville. I am totally clueless about mechanical stuff but was concerned my battery was getting weak and might need to be replaced. They were super honest with me. Joe helped clean up my battery and explained what was going on and also tested a few other things, all at no charge. Appreciated his knowledge and especially his honesty!

  Jessica & marty Mills
2 years ago
The woman manager who works all the time, is very terrible at her job. My husband left with the wrong battery and tools on two different occasions dealing with her. When I called she hung up on me. Would rather drive to allendale!

  Crystal Smith
a year ago
Aaron helped me, I had no idea what I was doing and he walked me through everything! He is an amazing employee and deserves a raise!

  Alex Zock
3 weeks ago
Definitely had what I needed

  Ed Lesiewicz
a year ago
had what I needed, tho the employee was more focused on their personal phone than a couple questions I had following my purchases...

  Keri Beyer
2 years ago
The one in Jenison once sold me 3 yes 3! bad alternators! Are you kidding me? Wow my car kept stopping and I had 2 little girls under 3 at that time! Smfh!

  jon meyer
4 years ago
Started out poorly at the Grand Haven location and continued at the Coopersville location but the Coopersville Manger stepped up to the plate and provided great customer service and met my needs. Great Job!!!!

  Steven Beauchamp
9 months ago
Had everything I needed on a fast, quick and unexpected repair!

  Stacey Skilling
2 years ago
Always great service, any problems they do everything they can to resolve! Awesome auto parts store.

  Jalyn F
3 years ago
Large selection and pretty fair prices across the board. Staff when I've visited has always been ready to help if needed!

  Ambrah R
a year ago
Great service, helped me find the right fluid and part for my car

  Banda Andrews
3 years ago
Bought a bad part, but they warrantied it without a receipt cuz they could look up the phone number. Still would have preferred not to do the work twice...

  Angela Sherman
11 months ago
Is lifetime warranty for my life time of the life time if my car?

  Keith Tusing
3 years ago
Wish they had someone who knew what they were doing. Wanted to have a diagnostics on my battery and the person who helped me didn't know how to do this...

  Renae Hill
a year ago
Aaron was very helpful with helping me find everything I needed. I'll be back again

  Travis Jordan
3 years ago
The help at this store especially Aaron is absolutely useless and I will drive 30 minutes out of my way to just not deal with the aggravation.

  Lexi Kennedy
2 years ago
Awesome store! Super friendly and knowledgeable staff.

  Chuck Webber
3 years ago
Employees were friendly and helpful. Store is well kept.

  Harley Perry
3 years ago
Service was very slow. I spend an hour just to buy one part for the wife's car. From now on I'll take my business elsewhere

  Ryan Yates
3 years ago
Great products but dont expect them to know much about cars