AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Derek Kacos
a month ago
Very helpful in making sure I had the correct parts for my vehicle. Pointed me in the direction of a better bundle deal for an oil change I was doing as well! Highly recommended!

  Dalton Kerr
2 months ago
Not sure on the business as a whole, but whatever Adam is being paid it should be higher. I came in needing a new battery on a day when it was 10 degrees outside and the other worker was saying how they can't do it and it's a 45 minute job, Adam hopped right up and changed that bad boy and had me out the door in 10 minutes. Overall, business as a whole: undecided. Adam: good

  Antwayn Spencer
11 months ago
The store is extremely clean! Most parts places are not. The Store manager was very polite and knowledgeable! If you need something for your , store by the Alpine Autozone!

  Trevor Lafferty
7 months ago
Has absolutely great service. I was in a very tough spot and Tom and Adrain stepped up to help. My ac pulley went out and I couldn't leave so they helped me get the right part and the. Proceeded to help me install it the proper way. A process that took a while. I just want to commend these employees for what they have done and that this is the reason I only shop at autozone.

  Katie Joseph
5 months ago
Jones helped me out big time! He answered my questions with patience and kindness, and went above and beyond to assist with my car. Thanks Jones!

  Mike Hart
4 weeks ago
Friendly service got what I needed.

  jason noorthoek
4 months ago
Walled in and directed towards the parts isle I needed for parts. They had it in stock . Quick and easy

  Debby Clingen
4 months ago
Young man directed us too the. Correct item we.needed.

  Jason Stephens
10 months ago
Brittney is a professional, polite and always going the extra mile for her commercial customers. She's honest and upfront and delivers my expectations for parts and service every time.

  Danielle Weidner
a year ago
10/10, these guys know what they re talking about! A quick scan for an engine code, a simple search and an explanation of what it could be, Tom was just doing his job, but he did it with professionalism, knowledge, and a true intention to help! It turned out to be a simple fix, I was able to get back on the road within minutes minus one check engine light! If I lived closer I d make them my go-to for any minor or self help car repairs! Absolutely amazing service! Thank you!

  Teddy Aartt Jenko West
11 months ago
Broke down in parking lot..took 2 days to fix my motorhome. The one manager from the military was extremely nice and told me I could fix it, then when new management came in they called the cops on me. What kind of business are you running here. Is it not a good idea to have mercy on someone who is broke down? You are after all a car parts seller...

  Eddie M.
6 months ago
Very nice employees, recommend 1000 times over.

  Oxana
6 months ago
Can't speak for parts but always find my favorite brand of cleaning products that are out of stock at other places.

  Tom Knee
7 months ago
Tom, larry, and Ken. 3 of the nicest mechanics ive ever met.. I WILL ONLY BE COMING TO THIS AUTO ZONE EXCLUSIVELY BECAUSE OF THESE THREE GENTLEMEN

  Michelle V
10 months ago
I bought brake rotors on a Thursday. I told the service person I have my VIN number when ordering. She said. "No, just give me your make and model." Fast forward to Sunday. Those rotors were not the same size as my previous ones which were put on by the dealer. I had my mechanic return them with my receipt. The AutoZone employee asked for my VIN to double check. When he used THAT to look up my rotors, he said that AutoZone doesn't carry my rotors. I was on the phone with my mechanic at the time. I said just credit my card. The AutoZone employee then talked to me and said I have to be physically present with the card for the refund. I asked if I could read my card number to him and use the security code on the back "since it was your employee's fault that I got the wrong-sized rotors because she insisted on make and model vs using VIN." He then claimed my previous rotors must be the wrong size for my car. I said that since the dealer of the car put them on, I felt that was highly unlikely. He tried to argue. I said I will have my mechanic pick me up and return them with my card. I did that. The AutoZone employee who did the return was halfway pleasant and said I must be present "for my protection". I then went to NAPA. They looked my rotors up using VIN. Guess what?? They were the exact same size as my previous rotors. I chose to get all four rotors at NAPA and returned the 2 unopened FRONT rotors to AutoZone the next day. That same unknowledgeable employee asked why I was returning them. I said they are the wrong size. He said, "Then somebody put the wrong size rotors on your car." I did not engage him any further. He knows that when looked up by VIN, AutoZone didn't supply my rotors. NAPA did and the rotors matched my previous ones. He cannot admit AutoZone has a faulty data base. I kept the pads because they have a lifetime warranty, but I will never buy another thing from AutoZone. My mechanic (with 40 years experience) says certain AutoZone locations in Grand Rapids DO have knowledgeable employees. The Alpine store isn't one of them. I don't care. Other than exchangeing those pads when the time comes, I will never do business with AutoZone again. Hire some people who can admit to a mistake and apologize for causing me inconvenience.

  Alex Zock
2 months ago
They have what I needed and helped with the installation

  HigherVibesTribe and HigherVibes Productions
2 years ago
Awesome!! Customer Service is excellent!Just a quick story of the example of Compassionate Action this store and it's staff share...We sat broken down and more than a few miles away from the store, we needed an alternator belt. The amazing staff not only had our part but drive it to us!! Not a normal delivery this was after delivery hours had stopped! This gentleman not only drove off the clock and brought our part but stayed to make sure it worked!Thank you Mel and you awesome staff!FANTANBOULOUS CUSTOMER SERVICE!! OFF THE CHARTS THESE GUYS ARE!!!!!We thank you,Ivy and Tony

  Matthew DeGarmo
a year ago
I bought a thermostat for my car, I got home and opened up the box no gasket.. called and inquired about availability of gasket.. she informed me that they didn t have one in stock, and they wouldn t be able to get one in store for 2 days.. but I was more than welcome to go to the other locations and get the gasket.. if you sell the thermostat you have to be willing to sell the gasket with it.. very poorly run chain.. Terrible management..

  Lisa Marie Carr
2 years ago
My experience at the Alpine store was wonderful.I especially want to acknowledge Evan. He took the time to explain the different kinds of headlights available, but the best part was that he installed them for me! Because of Evan's professional and friendly attitude, I will definitely recommend the Auto Zone on Alpine to all of my friends. Keep up the good work!

  Vicarious Rides
2 years ago
They had what I needed but were very unhelpful in assisting with after purchase product. The fuel pump I bough SHOULD have come with instruction on how to patch a new pigtail into the electronics of my vehicle, after all the pump doesn't work without those instructions. They said "Yeah, I don't know what to tell ya". They sold it, but had no clue on whether or not it was complete with needed instruction. Store experience at purchase was great, the call back after was lacking.

  Marianne Guthrie
a year ago
I did an online pickup order at this location for just 3 items. Although I was in and out quickly, it seemed chaotic, as if they had no idea how to process am online pickup. The guy was friendly, it was just an odd transaction.

  Sara H
3 years ago
Christian G. Was so very helpful and kind, even though I messed up and returned the bulbs I thought I didn't need and got new ones. He helped me replace them to find out I returned the ones I needed and we replaced the ones I didn't need replaced. All because I had no clue what I needed. He was so patient and kind with me. He also gave me some pointers! I will definitely go back for help in the future.

  Chasity Herrick
a year ago
Conner is horrible to deal with. My son was on a set schedule due to school. Conner continually changed the schedule. When receiving time sensitive paperwork Conner refused to fill it out as required by the Employer. Sent us on a Goose chase. DO NOT WORK FOR AUTOZONE.

  Mary Friar
a year ago
Big thank you to Sam at Auto ZoneAlpine for checking my tires. Light was blinking then went to solid on and he said sensor was probably going out...pressures are fine!

  Marie Davis
a year ago
Signage is vague. I couldn't find what I needed so I had to stand in line to ask. He took me back there and there was only one available so I got it. Then he made me get in the back of the line to pay. (?!?) If I could get it elsewhere, I would never go back here.

  Vance Lancaster
5 years ago
Got the advice and help I needed. There was a new girl that was still learning the store and inventory, but it was more amusing and cute to watch her stumble trying to answer questions. She'll get the hang of it in time.

  Kasey Hadd
3 years ago
Today was my first visit to this AutoZone. Amy was the associate that helped me today. Amy was Very friendly, accommodating, and provided excellent service! I think it is awesome AutoZone employees three ladies at this store! And they know what they re talking about! Thanks for saving our vacation Amy top notch service!!

  Corey Johnson
a year ago
I just stood in line for about 10mins with nobody else in the store. One of the employees said someone else wl come help me while I watched the 3 of them stand around and talk. Don't waste your time here

  Donna Dulyea
a year ago
Fellows are very very helpfulHad to get parts for my truck while husband was out of town..Needed sway bars right and left for my truck..They even wrote on the box for me.. obviously excellent customer service..

  Tee Berg
5 years ago
Good prices on mostly Chinese made parts. May have a lifetime warranty, but if you're paying someone to replace them, sometimes more expensive American made parts are worth it.. They will scan your check engine light codes for free, and the last time I was there, they put my wiper blades on for free!! Good people, good philosophy. I go there a lot.